Call 21112178834018061 2026-09-02 · ankit mistry · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | English | 12 | new_registration (campaign_name:medium) |
Audio: clear: The agent's company name is slightly ambiguous, mentioning both JSW Steel and Jindal Steel.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +8/−4
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer disqualified themselves and ended the conversation before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated they have no requirement, and the agent did not attempt to schedule a specific callback for a future need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was closed without any of the required outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office.
Summary
The agent contacted a new registrant who immediately identified as a reseller, not a manufacturer or OEM. The customer confirmed they do not procure steel for their business. The agent accepted this disqualification and politely concluded the short call.
Coaching
When a customer self-disqualifies as a 'reseller', try one brief follow-up question to understand their business model before accepting the 'no requirement' and closing the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office. The agent provided a warm, professional opening and introduced himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | is this Insolito's number? ... So do you procure steel for your business purposes? Agent confirmed the company name and asked about procurement involvement, hitting 2 of 4 questions before the call was cut short. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer disqualified themselves and ended the conversation before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer stated they have no requirement, and the agent did not attempt to schedule a specific callback for a future need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Alright, fine sir. No problem. Thank you. The call was closed without any of the required outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.577 | 13.1s | 9.6s | 29.3s | 4.5s | 219.8 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.9s
Hello?
customer
2.5s
Yes.
हां।
agent
3.1s
Yes. Uh, is this Insolito's number?
हां। अह, Insolito का नंबर है ये?
customer
5.2s
Yes, yes, tell me.
agent
7.0s
Uh sir, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office.
अह सर, गुड आफ्टरनून। मैं अंकित मिस्त्री बात कर रहा हूं JSW Steel से। जिंदल स्टील मुंबई हेड ऑफिस।
customer
11.5s
Oh okay. I already spoke to you sir. I am a reseller, I am not OEM or manufacturer.
agent
17.5s
Okay. Oh, I see.
Okay. अच्छा अच्छा।
agent
19.6s
Okay. So do you procure steel for your business purposes?
customer
21.9s
No, no, no.
agent
23.0s
Oh, okay, okay. Alright, fine sir. No problem. Thank you.
Oh, okay, okay. ठीक है, fine sir. No problem. Thank you.
customer
25.7s
Thank you.