{ "ucid": "21112178826442641", "call_date": "2026-09-01", "start_time": "2026-09-01 17:37:06", "end_time": "2026-09-01 17:41:26", "duration_sec": 260, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "Interested", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe19d2416a6177fadb50be9bbe03aa3d6.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1307, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178826442641__DIAe19d2416a6177fadb50be9bbe03aa3d6.mp3", "audio_bytes": 720144, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 240.048, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello?\n[6s] AGENT: Yeah, uh good evening. Am I talking to Mr. Harish?\n[9s] CUSTOMER: Yes, sir.\n[9s] AGENT: Harish, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?\n[13s] CUSTOMER: Yes sir, basically, please.\n[14s] AGENT: Yeah, perfect. Thank you. Uh so Harish, this this call is regarding an enquiry that you have put uh in our platform, JSW One platform regarding any of your steel requirements. So just wanted to check if you have any, you know, urgent or current requirement as of now?\n[24s] CUSTOMER: Yes sir, the requirement is quite concerned, sir.\n[26s] AGENT: Alright. Uh so I can just confirm that the requirement that you have put is for JSW Neo Steel FE 500 CRS, right? TMT bars.\n[31s] CUSTOMER: Sir, that is steel is just confirming that IS 1786 standard?\n[35s] AGENT: Uh yeah, yeah, it it adheres to the standards that we provide. Yes.\n[38s] CUSTOMER: No, it is as per that IS 1786?\n[41s] AGENT: Uh sir, just a moment. I\n[42s] CUSTOMER: and who will just quote the price for that one? Because I am just new on your platform.\n[45s] AGENT: I understand, I understand, sir. So, uh yeah, so basically talking about our platform, it is like once when you share us the requirement like how you have confirmed like I need JSW Neo Steel FE 500, what you what I do is that I'll just reconfirm the order with you according to the, you know, the the the tonnage, like how many tons is that that you are looking forward for and then I\n[57s] CUSTOMER: I already submitted the uh quantities also.\n[59s] AGENT: Uh so let me just confirm if the quantity that you have given is like uh CRS TMT rebar, just a moment, sir.\n[65s] AGENT: Uh okay. So 10 mm you have given 9 metric ton, 8 mm 6 metric ton, and 12 mm 5 metric ton. Is that all?\n[72s] CUSTOMER: Yes, yes, sir.\n[72s] AGENT: Yeah, perfect. Okay. So in that case, and everything is U-bend that you are looking for?\n[76s] CUSTOMER: Yes, sir.\n[77s] AGENT: Alright.\n[79s] AGENT: Uh excuse me, uh sorry sir, but your voice is like uh stuttering. I don't know what happened.\n[83s] CUSTOMER: No, no, you just tell me that, I'm just listening to you, okay.\n[85s] AGENT: Yeah, yeah, yeah. Now your voice is audible. Yeah, please tell me, sir.\n[88s] CUSTOMER: Sir, actually I have already quoted my requirement and I already told you that quantity also. So please give me the price and tentative time to delivery.\n[92s] AGENT: Sure, sure. I'll do that. I'll do that. Just give me a couple of, you know, minutes. I'll just talk to the category team, I'll get the pricing. And let me just also confirm that the uh delivery location is for Bangalore, right?\n[99s] CUSTOMER: No, no, no, no, it's Challakere. I already shared that one also.\n[102s] AGENT: Yeah, because I don't know why the location is showing to Vishwas Paradigm, Hesaraghatta Road.\n[104s] CUSTOMER: That is that is billing address, sir. I think you are not gone through the proper\n[108s] AGENT: I mean, yeah, because see, in the system once when you create this, it comes in a different way. That's okay. So this is the billing address. Got it, got it. So sir, if you don't mind, I'll just share you a hi message in WhatsApp. Kindly share me the delivery address. Billing address I can take it from here, no problem.\n[115s] CUSTOMER: Sure, sure.\n[116s] AGENT: Yeah, and yeah, alright. Then I'll connect you with connect with you in WhatsApp, okay?\n[119s] CUSTOMER: Okay, okay.\n[120s] AGENT: Perfect. Thank you, Harish. Yeah.\n[122s] CUSTOMER: And hello, hello, hello.\n[122s] AGENT: Yeah, yeah, yeah. Tell me, Harish.\n[123s] CUSTOMER: One more thing, sir. Please just also tell me the delivery time, delivery location, and price as soon as possible, sir.\n[127s] AGENT: Sure, sure. Yeah, I'll do that. I'll do that.\n[129s] CUSTOMER: We are just want to close today itself, huh?\n[130s] AGENT: Got it, got it. I I'll get it as soon as possible.\n[133s] CUSTOMER: Okay.\n[133s] AGENT: Perfect. Thank you.", "language": "English", "languages": "[\"English\"]", "turn_count": 42, "connected": 1, "audio_notes": "clear: There is some minor background noise and shuffling on the customer's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "42 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 6.5, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "You missed a key opportunity to understand the customer's business by not asking any discovery questions. Ask about their end-use and monthly requirement to build a relationship beyond this single transaction.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": "today", "agent_committed_date": null, "call_summary": "The customer inquired about a TMT bar requirement previously submitted on the platform. The agent confirmed the product, sizes, and quantities, and corrected the delivery location. No discovery was performed. The call concluded with the agent promising to revert with pricing and delivery details, as the customer expressed a desire to close the order the same day.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"this this call is regarding an enquiry that you have put uh in our platform, JSW One platform regarding any of your steel requirements.\", \"comment\": \"The agent correctly opened by referencing the customer's submission on the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"So 10 mm you have given 9 metric ton, 8 mm 6 metric ton, and 12 mm 5 metric ton. Is that all?\", \"comment\": \"Agent confirmed product, sizes, and quantity, and attempted to confirm location, but did not proactively ask about the required delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, application, or procurement habits.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Just give me a couple of, you know, minutes. I'll just talk to the category team, I'll get the pricing.\", \"comment\": \"Although no price was given on the call, the agent committed to a clear next step of getting the price and timeline for the customer.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"what I do is that I'll just reconfirm the order with you according to the, you know, the the the tonnage\", \"comment\": \"The agent stuck to the customer's requirement and did not waste time re-pitching the platform or other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed a key opportunity to understand the customer's business by not asking any discovery questions. Ask about their end-use and monthly requirement to build a relationship beyond this single transaction.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"today\", \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"why_call_used_app\", \"state\": \"mishandled\", \"evidence\": \"Sir, actually I have already quoted my requirement and I already told you that quantity also.\", \"response\": \"Sure, sure. I'll do that. I'll do that.\"}], \"call_summary\": \"The customer inquired about a TMT bar requirement previously submitted on the platform. The agent confirmed the product, sizes, and quantities, and corrected the delivery location. No discovery was performed. The call concluded with the agent promising to revert with pricing and delivery details, as the customer expressed a desire to close the order the same day.\"}", "error": null, "latency_ms": 36062, "input_tokens": 3873, "output_tokens": 843, "created_at": "2026-09-25 11:51:46", "sentiment": "positive", "sentiment_score": 0.416, "sentiment_confidence": "high", "pos": 8, "neg": 4, "lex_hits": 34, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.703, "agent_talk_sec": 80.1, "customer_talk_sec": 33.9, "dead_air_sec": 146.0, "longest_monologue_sec": 11.7, "agent_wpm": 344.6, "interruptions": 0, "agent_turns": 22, "customer_turns": 20, "discovery_qs": 8, "words_agent": 460, "words_customer": 171, "monologue_heavy": 0, "turns": [ { "ucid": "21112178826442641", "idx": 0, "speaker": "customer", "start_s": 5.08, "end_s": 5.5, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178826442641", "idx": 1, "speaker": "agent", "start_s": 6.16, "end_s": 8.2, "text_en": "Yeah, uh good evening. Am I talking to Mr. Harish?", "text_native": "Yeah, uh good evening. Am I talking to Mr. Harish?" }, { "ucid": "21112178826442641", "idx": 2, "speaker": "customer", "start_s": 8.53, "end_s": 9.07, "text_en": "Yes, sir.", "text_native": "Yes, sir." }, { "ucid": "21112178826442641", "idx": 3, "speaker": "agent", "start_s": 9.4, "end_s": 12.5, "text_en": "Harish, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?", "text_native": "Harish, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?" }, { "ucid": "21112178826442641", "idx": 4, "speaker": "customer", "start_s": 12.77, "end_s": 13.9, "text_en": "Yes sir, basically, please.", "text_native": "Yes sir, basically, please." }, { "ucid": "21112178826442641", "idx": 5, "speaker": "agent", "start_s": 14.4, "end_s": 23.2, "text_en": "Yeah, perfect. Thank you. Uh so Harish, this this call is regarding an enquiry that you have put uh in our platform, JSW One platform regarding any of your steel requirements. So just wanted to check if you have any, you know, urgent or current requirement as of now?", "text_native": "Yeah, perfect. Thank you. Uh so Harish, this this call is regarding an enquiry that you have put uh in our platform, JSW One platform regarding any of your steel requirements. So just wanted to check if you have any, you know, urgent or current requirement as of now?" }, { "ucid": "21112178826442641", "idx": 6, "speaker": "customer", "start_s": 23.7, "end_s": 25.7, "text_en": "Yes sir, the requirement is quite concerned, sir.", "text_native": "Yes sir, the requirement is quite concerned, sir." }, { "ucid": "21112178826442641", "idx": 7, "speaker": "agent", "start_s": 26.17, "end_s": 30.7, "text_en": "Alright. Uh so I can just confirm that the requirement that you have put is for JSW Neo Steel FE 500 CRS, right? TMT bars.", "text_native": "Alright. Uh so I can just confirm that the requirement that you have put is for JSW Neo Steel FE 500 CRS, right? TMT bars." }, { "ucid": "21112178826442641", "idx": 8, "speaker": "customer", "start_s": 30.9, "end_s": 34.1, "text_en": "Sir, that is steel is just confirming that IS 1786 standard?", "text_native": "Sir, that is steel is just confirming that IS 1786 standard?" }, { "ucid": "21112178826442641", "idx": 9, "speaker": "agent", "start_s": 34.7, "end_s": 37.7, "text_en": "Uh yeah, yeah, it it adheres to the standards that we provide. Yes.", "text_native": "Uh yeah, yeah, it it adheres to the standards that we provide. Yes." }, { "ucid": "21112178826442641", "idx": 10, "speaker": "customer", "start_s": 38.2, "end_s": 39.9, "text_en": "No, it is as per that IS 1786?", "text_native": "No, it is as per that IS 1786?" }, { "ucid": "21112178826442641", "idx": 11, "speaker": "agent", "start_s": 40.6, "end_s": 41.9, "text_en": "Uh sir, just a moment. I", "text_native": "Uh sir, just a moment. I" }, { "ucid": "21112178826442641", "idx": 12, "speaker": "customer", "start_s": 41.9, "end_s": 45.3, "text_en": "and who will just quote the price for that one? Because I am just new on your platform.", "text_native": "and who will just quote the price for that one? Because I am just new on your platform." }, { "ucid": "21112178826442641", "idx": 13, "speaker": "agent", "start_s": 45.3, "end_s": 57.0, "text_en": "I understand, I understand, sir. So, uh yeah, so basically talking about our platform, it is like once when you share us the requirement like how you have confirmed like I need JSW Neo Steel FE 500, what you what I do is that I'll just reconfirm the order with you according to the, you know, the the the tonnage, like how many tons is that that you are looking forward for and then I", "text_native": "I understand, I understand, sir. So, uh yeah, so basically talking about our platform, it is like once when you share us the requirement like how you have confirmed like I need JSW Neo Steel FE 500, what you what I do is that I'll just reconfirm the order with you according to the, you know, the the the tonnage, like how many tons is that that you are looking forward for and then I" }, { "ucid": "21112178826442641", "idx": 14, "speaker": "customer", "start_s": 57.0, "end_s": 58.9, "text_en": "I already submitted the uh quantities also.", "text_native": "I already submitted the uh quantities also." }, { "ucid": "21112178826442641", "idx": 15, "speaker": "agent", "start_s": 59.3, "end_s": 64.0, "text_en": "Uh so let me just confirm if the quantity that you have given is like uh CRS TMT rebar, just a moment, sir.", "text_native": "Uh so let me just confirm if the quantity that you have given is like uh CRS TMT rebar, just a moment, sir." }, { "ucid": "21112178826442641", "idx": 16, "speaker": "agent", "start_s": 65.2, "end_s": 