{
  "ucid": "21112178833877522",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:16:15",
  "end_time": "2026-09-02 14:17:32",
  "duration_sec": 77,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8ac43037be817088c244a5b523b1e333.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1293,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178833877522__DIA8ac43037be817088c244a5b523b1e333.mp3",
  "audio_bytes": 170856,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 56.952,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Yes.   (हां जी।)\n[1s] AGENT: Yes, am I speaking with I would request?   (जी, I would request से बात हो रही है मेरी?)\n[3s] CUSTOMER: Speaking, tell me.   (बोल रहा हूं, बताइए।)\n[4s] AGENT: Yes, this is Ronak Mehta speaking from JSW One. You have registered a new account with us. Were you planning for some material?   (जी, रोनक मेहता बात कर रहा हूं JSW One से। आपने new account register किया है हमारे साथ। कुछ plan कर रहे थे material?)\n[9s] CUSTOMER: That conversation has already happened, about 15-20 days ago with someone.   (वो बात हो चुकी है मेरी अभी पंद्रह-बीस दिन पहले भी किसी से।)\n[12s] AGENT: Understood.   (समझ गया।)\n[12s] CUSTOMER: If there's anything, I will let you know. Yes.   (कुछ होगा, I will let you know. हां जी।)\n[14s] AGENT: Okay, no, I'll just ping you and keep. Okay? I am your account manager. So if there's anything, you can directly update me with the dimensions.   (Okay, नहीं मैं आपको ना ping करके रखता हूं। ठीक है? I am your account manager. तो कुछ रहता है तो आप मुझे directly update कर सकते हैं dimensions.)\n[20s] CUSTOMER: Yes.   (हां जी।)\n[20s] AGENT: And what material are you going to deal in? I mean what, what, which material do you usually purchase?   (And क्या material में deal करने वाले हैं? मतलब क्या क्या, कौनसा material आप purchase करते हैं usually?)\n[24s] CUSTOMER: We are builders, builders, we keep making something.   (Builder है, builder है, बनाते रहते हैं कुछ।)\n[26s] AGENT: What do you do?   (क्या करते हैं?)\n[27s] CUSTOMER: We are builders, we make plots and keep selling them, keep doing it.   (Builders हैं, plot बना बना के बेचते रहते हैं, करते रहते हैं।)\n[30s] AGENT: Okay. So in this, which kind of material do you have to procure?   (Okay. तो इसमें which kind of material आपको procure करना होता है?)\n[32s] CUSTOMER: I am, I am, I am in a meeting actually.\n[34s] AGENT: Okay sir, okay fine.\n[36s] CUSTOMER: Yeah, sure.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer ends a call by saying they are busy or in a meeting, always try to lock in a specific time for a callback, e.g., 'When would be a better time to call you back today?'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered customer who identified as a builder. The customer stated they had already spoken to JSW recently and would reach out if needed. The agent attempted to re-engage but the customer ended the call, stating they were in a meeting. The call concluded without any discovery or a defined next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, this is Ronak Mehta speaking from JSW One. You have registered a new account with us.\", \"comment\": \"The agent introduced himself, the company, and the reason for the call correctly.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only confirmed the customer's name; did not ask for city, procurement role, or contact details before the customer deflected.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Asked about business type and material type, but the customer ended the call before any further discovery could be completed.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was too short and did not progress to the platform education stage.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Were you planning for some material?\", \"comment\": \"The agent asked about a current requirement, but when the customer said no, a specific callback date was not scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with the customer stating they were in a meeting; no defined next step was agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer ends a call by saying they are busy or in a meeting, always try to lock in a specific time for a callback, e.g., 'When would be a better time to call you back today?'.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"That conversation has already happened, about 15-20 days ago with someone.\", \"response\": \"Okay, no, I'll just ping you and keep. Okay? I am your account manager.\"}], \"call_summary\": \"The agent contacted a newly registered customer who identified as a builder. The customer stated they had already spoken to JSW recently and would reach out if needed. The agent attempted to re-engage but the customer ended the call, stating they were in a meeting. The call concluded without any discovery or a defined next step.\"}",
  "error": null,
  "latency_ms": 41001,
  "input_tokens": 3191,
  "output_tokens": 819,
  "created_at": "2026-09-25 11:51:10",
  "sentiment": "neutral",
  "sentiment_score": 0.1,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.599,
  "agent_talk_sec": 20.5,
  "customer_talk_sec": 13.7,
  "dead_air_sec": 42.8,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 289.8,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 9,
  "discovery_qs": 7,
  "words_agent": 99,
  "words_customer": 59,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178833877522",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.11,
      "end_s": 0.6,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178833877522",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.81,
      "end_s": 1.17,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178833877522",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 2.8,
      "text_en": "Yes, am I speaking with I would request?",
      "text_native": "जी, I would request से बात हो रही है मेरी?"
