{ "ucid": "21112178824543891", "call_date": "2026-09-01", "start_time": "2026-09-01 12:20:38", "end_time": "2026-09-01 12:30:22", "duration_sec": 584, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "General Enquiry", "agent": "Varun Siddhardha jillapalli", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa0e8bc9c571a601db5739ef69b1f19a2.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1318, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178824543891__DIAa0e8bc9c571a601db5739ef69b1f19a2.mp3", "audio_bytes": 1719792, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 573.264, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes.\n[4s] AGENT: Hello, uh good afternoon, sir.\n[6s] CUSTOMER: Good afternoon.\n[6s] AGENT: Sir, is this Adheep Alloys and Sons, right?\n[8s] CUSTOMER: Yes.\n[9s] AGENT: Okay. Varun from JSW, sir.\n[11s] CUSTOMER: Okay.\n[12s] AGENT: I just saw your account that you have recently registered in our JSW.\n[14s] CUSTOMER: Yes.\n[15s] AGENT: So I just want to understand your business. Uh, so what is your nature of business, sir? Are you into manufacturing or any construction business?\n[20s] CUSTOMER: No, we are basically uh uh a dealer and distributor kind of uh company who provide materials to the our OEMs.\n[27s] AGENT: Okay. So that you have registered in our JSW, no? So which material uh you are looking for? I mean...\n[30s] CUSTOMER: HR coil, HR HR coil.\n[32s] AGENT: HR coils and?\n[33s] CUSTOMER: HR coil and sheet and sometimes structure also.\n[36s] AGENT: Structural material. Okay.\n[38s] AGENT: Uh, is there any live requirement as of today? No, right?\n[40s] CUSTOMER: Yeah, 1.8 HR coil.\n[42s] AGENT: 1.8 HR coil. And what is the volume?\n[44s] CUSTOMER: Uh yeah yeah, 2.0, 2.6, 2.6.\n[46s] AGENT: And what is the volume in this 1.8 HR coil?\n[49s] CUSTOMER: Sorry?\n[50s] AGENT: How much volume?\n[52s] CUSTOMER: 100 tons.\n[53s] AGENT: 100 tons.\n[54s] CUSTOMER: Yeah, but I need to, you know, add on in this quantity.\n[57s] AGENT: I'm just, let me just start a new...\n[59s] CUSTOMER: Your voice is breaking. Can you repeat again?\n[61s] AGENT: So, you are looking for 1.8 HR coil, 100 tons?\n[64s] CUSTOMER: Yeah, 1.8 mm, 1.6 mm, 2 mm, all in mix, 100 tons.\n[67s] AGENT: So in the mix of 1.8, 1.6 and 2 mm, you you need 100 tons.\n[71s] CUSTOMER: Yeah, approx. It varies from project to project also.\n[73s] AGENT: Okay. Uh, so when are you planning to procure this 100 metric tons, sir?\n[76s] CUSTOMER: So first tell me about the the way you we are going to work together because as per I know that you have uh, you know, either a dealer network or a direct OEM network.\n[82s] AGENT: We have both.\n[83s] CUSTOMER: Yeah. So how you...\n[84s] AGENT: For the JSW, sir, for the JSW I can directly give my from my plant. Uh for if you are looking for any other particular brand, either any primary brand as like SAIL or Tata, so I can give you my from my OEM or distributor.\n[91s] CUSTOMER: So what you are saying that you are directly from the JSW or from the JSW uh distributor?\n[95s] AGENT: No, direct from JSW plant.\n[97s] CUSTOMER: Which plant?\n[98s] AGENT: So we have one is in Vasind, another one is in Dolvi, and another one is in in Karnataka area. But uh plant plant we can give the delivered pricing.\n[105s] CUSTOMER: Okay.\n[106s] CUSTOMER: So billing will be done from direct JSW, right?\n[108s] AGENT: Yeah, yeah, we can directly give from JSW itself.\n[110s] CUSTOMER: So you are on a payroll of JSW or some other third party which which has a tie-up with JSW?\n[114s] AGENT: We are not a third party, sir. Uh see, that you have registered on the JSW One platform, no? So JSW One platform is a joint venture company of JSW group. It's a group company. So basically it's an e-commerce business platform where we handle the customers who are into MSME sector.\n[123s] CUSTOMER: Okay. So like like dealers like us who supply to other OEMs, you can give material to us or not?\n[127s] AGENT: So we can provide, we can supply the material to our to the MSME business segment customers mostly. And if the customer is looking for uh, I mean, directly for his manufacturing or construction business, we can also help with their requirements.