71.0, "text_en": "Uh okay. So 10 mm you have given 9 metric ton, 8 mm 6 metric ton, and 12 mm 5 metric ton. Is that all?", "text_native": "Uh okay. So 10 mm you have given 9 metric ton, 8 mm 6 metric ton, and 12 mm 5 metric ton. Is that all?" }, { "ucid": "21112178826442641", "idx": 17, "speaker": "customer", "start_s": 71.5, "end_s": 72.2, "text_en": "Yes, yes, sir.", "text_native": "Yes, yes, sir." }, { "ucid": "21112178826442641", "idx": 18, "speaker": "agent", "start_s": 72.5, "end_s": 75.5, "text_en": "Yeah, perfect. Okay. So in that case, and everything is U-bend that you are looking for?", "text_native": "Yeah, perfect. Okay. So in that case, and everything is U-bend that you are looking for?" }, { "ucid": "21112178826442641", "idx": 19, "speaker": "customer", "start_s": 75.8, "end_s": 76.3, "text_en": "Yes, sir.", "text_native": "Yes, sir." }, { "ucid": "21112178826442641", "idx": 20, "speaker": "agent", "start_s": 76.7, "end_s": 77.1, "text_en": "Alright.", "text_native": "Alright." }, { "ucid": "21112178826442641", "idx": 21, "speaker": "agent", "start_s": 78.9, "end_s": 82.9, "text_en": "Uh excuse me, uh sorry sir, but your voice is like uh stuttering. I don't know what happened.", "text_native": "Uh excuse me, uh sorry sir, but your voice is like uh stuttering. I don't know what happened." }, { "ucid": "21112178826442641", "idx": 22, "speaker": "customer", "start_s": 83.0, "end_s": 84.9, "text_en": "No, no, you just tell me that, I'm just listening to you, okay.", "text_native": "No, no, you just tell me that, I'm just listening to you, okay." }, { "ucid": "21112178826442641", "idx": 23, "speaker": "agent", "start_s": 85.4, "end_s": 87.2, "text_en": "Yeah, yeah, yeah. Now your voice is audible. Yeah, please tell me, sir.", "text_native": "Yeah, yeah, yeah. Now your voice is audible. Yeah, please tell me, sir." }, { "ucid": "21112178826442641", "idx": 24, "speaker": "customer", "start_s": 87.6, "end_s": 91.4, "text_en": "Sir, actually I have already quoted my requirement and I already told you that quantity also. So please give me the price and tentative time to delivery.", "text_native": "Sir, actually I have already quoted my requirement and I already told you that quantity also. So please give me the price and tentative time to delivery." }, { "ucid": "21112178826442641", "idx": 25, "speaker": "agent", "start_s": 91.6, "end_s": 99.0, "text_en": "Sure, sure. I'll do that. I'll do that. Just give me a couple of, you know, minutes. I'll just talk to the category team, I'll get the pricing. And let me just also confirm that the uh delivery location is for Bangalore, right?", "text_native": "Sure, sure. I'll do that. I'll do that. Just give me a couple of, you know, minutes. I'll just talk to the category team, I'll get the pricing. And let me just also confirm that the uh delivery location is for Bangalore, right?" }, { "ucid": "21112178826442641", "idx": 26, "speaker": "customer", "start_s": 99.2, "end_s": 101.2, "text_en": "No, no, no, no, it's Challakere. I already shared that one also.", "text_native": "No, no, no, no, it's Challakere. I already shared that one also." }, { "ucid": "21112178826442641", "idx": 27, "speaker": "agent", "start_s": 101.8, "end_s": 104.5, "text_en": "Yeah, because I don't know why the location is showing to Vishwas Paradigm, Hesaraghatta Road.", "text_native": "Yeah, because I don't know why the location is showing to Vishwas Paradigm, Hesaraghatta Road." }, { "ucid": "21112178826442641", "idx": 28, "speaker": "customer", "start_s": 104.5, "end_s": 107.2, "text_en": "That is that is billing address, sir. I think you are not gone through the proper", "text_native": "That is that is billing address, sir. I think you are not gone through the proper" }, { "ucid": "21112178826442641", "idx": 29, "speaker": "agent", "start_s": 107.7, "end_s": 114.8, "text_en": "I mean, yeah, because see, in the system once when you create this, it comes in a different way. That's okay. So this is the billing address. Got it, got it. So sir, if you don't mind, I'll just share you a hi message in WhatsApp. Kindly share me the delivery address. Billing address I can take it from here, no problem.", "text_native": "I mean, yeah, because see, in the system once when you create this, it comes in a different way. That's okay. So this is the billing address. Got it, got it. So sir, if you don't mind, I'll just share you a hi message in WhatsApp. Kindly share me the