{
  "ucid": "21112178833953671",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:28:56",
  "end_time": "2026-09-02 14:32:50",
  "duration_sec": 234,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb1091d857b8e6206ad9654460d388324.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1282,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178833953671__DIAb1091d857b8e6206ad9654460d388324.mp3",
  "audio_bytes": 632448,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 210.816,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[6s] AGENT: Uh, am I speaking with Samay ji?   (अह समय जी से बात हो रही है मेरी?)\n[7s] CUSTOMER: Yes, okay, tell me.   (हां, अच्छा बोलो।)\n[8s] AGENT: Yes, I am calling from JSW One, my name is Raunak.   (जी, JSW One से बात कर रहा हूं मैं, रौनक मेरा नाम है।)\n[11s] AGENT: You had registered an account with us, were you planning to procure some material? TMT or HR, CR sheets, some coils?   (आपने एक अकाउंट रजिस्टर किया था हमारे साथ में, कुछ मटेरियल प्रोक्योर करने कुछ प्लान कर रहे थे क्या? TMT या HR, CR शीट्स, कुछ कॉइल्स?)\n[16s] CUSTOMER: I was planning for GC sheets.   (मैं प्लान कर रहा था GC शीट्स।)\n[18s] AGENT: Okay.   (ओके।)\n[19s] AGENT: And your construction company, I mean, in what construction, in which thing is this?   (और ये आपके कंस्ट्रक्शन कंपनी मतलब क्या कंस्ट्रक्शन में किस किस चीज में है ये?)\n[23s] CUSTOMER: This is construction, just Triple A class construction happens. Triple A class.   (ये कंस्ट्रक्शन है बस ट्रिपल ए क्लास कंस्ट्रक्शन होता है। ट्रिपल ए क्लास।)\n[26s] AGENT: Okay.   (ओके।)\n[27s] AGENT: Okay. So what material do you require now? What material requirement do you have?   (ओके। तो अभी आपको क्या मटेरियल क्या रिक्वायरमेंट कौनसा मटेरियल का रिक्वायरमेंट आता है?)\n[30s] CUSTOMER: GC sheet, GC sheet. The iron sheet that comes, the tin sheet.   (GC शीट, GC शीट। लोहे वाली शीट आती है ना चद्दर।)\n[33s] AGENT: Okay. Sheets.   (ओके। शीट्स।)\n[34s] AGENT: So is this in HR or CR?   (तो ये HR में होती है CR में होती है?)\n[35s] CUSTOMER: Yes yes, listen to me. Don't we make tin sheds? The tin sheets we put on top, that one.   (हां हां, मेरी बात सुनो। टिन शेड नहीं बनाते अपन टिन शेड ऊपर चद्दर लगाते हैं ना वो एक जैसे।)\n[39s] AGENT: I see.   (अच्छा।)\n[40s] AGENT: Okay. So will you just send me the dimensions and the name of this material on WhatsApp?   (ओके। तो मुझे आप खाली डायमेंशन्स और ये मटेरियल का नाम भेजेंगे WhatsApp पे?)\n[42s] CUSTOMER: It comes by the name of GC sheets only.   (ये GC शीट्स के नाम से ही आती है।)\n[45s] AGENT: Okay.   (ओके।)\n[45s] AGENT: So you this, yes.   (तो आप ये हां।)\n[46s] CUSTOMER: When we go on the highway, aren't there tin sheets made? These tin sheds, right? Yes, yes. On top of warehouses, there are iron tin sheets installed.   (अपन हाईवे पे जाते हैं चद्दर की नहीं बनी होती कोई ये टिन शेड होते हैं ना वो ये हां हां। भंडारों के ऊपर चद्दर लगी होती है लोहे की।)\n[50s] AGENT: Yes yes, I understood, I understood. It's blue in color, sometimes it's red in color.   (हां हां, समझा समझा। ब्लू कलर की होती है, कोई रेड कलर की होती है।)\n[53s] CUSTOMER: It's blue, and one is this normal steel color.   (ब्लू भी होती है, एक ये नॉर्मल स्टील कलर की होती है।)\n[56s] AGENT: So do you think this is in PPGL or which, which, in GP? Which one is it in? GPGI?   (तो ये PPGL में लगता है आपको या कौनसी कौनसी GP में लगती है? कौनसी में लगती है? GPGI?)\n[59s] CUSTOMER: Sir, we need the normal one, the point 50 mm one, right?   (सर अपन को नॉर्मल ये पॉइंट 50 mm की आती है ना?)\n[62s] AGENT: Point 5. Okay.   (पॉइंट 5। ओके।)\n[63s] CUSTOMER: Point 5. And what, what color do you need?   (पॉइंट 5। और कौनसा कौनसा कलर में चाहिए?)\n[65s] AGENT: Color blue.   (कलर ब्लू में।)\n[66s] CUSTOMER: In blue.   (ब्लू में।)\n[67s] AGENT: Okay. And what length?   (ओके। और कितना लेंथ?)\n[69s] CUSTOMER: Length sir, twenty, twenty foot.   (लेंथ सर बीस, बीस फुट।)\n[70s] AGENT: Twenty foot.   (बीस फुट।)\n[71s] AGENT: Okay. And what width do you need?   (ओके। और विड्थ कितना चाहिए आपको?)\n[72s] CUSTOMER: The width is the standard one that comes.   (विड्थ तो वो स्टैंडर्ड आता है।)\n[74s] AGENT: Twelve hundred fifty comes. Standard.   (बारह सौ पचास आती है एक। स्टैंडर्ड।)\n[76s] CUSTOMER: Four, four must be coming. See. Does four come or how much comes?   (चार, चार आती होगी देखो। चार आती कितनी आती है?)\n[77s] AGENT: Twelve hundred fifty, fifteen hundred is there, and I'll have to check the rest.   (बारह सौ पचास, पंद्रह सौ है और बाकी चेक करनी पड़ेगी मुझे।)\n[80s] AGENT: And how many tons, how many tons of this material do you need?   (और कितना टन, कितना टन लगता है आपको माल ये?)\n[82s] CUSTOMER: Sir, this will be at least nine hundred.   (ये सर कम से कम नौ सौ होगा।)\n[85s] AGENT: How much?   (कितना?)\n[85s] CUSTOMER: In bulk only, we need it in bulk only. Eight hundred, nine hundred ton.   (बल्क में ही, बल्क में ही चाहिए होता है। आठ सौ, नौ सौ टन।)\n[87s] AGENT: Yes, we can probably give it, sir, there's no such issue. If I talk to JSW, you will get it. But if the requirement is this much currently, then I will talk to the plant accordingly.   (हां, प्रोबेब्ली दे सकते हैं सर, ऐसा कुछ इशू नहीं है। JSW से बात करूं तो मिल जाएगा आपको। पर अभी करंट में रिक्वायरमेंट इतना है तो मैं वैसे आगे प्लांट में बात करूं।)\n[92s] CUSTOMER: Where is your plant?   (आपका प्लांट कहां है?)\n[94s] AGENT: Huh?   (हं?)\n[94s] CUSTOMER: Where are you calling from, I mean?   (आप कहां से बात कर रहे हो मतलब?)\n[95s] AGENT: I am calling from Mumbai right now. Our plants are scattered all over India.   (मैं अभी मुंबई से बात कर रहा हूं। हमारे प्लांट्स जो है वो स्कैटर्ड है ऑल ओवर इंडिया।)\n[98s] CUSTOMER: Yes sir, I will take it from Jaipur. Or from Jodhpur.   (यस सर, मैं तो जयपुर से लूंगा। या जोधपुर से लूंगा।)\n[100s] AGENT: Yes, yes. No, we have it in Rajasthan too, in Gujarat too, so you will be catered material from there.   (हां हां। नहीं, हमारे राजस्थान में भी है, गुजरात में भी है, तो आपको वहां से माल केटर होगा।)\n[103s] CUSTOMER: Where in Rajasthan? Who is it in Rajasthan? Is it from Swastik Steel?   (राजस्थान में कहां से? राजस्थान में कौन है? स्वास्तिक स्टील से है क्या?)\n[105s] AGENT: I will share all that information with you on WhatsApp, sir.   (वो सब आपको इंफॉर्मेशन WhatsApp पे शेयर कर दूंगा सर।)\n[107s] CUSTOMER: So share the information of whichever dealers are in Rajasthan with me.   (तो मेरे को राजस्थान के जो भी डीलर हैं उनकी इंफॉर्मेशन शेयर कर दो।)\n[110s] AGENT: Okay, for now, for now, how many tons should I write? Should I prepare the information and send you the quotation accordingly?   (अच्छा, अभी अभी अभी के लिए तो मैं ये कितना टन लिखूं? मैं आपको वैसे बना के इंफॉर्मेशन निकाल के आपको भेजूं कोटेशन?)\n[113s] CUSTOMER: Okay sir, you send me the price for GC sheet as per today's per rupee kg, as per today's kg price.   (ठीक है सर, आप GC शीट का आज पर रुपए केजी, आज का केजी का प्राइस के हिसाब से भेज दो मेरे को।)\n[117s] AGENT: For point fifty.   (पॉइंट फिफ्टी का।)\n[118s] AGENT: For point five mm, I will prepare and send it for twenty feet by twelve hundred standard. I will ping you on WhatsApp, okay sir?   (पॉइंट फाइव एमएम का मैं आपको बीस फीट बाय बारह सौ स्टैंडर्ड का मैं आपको बना के भेजता हूं। मुझे आप WhatsApp पे आपको पिंग करता हूं मैं, ठीक है सर?)\n[123s] CUSTOMER: Okay.   (ठीक है।)\n[124s] AGENT: Huh? If you need any information, like delivery locations, please send that to me on WhatsApp.   (हां? कुछ इंफॉर्मेशन चाहिए रहेगी, जैसे डिलीवरी लोकेशंस, वो मुझे आप WhatsApp पे भेज दीजिए।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 57,
  "connected": 1,
  "audio_notes": "noisy: Significant wind noise on the customer's line throughout the call, which occasionally makes their speech difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "57 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "You missed a major opportunity by skipping discovery (NR3); for an 800-ton lead, you must understand their business, current suppliers, and buying patterns before you can create a compelling offer beyond just price.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": 800.0,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "GC Sheet",
