{
  "ucid": "21112178833893931",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:18:59",
  "end_time": "2026-09-02 14:21:16",
  "duration_sec": 137,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Call_back_later",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4203f401bf79d4885e24fdeba9270e56.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1290,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178833893931__DIA4203f401bf79d4885e24fdeba9270e56.mp3",
  "audio_bytes": 316656,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 105.552,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो)\n[2s] AGENT: Hello.   (हॅलो)\n[3s] AGENT: Hi, Soft Green Energy Private Limited?\n[4s] CUSTOMER: Yes, speaking. Tell me.   (Yes, बोलतोय. बोला.)\n[5s] AGENT: Sir, Namaskar. Sudip speaking from JSW One MSME, Dalsteel.   (सर नमस्कार, सुदीप बोलतोय JSW One MSME मधनं, Dalsteel.)\n[8s] CUSTOMER: Yes, yes, yes. Tell me, tell me.   (हा हा हा, बोला बोला.)\n[9s] AGENT: Your account was registered, sir, on our portal about a month or a month and a half ago.   (तुमचं अकाउंट रजिस्टर्ड झालं होतं सर पोर्टलवर आपल्या एक दीड महिन्यापूर्वीच्या आसपास.)\n[12s] CUSTOMER: Yes, yes.   (हो हो.)\n[12s] AGENT: So, in steel, do you do any work in solar?   (तर स्टीलमध्ये आपण सोलारमध्ये काय काम करता का?)\n[14s] CUSTOMER: Yes, we work in solar.   (हो, सोलारमध्ये काम करतो आम्ही.)\n[16s] AGENT: What do you do, sir? Do you make structures?   (काय करता सर तुम्ही? स्ट्रक्चर बनवता?)\n[17s] CUSTOMER: Solar, yes, the large solar plants, we are the complete EPC contractor for them.   (सोलार, हो ना, सोलारचे जे प्लॅन्ट्स असतात ना मोठे, त्याचं पूर्ण आम्ही EPC कॉन्ट्रॅक्टर आहोत.)\n[20s] AGENT: Okay.\n[20s] CUSTOMER: Meaning, yes, 10 megawatt, 15 megawatt, the big plants that are on land, we do the ground-mounted ones.   (म्हणजे हा, 10 megawatt, 15 megawatt, जे मोठे प्लॅन्ट्स जे असतात लँडवरती, ते ग्राऊंड माउंटेड आम्ही करतो.)\n[24s] AGENT: Understood. And in this, what steel material is required for us?   (समजलं. आणि याच्यामध्ये स्टीलमध्ये कोणतं मटेरियल लागतं मग आपल्याला?)\n[26s] CUSTOMER: Umm, we mostly use GI steel and all.   (हम्म, GI स्टीलचे वगैरे आम्ही युज करतो शक्यतो.)\n[29s] AGENT: Okay, okay, okay, okay. Understood.   (अच्छा, अच्छा, अच्छा, अच्छा. समजलं.)\n[30s] AGENT: Do you have any requirement now, sir, in GI, GL? That is immediate?   (आता काय रिक्वायरमेंट होती का सर आपल्याला GI, GL मध्ये? जे इमिजेट?)\n[32s] CUSTOMER: Yes, there is a requirement. Our workout for it is ongoing now.   (हा, रिक्वायरमेंट आहे. त्याचं वर्कआउट करणं चालू आहे आमचं आता.)\n[34s] AGENT: Okay, okay, okay.\n[36s] CUSTOMER: In about 15 to 20 days it will be ready, sir, our things will be ready.   (साधारण एक पंधरा ते वीस दिवसात तयार होईल सर, गोष्टी रेडी होतील आमच्या.)\n[38s] AGENT: Understood.   (समजलं.)\n[38s] AGENT: What did you say your name was, sir?   (तुमचं नाव काय म्हटलं सर?)\n[40s] CUSTOMER: Rishikesh Wadnere.   (ऋषिकेश वडनेरे.)\n[40s] AGENT: Rishikesh.   (ऋषिकेश.)\n[41s] AGENT: Rishikesh sir, I will WhatsApp you my official number. Right now, I have called you from the system's number. Okay?   (ऋषिकेश सर, मी तुम्हाला माझा ऑफिशियल नंबर WhatsApp करतो. आता सध्या तुम्हाला सिस्टमच्या नंबरनी फोन केलाय. ठीक आहे?)\n[46s] AGENT: So, when your BOQ is done, then you connect with me, sir.   (तर तुमची जेव्हा ते BOQ होऊन जाईल ना, तेव्हा तुम्ही मला कनेक्ट करा सर.)\n[48s] CUSTOMER: Okay.   (ओके.)\n[48s] AGENT: We will place its order directly from the plant.   (आपण त्याची ऑर्डर डायरेक्ट प्लँटमधनं करू.)\n[50s] AGENT: What will be the approximate volume? Do you have any idea now?   (किती वॉल्युम असणार आहे साधारणतः? काय आयडिया तुम्हाला आता?)\n[52s] CUSTOMER: Right now, that's what I'm looking at, our planning is going on for 10 megawatts. The ground-mounted structure that is required for 10 megawatts, I am working that out now.   (आता तेच बघतोय, 10 megawatt च्या हिशोबाने आमचं प्लॅनिंग चाललंय आमचं. 10 megawatt चं ग्राऊंड माउंटेड स्ट्रक्चर जे काय लागतंय, ते वर्कआउट करतोय आता.)\n[56s] AGENT: Alright, not an issue.   (ठीक आहे ना, not an issue.)\n[58s] AGENT: Once yours is done... today is the 2nd, I will call you again on the 15th. Okay?   (तुमचं झालं की एक, मी तुम्हाला आज दोन तारीख आहे, एक पंधरा तारखेला परत फोन करतो. ओके?)\n[60s] CUSTOMER: Yes, that's fine. Okay, okay, okay.   (हो, चालेल. ओके, ओके, ओके.)\n[62s] AGENT: Okay. Thank you.   (ठीक आहे. धन्यवाद.)\n[62s] CUSTOMER: Yes, yes.   (हो, हो.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 36,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "36 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "Your discovery was too brief. To make a compelling pitch, you must ask more questions about their regular business, such as monthly volume, brands used, and payment terms, and then use that information to explain our platform's benefits.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had previously registered. The customer, an EPC contractor for large solar plants, confirmed a future requirement for GI steel for a 10-megawatt project. As the customer's bill of quantities would be ready in 15-20 days, the agent scheduled a specific callback for the 15th of the month to follow up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Namaskar. Sudip speaking from JSW One MSME, Dalsteel. Your account was registered, sir, on our portal about a month or a month and a half ago.\", \"comment\": \"The agent provided a polite, non-pushy opening that referenced the customer's prior registration.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Hi, Soft Green Energy Private Limited? ... What did you say your name was, sir?\", \"comment\": \"Agent confirmed the company name and asked for the contact's name, but did not verify the procurement city or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"So, in steel, do you do any work in solar? ... What will be the approximate volume?\", \"comment\": \"The agent only asked about business type and the volume for the immediate project, missing the majority of discovery questions like monthly tonnage, brands, and payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"today is the 2nd, I will call you again on the 15th. Okay?\", \"comment\": \"The customer had a future requirement but no immediate specs, so the agent correctly scheduled a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will call you again on the 15th. Okay? / CUSTOMER: Yes, that's fine. Okay, okay, okay.\", \"comment\": \"The call ended with a specific callback date that was clearly agreed upon by the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your discovery was too brief. To make a compelling pitch, you must ask more questions about their regular business, such as monthly volume, brands used, and payment terms, and then use that information to explain our platform's benefits.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had previously registered. The customer, an EPC contractor for large solar plants, confirmed a future requirement for GI steel for a 10-megawatt project. As the customer's bill of quantities would be ready in 15-20 days, the agent scheduled a specific callback for the 15th of the month to follow up.\"}",
  "error": null,
  "latency_ms": 40211,
  "input_tokens": 3918,
  "output_tokens": 869,
  "created_at": "2026-09-25 11:51:06",
  "sentiment": "positive",
  "sentiment_score": 0.373,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.575,
  "agent_talk_sec": 35.4,
  "customer_talk_sec": 26.2,
  "dead_air_sec": 75.4,
  "longest_monologue_sec": 7.5,
  "agent_wpm": 293.2,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 15,
  "discovery_qs": 12,
  "words_agent": 173,
  "words_customer": 130,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178833893931",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.13,
      "end_s": 1.7,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178833893931",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 2.33,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178833893931",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.57,
      "end_s": 3.8,
      "text_en": "Hi, Soft Green Energy Private Limited?",
      "text_native": "Hi, Soft Green Energy Private Limited?"
    },
    {
      "ucid": "21112178833893931",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.96,
      "end_s": 4.8,
      "text_en": "Yes, speaking. Tell me.",
      "text_native": "Yes, बोलतोय. बोला."
    },
    {
      "ucid": "21112178833893931",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.98,
      "end_s": 8.0,
      "text_en": "Sir, Namaskar. Sudip speaking from JSW One MSME, Dalsteel.",
      "text_native": "सर नमस्कार, सुदीप बोलतोय JSW One MSME मधनं, Dalsteel."
    },
    {
      "ucid": "21112178833893931",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.8,
      "text_en": "Yes, yes, yes. Tell me, tell me.",
      "text_native": "हा हा हा, बोला बोला."
    },
    {
      "ucid": "21112178833893931",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 12.0,
      "text_en": "Your account was registered, sir, on our portal about a month or a month and a half ago.",
      "text_native": "तुमचं अकाउंट रजिस्टर्ड झालं होतं सर पोर्टलवर आपल्या एक दीड महिन्यापूर्वीच्या आसपास."
    },
    {
      "ucid": "21112178833893931",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 12.4,
      "text_en": "Yes, yes.",
      "text_native": "हो हो."
    },
    {
      "ucid": "21112178833893931",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.4,
      "end_s": 14.5,
      "text_en": "So, in steel, do you do any work in solar?",
      "text_native": "तर स्टीलमध्ये आपण सोलारमध्ये काय काम करता का?"
    },
    {
      "ucid": "21112178833893931",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 15.8,
      "text_en": "Yes, we work in solar.",
      "text_native": "हो, सोलारमध्ये काम करतो आम्ही."
    },
    {
      "ucid": "21112178833893931",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 17.0,
      "text_en": "What do you do, sir? Do you make structures?",
      "text_native": "काय करता सर तुम्ही? स्ट्रक्चर बनवता?"
    },
    {
      "ucid": "21112178833893931",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 20.0,
      "text_en": "Solar, yes, the large solar plants, we are the complete EPC contractor for them.",
      "text_native": "सोलार, हो ना, सोलारचे जे प्लॅन्ट्स असतात ना मोठे, त्याचं पूर्ण आम्ही EPC कॉन्ट्रॅक्टर आहोत."
    },
    {
      "ucid": "21112178833893931",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 20.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178833893931",
      "idx": 13,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 24.0,
      "text_en": "Meaning, yes, 10 megawatt, 15 megawatt, the big plants that are on land, we do the ground-mounted ones.",
      "text_native": "म्हणजे हा, 10 megawatt, 15 megawatt, जे मोठे प्लॅन्ट्स जे असतात लँडवरती, ते ग्राऊंड माउंटेड आम्ही करतो."
    },
    {
      "ucid": "21112178833893931",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.0,
      "end_s": 26.5,
      "text_en": "Understood. And in this, what steel material is required for us?",
      "text_native": "समजलं. आणि याच्यामध्ये स्टीलमध्ये कोणतं मटेरियल लागतं मग आपल्याला?"
    },
    {
      "ucid": "21112178833893931",
      "idx": 15,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 29.0,
      "text_en": "Umm, we mostly use GI steel and all.",
      "text_native": "हम्म, GI स्टीलचे वगैरे आम्ही युज करतो शक्यतो."
    },
    {
      "ucid": "21112178833893931",
      "idx": 16,
      "speaker": "agent",
      "start_s": 29.0,
      "end_s": 30.5,
      "text_en": "Okay, okay, okay, okay. Understood.",
      "text_native": "अच्छा, अच्छा, अच्छा, अच्छा. समजलं."
    },
    {
      "ucid": "21112178833893931",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 32.5,
      "text_en": "Do you have any requirement now, sir, in GI, GL? That is immediate?",
      "text_native": "आता काय रिक्वायरमेंट होती का सर आपल्याला GI, GL मध्ये? जे इमिजेट?"
    },
    {
      "ucid": "21112178833893931",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 34.5,
      "text_en": "Yes, there is a requirement. Our workout for it is ongoing now.",
      "text_native": "हा, रिक्वायरमेंट आहे. त्याचं वर्कआउट करणं चालू आहे आमचं आता."
    },
    {
      "ucid": "21112178833893931",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 35.5,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "21112178833893931",
      "idx": 20,
      "speaker": "customer",
      "start_s": 35.5,
      "end_s": 37.8,
      "text_en": "In about 15 to 20 days it will be ready, sir, our things will be ready.",
      "text_native": "साधारण एक पंधरा ते वीस दिवसात तयार होईल सर, गोष्टी रेडी होतील आमच्या."
    },
    {
      "ucid": "21112178833893931",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 38.5,
      "text_en": "Understood.",
      "text_native": "समजलं."
    },
    {
      "ucid": "21112178833893931",
      "idx": 22,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 39.5,
      "text_en": "What did you say your name was, sir?",
      "text_native": "तुमचं नाव काय म्हटलं सर?"
    },
    {
      "ucid": "21112178833893931",
      "idx": 23,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 40.5,
      "text_en": "Rishikesh Wadnere.",
      "text_native": "ऋषिकेश वडनेरे."
    },
    {
      "ucid": "21112178833893931",
      "idx": 24,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 41.0,
      "text_en": "Rishikesh.",
      "text_native": "ऋषिकेश."
    },
    {
      "ucid": "21112178833893931",
      "idx": 25,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 45.5,
      "text_en": "Rishikesh sir, I will WhatsApp you my official number. Right now, I have called you from the system's number. Okay?",
      "text_native": "ऋषिकेश सर, मी तुम्हाला माझा ऑफिशियल नंबर WhatsApp करतो. आता सध्या तुम्हाला सिस्टमच्या नंबरनी फोन केलाय. ठीक आहे?"
    },
    {
      "ucid": "21112178833893931",
      "idx": 26,
      "speaker": "agent",
      "start_s": 45.5,
      "end_s": 48.0,
      "text_en": "So, when your BOQ is done, then you connect with me, sir.",
      "text_native": "तर तुमची जेव्हा ते BOQ होऊन जाईल ना, तेव्हा तुम्ही मला कनेक्ट करा सर."
    },
    {
      "ucid": "21112178833893931",
      "idx": 27,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 48.5,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178833893931",
      "idx": 28,
      "speaker": "agent",
      "start_s": 48.5,
      "end_s": 50.0,
      "text_en": "We will place its order directly from the plant.",
      "text_native": "आपण त्याची ऑर्डर डायरेक्ट प्लँटमधनं करू."
    },
    {
      "ucid": "21112178833893931",
      "idx": 29,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 52.0,
      "text_en": "What will be the approximate volume? Do you have any idea now?",
      "text_native": "किती वॉल्युम असणार आहे साधारणतः? काय आयडिया तुम्हाला आता?"
    },
    {
      "ucid": "21112178833893931",
      "idx": 30,
      "speaker": "customer",
      "start_s": 52.0,
      "end_s": 56.5,
      "text_en": "Right now, that's what I'm looking at, our planning is going on for 10 megawatts. The ground-mounted structure that is required for 10 megawatts, I am working that out now.",
      "text_native": "आता तेच बघतोय, 10 megawatt च्या हिशोबाने आमचं प्लॅनिंग चाललंय आमचं. 10 megawatt चं ग्राऊंड माउंटेड स्ट्रक्चर जे काय लागतंय, ते वर्कआउट करतोय आता."
    },
    {
      "ucid": "21112178833893931",
      "idx": 31,
      "speaker": "agent",
      "start_s": 56.5,
      "end_s": 57.5,
      "text_en": "Alright, not an issue.",
      "text_native": "ठीक आहे ना, not an issue."
    },
    {
      "ucid": "21112178833893931",
      "idx": 32,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 60.0,
      "text_en": "Once yours is done... today is the 2nd, I will call you again on the 15th. Okay?",
      "text_native": "तुमचं झालं की एक, मी तुम्हाला आज दोन तारीख आहे, एक पंधरा तारखेला परत फोन करतो. ओके?"
    },
    {
      "ucid": "21112178833893931",
      "idx": 33,
      "speaker": "customer",
      "start_s": 60.0,
      "end_s": 61.5,
      "text_en": "Yes, that's fine. Okay, okay, okay.",
      "text_native": "हो, चालेल. ओके, ओके, ओके."
    },
    {
      "ucid": "21112178833893931",
      "idx": 34,
      "speaker": "agent",
      "start_s": 61.5,
      "end_s": 62.0,
      "text_en": "Okay. Thank you.",
      "text_native": "ठीक आहे. धन्यवाद."
    },
    {
      "ucid": "21112178833893931",
      "idx": 35,
      "speaker": "customer",
      "start_s": 62.0,
      "end_s": 63.5,
      "text_en": "Yes, yes.",
      "text_native": "हो, हो."
    }
  ],
  "steps": [
    {
      "ucid": "21112178833893931",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, Namaskar. Sudip speaking from JSW One MSME, Dalsteel. Your account was registered, sir, on our portal about a month or a month and a half ago.",
      "comment": "The agent provided a polite, non-pushy opening that referenced the customer's prior registration."
    },
    {
      "ucid": "21112178833893931",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Hi, Soft Green Energy Private Limited? ... What did you say your name was, sir?",
      "comment": "Agent confirmed the company name and asked for the contact's name, but did not verify the procurement city or best contact details."
    },
    {
      "ucid": "21112178833893931",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "So, in steel, do you do any work in solar? ... What will be the approximate volume?",
      "comment": "The agent only asked about business type and the volume for the immediate project, missing the majority of discovery questions like monthly tonnage, brands, and payment terms."
    },
    {
      "ucid": "21112178833893931",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178833893931",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "today is the 2nd, I will call you again on the 15th. Okay?",
      "comment": "The customer had a future requirement but no immediate specs, so the agent correctly scheduled a specific callback date."
    },
    {
      "ucid": "21112178833893931",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will call you again on the 15th. Okay? / CUSTOMER: Yes, that's fine. Okay, okay, okay.",
      "comment": "The call ended with a specific callback date that was clearly agreed upon by the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}