{
  "ucid": "21112178833935511",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:25:55",
  "end_time": "2026-09-02 14:26:43",
  "duration_sec": 48,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcf2443afb53e8cb1d25895ee59cff97d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1286,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178833935511__DIAcf2443afb53e8cb1d25895ee59cff97d.mp3",
  "audio_bytes": 62856,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 20.952,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Yes   (हां जी)\n[3s] AGENT: Who is speaking, sir?   (कौन सर बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, tell me.   (हां जी बोलो)\n[5s] AGENT: Sir, I was calling from JSW One, from Jindal Steel Works.   (सर JSW One से बात कर रहा था मैं, Jindal Steel Works से।)\n[7s] CUSTOMER: Uh, the requirement is fulfilled.   (अह requirement तो हो गया है पूरा।)\n[9s] CUSTOMER: The one that was there, yes, that requirement is fulfilled.   (अभी जो था हां, वो requirement पूरा हो गया।)\n[11s] AGENT: Okay.   (अच्छा।)\n[12s] AGENT: Okay, alright, I understood.   (Okay, ठीक है, समझ गया।)\n[13s] AGENT: Alright.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly distant from the microphone.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says their requirement is fulfilled, you must still probe for their next purchase cycle and schedule a specific callback date.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered user. The customer immediately stated that their current requirement was already fulfilled. The agent acknowledged this and ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One, from Jindal Steel Works.\", \"comment\": \"The agent provided a standard, professional opening identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Who is speaking, sir?\", \"comment\": \"The agent only asked for the customer's name and did not attempt to verify city, procurement role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions after the customer stated they had no current requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's value propositions.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, alright, I understood.\", \"comment\": \"The customer stated they had no current requirement, but the agent failed to ask for a specific callback date for future needs.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says their requirement is fulfilled, you must still probe for their next purchase cycle and schedule a specific callback date.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered user. The customer immediately stated that their current requirement was already fulfilled. The agent acknowledged this and ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 27765,
  "input_tokens": 2842,
  "output_tokens": 679,
  "created_at": "2026-09-25 11:50:48",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.545,
  "agent_talk_sec": 6.0,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 37.0,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 220.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 22,
  "words_customer": 20,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178833935511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.88,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178833935511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.46,
      "end_s": 1.96,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178833935511",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.08,
      "end_s": 2.48,
      "text_en": "Yes",
      "text_native": "हां जी"
    },
    {
      "ucid": "21112178833935511",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.68,
      "end_s": 3.84,
      "text_en": "Who is speaking, sir?",
      "text_native": "कौन सर बात कर रहे हैं?"
    },
    {
      "ucid": "21112178833935511",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.96,
      "end_s": 4.56,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी बोलो"
    },
    {
      "ucid": "21112178833935511",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.78,
      "end_s": 7.2,
      "text_en": "Sir, I was calling from JSW One, from Jindal Steel Works.",
      "text_native": "सर JSW One से बात कर रहा था मैं, Jindal Steel Works से।"
    },
    {
      "ucid": "21112178833935511",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 8.94,
      "text_en": "Uh, the requirement is fulfilled.",
      "text_native": "अह requirement तो हो गया है पूरा।"
    },
    {
      "ucid": "21112178833935511",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.26,
      "end_s": 11.0,
      "text_en": "The one that was there, yes, that requirement is fulfilled.",
      "text_native": "अभी जो था हां, वो requirement पूरा हो गया।"
    },
    {
      "ucid": "21112178833935511",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 11.44,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178833935511",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.54,
      "end_s": 12.84,
      "text_en": "Okay, alright, I understood.",
      "text_native": "Okay, ठीक है, समझ गया।"
    },
    {
      "ucid": "21112178833935511",
      "idx": 10,
      "speaker": "agent",
      "start_s": 13.14,
      "end_s": 13.46,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178833935511",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One, from Jindal Steel Works.",
      "comment": "The agent provided a standard, professional opening identifying himself and the company."
    },
    {
      "ucid": "21112178833935511",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Who is speaking, sir?",
      "comment": "The agent only asked for the customer's name and did not attempt to verify city, procurement role, or contact details."
    },
    {
      "ucid": "21112178833935511",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178833935511",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's value propositions."
    },
    {
      "ucid": "21112178833935511",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, alright, I understood.",
      "comment": "The customer stated they had no current requirement, but the agent failed to ask for a specific callback date for future needs."
    },
    {
      "ucid": "21112178833935511",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}