{
  "ucid": "21112178833788581",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:01:25",
  "end_time": "2026-09-02 14:02:11",
  "duration_sec": 46,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA622022cfbf522967b9eddcb0a303dbca.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1299,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178833788581__DIA622022cfbf522967b9eddcb0a303dbca.mp3",
  "audio_bytes": 93096,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.032,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Hello?   (हेलो?)\n[4s] AGENT: Uh sir, I was calling from JSW.   (अह सर JSW से बात कर रहा था मैं।)\n[6s] CUSTOMER: From where?   (कहाँ से?)\n[6s] AGENT: JSW One MSME, Jindal Steel Works.\n[10s] CUSTOMER: Go on.   (बोलिए।)\n[10s] AGENT: Uh sir, were you looking for any requirement in sheet metals etc.?   (अह सर कुछ रिक्वायरमेंट देख रहे थे शीट मेटल्स वगेरा में?)\n[14s] CUSTOMER: No, not looking for anything right now.   (नहीं, अभी तो कुछ नहीं देख रहे।)\n[16s] AGENT: Okay, you don't need it right now?   (अच्छा, अभी नहीं चाहिए क्या?)\n[18s] AGENT: If there is anything, please let me know.   (कुछ रहता है तो बताइएगा।)\n[20s] CUSTOMER: Sure, sure.   (ज़रूर, ज़रूर।)\n[21s] AGENT: Done sir, done. Okay.   (Done सर, done. ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer gives you permission to speak, you must follow the script to build rapport and understand their business before asking for a requirement; this will prevent immediate rejections.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW and immediately asked for a requirement. The customer stated they had no current need, and the agent ended the call without attempting any discovery, platform education, or scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was just the company name and did not welcome the customer for their registration or position the call's purpose.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No profile verification questions were asked; the agent jumped directly to asking for a requirement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted to understand the customer's business.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits were not mentioned.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: If there is anything, please let me know.\", \"comment\": \"After the customer stated no current need, the agent did not schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was closed without any agreed next step like a quote, callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives you permission to speak, you must follow the script to build rapport and understand their business before asking for a requirement; this will prevent immediate rejections.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW and immediately asked for a requirement. The customer stated they had no current need, and the agent ended the call without attempting any discovery, platform education, or scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 28497,
  "input_tokens": 2887,
  "output_tokens": 661,
  "created_at": "2026-09-25 11:51:18",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.768,
  "agent_talk_sec": 11.6,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 30.9,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 232.8,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 45,
  "words_customer": 14,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178833788581",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.6,
      "end_s": 2.13,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178833788581",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.63,
      "end_s": 3.03,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178833788581",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.69,
      "end_s": 5.4,
      "text_en": "Uh sir, I was calling from JSW.",
      "text_native": "अह सर JSW से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178833788581",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.2,
      "text_en": "From where?",
      "text_native": "कहाँ से?"
    },
    {
      "ucid": "21112178833788581",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 8.97,
      "text_en": "JSW One MSME, Jindal Steel Works.",
      "text_native": "JSW One MSME, Jindal Steel Works."
    },
    {
      "ucid": "21112178833788581",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 10.0,
      "text_en": "Go on.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178833788581",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 13.4,
      "text_en": "Uh sir, were you looking for any requirement in sheet metals etc.?",
      "text_native": "अह सर कुछ रिक्वायरमेंट देख रहे थे शीट मेटल्स वगेरा में?"
    },
    {
      "ucid": "21112178833788581",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 16.0,
      "text_en": "No, not looking for anything right now.",
      "text_native": "नहीं, अभी तो कुछ नहीं देख रहे।"
    },
    {
      "ucid": "21112178833788581",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 17.8,
      "text_en": "Okay, you don't need it right now?",
      "text_native": "अच्छा, अभी नहीं चाहिए क्या?"
    },
    {
      "ucid": "21112178833788581",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 19.8,
      "text_en": "If there is anything, please let me know.",
      "text_native": "कुछ रहता है तो बताइएगा।"
    },
    {
      "ucid": "21112178833788581",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 20.8,
      "text_en": "Sure, sure.",
      "text_native": "ज़रूर, ज़रूर।"
    },
    {
      "ucid": "21112178833788581",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 22.5,
      "text_en": "Done sir, done. Okay.",
      "text_native": "Done सर, done. ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178833788581",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was just the company name and did not welcome the customer for their registration or position the call's purpose."
    },
    {
      "ucid": "21112178833788581",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No profile verification questions were asked; the agent jumped directly to asking for a requirement."
    },
    {
      "ucid": "21112178833788581",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted to understand the customer's business."
    },
    {
      "ucid": "21112178833788581",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits were not mentioned."
    },
    {
      "ucid": "21112178833788581",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: If there is anything, please let me know.",
      "comment": "After the customer stated no current need, the agent did not schedule a specific callback date."
    },
    {
      "ucid": "21112178833788581",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was closed without any agreed next step like a quote, callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}