21112178833953671 · Call

Call 21112178833953671 2026-09-02 · Ronak Mehta · 3:54

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 57 turns, clean transcript (0% inaudible)	Hindi	57	new_registration (campaign_name:medium)

Audio: noisy: Significant wind noise on the customer's line throughout the call, which occasionally makes their speech difficult to understand.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.5/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.18

confidence high · +6/−3 from 10 hits
0.6*lexical + 0.4*prior

send_price_will_think

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) Agent only asked about business type and quantity, missing 6 of 8 key discovery questions about procurement habits, brands, and payment terms.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−1.0 pts Platform education The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability.

How Sajal Bhaskar did it on a 10.0/10 call —

मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।

−0.5 pts Verify basic profile (4 Qs) Agent confirmed name and company type, but failed to ask about procurement role or best contact details.

How Sajal Bhaskar did it on a 10.0/10 call —

आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।

did well

Warm welcome opener

Yes, I am calling from JSW One, my name is Raunak. You had registered an account with us, were you planning to procure some material?

First opportunity identified

Point 5. And what, what color do you need? ... Okay. And what length? ... Okay. And what width do you need?

Summary

The customer, from a construction company in Rajasthan, inquired about a very large (800-900 ton) requirement for GC sheets. The agent captured the material specifications and committed to sending a quote via WhatsApp. The agent performed almost no discovery into the customer's business or procurement habits.

Coaching

You missed a major opportunity by skipping discovery (NR3); for an 800-ton lead, you must understand their business, current suppliers, and buying patterns before you can create a compelling offer beyond just price.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Yes, I am calling from JSW One, my name is Raunak. You had registered an account with us, were you planning to procure some material? The agent provided a warm, non-pushy opening that stated the call's context.
NR2 Verify basic profile (4 Qs)	1	partial	2	0.5	Uh, am I speaking with Samay ji? ... And your construction company, I mean, in what construction, in which thing is this? Agent confirmed name and company type, but failed to ask about procurement role or best contact details.
NR3 Full discovery (8 Qs)	3	fail	2	0.0	And how many tons, how many tons of this material do you need? Agent only asked about business type and quantity, missing 6 of 8 key discovery questions about procurement habits, brands, and payment terms.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability.
NR5 First opportunity identified	2	pass	–	2.0	Point 5. And what, what color do you need? ... Okay. And what length? ... Okay. And what width do you need? The agent identified a current requirement and successfully captured the key specifications (thickness, color, length, width).
NR6 Closure - one of three outcomes	2	pass	–	2.0	I will prepare and send it for twenty feet by twelve hundred standard. I will ping you on WhatsApp, okay sir? The call ended with a clear commitment to send a quote, which is an acceptable closure outcome.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.555	60.8s	48.8s	124.4s	6.6s	331.6	0	33	24	20

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

4.7s

Hello?

हेलो?

agent

5.5s

Uh, am I speaking with Samay ji?

अह समय जी से बात हो रही है मेरी?

customer

7.3s

Yes, okay, tell me.

हां, अच्छा बोलो।

agent

8.2s

Yes, I am calling from JSW One, my name is Raunak.

जी, JSW One से बात कर रहा हूं मैं, रौनक मेरा नाम है।

agent

10.6s

You had registered an account with us, were you planning to procure some material? TMT or HR, CR sheets, some coils?

आपने एक अकाउंट रजिस्टर किया था हमारे साथ में, कुछ मटेरियल प्रोक्योर करने कुछ प्लान कर रहे थे क्या? TMT या HR, CR शीट्स, कुछ कॉइल्स?

customer

15.6s

I was planning for GC sheets.

मैं प्लान कर रहा था GC शीट्स।

agent

18.5s

Okay.

ओके।

agent

19.4s

And your construction company, I mean, in what construction, in which thing is this?

और ये आपके कंस्ट्रक्शन कंपनी मतलब क्या कंस्ट्रक्शन में किस किस चीज में है ये?

customer

22.8s

This is construction, just Triple A class construction happens. Triple A class.

ये कंस्ट्रक्शन है बस ट्रिपल ए क्लास कंस्ट्रक्शन होता है। ट्रिपल ए क्लास।

agent

26.2s

Okay.

ओके।

agent

27.2s

Okay. So what material do you require now? What material requirement do you have?

ओके। तो अभी आपको क्या मटेरियल क्या रिक्वायरमेंट कौनसा मटेरियल का रिक्वायरमेंट आता है?

customer

29.8s

GC sheet, GC sheet. The iron sheet that comes, the tin sheet.

GC शीट, GC शीट। लोहे वाली शीट आती है ना चद्दर।

agent

32.8s

Okay. Sheets.

ओके। शीट्स।

agent

33.9s

So is this in HR or CR?

तो ये HR में होती है CR में होती है?

customer

34.9s

Yes yes, listen to me. Don't we make tin sheds? The tin sheets we put on top, that one.

हां हां, मेरी बात सुनो। टिन शेड नहीं बनाते अपन टिन शेड ऊपर चद्दर लगाते हैं ना वो एक जैसे।

agent

38.6s

I see.

अच्छा।

agent

39.6s

Okay. So will you just send me the dimensions and the name of this material on WhatsApp?

ओके। तो मुझे आप खाली डायमेंशन्स और ये मटेरियल का नाम भेजेंगे WhatsApp पे?

customer

42.2s

It comes by the name of GC sheets only.

ये GC शीट्स के नाम से ही आती है।

agent

44.7s

Okay.

ओके।

agent

45.4s

So you this, yes.

तो आप ये हां।

customer

45.9s

When we go on the highway, aren't there tin sheets made? These tin sheds, right? Yes, yes. On top of warehouses, there are iron tin sheets installed.

अपन हाईवे पे जाते हैं चद्दर की नहीं बनी होती कोई ये टिन शेड होते हैं ना वो ये हां हां। भंडारों के ऊपर चद्दर लगी होती है लोहे की।

agent

50.5s

Yes yes, I understood, I understood. It's blue in color, sometimes it's red in color.

हां हां, समझा समझा। ब्लू कलर की होती है, कोई रेड कलर की होती है।

customer

53.2s

It's blue, and one is this normal steel color.

ब्लू भी होती है, एक ये नॉर्मल स्टील कलर की होती है।

agent

55.8s

So do you think this is in PPGL or which, which, in GP? Which one is it in? GPGI?

तो ये PPGL में लगता है आपको या कौनसी कौनसी GP में लगती है? कौनसी में लगती है? GPGI?

customer

59.2s

Sir, we need the normal one, the point 50 mm one, right?

सर अपन को नॉर्मल ये पॉइंट 50 mm की आती है ना?

agent

62.0s

Point 5. Okay.

पॉइंट 5। ओके।

customer

62.8s

Point 5. And what, what color do you need?

पॉइंट 5। और कौनसा कौनसा कलर में चाहिए?

agent

65.2s

Color blue.

कलर ब्लू में।

customer

66.2s

In blue.

ब्लू में।

agent

67.1s

Okay. And what length?

ओके। और कितना लेंथ?

customer

68.6s

Length sir, twenty, twenty foot.

लेंथ सर बीस, बीस फुट।

agent

70.2s

Twenty foot.

बीस फुट।

agent

71.2s

Okay. And what width do you need?

ओके। और विड्थ कितना चाहिए आपको?

customer

72.2s

The width is the standard one that comes.

विड्थ तो वो स्टैंडर्ड आता है।

agent

74.2s

Twelve hundred fifty comes. Standard.

बारह सौ पचास आती है एक। स्टैंडर्ड।

customer

75.5s

Four, four must be coming. See. Does four come or how much comes?

चार, चार आती होगी देखो। चार आती कितनी आती है?

agent

77.2s

Twelve hundred fifty, fifteen hundred is there, and I'll have to check the rest.

बारह सौ पचास, पंद्रह सौ है और बाकी चेक करनी पड़ेगी मुझे।

agent

80.4s

And how many tons, how many tons of this material do you need?

और कितना टन, कितना टन लगता है आपको माल ये?

customer

82.2s

Sir, this will be at least nine hundred.

ये सर कम से कम नौ सौ होगा।

agent

84.6s

How much?

कितना?

customer

85.0s

In bulk only, we need it in bulk only. Eight hundred, nine hundred ton.

बल्क में ही, बल्क में ही चाहिए होता है। आठ सौ, नौ सौ टन।

agent

87.1s

Yes, we can probably give it, sir, there's no such issue. If I talk to JSW, you will get it. But if the requirement is this much currently, then I will talk to the plant accordingly.

हां, प्रोबेब्ली दे सकते हैं सर, ऐसा कुछ इशू नहीं है। JSW से बात करूं तो मिल जाएगा आपको। पर अभी करंट में रिक्वायरमेंट इतना है तो मैं वैसे आगे प्लांट में बात करूं।

customer

92.2s

Where is your plant?

आपका प्लांट कहां है?

agent

93.6s

Huh?

हं?

customer

94.2s

Where are you calling from, I mean?

आप कहां से बात कर रहे हो मतलब?

agent

95.2s

I am calling from Mumbai right now. Our plants are scattered all over India.

मैं अभी मुंबई से बात कर रहा हूं। हमारे प्लांट्स जो है वो स्कैटर्ड है ऑल ओवर इंडिया।

customer

98.4s

Yes sir, I will take it from Jaipur. Or from Jodhpur.

यस सर, मैं तो जयपुर से लूंगा। या जोधपुर से लूंगा।

agent

100.4s

Yes, yes. No, we have it in Rajasthan too, in Gujarat too, so you will be catered material from there.

हां हां। नहीं, हमारे राजस्थान में भी है, गुजरात में भी है, तो आपको वहां से माल केटर होगा।

customer

103.2s

Where in Rajasthan? Who is it in Rajasthan? Is it from Swastik Steel?

राजस्थान में कहां से? राजस्थान में कौन है? स्वास्तिक स्टील से है क्या?

agent

105.4s

I will share all that information with you on WhatsApp, sir.

वो सब आपको इंफॉर्मेशन WhatsApp पे शेयर कर दूंगा सर।

customer

107.2s

So share the information of whichever dealers are in Rajasthan with me.

तो मेरे को राजस्थान के जो भी डीलर हैं उनकी इंफॉर्मेशन शेयर कर दो।

agent

110.2s

Okay, for now, for now, how many tons should I write? Should I prepare the information and send you the quotation accordingly?

अच्छा, अभी अभी अभी के लिए तो मैं ये कितना टन लिखूं? मैं आपको वैसे बना के इंफॉर्मेशन निकाल के आपको भेजूं कोटेशन?

customer

113.4s

Okay sir, you send me the price for GC sheet as per today's per rupee kg, as per today's kg price.

ठीक है सर, आप GC शीट का आज पर रुपए केजी, आज का केजी का प्राइस के हिसाब से भेज दो मेरे को।

agent

117.4s

For point fifty.

पॉइंट फिफ्टी का।

agent

118.4s

For point five mm, I will prepare and send it for twenty feet by twelve hundred standard. I will ping you on WhatsApp, okay sir?

पॉइंट फाइव एमएम का मैं आपको बीस फीट बाय बारह सौ स्टैंडर्ड का मैं आपको बना के भेजता हूं। मुझे आप WhatsApp पे आपको पिंग करता हूं मैं, ठीक है सर?

customer

122.8s

Okay.

ठीक है।

agent

123.6s

Huh? If you need any information, like delivery locations, please send that to me on WhatsApp.

हां? कुछ इंफॉर्मेशन चाहिए रहेगी, जैसे डिलीवरी लोकेशंस, वो मुझे आप WhatsApp पे भेज दीजिए।