\n[135s] CUSTOMER: So I'm just asking for a simple question. Either you can bill me, if I have a Udyam certificate, can you bill me the material from JSW direct or not?\n[141s] AGENT: JSW direct.\n[142s] CUSTOMER: Okay. And what will be the pricing structure?\n[144s] AGENT: Pricing I can give you, sir. Uh because for your requirement, I want to check with my plant. I mean, plant team is sits at uh uh I mean, in the another other, I mean, other office. Okay. In Mumbai itself. So I have to check with them and I'll quote you the price then.\n[153s] CUSTOMER: So I also procure JSW GP coil, GP sheets.\n[155s] AGENT: JSW GP sheets, okay.\n[157s] CUSTOMER: Yeah, 1.2 mm, 1.5 mm, 2 mm, 2.5 mm and 3 mm.\n[160s] AGENT: Okay.\n[161s] AGENT: So, but the live requirement for you is like a 1.8, 1.6 and 2 mix of 100 tons?\n[164s] CUSTOMER: It's a it's a regular regular requirement for me for HR and GP. I procure from AMNS, AMNS or Steel Authority of India Limited for HR sheet.\n[171s] AGENT: Okay, you are looking from...\n[173s] CUSTOMER: So if JSW gives me a better deal, price, and direct supply, and the, you know, quality of material for the OEM because we don't, you know, uh like the, you know, defective material kind of products from you.\n[180s] AGENT: We can give you the material with quality assurance and we can share you the test certificates along with your delivery and all. So no issues in that.\n[185s] CUSTOMER: Okay.\n[186s] CUSTOMER: So now it comes to the terms, it comes to now terms, delivery time you take, and the price. The three parts you have to clarify so that because I am procuring material from AMNS and Steel Authority. So if I have to procure procure from you, then I need, you know, uh better uh strategy that I can shift my business to you.\n[199s] AGENT: Okay, understood.\n[201s] AGENT: Okay, sir. Uh can you just give me some time? So let me check the plant pricing uh regarding your thicknesses of 1.8 and 1.6 and 2 mm. So I'll split the quantity and I for the HR coil.\n[207s] CUSTOMER: Yeah. And GP?\n[208s] AGENT: So what is that, I mean, thickness-wise volume, sir? What is the volume for each thickness?\n[211s] CUSTOMER: GP coil, GP sheet, right?\n[213s] AGENT: Yeah, yeah, GP sheets.\n[214s] CUSTOMER: So GP sheet I will procure uh each size approximately uh 10 to 15 metric tons. So there are five kind of sizes in single lot. I'll like 1.2 mm, 1.5 mm, uh 2 mm, 2.5 mm and 3 mm. 1250 is the width.\n[225s] AGENT: Okay.\n[226s] CUSTOMER: Yeah.\n[226s] AGENT: What will be the length?\n[228s] CUSTOMER: Uh 3 meters.\n[229s] AGENT: 3 meter. Okay. 3000 mm.\n[231s] AGENT: Okay. So I'll consider this width and this length and I'll quote for the GP sheets and HR coil the same. So what will be the volume for these...\n[235s] CUSTOMER: And GSM is 120, 120 GSM for GP.\n[238s] AGENT: Okay. Okay.\n[239s] AGENT: Okay. So what will be the volume for the each and every thickness, sir?\n[242s] CUSTOMER: So basically 10 metric ton for GP sheets and later on if we like like your price, we can procure coil and then cut in our place.\n[248s] AGENT: Okay. Cool.\n[250s] AGENT: Okay, sir. Uh let me create your inquiry and on the Python, I'll share you the prices by three.\n[255s] CUSTOMER: Can I have your contact number? Because after this call, because this is...\n[258s] AGENT: Yeah, yeah, this is a system generated number. I'll share you the process. This is my contact number. I'll share you the prices on WhatsApp or mail.\n[262s] CUSTOMER: Okay.\n[262s] CUSTOMER: So can you please, can you please share your contact number so that if if required, I can share my contact, I mean requirement to you on WhatsApp or something so that you can quote.\n[268s] AGENT: Yeah, I'm just texting you on WhatsApp. You can just...\n[270s] CUSTOMER: This is my WhatsApp number. So I request you to kindly share your visiting card and the details so that I can have your contact number and email ID so that I can communicate directly to you for my requirements.\n[279s] AGENT: Okay, definitely.\n[280s] CUSTOMER: So these are my regular requirements, so request you to quote accordingly.\n[283s] AGENT: Yeah, yeah.\n[284s] CUSTOMER: So when should I expect your quotation?\n[286s] AGENT: By 3 o'clock, sir.\n[288s] CUSTOMER: Sorry?\n[288s] AGENT: By 3 o'clock. 3 o'clock. Yeah.\n[290s] CUSTOMER: Yeah. Okay. Thank you.\n[292s] AGENT: Yeah.\n[293s] AGENT: Thank you.", "language": "English", "languages": "[\"English\"]", "turn_count": 100, "connected": 1, "audio_notes": "noisy: The agent's audio has some digital artifacts and choppiness, making some words slightly difficult to discern.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "100 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 6.5, "pitch_score_band": "amber", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\"]", "pitch_coaching_note": "You did an excellent job capturing the large, live opportunity, but missed building a full customer profile by skipping key discovery questions like monthly volume and payment terms.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a dealer and distributor, has a large immediate requirement for HR coil (100 MT) and a regular need for GP sheets. They currently procure from competitors (AMNS, SAIL) and are open to switching to JSW for a better price and direct supply. The agent successfully captured detailed specifications for both products and committed to providing a quote by 3 PM the same day.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, uh good afternoon, sir. ... Varun from JSW, sir. I just saw your account that you have recently registered in our JSW.\", \"comment\": \"The agent provided a warm opening, stated his name and company, and gave a clear, non-salesy reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Sir, is this Adheep Alloys and Sons, right? ... This is my WhatsApp number.\", \"comment\": \"The agent confirmed the company name and contact number, but did not ask for the procurement city or explicitly confirm the customer's role in procurement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 3, \"evidence\": \"what is your nature of business, sir? ... I procure from AMNS, AMNS or Steel Authority of India Limited for HR sheet. ... I also procure JSW GP coil, GP sheets.\", \"comment\": \"The agent only asked about business type, and the customer volunteered their current brands and that they buy JSW GP. Key questions on monthly tonnage, end-use, and payment terms were missed.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"evidence\": \"JSW One platform is a joint venture company of JSW group. It's a group company. So basically it's an e-commerce business platform where we handle the customers who are into MSME sector.\", \"comment\": \"The agent explained the role of JSW One and later mentioned Test Certificates and delivered pricing, covering the core platform value.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"evidence\": \"is there any live requirement as of today? No, right? ... Yeah, 1.8 HR coil.\", \"comment\": \"The agent asked for a live requirement and, upon receiving one, captured detailed specifications for both HR coil and GP sheets, including thickness, width, length, and GSM.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"evidence\": \"when should I expect your quotation? ... By 3 o'clock, sir.\", \"comment\": \"The agent committed to sending a quote and agreed on a specific time for delivery (3 o'clock), which constitutes a clear next step.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You did an excellent job capturing the large, live opportunity, but missed building a full customer profile by skipping key discovery questions like monthly volume and payment terms.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"I am procuring material from AMNS and Steel Authority. So if I have to procure procure from you, then I need, you know, uh better uh strategy that I can shift my business to you.\", \"response\": \"Okay, understood. ... let me check the plant pricing uh regarding your thicknesses of 1.8 and 1.6 and 2 mm.