Call 21112178833842131 2026-09-02 · sudeeps · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted as the customer pre-emptively stated they had no current finalized requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the customer mentioned a future need, the agent did not schedule a specific callback date to follow up.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent offering to send his number, not with a scheduled quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
I had to order material but till now none of my work orders have been finalized, that's why I haven't contacted you yet, sir.
did well
Warm welcome opener
Sir, this is Sudeep speaking from JSW One MSME. Yes. Your company was registered on our portal for this Mumbai location...
Summary
The agent contacted a newly registered customer, Aryan Interior. The customer pre-emptively stated they have a future requirement but no finalized work order yet, and would call back in a week or two. The agent accepted this without attempting any discovery or scheduling a firm follow-up, ending the call by offering to send his contact number.
Coaching
When a customer postpones due to timing, acknowledge it but still try to ask discovery questions to be prepared for their future need instead of ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, this is Sudeep speaking from JSW One MSME. Yes. Your company was registered on our portal for this Mumbai location... The agent provided a standard, professional opening stating his name, company, and reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name; no other verification questions were asked before the customer took control of the call. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted as the customer pre-emptively stated they had no current finalized requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get a chance to explain the platform's value propositions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the customer mentioned a future need, the agent did not schedule a specific callback date to follow up. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the agent offering to send his number, not with a scheduled quote, callback, or walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | I had to order material but till now none of my work orders have been finalized, that's why I haven't contacted you yet, sir. |
Not an issue, not an issue. मैं आपको नंबर WhatsApp करके रखता हूं मेरा। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.541 | 13.1s | 11.1s | 39.8s | 6.2s | 279.4 | 0 | 5 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello, Aryan Interior?
हेलो, आर्यन इंटीरियर?
agent
2.9s
Hello?
agent
3.4s
Am I speaking with Aryan Interior?
customer
5.0s
Yes, tell me.
हां बोलिए।
agent
5.6s
Sir, this is Sudeep speaking from JSW One MSME. Yes. Your company was registered on our portal for this Mumbai location and you had also previously, roughly ten...
सर जी सुदीप बोल रहा हूं JSW One MSME से। हां। ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे for this Mumbai location and आपने previously भी एक मोटा मोटा दस...
customer
11.8s
No sir, not this, I had to order material but till now none of my work orders have been finalized, that's why I haven't contacted you yet, sir. As soon as it happens this week or next week, I will call you back, sir.
नहीं सर ये नहीं, मुझे मटेरियल ऑर्डर करना था लेकिन अभी तक मेरा कुछ भी वर्क ऑर्डर फाइनल नहीं हुआ है, इसके लिए मैं अभी इससे कॉन्टैक्ट नहीं किया हूं सर। जैसे ही ये वीक में या नेक्स्ट वीक में होगा, मैं आपको कॉल बैक करूंगा सर।
agent
20.0s
Not an issue, not an issue. I'll WhatsApp you my number. For now, I have called you from the system's number. Okay?
Not an issue, not an issue. मैं आपको नंबर WhatsApp करके रखता हूं मेरा। फिलहाल आपको सिस्टम के नंबर पे फोन लगाया है मैंने। Okay?
customer
24.0s
Okay sir.
agent
24.7s
Alright sir. Thank you.
ठीक है सर। Thank you.