{
  "ucid": "21112178826397361",
  "call_date": "2026-09-01",
  "start_time": "2026-09-01 17:29:33",
  "end_time": "2026-09-01 17:30:37",
  "duration_sec": 64,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAba4a15ee06331f450ba464b9388f9d6c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1308,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178826397361__DIAba4a15ee06331f450ba464b9388f9d6c.mp3",
  "audio_bytes": 87048,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 29.016,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] AGENT: Greetings, sir.   (नमस्कार सर।)\n[4s] CUSTOMER: Greetings.   (नमस्कार।)\n[5s] AGENT: Abdul speaking, sir, from JSW.   (अब्दुल बात कर रहा हूं सर मैं JSW से।)\n[7s] CUSTOMER: Who is it, sir?   (कौन है सर?)\n[8s] AGENT: Sir, we spoke just now, I think [inaudible] you are speaking, right?   (सर बात हुई थी ना आपसे अभी I think [inaudible] बात कर रहे आप ना?)\n[12s] AGENT: Hello.\n[13s] CUSTOMER: Hello.\n[14s] AGENT: Hello hello.\n[15s] CUSTOMER: Hello.\n[16s] CUSTOMER: Sir, do one thing   (सर एक काम करो)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "muffled: The audio quality is somewhat muffled, and one part of the agent's speech is unclear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (8% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "This call ended before the conversation could begin. When a call drops, attempt to reconnect immediately to complete the required pitch steps.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent initiated a call, referencing a recent prior conversation. The call was extremely short and appears to have been disconnected before any business details, requirements, or discovery could be discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, we spoke just now, I think [inaudible] you are speaking, right?\", \"comment\": \"Agent referenced a prior call but did not acknowledge that the customer's requirement came from the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any of the customer's requirement fields could be revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any price or timeline could be discussed or a closure attempted.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not perform any unnecessary re-pitching as the call was too short.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"This call ended before the conversation could begin. When a call drops, attempt to reconnect immediately to complete the required pitch steps.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent initiated a call, referencing a recent prior conversation. The call was extremely short and appears to have been disconnected before any business details, requirements, or discovery could be discussed.\"}",
  "error": null,
  "latency_ms": 22766,
  "input_tokens": 2813,
  "output_tokens": 593,
  "created_at": "2026-09-25 11:51:33",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.66,
  "agent_talk_sec": 7.0,
  "customer_talk_sec": 3.6,
  "dead_air_sec": 53.4,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 197.1,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 23,
  "words_customer": 12,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178826397361",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.11,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178826397361",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 2.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178826397361",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.59,
      "end_s": 3.29,
      "text_en": "Greetings, sir.",
      "text_native": "नमस्कार सर।"
    },
    {
      "ucid": "21112178826397361",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.79,
      "end_s": 4.3,
      "text_en": "Greetings.",
      "text_native": "नमस्कार।"
    },
    {
      "ucid": "21112178826397361",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.59,
      "end_s": 6.54,
      "text_en": "Abdul speaking, sir, from JSW.",
      "text_native": "अब्दुल बात कर रहा हूं सर मैं JSW से।"
    },
    {
      "ucid": "21112178826397361",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.76,
      "text_en": "Who is it, sir?",
      "text_native": "कौन है सर?"
    },
    {
      "ucid": "21112178826397361",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.08,
      "end_s": 10.98,
      "text_en": "Sir, we spoke just now, I think [inaudible] you are speaking, right?",
      "text_native": "सर बात हुई थी ना आपसे अभी I think [inaudible] बात कर रहे आप ना?"
    },
    {
      "ucid": "21112178826397361",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 12.28,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178826397361",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 13.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178826397361",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 14.6,
      "text_en": "Hello hello.",
      "text_native": "Hello hello."
    },
    {
      "ucid": "21112178826397361",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 15.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178826397361",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 16.9,
      "text_en": "Sir, do one thing",
      "text_native": "सर एक काम करो"
    }
  ],
  "steps": [
    {
      "ucid": "21112178826397361",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, we spoke just now, I think [inaudible] you are speaking, right?",
      "comment": "Agent referenced a prior call but did not acknowledge that the customer's requirement came from the JSW One platform."
    },
    {
      "ucid": "21112178826397361",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any of the customer's requirement fields could be revalidated."
    },
    {
      "ucid": "21112178826397361",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178826397361",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any price or timeline could be discussed or a closure attempted."
    },
    {
      "ucid": "21112178826397361",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not perform any unnecessary re-pitching as the call was too short."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}