{
  "ucid": "21112178834004611",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:37:26",
  "end_time": "2026-09-02 14:38:14",
  "duration_sec": 48,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA105aab2477a6ded82153c0dfdcb6e416.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1279,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834004611__DIA105aab2477a6ded82153c0dfdcb6e416.mp3",
  "audio_bytes": 79056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.352,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes?   (हां?)\n[2s] AGENT: Am I speaking with Irfan ji?   (इरफान जी से बात हो रही है मेरी?)\n[3s] CUSTOMER: Yes, who is this?   (हां, कौन?)\n[4s] AGENT: I am calling from JSW, from Jindal Steel.   (JSW से बात कर रहा हूं, जिंदल स्टील से।)\n[5s] CUSTOMER: JSW, yes tell me.   (JSW, हां बोलिए।)\n[6s] AGENT: Sir, do you have any requirement for steel?   (सर, कुछ रिक्वायरमेंट है क्या स्टील में?)\n[8s] CUSTOMER: No, not right now, there is nothing.   (नहीं, अभी तो नहीं कुछ नहीं है।)\n[9s] AGENT: Okay, if there is anything, let me know, okay?   (ठीक है, कुछ रहेगा तो बताइएगा, है ना?)\n[11s] CUSTOMER: Yes, okay.   (हां, ठीक।)\n[11s] AGENT: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must follow the pitch structure for new registrations; you skipped all discovery and profile verification, immediately asking for a requirement which shut the call down.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered contact, confirmed their name, and immediately asked if they had a steel requirement. The customer stated they had no current need. The agent then ended the call, asking the customer to get in touch if a requirement arises in the future.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"the agent used a cold, direct opening instead of a warm welcome positioning them as a helper\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Am I speaking with Irfan ji?\", \"comment\": \"the agent only verified the customer's name, failing to ask about company, city, or procurement role\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"the agent skipped discovery entirely and immediately asked for a requirement\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"no platform education was attempted as no discovery was done\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if there is anything, let me know, okay?\", \"comment\": \"after the customer said no requirement, the agent did not schedule a specific callback date\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if there is anything, let me know, okay?\", \"comment\": \"the call ended with a vague instruction, not a confirmed quote, callback, or walkthrough\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure for new registrations; you skipped all discovery and profile verification, immediately asking for a requirement which shut the call down.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered contact, confirmed their name, and immediately asked if they had a steel requirement. The customer stated they had no current need. The agent then ended the call, asking the customer to get in touch if a requirement arises in the future.\"}",
  "error": null,
  "latency_ms": 24553,
  "input_tokens": 2870,
  "output_tokens": 684,
  "created_at": "2026-09-25 11:50:24",
  "sentiment": "negative",
  "sentiment_score": -0.186,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.615,
  "agent_talk_sec": 6.4,
  "customer_talk_sec": 4.0,
  "dead_air_sec": 37.6,
  "longest_monologue_sec": 1.8,
  "agent_wpm": 309.4,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 33,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834004611",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.85,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834004611",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.35,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834004611",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 1.81,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178834004611",
      "idx": 3,
      "speaker": "agent",
      "start_s": 1.81,
      "end_s": 2.82,
      "text_en": "Am I speaking with Irfan ji?",
      "text_native": "इरफान जी से बात हो रही है मेरी?"
    },
    {
      "ucid": "21112178834004611",
      "idx": 4,
      "speaker": "customer",
      "start_s": 2.96,
      "end_s": 3.5,
      "text_en": "Yes, who is this?",
      "text_native": "हां, कौन?"
    },
    {
      "ucid": "21112178834004611",
      "idx": 5,
      "speaker": "agent",
      "start_s": 3.6,
      "end_s": 5.36,
      "text_en": "I am calling from JSW, from Jindal Steel.",
      "text_native": "JSW से बात कर रहा हूं, जिंदल स्टील से।"
    },
    {
      "ucid": "21112178834004611",
      "idx": 6,
      "speaker": "customer",
      "start_s": 5.36,
      "end_s": 6.27,
      "text_en": "JSW, yes tell me.",
      "text_native": "JSW, हां बोलिए।"
    },
    {
      "ucid": "21112178834004611",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 7.8,
      "text_en": "Sir, do you have any requirement for steel?",
      "text_native": "सर, कुछ रिक्वायरमेंट है क्या स्टील में?"
    },
    {
      "ucid": "21112178834004611",
      "idx": 8,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 9.05,
      "text_en": "No, not right now, there is nothing.",
      "text_native": "नहीं, अभी तो नहीं कुछ नहीं है।"
    },
    {
      "ucid": "21112178834004611",
      "idx": 9,
      "speaker": "agent",
      "start_s": 9.05,
      "end_s": 10.59,
      "text_en": "Okay, if there is anything, let me know, okay?",
      "text_native": "ठीक है, कुछ रहेगा तो बताइएगा, है ना?"
    },
    {
      "ucid": "21112178834004611",
      "idx": 10,
      "speaker": "customer",
      "start_s": 10.59,
      "end_s": 11.05,
      "text_en": "Yes, okay.",
      "text_native": "हां, ठीक।"
    },
    {
      "ucid": "21112178834004611",
      "idx": 11,
      "speaker": "agent",
      "start_s": 11.18,
      "end_s": 11.56,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834004611",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "the agent used a cold, direct opening instead of a warm welcome positioning them as a helper"
    },
    {
      "ucid": "21112178834004611",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Am I speaking with Irfan ji?",
      "comment": "the agent only verified the customer's name, failing to ask about company, city, or procurement role"
    },
    {
      "ucid": "21112178834004611",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "the agent skipped discovery entirely and immediately asked for a requirement"
    },
    {
      "ucid": "21112178834004611",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "no platform education was attempted as no discovery was done"
    },
    {
      "ucid": "21112178834004611",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if there is anything, let me know, okay?",
      "comment": "after the customer said no requirement, the agent did not schedule a specific callback date"
    },
    {
      "ucid": "21112178834004611",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if there is anything, let me know, okay?",
      "comment": "the call ended with a vague instruction, not a confirmed quote, callback, or walkthrough"
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}