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, from a construction company in Rajasthan, inquired about a very large (800-900 ton) requirement for GC sheets. The agent captured the material specifications and committed to sending a quote via WhatsApp. The agent performed almost no discovery into the customer's business or procurement habits.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, I am calling from JSW One, my name is Raunak. You had registered an account with us, were you planning to procure some material?\", \"comment\": \"The agent provided a warm, non-pushy opening that stated the call's context.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Uh, am I speaking with Samay ji? ... And your construction company, I mean, in what construction, in which thing is this?\", \"comment\": \"Agent confirmed name and company type, but failed to ask about procurement role or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"And how many tons, how many tons of this material do you need?\", \"comment\": \"Agent only asked about business type and quantity, missing 6 of 8 key discovery questions about procurement habits, brands, and payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Point 5. And what, what color do you need? ... Okay. And what length? ... Okay. And what width do you need?\", \"comment\": \"The agent identified a current requirement and successfully captured the key specifications (thickness, color, length, width).\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will prepare and send it for twenty feet by twelve hundred standard. I will ping you on WhatsApp, okay sir?\", \"comment\": \"The call ended with a clear commitment to send a quote, which is an acceptable closure outcome.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed a major opportunity by skipping discovery (NR3); for an 800-ton lead, you must understand their business, current suppliers, and buying patterns before you can create a compelling offer beyond just price.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": \"800-900 MT\", \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"GC Sheet\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, from a construction company in Rajasthan, inquired about a very large (800-900 ton) requirement for GC sheets. The agent captured the material specifications and committed to sending a quote via WhatsApp. The agent performed almost no discovery into the customer's business or procurement habits.\"}",
  "error": null,
  "latency_ms": 32943,
  "input_tokens": 4810,
  "output_tokens": 851,
  "created_at": "2026-09-25 11:50:42",
  "sentiment": "positive",
  "sentiment_score": 0.183,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 3,
  "lex_hits": 10,
  "objection_phrases": "[\"send_price_will_think\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.555,
  "agent_talk_sec": 60.8,
  "customer_talk_sec": 48.8,
  "dead_air_sec": 124.4,
  "longest_monologue_sec": 6.6,
  "agent_wpm": 331.6,
  "interruptions": 0,
  "agent_turns": 33,
  "customer_turns": 24,
  "discovery_qs": 20,
  "words_agent": 336,
  "words_customer": 239,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178833953671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.68,
      "end_s": 5.01,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.52,
      "end_s": 6.98,
      "text_en": "Uh, am I speaking with Samay ji?",
      "text_native": "अह समय जी से बात हो रही है मेरी?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.26,
      "end_s": 7.8,
      "text_en": "Yes, okay, tell me.",
      "text_native": "हां, अच्छा बोलो।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 10.2,
      "text_en": "Yes, I am calling from JSW One, my name is Raunak.",