\"}, {\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"So if JSW gives me a better deal, price, and direct supply...\", \"response\": \"Okay, sir. Uh can you just give me some time? So let me check the plant pricing... I'll share you the prices by three.\"}], \"call_summary\": \"The customer, a dealer and distributor, has a large immediate requirement for HR coil (100 MT) and a regular need for GP sheets. They currently procure from competitors (AMNS, SAIL) and are open to switching to JSW for a better price and direct supply. The agent successfully captured detailed specifications for both products and committed to providing a quote by 3 PM the same day.\"}", "error": null, "latency_ms": 36498, "input_tokens": 5279, "output_tokens": 1111, "created_at": "2026-09-25 11:52:19", "sentiment": "positive", "sentiment_score": 0.255, "sentiment_confidence": "high", "pos": 35, "neg": 14, "lex_hits": 46, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.499, "agent_talk_sec": 124.6, "customer_talk_sec": 125.0, "dead_air_sec": 334.4, "longest_monologue_sec": 8.8, "agent_wpm": 321.2, "interruptions": 0, "agent_turns": 52, "customer_turns": 48, "discovery_qs": 20, "words_agent": 667, "words_customer": 611, "monologue_heavy": 0, "turns": [ { "ucid": "21112178824543891", "idx": 0, "speaker": "customer", "start_s": 1.18, "end_s": 1.6, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178824543891", "idx": 1, "speaker": "agent", "start_s": 2.0, "end_s": 2.39, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178824543891", "idx": 2, "speaker": "customer", "start_s": 3.0, "end_s": 3.23, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178824543891", "idx": 3, "speaker": "agent", "start_s": 3.7, "end_s": 5.1, "text_en": "Hello, uh good afternoon, sir.", "text_native": "Hello, uh good afternoon, sir." }, { "ucid": "21112178824543891", "idx": 4, "speaker": "customer", "start_s": 5.5, "end_s": 6.1, "text_en": "Good afternoon.", "text_native": "Good afternoon." }, { "ucid": "21112178824543891", "idx": 5, "speaker": "agent", "start_s": 6.49, "end_s": 8.1, "text_en": "Sir, is this Adheep Alloys and Sons, right?", "text_native": "Sir, is this Adheep Alloys and Sons, right?" }, { "ucid": "21112178824543891", "idx": 6, "speaker": "customer", "start_s": 8.4, "end_s": 8.7, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178824543891", "idx": 7, "speaker": "agent", "start_s": 9.1, "end_s": 10.4, "text_en": "Okay. Varun from JSW, sir.", "text_native": "Okay. Varun from JSW, sir." }, { "ucid": "21112178824543891", "idx": 8, "speaker": "customer", "start_s": 10.8, "end_s": 11.1, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178824543891", "idx": 9, "speaker": "agent", "start_s": 11.5, "end_s": 13.9, "text_en": "I just saw your account that you have recently registered in our JSW.", "text_native": "I just saw your account that you have recently registered in our JSW." }, { "ucid": "21112178824543891", "idx": 10, "speaker": "customer", "start_s": 14.3, "end_s": 14.6, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178824543891", "idx": 11, "speaker": "agent", "start_s": 15.1, "end_s": 19.8, "text_en": "So I just want to understand your business. Uh, so what is your nature of business, sir? Are you into manufacturing or any construction business?", "text_native": "So I just want to understand your business. Uh, so what is your nature of business, sir? Are you into manufacturing or any construction business?" }, { "ucid": "21112178824543891", "idx": 12, "speaker": "customer", "start_s": 20.2, "end_s": 26.4, "text_en": "No, we are basically uh uh a dealer and distributor kind of uh company who provide materials to the our OEMs.", "text_native": "No, we are basically uh uh a dealer and distributor kind of uh company who provide materials to the our OEMs." }, { "ucid": "21112178824543891", "idx": 13, "speaker": "agent", "start_s": 26.9, "end_s": 30.2, "text_en": "Okay. So that you have registered in our JSW, no? So which material uh you are looking for? I mean...", "text_native": "Okay. So that you have registered in our JSW, no? So which material uh you are looking for? I mean..." }, { "ucid": "21112178824543891", "idx": 14, "speaker": "customer", "start_s": 30.2, "end_s": 31.8, "text_en": "HR coil, HR HR coil.", "text_native": "HR coil, HR HR coil." }, { "ucid": "21112178824543891", "idx": 15, "speaker": "agent", "start_s": 32.2, "end_s": 33.0, "text_en": "HR coils and?", "text_native": "HR coils and?" }, { "ucid": "21112178824543891", "idx": 16, "speaker": "customer", "start_s": 33.4, "end_s": 35.4, "text_en": "HR coil and sheet and sometimes structure also.", "text_native": "HR coil and sheet and sometimes structure also." }, { "ucid": "21112178824543891", "idx": 17, "speaker": "agent", "start_s": 35.6, "end_s": 36.8, "text_en": "Structural material. Okay.", "text_native": "Structural material. Okay." }, { "ucid": "21112178824543891", "idx": 18, "speaker": "agent", "start_s": 37.8, "end_s": 40.0, "text_en": "Uh, is there any live requirement as of today? No, right?", "text_native": "Uh, is there any live requirement as of today? No, right?" }, { "ucid": "21112178824543891", "idx": 19, "speaker": "customer", "start_s": 40.4, "end_s": 41.6, "text_en": "Yeah, 1.8 HR coil.", "text_native": "Yeah, 1.8 HR coil." }, { "ucid": "21112178824543891", "idx": 20, "speaker": "agent", "start_s": 42.0, "end_s": 44.4, "text_en": "1.8 HR coil. And what is the volume?", "text_native": "1.8 HR coil. And what is the volume?" }, { "ucid": "21112178824543891", "idx": 21, "speaker": "customer", "start_s": 44.4, "end_s": 46.2, "text_en": "Uh yeah yeah, 2.0, 2.6, 2.6.", "text_native": "Uh yeah yeah, 2.0, 2.6, 2.6." }, { "ucid": "21112178824543891", "idx": 22, "speaker": "agent", "start_s": 46.2, "end_s": 48.4, "text_en": "And what is the volume in this 1.8 HR coil?", "text_native": "And what is the volume in this 1.8 HR coil?" }, { "ucid": "21112178824543891", "idx": 23, "speaker": "customer", "start_s": 48.7, "end_s": 49.1, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178824543891", "idx": 24, "speaker": "agent", "start_s": 49.6, "end_s": 51.0, "text_en": "How much volume?", "text_native": "How much volume?" }, { "ucid": "21112178824543891", "idx": 25, "speaker": "customer", "start_s": 52.0, "end_s": 52.8, "text_en": "100 tons.", "text_native": "100 tons." }, { "ucid": "21112178824543891", "idx": 26, "speaker": "agent", "start_s": 53.2, "end_s": 53.8, "text_en": "100 tons.", "text_native": "100 tons." }, { "ucid": "21112178824543891", "idx": 27, "speaker": "customer", "start_s": 54.0, "end_s": 56.2, "text_en": "Yeah, but I need to, you know, add on in this quantity.", "text_native": "Yeah, but I need to, you know, add on in this quantity." }, { "ucid": "21112178824543891", "idx": 28, "speaker": "agent", "start_s": 56.6, "end_s": 58.0, "text_en": "I'm just, let me just start a new...", "text_native": "I'm just, let me just start a new..." }, { "ucid": "21112178824543891", "idx": 29, "speaker": "customer", "start_s": 58.8, "end_s": 60.4, "text_en": "Your voice is breaking. Can you repeat again?", "text_native": "Your voice is breaking. Can you repeat again?" }, { "ucid": "21112178824543891", "idx": 30, "speaker": "agent", "start_s": 61.2, "end_s": 63.8, "text_en": "So, you are looking for 1.8 HR coil, 100 tons?", "text_native": "So, you are looking for 1.8 HR coil, 100 tons?" }, { "ucid": "21112178824543891", "idx": 31, "speaker": "customer", "start_s": 64.2, "end_s": 66.8, "text_en": "Yeah, 1.8 mm, 1.6 mm, 2 mm, all in mix, 100 tons.", "text_native": "Yeah, 1.8 mm, 1.6 mm, 2 mm, all in mix, 100 tons." }, { "ucid": "21112178824543891", "idx": 32, "speaker": "agent", "start_s": 67.2, "end_s": 70.4, "text_en": "So in the mix of 1.8, 1.6 and 2 mm, you you need 100 tons.", "text_native": "So in the mix of 1.8, 1.6 and 2 mm, you you need 100 tons." }, { "ucid": "21112178824543891", "idx": 33, "speaker": "customer", "start_s": 70.8, "end_s": 72.8, "text_en": "Yeah, approx. It varies from project to project also.", "text_native": "Yeah, approx. It varies from project to project also." }, { "ucid": "21112178824543891", "idx": 34, "speaker": "agent", "start_s": 73.2, "end_s": 75.8, "text_en": "Okay. Uh, so when