{ "ucid": "21112178833901441", "call_date": "2026-09-02", "start_time": "2026-09-02 14:20:14", "end_time": "2026-09-02 14:21:24", "duration_sec": 70, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Anupreeti Mahadik", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA995523acff3f0ddf3c5dfe7b16bc55a0.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1288, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178833901441__DIA995523acff3f0ddf3c5dfe7b16bc55a0.mp3", "audio_bytes": 169128, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 56.376, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] AGENT: CNK Metals?\n[3s] CUSTOMER: Yes, I am speaking from CNK Metals, tell me. (हाँ, CNK Metals से बोल रहा हूँ, बोलिए।)\n[4s] AGENT: Sir, Anushree is speaking, for Jindal Steel, JSW One. (सर, अनुश्री से बात कर रही हूँ, जिंदल स्टील के लिए, JSW One.)\n[8s] CUSTOMER: Yes ma'am, tell me. (हाँ मैम, बोलिए।)\n[9s] AGENT: Is there any requirement, I wanted to know sir, in sheet metal for you? (कोई रिक्वायरमेंट है क्या जानना था सर, शीट मेटल में आपका?)\n[12s] CUSTOMER: In sheet metal ma'am, our requirement is not like that. (शीट मेटल में मैम, हमारी रिक्वायरमेंट वैसी नहीं है।)\n[14s] AGENT: Hmm hmm. (हम्म हम्म।)\n[15s] CUSTOMER: Basically, I had contacted Jindal, JSW One because the wastage material that comes out of their manufacturing plant, (बेसिकली जिंदल, JSW One को मैंने इसीलिए कॉन्टैक्ट किया था के जो इनके मैन्युफैक्चरिंग प्लांट में जो वेस्टेज मटेरियल निकलता है,)\n[20s] AGENT: Okay. (अच्छा।)\n[21s] CUSTOMER: so I was interested in purchasing that. (तो वो मैं परचेस करने में इंटरेस्टेड था।)\n[23s] AGENT: Okay, okay. (ओके, ओके।)\n[24s] CUSTOMER: So I had contacted regarding that. (तो उसके रिलेटेड मैंने जो है कॉन्टैक्ट किया था।)\n[25s] AGENT: Understood, understood. (समझा, समझा।)\n[26s] AGENT: That doesn't happen on this platform, sir. If it happens on some other platform, I will check and let you know. (ये प्लेटफॉर्म पे नहीं होता है सर वो। मैं कुछ अगर दूसरे प्लेटफॉर्म पे होता है तो मैं चेक करके बताती हूँ आपको।)\n[30s] CUSTOMER: Okay ma'am, sure.\n[31s] AGENT: Will do. (चलेगा।)\n[32s] CUSTOMER: Okay.\n[32s] AGENT: Okay.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 20, "connected": 1, "audio_notes": "clear: The call is clear with minimal background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "20 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer has a clear misunderstanding of our platform, you correctly disqualify them. However, try to follow the initial verification steps first to build rapport before asking about requirements.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "wastage material", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer from CNK Metals clarified that they registered to purchase wastage/scrap material from JSW's manufacturing plants, not standard sheet metal. The agent correctly informed the customer that the JSW One platform does not sell this type of material. The call ended after this clarification with no valid opportunity identified.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, Anushree is speaking, for Jindal Steel, JSW One. Is there any requirement, I wanted to know sir, in sheet metal for you?\", \"comment\": \"The agent did not provide a warm welcome or position as a helper, instead jumping directly to a requirement question.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"CNK Metals?\", \"comment\": \"The agent only confirmed the company name, failing to ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent opened with a general requirement check which the customer immediately deflected.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"That doesn't happen on this platform, sir.\", \"comment\": \"The agent correctly educated the customer on the platform's scope by clarifying that it does not sell the requested material.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement, I wanted to know sir, in sheet metal for you?\", \"comment\": \"The customer confirmed no requirement for our products, and no specific callback date was scheduled for a future need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will check and let you know.\", \"comment\": \"The call did not end with one of the three required outcomes; it ended with a vague promise to check another platform.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has a clear misunderstanding of our platform, you correctly disqualify them. However, try to follow the initial verification steps first to build rapport before asking about requirements.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"wastage material\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer from CNK Metals clarified that they registered to purchase wastage/scrap material from JSW's manufacturing plants, not standard sheet metal. The agent correctly informed the customer that the JSW One platform does not sell this type of material. The call ended after this clarification with no valid opportunity identified.\"}", "error": null, "latency_ms": 30547, "input_tokens": 3144, "output_tokens": 784, "created_at": "2026-09-25 11:50:55", "sentiment": "positive", "sentiment_score": 0.438, "sentiment_confidence": "high", "pos": 7, "neg": 0, "lex_hits": 9, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.474, "agent_talk_sec": 13.6, "customer_talk_sec": 15.1, "dead_air_sec": 41.3, "longest_monologue_sec": 4.5, "agent_wpm": 251.5, "interruptions": 0, "agent_turns": 11, "customer_turns": 9, "discovery_qs": 2, "words_agent": 57, "words_customer": 59, "monologue_heavy": 0, "turns": [ { "ucid": "21112178833901441", "idx": 0, "speaker": "customer", "start_s": 0.4, "end_s": 0.8, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178833901441", "idx": 1, "speaker": "agent", "start_s": 1.0, "end_s": 1.4, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178833901441", "idx": 2, "speaker": "agent", "start_s": 1.6, "end_s": 2.4, "text_en": "CNK Metals?", "text_native": "CNK Metals?" }, { "ucid": "21112178833901441", "idx": 3, "speaker": "customer", "start_s": 2.7, "end_s": 4.4, "text_en": "Yes, I am speaking from CNK Metals, tell me.", "text_native": "हाँ, CNK Metals से बोल रहा हूँ, बोलिए।" }, { "ucid": "21112178833901441", "idx": 4, "speaker": "agent", "start_s": 4.5, "end_s": 7.4, "text_en": "Sir, Anushree is speaking, for Jindal Steel, JSW One.", "text_native": "सर, अनुश्री से बात कर रही हूँ, जिंदल स्टील के लिए, JSW One." }, { "ucid": "21112178833901441", "idx": 5, "speaker": "customer", "start_s": 7.7, "end_s": 8.8, "text_en": "Yes ma'am, tell me.", "text_native": "हाँ मैम, बोलिए।" }, { "ucid": "21112178833901441", "idx": 6, "speaker": "agent", "start_s": 8.9, "end_s": 11.4, "text_en": "Is there any requirement, I wanted to know sir, in sheet metal for you?", "text_native": "कोई रिक्वायरमेंट है क्या जानना था सर, शीट मेटल में आपका?" }, { "ucid": "21112178833901441", "idx": 7, "speaker": "customer", "start_s": 11.8, "end_s": 14.3, "text_en": "In sheet metal ma'am, our requirement is not like that.", "text_native": "शीट मेटल में मैम, हमारी रिक्वायरमेंट वैसी नहीं है।" }, { "ucid": "21112178833901441", "idx": 8, "speaker": "agent", "start_s": 14.4, "end_s": 14.9, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म।" }, { "ucid": "21112178833901441", "idx": 9, "speaker": "customer", "start_s": 15.0, "end_s": 20.0, "text_en": "Basically, I had contacted Jindal, JSW One because the wastage material that comes out of their manufacturing plant,", "text_native": "बेसिकली जिंदल, JSW One को मैंने इसीलिए कॉन्टैक्ट किया था के जो इनके मैन्युफैक्चरिंग प्लांट में जो वेस्टेज मटेरियल निकलता है," }, { "ucid": "21112178833901441", "idx": 10, "speaker": "agent", "start_s": 20.0, "end_s": 20.5, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178833901441", "idx": 11, "speaker": "customer", "start_s": 20.8, "end_s": 22.5, "text_en": "so I was interested in purchasing that.", "text_native": "तो वो मैं परचेस करने में इंटरेस्टेड था।" }, { "ucid": "21112178833901441", "idx": 12, "speaker": "agent", "start_s": 22.6, "end_s": 23.2, "text_en": "Okay, okay.", "text_native": "ओके, ओके।" }, { "ucid": "21112178833901441", "idx": 13, "speaker": "customer", "start_s": 23.6, "end_s": 25.0, "text_en": "So I had contacted regarding that.", "text_native": "तो उसके रिलेटेड मैंने जो है कॉन्टैक्ट किया था।" }, { "ucid": "21112178833901441", "idx": 14, "speaker": "agent", "start_s": 25.1, "end_s": 25.8, "text_en": "Understood, understood.", "text_native": "समझा, समझा।" }, { "ucid": "21112178833901441", "idx": 15, "speaker": "agent", "start_s": 26.2, "end_s": 30.0, "text_en": "That doesn't happen on this platform, sir. If it happens on some other platform, I will check and let you know.", "text_native": "ये प्लेटफॉर्म पे नहीं होता है सर वो। मैं कुछ अगर दूसरे प्लेटफॉर्म पे होता है तो मैं चेक करके बताती हूँ आपको।" }, { "ucid": "21112178833901441", "idx": 16, "speaker": "customer", "start_s": 30.3, "end_s": 31.2, "text_en": "Okay ma'am, sure.", "text_native": "Okay ma'am, sure." }, { "ucid": "21112178833901441", "idx": 17, "speaker": "agent", "start_s": 31.3, "end_s": 31.7, "text_en": "Will do.", "text_native": "चलेगा।" }, { "ucid": "21112178833901441", "idx": 18, "speaker": "customer", "start_s": 31.8, "end_s": 32.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178833901441", "idx": 19, "speaker": "agent", "start_s": 32.3, "end_s": 32.8, "text_en": "Okay.", "text_native": "Okay." } ], "steps": [ { "ucid": "21112178833901441", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, Anushree is speaking, for Jindal Steel, JSW One. Is there any requirement, I wanted to know sir, in sheet metal for you?", "comment": "The agent did not provide a warm welcome or position as a helper, instead jumping directly to a requirement question." }, { "ucid": "21112178833901441", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "CNK Metals?", "comment": "The agent only confirmed the company name, failing to ask about procurement city, decision-making role, or contact details." }, { "ucid": "21112178833901441", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked; the agent opened with a general requirement check which the customer immediately deflected." }, { "ucid": "21112178833901441", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "That doesn't happen on this platform, sir.", "comment": "The agent correctly educated the customer on the platform's scope by clarifying that it does not sell the requested material." }, { "ucid": "21112178833901441", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Is there any requirement, I wanted to know sir, in sheet metal for you?", "comment": "The customer confirmed no requirement for our products, and no specific callback date was scheduled for a future need." }, { "ucid": "21112178833901441", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I will check and let you know.", "comment": "The call did not end with one of the three required outcomes; it ended with a vague promise to check another platform." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }