{ "ucid": "21112178834018061", "call_date": "2026-09-02", "start_time": "2026-09-02 14:39:40", "end_time": "2026-09-02 14:40:32", "duration_sec": 52, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5d477a8ae740c6a023fd4347ade57d35.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1278, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834018061__DIA5d477a8ae740c6a023fd4347ade57d35.mp3", "audio_bytes": 106704, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 35.568, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes. (हां।)\n[3s] AGENT: Yes. Uh, is this Insolito's number? (हां। अह, Insolito का नंबर है ये?)\n[5s] CUSTOMER: Yes, yes, tell me.\n[7s] AGENT: Uh sir, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office. (अह सर, गुड आफ्टरनून। मैं अंकित मिस्त्री बात कर रहा हूं JSW Steel से। जिंदल स्टील मुंबई हेड ऑफिस।)\n[12s] CUSTOMER: Oh okay. I already spoke to you sir. I am a reseller, I am not OEM or manufacturer.\n[18s] AGENT: Okay. Oh, I see. (Okay. अच्छा अच्छा।)\n[20s] AGENT: Okay. So do you procure steel for your business purposes?\n[22s] CUSTOMER: No, no, no.\n[23s] AGENT: Oh, okay, okay. Alright, fine sir. No problem. Thank you. (Oh, okay, okay. ठीक है, fine sir. No problem. Thank you.)\n[26s] CUSTOMER: Thank you.", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 12, "connected": 1, "audio_notes": "clear: The agent's company name is slightly ambiguous, mentioning both JSW Steel and Jindal Steel.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer self-disqualifies as a 'reseller', try one brief follow-up question to understand their business model before accepting the 'no requirement' and closing the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant who immediately identified as a reseller, not a manufacturer or OEM. The customer confirmed they do not procure steel for their business. The agent accepted this disqualification and politely concluded the short call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office.\", \"comment\": \"The agent provided a warm, professional opening and introduced himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"is this Insolito's number? ... So do you procure steel for your business purposes?\", \"comment\": \"Agent confirmed the company name and asked about procurement involvement, hitting 2 of 4 questions before the call was cut short.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer disqualified themselves and ended the conversation before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had a chance to explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer stated they have no requirement, and the agent did not attempt to schedule a specific callback for a future need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright, fine sir. No problem. Thank you.\", \"comment\": \"The call was closed without any of the required outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer self-disqualifies as a 'reseller', try one brief follow-up question to understand their business model before accepting the 'no requirement' and closing the call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who immediately identified as a reseller, not a manufacturer or OEM. The customer confirmed they do not procure steel for their business. The agent accepted this disqualification and politely concluded the short call.\"}", "error": null, "latency_ms": 29525, "input_tokens": 2895, "output_tokens": 724, "created_at": "2026-09-25 11:50:29", "sentiment": "neutral", "sentiment_score": 0.114, "sentiment_confidence": "high", "pos": 8, "neg": 4, "lex_hits": 12, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.577, "agent_talk_sec": 13.1, "customer_talk_sec": 9.6, "dead_air_sec": 29.3, "longest_monologue_sec": 4.5, "agent_wpm": 219.8, "interruptions": 0, "agent_turns": 6, "customer_turns": 6, "discovery_qs": 3, "words_agent": 48, "words_customer": 29, "monologue_heavy": 0, "turns": [ { "ucid": "21112178834018061", "idx": 0, "speaker": "customer", "start_s": 0.89, "end_s": 1.44, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178834018061", "idx": 1, "speaker": "agent", "start_s": 1.86, "end_s": 2.26, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178834018061", "idx": 2, "speaker": "customer", "start_s": 2.53, "end_s": 2.83, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178834018061", "idx": 3, "speaker": "agent", "start_s": 3.06, "end_s": 5.0, "text_en": "Yes. Uh, is this Insolito's number?", "text_native": "हां। अह, Insolito का नंबर है ये?" }, { "ucid": "21112178834018061", "idx": 4, "speaker": "customer", "start_s": 5.21, "end_s": 6.22, "text_en": "Yes, yes, tell me.", "text_native": "Yes, yes, tell me." }, { "ucid": "21112178834018061", "idx": 5, "speaker": "agent", "start_s": 6.97, "end_s": 11.51, "text_en": "Uh sir, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office.", "text_native": "अह सर, गुड आफ्टरनून। मैं अंकित मिस्त्री बात कर रहा हूं JSW Steel से। जिंदल स्टील मुंबई हेड ऑफिस।" }, { "ucid": "21112178834018061", "idx": 6, "speaker": "customer", "start_s": 11.51, "end_s": 17.51, "text_en": "Oh okay. I already spoke to you sir. I am a reseller, I am not OEM or manufacturer.", "text_native": "Oh okay. I already spoke to you sir. I am a reseller, I am not OEM or manufacturer." }, { "ucid": "21112178834018061", "idx": 7, "speaker": "agent", "start_s": 17.51, "end_s": 19.23, "text_en": "Okay. Oh, I see.", "text_native": "Okay. अच्छा अच्छा।" }, { "ucid": "21112178834018061", "idx": 8, "speaker": "agent", "start_s": 19.6, "end_s": 21.8, "text_en": "Okay. So do you procure steel for your business purposes?", "text_native": "Okay. So do you procure steel for your business purposes?" }, { "ucid": "21112178834018061", "idx": 9, "speaker": "customer", "start_s": 21.9, "end_s": 22.8, "text_en": "No, no, no.", "text_native": "No, no, no." }, { "ucid": "21112178834018061", "idx": 10, "speaker": "agent", "start_s": 23.0, "end_s": 25.3, "text_en": "Oh, okay, okay. Alright, fine sir. No problem. Thank you.", "text_native": "Oh, okay, okay. ठीक है, fine sir. No problem. Thank you." }, { "ucid": "21112178834018061", "idx": 11, "speaker": "customer", "start_s": 25.7, "end_s": 26.5, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178834018061", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh sir, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office.", "comment": "The agent provided a warm, professional opening and introduced himself and the company." }, { "ucid": "21112178834018061", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 2, "evidence": "is this Insolito's number? ... So do you procure steel for your business purposes?", "comment": "Agent confirmed the company name and asked about procurement involvement, hitting 2 of 4 questions before the call was cut short." }, { "ucid": "21112178834018061", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The customer disqualified themselves and ended the conversation before any discovery questions could be asked." }, { "ucid": "21112178834018061", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent had a chance to explain the platform." }, { "ucid": "21112178834018061", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The customer stated they have no requirement, and the agent did not attempt to schedule a specific callback for a future need." }, { "ucid": "21112178834018061", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Alright, fine sir. No problem. Thank you.", "comment": "The call was closed without any of the required outcomes (quote, specific callback, or walkthrough)." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }