Call 21112178833877522 2026-09-02 · Ronak Mehta · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Asked about business type and material type, but the customer ended the call before any further discovery could be completed.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, but when the customer said no, a specific callback date was not scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with the customer stating they were in a meeting; no defined next step was agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
That conversation has already happened, about 15-20 days ago with someone.
did well
Warm welcome opener
Yes, this is Ronak Mehta speaking from JSW One. You have registered a new account with us.
Summary
The agent contacted a newly registered customer who identified as a builder. The customer stated they had already spoken to JSW recently and would reach out if needed. The agent attempted to re-engage but the customer ended the call, stating they were in a meeting. The call concluded without any discovery or a defined next step.
Coaching
When a customer ends a call by saying they are busy or in a meeting, always try to lock in a specific time for a callback, e.g., 'When would be a better time to call you back today?'.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, this is Ronak Mehta speaking from JSW One. You have registered a new account with us. The agent introduced himself, the company, and the reason for the call correctly. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only confirmed the customer's name; did not ask for city, procurement role, or contact details before the customer deflected. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
Asked about business type and material type, but the customer ended the call before any further discovery could be completed. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was too short and did not progress to the platform education stage. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Were you planning for some material? The agent asked about a current requirement, but when the customer said no, a specific callback date was not scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with the customer stating they were in a meeting; no defined next step was agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | That conversation has already happened, about 15-20 days ago with someone. |
Okay, no, I'll just ping you and keep. Okay? I am your account manager. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.599 | 20.5s | 13.7s | 42.8s | 5.3s | 289.8 | 0 | 9 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.1s
Hello.
agent
0.8s
Yes.
हां जी।
agent
1.3s
Yes, am I speaking with I would request?
जी, I would request से बात हो रही है मेरी?
customer
3.0s
Speaking, tell me.
बोल रहा हूं, बताइए।
agent
4.1s
Yes, this is Ronak Mehta speaking from JSW One. You have registered a new account with us. Were you planning for some material?
जी, रोनक मेहता बात कर रहा हूं JSW One से। आपने new account register किया है हमारे साथ। कुछ plan कर रहे थे material?
customer
8.8s
That conversation has already happened, about 15-20 days ago with someone.
वो बात हो चुकी है मेरी अभी पंद्रह-बीस दिन पहले भी किसी से।
agent
11.5s
Understood.
समझ गया।
customer
12.0s
If there's anything, I will let you know. Yes.
कुछ होगा, I will let you know. हां जी।
agent
14.2s
Okay, no, I'll just ping you and keep. Okay? I am your account manager. So if there's anything, you can directly update me with the dimensions.
Okay, नहीं मैं आपको ना ping करके रखता हूं। ठीक है? I am your account manager. तो कुछ रहता है तो आप मुझे directly update कर सकते हैं dimensions.
customer
19.5s
Yes.
हां जी।
agent
20.0s
And what material are you going to deal in? I mean what, what, which material do you usually purchase?
And क्या material में deal करने वाले हैं? मतलब क्या क्या, कौनसा material आप purchase करते हैं usually?
customer
24.0s
We are builders, builders, we keep making something.
Builder है, builder है, बनाते रहते हैं कुछ।
agent
26.0s
What do you do?
क्या करते हैं?
customer
27.0s
We are builders, we make plots and keep selling them, keep doing it.
Builders हैं, plot बना बना के बेचते रहते हैं, करते रहते हैं।
agent
29.8s
Okay. So in this, which kind of material do you have to procure?
Okay. तो इसमें which kind of material आपको procure करना होता है?
customer
32.5s
I am, I am, I am in a meeting actually.
agent
34.5s
Okay sir, okay fine.
customer
35.8s
Yeah, sure.