delivery address. Billing address I can take it from here, no problem." }, { "ucid": "21112178826442641", "idx": 30, "speaker": "customer", "start_s": 114.8, "end_s": 115.6, "text_en": "Sure, sure.", "text_native": "Sure, sure." }, { "ucid": "21112178826442641", "idx": 31, "speaker": "agent", "start_s": 115.6, "end_s": 118.4, "text_en": "Yeah, and yeah, alright. Then I'll connect you with connect with you in WhatsApp, okay?", "text_native": "Yeah, and yeah, alright. Then I'll connect you with connect with you in WhatsApp, okay?" }, { "ucid": "21112178826442641", "idx": 32, "speaker": "customer", "start_s": 118.6, "end_s": 119.2, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178826442641", "idx": 33, "speaker": "agent", "start_s": 119.5, "end_s": 120.8, "text_en": "Perfect. Thank you, Harish. Yeah.", "text_native": "Perfect. Thank you, Harish. Yeah." }, { "ucid": "21112178826442641", "idx": 34, "speaker": "customer", "start_s": 121.5, "end_s": 122.4, "text_en": "And hello, hello, hello.", "text_native": "And hello, hello, hello." }, { "ucid": "21112178826442641", "idx": 35, "speaker": "agent", "start_s": 122.4, "end_s": 123.3, "text_en": "Yeah, yeah, yeah. Tell me, Harish.", "text_native": "Yeah, yeah, yeah. Tell me, Harish." }, { "ucid": "21112178826442641", "idx": 36, "speaker": "customer", "start_s": 123.3, "end_s": 127.2, "text_en": "One more thing, sir. Please just also tell me the delivery time, delivery location, and price as soon as possible, sir.", "text_native": "One more thing, sir. Please just also tell me the delivery time, delivery location, and price as soon as possible, sir." }, { "ucid": "21112178826442641", "idx": 37, "speaker": "agent", "start_s": 127.4, "end_s": 128.8, "text_en": "Sure, sure. Yeah, I'll do that. I'll do that.", "text_native": "Sure, sure. Yeah, I'll do that. I'll do that." }, { "ucid": "21112178826442641", "idx": 38, "speaker": "customer", "start_s": 128.8, "end_s": 130.2, "text_en": "We are just want to close today itself, huh?", "text_native": "We are just want to close today itself, huh?" }, { "ucid": "21112178826442641", "idx": 39, "speaker": "agent", "start_s": 130.4, "end_s": 132.0, "text_en": "Got it, got it. I I'll get it as soon as possible.", "text_native": "Got it, got it. I I'll get it as soon as possible." }, { "ucid": "21112178826442641", "idx": 40, "speaker": "customer", "start_s": 132.6, "end_s": 133.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178826442641", "idx": 41, "speaker": "agent", "start_s": 133.4, "end_s": 134.1, "text_en": "Perfect. Thank you.", "text_native": "Perfect. Thank you." } ], "steps": [ { "ucid": "21112178826442641", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "this this call is regarding an enquiry that you have put uh in our platform, JSW One platform regarding any of your steel requirements.", "comment": "The agent correctly opened by referencing the customer's submission on the JSW One platform." }, { "ucid": "21112178826442641", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 4, "evidence": "So 10 mm you have given 9 metric ton, 8 mm 6 metric ton, and 12 mm 5 metric ton. Is that all?", "comment": "Agent confirmed product, sizes, and quantity, and attempted to confirm location, but did not proactively ask about the required delivery timeline." }, { "ucid": "21112178826442641", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked about the customer's business, application, or procurement habits." }, { "ucid": "21112178826442641", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Just give me a couple of, you know, minutes. I'll just talk to the category team, I'll get the pricing.", "comment": "Although no price was given on the call, the agent committed to a clear next step of getting the price and timeline for the customer." }, { "ucid": "21112178826442641", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "what I do is that I'll just reconfirm the order with you according to the, you know, the the the tonnage", "comment": "The agent stuck to the customer's requirement and did not waste time re-pitching the platform or other products." } ], "objections": [ { "ucid": "21112178826442641", "obj_type": "why_call_used_app", "state": "mishandled", "evidence": "Sir, actually I have already quoted my requirement and I already told you that quantity also.", "response": "Sure, sure. I'll do that. I'll do that." } ], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }