Call 21112178833935511 2026-09-02 · dhruv · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the microphone.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions after the customer stated they had no current requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated they had no current requirement, but the agent failed to ask for a specific callback date for future needs.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, I was calling from JSW One, from Jindal Steel Works.
Summary
The agent called a newly registered user. The customer immediately stated that their current requirement was already fulfilled. The agent acknowledged this and ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
When a customer says their requirement is fulfilled, you must still probe for their next purchase cycle and schedule a specific callback date.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I was calling from JSW One, from Jindal Steel Works. The agent provided a standard, professional opening identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Who is speaking, sir? The agent only asked for the customer's name and did not attempt to verify city, procurement role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any discovery questions after the customer stated they had no current requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value propositions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Okay, alright, I understood. The customer stated they had no current requirement, but the agent failed to ask for a specific callback date for future needs. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.545 | 6.0s | 5.0s | 37.0s | 2.4s | 220.0 | 0 | 6 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हेलो
agent
1.5s
Hello
हेलो
customer
2.1s
Yes
हां जी
agent
2.7s
Who is speaking, sir?
कौन सर बात कर रहे हैं?
customer
4.0s
Yes, tell me.
हां जी बोलो
agent
4.8s
Sir, I was calling from JSW One, from Jindal Steel Works.
सर JSW One से बात कर रहा था मैं, Jindal Steel Works से।
customer
7.3s
Uh, the requirement is fulfilled.
अह requirement तो हो गया है पूरा।
customer
9.3s
The one that was there, yes, that requirement is fulfilled.
अभी जो था हां, वो requirement पूरा हो गया।
agent
11.1s
Okay.
अच्छा।
agent
11.5s
Okay, alright, I understood.
Okay, ठीक है, समझ गया।
agent
13.1s
Alright.
ठीक है।