Call 21112178833893931 2026-09-02 · sudeeps · 2:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | full conversation 36 turns, clean transcript (0% inaudible) | Marathi | 36 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type and the volume for the immediate project, missing the majority of discovery questions like monthly tonnage, brands, and payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Platform education
The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
−0.5 pts
Verify basic profile (4 Qs)
Agent confirmed the company name and asked for the contact's name, but did not verify the procurement city or best contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Sir, Namaskar. Sudip speaking from JSW One MSME, Dalsteel. Your account was registered, sir, on our portal about a month or a month and a half ago.
First opportunity identified
today is the 2nd, I will call you again on the 15th. Okay?
Summary
The agent contacted a customer who had previously registered. The customer, an EPC contractor for large solar plants, confirmed a future requirement for GI steel for a 10-megawatt project. As the customer's bill of quantities would be ready in 15-20 days, the agent scheduled a specific callback for the 15th of the month to follow up.
Coaching
Your discovery was too brief. To make a compelling pitch, you must ask more questions about their regular business, such as monthly volume, brands used, and payment terms, and then use that information to explain our platform's benefits.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, Namaskar. Sudip speaking from JSW One MSME, Dalsteel. Your account was registered, sir, on our portal about a month or a month and a half ago. The agent provided a polite, non-pushy opening that referenced the customer's prior registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Hi, Soft Green Energy Private Limited? ... What did you say your name was, sir? Agent confirmed the company name and asked for the contact's name, but did not verify the procurement city or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | So, in steel, do you do any work in solar? ... What will be the approximate volume? The agent only asked about business type and the volume for the immediate project, missing the majority of discovery questions like monthly tonnage, brands, and payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | today is the 2nd, I will call you again on the 15th. Okay? The customer had a future requirement but no immediate specs, so the agent correctly scheduled a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | I will call you again on the 15th. Okay? / CUSTOMER: Yes, that's fine. Okay, okay, okay. The call ended with a specific callback date that was clearly agreed upon by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.575 | 35.4s | 26.2s | 75.4s | 7.5s | 293.2 | 0 | 21 | 15 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello.
हॅलो
agent
1.9s
Hello.
हॅलो
agent
2.6s
Hi, Soft Green Energy Private Limited?
customer
4.0s
Yes, speaking. Tell me.
Yes, बोलतोय. बोला.
agent
5.0s
Sir, Namaskar. Sudip speaking from JSW One MSME, Dalsteel.
सर नमस्कार, सुदीप बोलतोय JSW One MSME मधनं, Dalsteel.
customer
8.0s
Yes, yes, yes. Tell me, tell me.
हा हा हा, बोला बोला.
agent
8.8s
Your account was registered, sir, on our portal about a month or a month and a half ago.
तुमचं अकाउंट रजिस्टर्ड झालं होतं सर पोर्टलवर आपल्या एक दीड महिन्यापूर्वीच्या आसपास.
customer
12.0s
Yes, yes.
हो हो.
agent
12.4s
So, in steel, do you do any work in solar?
तर स्टीलमध्ये आपण सोलारमध्ये काय काम करता का?
customer
14.5s
Yes, we work in solar.
हो, सोलारमध्ये काम करतो आम्ही.
agent
15.8s
What do you do, sir? Do you make structures?
काय करता सर तुम्ही? स्ट्रक्चर बनवता?
customer
17.0s
Solar, yes, the large solar plants, we are the complete EPC contractor for them.
सोलार, हो ना, सोलारचे जे प्लॅन्ट्स असतात ना मोठे, त्याचं पूर्ण आम्ही EPC कॉन्ट्रॅक्टर आहोत.
agent
20.0s
Okay.
customer
20.5s
Meaning, yes, 10 megawatt, 15 megawatt, the big plants that are on land, we do the ground-mounted ones.
म्हणजे हा, 10 megawatt, 15 megawatt, जे मोठे प्लॅन्ट्स जे असतात लँडवरती, ते ग्राऊंड माउंटेड आम्ही करतो.
agent
24.0s
Understood. And in this, what steel material is required for us?
समजलं. आणि याच्यामध्ये स्टीलमध्ये कोणतं मटेरियल लागतं मग आपल्याला?
customer
26.5s
Umm, we mostly use GI steel and all.
हम्म, GI स्टीलचे वगैरे आम्ही युज करतो शक्यतो.
agent
29.0s
Okay, okay, okay, okay. Understood.
अच्छा, अच्छा, अच्छा, अच्छा. समजलं.
agent
30.5s
Do you have any requirement now, sir, in GI, GL? That is immediate?
आता काय रिक्वायरमेंट होती का सर आपल्याला GI, GL मध्ये? जे इमिजेट?
customer
32.5s
Yes, there is a requirement. Our workout for it is ongoing now.
हा, रिक्वायरमेंट आहे. त्याचं वर्कआउट करणं चालू आहे आमचं आता.
agent
34.5s
Okay, okay, okay.
customer
35.5s
In about 15 to 20 days it will be ready, sir, our things will be ready.
साधारण एक पंधरा ते वीस दिवसात तयार होईल सर, गोष्टी रेडी होतील आमच्या.
agent
37.8s
Understood.
समजलं.
agent
38.5s
What did you say your name was, sir?
तुमचं नाव काय म्हटलं सर?
customer
39.5s
Rishikesh Wadnere.
ऋषिकेश वडनेरे.
agent
40.5s
Rishikesh.
ऋषिकेश.
agent
41.0s
Rishikesh sir, I will WhatsApp you my official number. Right now, I have called you from the system's number. Okay?
ऋषिकेश सर, मी तुम्हाला माझा ऑफिशियल नंबर WhatsApp करतो. आता सध्या तुम्हाला सिस्टमच्या नंबरनी फोन केलाय. ठीक आहे?
agent
45.5s
So, when your BOQ is done, then you connect with me, sir.
तर तुमची जेव्हा ते BOQ होऊन जाईल ना, तेव्हा तुम्ही मला कनेक्ट करा सर.
customer
48.0s
Okay.
ओके.
agent
48.5s
We will place its order directly from the plant.
आपण त्याची ऑर्डर डायरेक्ट प्लँटमधनं करू.
agent
50.0s
What will be the approximate volume? Do you have any idea now?
किती वॉल्युम असणार आहे साधारणतः? काय आयडिया तुम्हाला आता?
customer
52.0s
Right now, that's what I'm looking at, our planning is going on for 10 megawatts. The ground-mounted structure that is required for 10 megawatts, I am working that out now.
आता तेच बघतोय, 10 megawatt च्या हिशोबाने आमचं प्लॅनिंग चाललंय आमचं. 10 megawatt चं ग्राऊंड माउंटेड स्ट्रक्चर जे काय लागतंय, ते वर्कआउट करतोय आता.
agent
56.5s
Alright, not an issue.
ठीक आहे ना, not an issue.
agent
57.5s
Once yours is done... today is the 2nd, I will call you again on the 15th. Okay?
तुमचं झालं की एक, मी तुम्हाला आज दोन तारीख आहे, एक पंधरा तारखेला परत फोन करतो. ओके?
customer
60.0s
Yes, that's fine. Okay, okay, okay.
हो, चालेल. ओके, ओके, ओके.
agent
61.5s
Okay. Thank you.
ठीक आहे. धन्यवाद.
customer
62.0s
Yes, yes.
हो, हो.