Call 21112178833788581 2026-09-02 · dhruv · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted to understand the customer's business.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current need, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was closed without any agreed next step like a quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent introduced JSW and immediately asked for a requirement. The customer stated they had no current need, and the agent ended the call without attempting any discovery, platform education, or scheduling a specific follow-up.
Coaching
When a customer gives you permission to speak, you must follow the script to build rapport and understand their business before asking for a requirement; this will prevent immediate rejections.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was just the company name and did not welcome the customer for their registration or position the call's purpose. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked; the agent jumped directly to asking for a requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted to understand the customer's business. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits were not mentioned. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | AGENT: If there is anything, please let me know. After the customer stated no current need, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was closed without any agreed next step like a quote, callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.768 heavy | 11.6s | 3.5s | 30.9s | 2.9s | 232.8 | 0 | 7 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हेलो?
agent
2.6s
Hello?
हेलो?
agent
3.7s
Uh sir, I was calling from JSW.
अह सर JSW से बात कर रहा था मैं।
customer
5.8s
From where?
कहाँ से?
agent
6.5s
JSW One MSME, Jindal Steel Works.
customer
9.5s
Go on.
बोलिए।
agent
10.5s
Uh sir, were you looking for any requirement in sheet metals etc.?
अह सर कुछ रिक्वायरमेंट देख रहे थे शीट मेटल्स वगेरा में?
customer
14.5s
No, not looking for anything right now.
नहीं, अभी तो कुछ नहीं देख रहे।
agent
16.5s
Okay, you don't need it right now?
अच्छा, अभी नहीं चाहिए क्या?
agent
18.5s
If there is anything, please let me know.
कुछ रहता है तो बताइएगा।
customer
20.2s
Sure, sure.
ज़रूर, ज़रूर।
agent
21.0s
Done sir, done. Okay.
Done सर, done. ठीक है।