{
  "ucid": "21112178833891171",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:18:31",
  "end_time": "2026-09-02 14:20:04",
  "duration_sec": 93,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Call_back_later",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4f2a4c58a72b8f1ce11e4453cbdc0597.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1291,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178833891171__DIA4f2a4c58a72b8f1ce11e4453cbdc0597.mp3",
  "audio_bytes": 223128,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 74.376,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Brother, Doctor sir. Yes.   (भाई साहब, डॉक्टर साहब। हां।)\n[2s] CUSTOMER: Hello   (హలో)\n[3s] AGENT: Hello   (హలో)\n[4s] CUSTOMER: Hello   (హలో)\n[4s] AGENT: Hello   (హలో)\n[6s] CUSTOMER: Hello   (హలో)\n[6s] AGENT: Hello   (హలో)\n[7s] CUSTOMER: Hello   (హలో)\n[7s] AGENT: Hello   (హలో)\n[9s] CUSTOMER: Yes?   (జీ?)\n[9s] AGENT: Hello   (హలో)\n[10s] CUSTOMER: Sir, tell me. This is Venkateswara Agencies.   (సర్ చెప్పండి. మీ వెంకటేశ్వర ఏజెన్సీస్.)\n[12s] AGENT: Yeah.   (యా)\n[13s] CUSTOMER: Okay.   (ఓకే.)\n[14s] AGENT: Ah, this is Varun speaking, sir, from JSW.   (ఆ వరుణ్ అని మాట్లాడుతున్నాను సర్, JSW నుంచి.)\n[16s] CUSTOMER: From where?   (ఎక్కడి నుంచి అండి?)\n[17s] AGENT: From JSW.   (JSW నుంచి.)\n[18s] CUSTOMER: Ah, tell me.   (ఆ చెప్పండి.)\n[19s] AGENT: Is there any steel requirement this month, sir?   (ఈ మంత్ ఏమైనా స్టీల్ రిక్వైర్మెంట్ ఏమైనా ఉందా సర్?)\n[22s] CUSTOMER: Hmm.   (హ్మ్.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. noisy: Significant background noise and crosstalk on both sides, making some parts of the conversation difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must follow the script structure for a new registration; start with a warm welcome and profile verification before jumping into sales questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself to a representative from Venkateswara Agencies and immediately asked about a steel requirement. The customer gave a non-committal response, and the transcript ends without any discovery, platform education, or agreed next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any steel requirement this month, sir?\", \"comment\": \"The agent opened with a direct sales question, which is not a warm welcome and creates immediate pressure.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No profile verification questions were asked; the agent did not attempt to confirm name, city, or procurement role.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business, volume, or current procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits (pricing, TCs, availability) were not mentioned.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any steel requirement this month, sir?\", \"comment\": \"Although a requirement was asked about, the agent did not follow up on the customer's non-committal response to either capture specs or set a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the script structure for a new registration; start with a warm welcome and profile verification before jumping into sales questions.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself to a representative from Venkateswara Agencies and immediately asked about a steel requirement. The customer gave a non-committal response, and the transcript ends without any discovery, platform education, or agreed next steps.\"}",
  "error": null,
  "latency_ms": 32514,
  "input_tokens": 3002,
  "output_tokens": 696,
  "created_at": "2026-09-25 11:51:00",
  "sentiment": "neutral",
  "sentiment_score": 0.107,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.543,
  "agent_talk_sec": 7.5,
  "customer_talk_sec": 6.3,
  "dead_air_sec": 79.2,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 192.0,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 10,
  "discovery_qs": 1,
  "words_agent": 24,
  "words_customer": 19,
  "monologue_heavy": 0,
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      "ucid": "21112178833891171",
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      "speaker": "unknown",
      "start_s": 0.0,
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      "text_en": "Brother, Doctor sir. Yes.",
      "text_native": "भाई साहब, डॉक्टर साहब। हां।"
    },
    {
      "ucid": "21112178833891171",
      "idx": 1,
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      "start_s": 2.3,
      "end_s": 2.76,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178833891171",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 3.5,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178833891171",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.2,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178833891171",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 4.9,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178833891171",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.0,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178833891171",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 6.5,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178833891171",
      "idx": 7,
      "speaker": "customer",
      "start_s": 6.6,
      "end_s": 7.0,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178833891171",
      "idx": 8,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 7.5,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178833891171",
      "idx": 9,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 9.2,
      "text_en": "Yes?",
      "text_native": "జీ?"
    },
    {
      "ucid": "21112178833891171",
      "idx": 10,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 9.7,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178833891171",
      "idx": 11,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 12.3,
      "text_en": "Sir, tell me. This is Venkateswara Agencies.",
      "text_native": "సర్ చెప్పండి. మీ వెంకటేశ్వర ఏజెన్సీస్."
    },
    {
      "ucid": "21112178833891171",
      "idx": 12,
      "speaker": "agent",
      "start_s": 12.3,
      "end_s": 12.6,
      "text_en": "Yeah.",
      "text_native": "యా"
    },
    {
      "ucid": "21112178833891171",
      "idx": 13,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 13.5,
      "text_en": "Okay.",
      "text_native": "ఓకే."
    },
    {
      "ucid": "21112178833891171",
      "idx": 14,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 15.4,
      "text_en": "Ah, this is Varun speaking, sir, from JSW.",
      "text_native": "ఆ వరుణ్ అని మాట్లాడుతున్నాను సర్, JSW నుంచి."
    },
    {
      "ucid": "21112178833891171",
      "idx": 15,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.5,
      "text_en": "From where?",
      "text_native": "ఎక్కడి నుంచి అండి?"
    },
    {
      "ucid": "21112178833891171",
      "idx": 16,
      "speaker": "agent",
      "start_s": 16.9,
      "end_s": 18.0,
      "text_en": "From JSW.",
      "text_native": "JSW నుంచి."
    },
    {
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      "idx": 17,
      "speaker": "customer",
      "start_s": 18.4,
      "end_s": 19.0,
      "text_en": "Ah, tell me.",
      "text_native": "ఆ చెప్పండి."
    },
    {
      "ucid": "21112178833891171",
      "idx": 18,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 21.2,
      "text_en": "Is there any steel requirement this month, sir?",
      "text_native": "ఈ మంత్ ఏమైనా స్టీల్ రిక్వైర్మెంట్ ఏమైనా ఉందా సర్?"
    },
    {
      "ucid": "21112178833891171",
      "idx": 19,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 21.9,
      "text_en": "Hmm.",
      "text_native": "హ్మ్."
    }
  ],
  "steps": [
    {
      "ucid": "21112178833891171",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any steel requirement this month, sir?",
      "comment": "The agent opened with a direct sales question, which is not a warm welcome and creates immediate pressure."
    },
    {
      "ucid": "21112178833891171",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No profile verification questions were asked; the agent did not attempt to confirm name, city, or procurement role."
    },
    {
      "ucid": "21112178833891171",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business, volume, or current procurement habits."
    },
    {
      "ucid": "21112178833891171",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits (pricing, TCs, availability) were not mentioned."
    },
    {
      "ucid": "21112178833891171",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any steel requirement this month, sir?",
      "comment": "Although a requirement was asked about, the agent did not follow up on the customer's non-committal response to either capture specs or set a specific callback date."
    },
    {
      "ucid": "21112178833891171",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a quote, a specific callback date, or a platform walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}