    },
    {
      "ucid": "21112178833877522",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.98,
      "text_en": "Speaking, tell me.",
      "text_native": "बोल रहा हूं, बताइए।"
    },
    {
      "ucid": "21112178833877522",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.08,
      "end_s": 8.6,
      "text_en": "Yes, this is Ronak Mehta speaking from JSW One. You have registered a new account with us. Were you planning for some material?",
      "text_native": "जी, रोनक मेहता बात कर रहा हूं JSW One से। आपने new account register किया है हमारे साथ। कुछ plan कर रहे थे material?"
    },
    {
      "ucid": "21112178833877522",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.82,
      "end_s": 11.5,
      "text_en": "That conversation has already happened, about 15-20 days ago with someone.",
      "text_native": "वो बात हो चुकी है मेरी अभी पंद्रह-बीस दिन पहले भी किसी से।"
    },
    {
      "ucid": "21112178833877522",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 12.0,
      "text_en": "Understood.",
      "text_native": "समझ गया।"
    },
    {
      "ucid": "21112178833877522",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 14.0,
      "text_en": "If there's anything, I will let you know. Yes.",
      "text_native": "कुछ होगा, I will let you know. हां जी।"
    },
    {
      "ucid": "21112178833877522",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 19.5,
      "text_en": "Okay, no, I'll just ping you and keep. Okay? I am your account manager. So if there's anything, you can directly update me with the dimensions.",
      "text_native": "Okay, नहीं मैं आपको ना ping करके रखता हूं। ठीक है? I am your account manager. तो कुछ रहता है तो आप मुझे directly update कर सकते हैं dimensions."
    },
    {
      "ucid": "21112178833877522",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 20.0,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178833877522",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 23.8,
      "text_en": "And what material are you going to deal in? I mean what, what, which material do you usually purchase?",
      "text_native": "And क्या material में deal करने वाले हैं? मतलब क्या क्या, कौनसा material आप purchase करते हैं usually?"
    },
    {
      "ucid": "21112178833877522",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 25.8,
      "text_en": "We are builders, builders, we keep making something.",
      "text_native": "Builder है, builder है, बनाते रहते हैं कुछ।"
    },
    {
      "ucid": "21112178833877522",
      "idx": 12,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 26.8,
      "text_en": "What do you do?",
      "text_native": "क्या करते हैं?"
    },
    {
      "ucid": "21112178833877522",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 29.5,
      "text_en": "We are builders, we make plots and keep selling them, keep doing it.",
      "text_native": "Builders हैं, plot बना बना के बेचते रहते हैं, करते रहते हैं।"
    },
    {
      "ucid": "21112178833877522",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 32.5,
      "text_en": "Okay. So in this, which kind of material do you have to procure?",
      "text_native": "Okay. तो इसमें which kind of material आपको procure करना होता है?"
    },
    {
      "ucid": "21112178833877522",
      "idx": 15,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 34.5,
      "text_en": "I am, I am, I am in a meeting actually.",
      "text_native": "I am, I am, I am in a meeting actually."
    },
    {
      "ucid": "21112178833877522",
      "idx": 16,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 35.5,
      "text_en": "Okay sir, okay fine.",
      "text_native": "Okay sir, okay fine."
    },
    {
      "ucid": "21112178833877522",
      "idx": 17,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 36.5,
      "text_en": "Yeah, sure.",
      "text_native": "Yeah, sure."
    }
  ],
  "steps": [
    {
      "ucid": "21112178833877522",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, this is Ronak Mehta speaking from JSW One. You have registered a new account with us.",
      "comment": "The agent introduced himself, the company, and the reason for the call correctly."
    },
    {
      "ucid": "21112178833877522",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only confirmed the customer's name; did not ask for city, procurement role, or contact details before the customer deflected."
    },
    {
      "ucid": "21112178833877522",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Asked about business type and material type, but the customer ended the call before any further discovery could be completed."
    },
    {
      "ucid": "21112178833877522",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was too short and did not progress to the platform education stage."
    },
    {
      "ucid": "21112178833877522",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Were you planning for some material?",
      "comment": "The agent asked about a current requirement, but when the customer said no, a specific callback date was not scheduled."
    },
    {
      "ucid": "21112178833877522",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with the customer stating they were in a meeting; no defined next step was agreed upon."
    }
  ],
  "objections": [
    {
      "ucid": "21112178833877522",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "That conversation has already happened, about 15-20 days ago with someone.",
      "response": "Okay, no, I'll just ping you and keep. Okay? I am your account manager."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}