{
  "ucid": "21112178833842131",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:10:21",
  "end_time": "2026-09-02 14:11:25",
  "duration_sec": 64,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6d62a06b1f4bd6a8974a6c0c41ada3b2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1295,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178833842131__DIA6d62a06b1f4bd6a8974a6c0c41ada3b2.mp3",
  "audio_bytes": 144072,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 48.024,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello, Aryan Interior?   (हेलो, आर्यन इंटीरियर?)\n[3s] AGENT: Hello?\n[3s] AGENT: Am I speaking with Aryan Interior?\n[5s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[6s] AGENT: Sir, this is Sudeep speaking from JSW One MSME. Yes. Your company was registered on our portal for this Mumbai location and you had also previously, roughly ten...   (सर जी सुदीप बोल रहा हूं JSW One MSME से। हां। ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे for this Mumbai location and आपने previously भी एक मोटा मोटा दस...)\n[12s] CUSTOMER: No sir, not this, I had to order material but till now none of my work orders have been finalized, that's why I haven't contacted you yet, sir. As soon as it happens this week or next week, I will call you back, sir.   (नहीं सर ये नहीं, मुझे मटेरियल ऑर्डर करना था लेकिन अभी तक मेरा कुछ भी वर्क ऑर्डर फाइनल नहीं हुआ है, इसके लिए मैं अभी इससे कॉन्टैक्ट नहीं किया हूं सर। जैसे ही ये वीक में या नेक्स्ट वीक में होगा, मैं आपको कॉल बैक करूंगा सर।)\n[20s] AGENT: Not an issue, not an issue. I'll WhatsApp you my number. For now, I have called you from the system's number. Okay?   (Not an issue, not an issue. मैं आपको नंबर WhatsApp करके रखता हूं मेरा। फिलहाल आपको सिस्टम के नंबर पे फोन लगाया है मैंने। Okay?)\n[24s] CUSTOMER: Okay sir.\n[25s] AGENT: Alright sir. Thank you.   (ठीक है सर। Thank you.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer postpones due to timing, acknowledge it but still try to ask discovery questions to be prepared for their future need instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered customer, Aryan Interior. The customer pre-emptively stated they have a future requirement but no finalized work order yet, and would call back in a week or two. The agent accepted this without attempting any discovery or scheduling a firm follow-up, ending the call by offering to send his contact number.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, this is Sudeep speaking from JSW One MSME. Yes. Your company was registered on our portal for this Mumbai location...\", \"comment\": \"The agent provided a standard, professional opening stating his name, company, and reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the company name; no other verification questions were asked before the customer took control of the call.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted as the customer pre-emptively stated they had no current finalized requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get a chance to explain the platform's value propositions.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the customer mentioned a future need, the agent did not schedule a specific callback date to follow up.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with the agent offering to send his number, not with a scheduled quote, callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer postpones due to timing, acknowledge it but still try to ask discovery questions to be prepared for their future need instead of ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"I had to order material but till now none of my work orders have been finalized, that's why I haven't contacted you yet, sir.\", \"response\": \"Not an issue, not an issue. मैं आपको नंबर WhatsApp करके रखता हूं मेरा।\"}], \"call_summary\": \"The agent contacted a newly registered customer, Aryan Interior. The customer pre-emptively stated they have a future requirement but no finalized work order yet, and would call back in a week or two. The agent accepted this without attempting any discovery or scheduling a firm follow-up, ending the call by offering to send his contact number.\"}",
  "error": null,
  "latency_ms": 40766,
  "input_tokens": 2983,
  "output_tokens": 818,
  "created_at": "2026-09-25 11:51:17",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.541,
  "agent_talk_sec": 13.1,
  "customer_talk_sec": 11.1,
  "dead_air_sec": 39.8,
  "longest_monologue_sec": 6.2,
  "agent_wpm": 279.4,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 61,
  "words_customer": 52,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178833842131",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.84,
      "end_s": 2.5,
      "text_en": "Hello, Aryan Interior?",
      "text_native": "हेलो, आर्यन इंटीरियर?"
    },
    {
      "ucid": "21112178833842131",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 3.39,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178833842131",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.42,
      "end_s": 4.84,
      "text_en": "Am I speaking with Aryan Interior?",
      "text_native": "Am I speaking with Aryan Interior?"
    },
    {
      "ucid": "21112178833842131",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.0,
      "end_s": 5.5,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178833842131",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.64,
      "end_s": 11.8,
      "text_en": "Sir, this is Sudeep speaking from JSW One MSME. Yes. Your company was registered on our portal for this Mumbai location and you had also previously, roughly ten...",
      "text_native": "सर जी सुदीप बोल रहा हूं JSW One MSME से। हां। ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे for this Mumbai location and आपने previously भी एक मोटा मोटा दस..."
    },
    {
      "ucid": "21112178833842131",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 20.04,
      "text_en": "No sir, not this, I had to order material but till now none of my work orders have been finalized, that's why I haven't contacted you yet, sir. As soon as it happens this week or next week, I will call you back, sir.",
      "text_native": "नहीं सर ये नहीं, मुझे मटेरियल ऑर्डर करना था लेकिन अभी तक मेरा कुछ भी वर्क ऑर्डर फाइनल नहीं हुआ है, इसके लिए मैं अभी इससे कॉन्टैक्ट नहीं किया हूं सर। जैसे ही ये वीक में या नेक्स्ट वीक में होगा, मैं आपको कॉल बैक करूंगा सर।"
    },
    {
      "ucid": "21112178833842131",
      "idx": 6,
      "speaker": "agent",
      "start_s": 20.04,
      "end_s": 24.0,
      "text_en": "Not an issue, not an issue. I'll WhatsApp you my number. For now, I have called you from the system's number. Okay?",
      "text_native": "Not an issue, not an issue. मैं आपको नंबर WhatsApp करके रखता हूं मेरा। फिलहाल आपको सिस्टम के नंबर पे फोन लगाया है मैंने। Okay?"
    },
    {
      "ucid": "21112178833842131",
      "idx": 7,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 24.7,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    },
    {
      "ucid": "21112178833842131",
      "idx": 8,
      "speaker": "agent",
      "start_s": 24.7,
      "end_s": 25.8,
      "text_en": "Alright sir. Thank you.",
      "text_native": "ठीक है सर। Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178833842131",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, this is Sudeep speaking from JSW One MSME. Yes. Your company was registered on our portal for this Mumbai location...",
      "comment": "The agent provided a standard, professional opening stating his name, company, and reason for the call."
    },
    {
      "ucid": "21112178833842131",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only confirmed the company name; no other verification questions were asked before the customer took control of the call."
    },
    {
      "ucid": "21112178833842131",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted as the customer pre-emptively stated they had no current finalized requirement."
    },
    {
      "ucid": "21112178833842131",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get a chance to explain the platform's value propositions."
    },
    {
      "ucid": "21112178833842131",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the customer mentioned a future need, the agent did not schedule a specific callback date to follow up."
    },
    {
      "ucid": "21112178833842131",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with the agent offering to send his number, not with a scheduled quote, callback, or walkthrough."
    }
  ],
  "objections": [
    {
      "ucid": "21112178833842131",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "I had to order material but till now none of my work orders have been finalized, that's why I haven't contacted you yet, sir.",
      "response": "Not an issue, not an issue. मैं आपको नंबर WhatsApp करके रखता हूं मेरा।"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}