Call 21112178834004611 2026-09-02 · dhruv · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
the agent skipped discovery entirely and immediately asked for a requirement
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
after the customer said no requirement, the agent did not schedule a specific callback date
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
the call ended with a vague instruction, not a confirmed quote, callback, or walkthrough
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a newly registered contact, confirmed their name, and immediately asked if they had a steel requirement. The customer stated they had no current need. The agent then ended the call, asking the customer to get in touch if a requirement arises in the future.
Coaching
You must follow the pitch structure for new registrations; you skipped all discovery and profile verification, immediately asking for a requirement which shut the call down.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
the agent used a cold, direct opening instead of a warm welcome positioning them as a helper |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Am I speaking with Irfan ji? the agent only verified the customer's name, failing to ask about company, city, or procurement role |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
the agent skipped discovery entirely and immediately asked for a requirement |
| NR4 Platform education | 1 | fail | – | 0.0 |
no platform education was attempted as no discovery was done |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | if there is anything, let me know, okay? after the customer said no requirement, the agent did not schedule a specific callback date |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | if there is anything, let me know, okay? the call ended with a vague instruction, not a confirmed quote, callback, or walkthrough |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.615 | 6.4s | 4.0s | 37.6s | 1.8s | 309.4 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
1.0s
Hello.
customer
1.6s
Yes?
हां?
agent
1.8s
Am I speaking with Irfan ji?
इरफान जी से बात हो रही है मेरी?
customer
3.0s
Yes, who is this?
हां, कौन?
agent
3.6s
I am calling from JSW, from Jindal Steel.
JSW से बात कर रहा हूं, जिंदल स्टील से।
customer
5.4s
JSW, yes tell me.
JSW, हां बोलिए।
agent
6.4s
Sir, do you have any requirement for steel?
सर, कुछ रिक्वायरमेंट है क्या स्टील में?
customer
7.8s
No, not right now, there is nothing.
नहीं, अभी तो नहीं कुछ नहीं है।
agent
9.1s
Okay, if there is anything, let me know, okay?
ठीक है, कुछ रहेगा तो बताइएगा, है ना?
customer
10.6s
Yes, okay.
हां, ठीक।
agent
11.2s
Okay.
ठीक है।