      "text_native": "जी, JSW One से बात कर रहा हूं मैं, रौनक मेरा नाम है।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.58,
      "end_s": 15.2,
      "text_en": "You had registered an account with us, were you planning to procure some material? TMT or HR, CR sheets, some coils?",
      "text_native": "आपने एक अकाउंट रजिस्टर किया था हमारे साथ में, कुछ मटेरियल प्रोक्योर करने कुछ प्लान कर रहे थे क्या? TMT या HR, CR शीट्स, कुछ कॉइल्स?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.6,
      "end_s": 17.8,
      "text_en": "I was planning for GC sheets.",
      "text_native": "मैं प्लान कर रहा था GC शीट्स।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 6,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 18.87,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.38,
      "end_s": 22.5,
      "text_en": "And your construction company, I mean, in what construction, in which thing is this?",
      "text_native": "और ये आपके कंस्ट्रक्शन कंपनी मतलब क्या कंस्ट्रक्शन में किस किस चीज में है ये?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 8,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 26.2,
      "text_en": "This is construction, just Triple A class construction happens. Triple A class.",
      "text_native": "ये कंस्ट्रक्शन है बस ट्रिपल ए क्लास कंस्ट्रक्शन होता है। ट्रिपल ए क्लास।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 9,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 26.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 10,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 29.8,
      "text_en": "Okay. So what material do you require now? What material requirement do you have?",
      "text_native": "ओके। तो अभी आपको क्या मटेरियल क्या रिक्वायरमेंट कौनसा मटेरियल का रिक्वायरमेंट आता है?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 11,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 32.3,
      "text_en": "GC sheet, GC sheet. The iron sheet that comes, the tin sheet.",
      "text_native": "GC शीट, GC शीट। लोहे वाली शीट आती है ना चद्दर।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 12,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 33.5,
      "text_en": "Okay. Sheets.",
      "text_native": "ओके। शीट्स।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.9,
      "end_s": 34.9,
      "text_en": "So is this in HR or CR?",
      "text_native": "तो ये HR में होती है CR में होती है?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 14,
      "speaker": "customer",
      "start_s": 34.9,
      "end_s": 38.2,
      "text_en": "Yes yes, listen to me. Don't we make tin sheds? The tin sheets we put on top, that one.",
      "text_native": "हां हां, मेरी बात सुनो। टिन शेड नहीं बनाते अपन टिन शेड ऊपर चद्दर लगाते हैं ना वो एक जैसे।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 39.1,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 16,
      "speaker": "agent",
      "start_s": 39.6,
      "end_s": 42.2,
      "text_en": "Okay. So will you just send me the dimensions and the name of this material on WhatsApp?",
      "text_native": "ओके। तो मुझे आप खाली डायमेंशन्स और ये मटेरियल का नाम भेजेंगे WhatsApp पे?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 17,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 44.2,
      "text_en": "It comes by the name of GC sheets only.",
      "text_native": "ये GC शीट्स के नाम से ही आती है।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 18,
      "speaker": "agent",
      "start_s": 44.7,
      "end_s": 45.1,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 19,
      "speaker": "agent",
      "start_s": 45.4,
      "end_s": 45.9,
      "text_en": "So you this, yes.",
      "text_native": "तो आप ये हां।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 20,
      "speaker": "customer",
      "start_s": 45.9,
      "end_s": 50.5,
      "text_en": "When we go on the highway, aren't there tin sheets made? These tin sheds, right? Yes, yes. On top of warehouses, there are iron tin sheets installed.",
      "text_native": "अपन हाईवे पे जाते हैं चद्दर की नहीं बनी होती कोई ये टिन शेड होते हैं ना वो ये हां हां। भंडारों के ऊपर चद्दर लगी होती है लोहे की।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 21,
      "speaker": "agent",
      "start_s": 50.5,
      "end_s": 53.2,
      "text_en": "Yes yes, I understood, I understood. It's blue in color, sometimes it's red in color.",
      "text_native": "हां हां, समझा समझा। ब्लू कलर की होती है, कोई रेड कलर की होती है।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 22,
      "speaker": "customer",
      "start_s": 53.2,
      "end_s": 55.8,
      "text_en": "It's blue, and one is this normal steel color.",
      "text_native": "ब्लू भी होती है, एक ये नॉर्मल स्टील कलर की होती है।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 23,
      "speaker": "agent",
      "start_s": 55.8,
      "end_s": 59.2,
      "text_en": "So do you think this is in PPGL or which, which, in GP? Which one is it in? GPGI?",
      "text_native": "तो ये PPGL में लगता है आपको या कौनसी कौनसी GP में लगती है? कौनसी में लगती है? GPGI?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 24,
      "speaker": "customer",
      "start_s": 59.2,
      "end_s": 62.0,
      "text_en": "Sir, we need the normal one, the point 50 mm one, right?",
      "text_native": "सर अपन को नॉर्मल ये पॉइंट 50 mm की आती है ना?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 25,
      "speaker": "agent",
      "start_s": 62.0,
      "end_s": 62.8,
      "text_en": "Point 5. Okay.",
      "text_native": "पॉइंट 5। ओके।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 26,
      "speaker": "customer",
      "start_s": 62.8,
      "end_s": 65.2,
      "text_en": "Point 5. And what, what color do you need?",
      "text_native": "पॉइंट 5। और कौनसा कौनसा कलर में चाहिए?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 27,
      "speaker": "agent",
      "start_s": 65.2,
      "end_s": 65.8,
      "text_en": "Color blue.",
      "text_native": "कलर ब्लू में।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 28,
      "speaker": "customer",
      "start_s": 66.2,
      "end_s": 66.8,
      "text_en": "In blue.",
      "text_native": "ब्लू में।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 29,
      "speaker": "agent",
      "start_s": 67.1,
      "end_s": 68.2,
      "text_en": "Okay. And what length?",
      "text_native": "ओके। और कितना लेंथ?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 30,
      "speaker": "customer",
      "start_s": 68.6,
      "end_s": 70.2,
      "text_en": "Length sir, twenty, twenty foot.",
      "text_native": "लेंथ सर बीस, बीस फुट।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 31,
      "speaker": "agent",
      "start_s": 70.2,
      "end_s": 70.8,
      "text_en": "Twenty foot.",
      "text_native": "बीस फुट।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 32,
      "speaker": "agent",
      "start_s": 71.2,
      "end_s": 72.2,
      "text_en": "Okay. And what width do you need?",
      "text_native": "ओके। और विड्थ कितना चाहिए आपको?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 33,
      "speaker": "customer",
      "start_s": 72.2,
      "end_s": 73.8,
      "text_en": "The width is the standard one that comes.",
      "text_native": "विड्थ तो वो स्टैंडर्ड आता है।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 34,
      "speaker": "agent",
      "start_s": 74.2,
      "end_s": 75.5,
      "text_en": "Twelve hundred fifty comes. Standard.",
      "text_native": "बारह सौ पचास आती है एक। स्टैंडर्ड।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 35,
      "speaker": "customer",
      "start_s": 75.5,
      "end_s": 77.2,
      "text_en": "Four, four must be coming. See. Does four come or how much comes?",
      "text_native": "चार, चार आती होगी देखो। चार आती कितनी आती है?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 36,
      "speaker": "agent",
      "start_s": 77.2,
      "end_s": 79.8,
      "text_en": "Twelve hundred fifty, fifteen hundred is there, and I'll have to check the rest.",
      "text_native": "बारह सौ पचास, पंद्रह सौ है और बाकी चेक करनी पड़ेगी मुझे।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 37,
      "speaker": "agent",
      "start_s": 80.4,
      "end_s": 82.2,
      "text_en": "And how many tons, how many tons of this material do you need?",
      "text_native": "और कितना टन, कितना टन लगता है आपको माल ये?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 38,
      "speaker": "customer",
      "start_s": 82.2,
      "end_s": 84.2,
      "text_en": "Sir, this will be at least nine hundred.",
      "text_native": "ये सर कम से कम नौ सौ होगा।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 39,
      "speaker": "agent",
      "start_s": 84.6,
      "end_s": 85.0,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 40,
      "speaker": "customer",
      "start_s": 85.0,
      "end_s": 86.8,
      "text_en": "In bulk only, we need it in bulk only. Eight hundred, nine hundred ton.",
      "text_native": "बल्क में ही, बल्क में ही चाहिए होता है। आठ सौ, नौ सौ टन।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 41,
      "speaker": "agent",
      "start_s": 87.1,
      "end_s": 92.2,
      "text_en": "Yes, we can probably give it, sir, there's no such issue. If I talk to JSW, you will get it. But if the requirement is this much currently, then I will talk to the plant accordingly.",
      "text_native": "हां, प्रोबेब्ली दे सकते हैं सर, ऐसा कुछ इशू नहीं है। JSW से बात करूं तो मिल जाएगा आपको। पर अभी करंट में रिक्वायरमेंट इतना है तो मैं वैसे आगे प्लांट में बात करूं।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 42,
      "speaker": "customer",
      "start_s": 92.2,
      "end_s": 93.2,
      "text_en": "Where is your plant?",
      "text_native": "आपका प्लांट कहां है?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 43,
      "speaker": "agent",
      "start_s": 93.6,
      "end_s": 93.8,
      "text_en": "Huh?",
      "text_native": "हं?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 44,
      "speaker": "customer",
      "start_s": 94.2,
      "end_s": 95.2,
      "text_en": "Where are you calling from, I mean?",
      "text_native": "आप कहां से बात कर रहे हो मतलब?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 45,
      "speaker": "agent",
      "start_s": 95.2,
      "end_s": 98.0,
      "text_en": "I am calling from Mumbai right now. Our plants are scattered all over India.",
      "text_native": "मैं अभी मुंबई से बात कर रहा हूं। हमारे प्लांट्स जो है वो स्कैटर्ड है ऑल ओवर इंडिया।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 46,
      "speaker": "customer",
      "start_s": 98.4,
      "end_s": 100.4,
      "text_en": "Yes sir, I will take it from Jaipur. Or from Jodhpur.",
      "text_native": "यस सर, मैं तो जयपुर से लूंगा। या जोधपुर से लूंगा।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 47,
      "speaker": "agent",
      "start_s": 100.4,
      "end_s": 103.2,
      "text_en": "Yes, yes. No, we have it in Rajasthan too, in Gujarat too, so you will be catered material from there.",
      "text_native": "हां हां। नहीं, हमारे राजस्थान में भी है, गुजरात में भी है, तो आपको वहां से माल केटर होगा।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 48,
      "speaker": "customer",
      "start_s": 103.2,
      "end_s": 105.4,
      "text_en": "Where in Rajasthan? Who is it in Rajasthan? Is it from Swastik Steel?",
      "text_native": "राजस्थान में कहां से? राजस्थान में कौन है? स्वास्तिक स्टील से है क्या?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 49,
      "speaker": "agent",
      "start_s": 105.4,
      "end_s": 107.2,
      "text_en": "I will share all that information with you on WhatsApp, sir.",
      "text_native": "वो सब आपको इंफॉर्मेशन WhatsApp पे शेयर कर दूंगा सर।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 50,
      "speaker": "customer",
      "start_s": 107.2,
      "end_s": 109.4,
