{
  "ucid": "21112178834022311",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:40:23",
  "end_time": "2026-09-02 14:41:03",
  "duration_sec": 40,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA10af505e47799cdbe2d0dc1c11654721.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1277,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178834022311__DIA10af505e47799cdbe2d0dc1c11654721.mp3",
  "audio_bytes": 98928,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 32.976,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, KBC Construction?   (हॅलो, केबीसी कंस्ट्रक्शन?)\n[3s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello, am I speaking with KBC Construction?   (हॅलो, केबीसी कंस्ट्रक्शन में बात हो रहा है?)\n[5s] CUSTOMER: Yes.   (हां।)\n[6s] AGENT: Sir, Anukriti speaking from JSW One.   (सर, अनुकृति बात कर रही हूं JSW One से।)\n[8s] CUSTOMER: From where?   (कहां से?)\n[9s] AGENT: JSW One, Jindal Steel.   (JSW One, जिंदाल स्टील।)\n[10s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[12s] AGENT: Hello?   (हॅलो?)\n[12s] CUSTOMER: Yes, please tell me.   (हां, बोलिए ना।)\n[13s] AGENT: Yes sir, I wanted to know if you have any requirement for MS steel?   (हां सर, कोई requirement है क्या जानना था MS steel में आपका?)\n[16s] CUSTOMER: No, not at the moment.   (नहीं, फिलहाल में तो नहीं।)\n[18s] AGENT: Okay. Alright sir, thank you.   (Okay. ठीक है सर, thank you.)\n[20s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, use this as an opportunity to ask discovery questions about their typical steel usage so you can schedule a meaningful follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted KBC Construction and introduced herself from JSW One. She immediately asked for a requirement for MS steel, and when the customer said they had none at the moment, the agent ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent's opening was transactional, not a warm welcome designed to position as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only verified the company name (\\\"am I speaking with KBC Construction?\\\"), failing to ask the other 3 basic profile questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's benefits were not explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked for a requirement but did not schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended without securing a quote, a specific callback, or a walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, use this as an opportunity to ask discovery questions about their typical steel usage so you can schedule a meaningful follow-up.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted KBC Construction and introduced herself from JSW One. She immediately asked for a requirement for MS steel, and when the customer said they had none at the moment, the agent ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 32481,
  "input_tokens": 2954,
  "output_tokens": 657,
  "created_at": "2026-09-25 11:50:27",
  "sentiment": "negative",
  "sentiment_score": -0.238,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 3,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.689,
  "agent_talk_sec": 10.2,
  "customer_talk_sec": 4.6,
  "dead_air_sec": 25.2,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 235.3,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 8,
  "discovery_qs": 4,
  "words_agent": 40,
  "words_customer": 18,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834022311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.93,
      "end_s": 1.33,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834022311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 2.5,
      "text_en": "Hello, KBC Construction?",
      "text_native": "हॅलो, केबीसी कंस्ट्रक्शन?"
    },
    {
      "ucid": "21112178834022311",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 3.06,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834022311",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.29,
      "end_s": 4.9,
      "text_en": "Hello, am I speaking with KBC Construction?",
      "text_native": "हॅलो, केबीसी कंस्ट्रक्शन में बात हो रहा है?"
    },
    {
      "ucid": "21112178834022311",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.17,
      "end_s": 5.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178834022311",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.67,
      "end_s": 7.56,
      "text_en": "Sir, Anukriti speaking from JSW One.",
      "text_native": "सर, अनुकृति बात कर रही हूं JSW One से।"
    },
    {
      "ucid": "21112178834022311",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.86,
      "end_s": 8.4,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178834022311",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.57,
      "end_s": 10.08,
      "text_en": "JSW One, Jindal Steel.",
      "text_native": "JSW One, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178834022311",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.38,
      "end_s": 11.08,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178834022311",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.58,
      "end_s": 11.98,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834022311",
      "idx": 10,
      "speaker": "customer",
      "start_s": 12.36,
      "end_s": 12.86,
      "text_en": "Yes, please tell me.",
      "text_native": "हां, बोलिए ना।"
    },
    {
      "ucid": "21112178834022311",
      "idx": 11,
      "speaker": "agent",
      "start_s": 12.96,
      "end_s": 15.56,
      "text_en": "Yes sir, I wanted to know if you have any requirement for MS steel?",
      "text_native": "हां सर, कोई requirement है क्या जानना था MS steel में आपका?"
    },
    {
      "ucid": "21112178834022311",
      "idx": 12,
      "speaker": "customer",
      "start_s": 16.26,
      "end_s": 17.5,
      "text_en": "No, not at the moment.",
      "text_native": "नहीं, फिलहाल में तो नहीं।"
    },
    {
      "ucid": "21112178834022311",
      "idx": 13,
      "speaker": "agent",
      "start_s": 17.96,
      "end_s": 19.26,
      "text_en": "Okay. Alright sir, thank you.",
      "text_native": "Okay. ठीक है सर, thank you."
    },
    {
      "ucid": "21112178834022311",
      "idx": 14,
      "speaker": "customer",
      "start_s": 19.56,
      "end_s": 20.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834022311",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent's opening was transactional, not a warm welcome designed to position as a helper."
    },
    {
      "ucid": "21112178834022311",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only verified the company name (\"am I speaking with KBC Construction?\"), failing to ask the other 3 basic profile questions."
    },
    {
      "ucid": "21112178834022311",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked."
    },
    {
      "ucid": "21112178834022311",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform's benefits were not explained."
    },
    {
      "ucid": "21112178834022311",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked for a requirement but did not schedule a specific callback date when the customer said no."
    },
    {
      "ucid": "21112178834022311",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended without securing a quote, a specific callback, or a walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}