      "text_en": "So share the information of whichever dealers are in Rajasthan with me.",
      "text_native": "तो मेरे को राजस्थान के जो भी डीलर हैं उनकी इंफॉर्मेशन शेयर कर दो।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 51,
      "speaker": "agent",
      "start_s": 110.2,
      "end_s": 113.4,
      "text_en": "Okay, for now, for now, how many tons should I write? Should I prepare the information and send you the quotation accordingly?",
      "text_native": "अच्छा, अभी अभी अभी के लिए तो मैं ये कितना टन लिखूं? मैं आपको वैसे बना के इंफॉर्मेशन निकाल के आपको भेजूं कोटेशन?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 52,
      "speaker": "customer",
      "start_s": 113.4,
      "end_s": 117.4,
      "text_en": "Okay sir, you send me the price for GC sheet as per today's per rupee kg, as per today's kg price.",
      "text_native": "ठीक है सर, आप GC शीट का आज पर रुपए केजी, आज का केजी का प्राइस के हिसाब से भेज दो मेरे को।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 53,
      "speaker": "agent",
      "start_s": 117.4,
      "end_s": 117.9,
      "text_en": "For point fifty.",
      "text_native": "पॉइंट फिफ्टी का।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 54,
      "speaker": "agent",
      "start_s": 118.4,
      "end_s": 122.4,
      "text_en": "For point five mm, I will prepare and send it for twenty feet by twelve hundred standard. I will ping you on WhatsApp, okay sir?",
      "text_native": "पॉइंट फाइव एमएम का मैं आपको बीस फीट बाय बारह सौ स्टैंडर्ड का मैं आपको बना के भेजता हूं। मुझे आप WhatsApp पे आपको पिंग करता हूं मैं, ठीक है सर?"
    },
    {
      "ucid": "21112178833953671",
      "idx": 55,
      "speaker": "customer",
      "start_s": 122.8,
      "end_s": 123.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178833953671",
      "idx": 56,
      "speaker": "agent",
      "start_s": 123.6,
      "end_s": 127.4,
      "text_en": "Huh? If you need any information, like delivery locations, please send that to me on WhatsApp.",
      "text_native": "हां? कुछ इंफॉर्मेशन चाहिए रहेगी, जैसे डिलीवरी लोकेशंस, वो मुझे आप WhatsApp पे भेज दीजिए।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178833953671",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, I am calling from JSW One, my name is Raunak. You had registered an account with us, were you planning to procure some material?",
      "comment": "The agent provided a warm, non-pushy opening that stated the call's context."
    },
    {
      "ucid": "21112178833953671",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Uh, am I speaking with Samay ji? ... And your construction company, I mean, in what construction, in which thing is this?",
      "comment": "Agent confirmed name and company type, but failed to ask about procurement role or best contact details."
    },
    {
      "ucid": "21112178833953671",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "And how many tons, how many tons of this material do you need?",
      "comment": "Agent only asked about business type and quantity, missing 6 of 8 key discovery questions about procurement habits, brands, and payment terms."
    },
    {
      "ucid": "21112178833953671",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178833953671",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Point 5. And what, what color do you need? ... Okay. And what length? ... Okay. And what width do you need?",
      "comment": "The agent identified a current requirement and successfully captured the key specifications (thickness, color, length, width)."
    },
    {
      "ucid": "21112178833953671",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will prepare and send it for twenty feet by twelve hundred standard. I will ping you on WhatsApp, okay sir?",
      "comment": "The call ended with a clear commitment to send a quote, which is an acceptable closure outcome."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": [
    "send_price_will_think"
  ]
}