are you planning to procure this 100 metric tons, sir?", "text_native": "Okay. Uh, so when are you planning to procure this 100 metric tons, sir?" }, { "ucid": "21112178824543891", "idx": 35, "speaker": "customer", "start_s": 76.2, "end_s": 82.0, "text_en": "So first tell me about the the way you we are going to work together because as per I know that you have uh, you know, either a dealer network or a direct OEM network.", "text_native": "So first tell me about the the way you we are going to work together because as per I know that you have uh, you know, either a dealer network or a direct OEM network." }, { "ucid": "21112178824543891", "idx": 36, "speaker": "agent", "start_s": 82.4, "end_s": 82.9, "text_en": "We have both.", "text_native": "We have both." }, { "ucid": "21112178824543891", "idx": 37, "speaker": "customer", "start_s": 83.4, "end_s": 84.0, "text_en": "Yeah. So how you...", "text_native": "Yeah. So how you..." }, { "ucid": "21112178824543891", "idx": 38, "speaker": "agent", "start_s": 84.0, "end_s": 90.8, "text_en": "For the JSW, sir, for the JSW I can directly give my from my plant. Uh for if you are looking for any other particular brand, either any primary brand as like SAIL or Tata, so I can give you my from my OEM or distributor.", "text_native": "For the JSW, sir, for the JSW I can directly give my from my plant. Uh for if you are looking for any other particular brand, either any primary brand as like SAIL or Tata, so I can give you my from my OEM or distributor." }, { "ucid": "21112178824543891", "idx": 39, "speaker": "customer", "start_s": 91.2, "end_s": 94.6, "text_en": "So what you are saying that you are directly from the JSW or from the JSW uh distributor?", "text_native": "So what you are saying that you are directly from the JSW or from the JSW uh distributor?" }, { "ucid": "21112178824543891", "idx": 40, "speaker": "agent", "start_s": 95.0, "end_s": 96.4, "text_en": "No, direct from JSW plant.", "text_native": "No, direct from JSW plant." }, { "ucid": "21112178824543891", "idx": 41, "speaker": "customer", "start_s": 96.8, "end_s": 97.4, "text_en": "Which plant?", "text_native": "Which plant?" }, { "ucid": "21112178824543891", "idx": 42, "speaker": "agent", "start_s": 97.8, "end_s": 104.4, "text_en": "So we have one is in Vasind, another one is in Dolvi, and another one is in in Karnataka area. But uh plant plant we can give the delivered pricing.", "text_native": "So we have one is in Vasind, another one is in Dolvi, and another one is in in Karnataka area. But uh plant plant we can give the delivered pricing." }, { "ucid": "21112178824543891", "idx": 43, "speaker": "customer", "start_s": 104.8, "end_s": 105.1, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178824543891", "idx": 44, "speaker": "customer", "start_s": 105.6, "end_s": 107.4, "text_en": "So billing will be done from direct JSW, right?", "text_native": "So billing will be done from direct JSW, right?" }, { "ucid": "21112178824543891", "idx": 45, "speaker": "agent", "start_s": 107.8, "end_s": 109.4, "text_en": "Yeah, yeah, we can directly give from JSW itself.", "text_native": "Yeah, yeah, we can directly give from JSW itself." }, { "ucid": "21112178824543891", "idx": 46, "speaker": "customer", "start_s": 109.8, "end_s": 113.4, "text_en": "So you are on a payroll of JSW or some other third party which which has a tie-up with JSW?", "text_native": "So you are on a payroll of JSW or some other third party which which has a tie-up with JSW?" }, { "ucid": "21112178824543891", "idx": 47, "speaker": "agent", "start_s": 113.6, "end_s": 122.4, "text_en": "We are not a third party, sir. Uh see, that you have registered on the JSW One platform, no? So JSW One platform is a joint venture company of JSW group. It's a group company. So basically it's an e-commerce business platform where we handle the customers who are into MSME sector.", "text_native": "We are not a third party, sir. Uh see, that you have registered on the JSW One platform, no? So JSW One platform is a joint venture company of JSW group. It's a group company. So basically it's an e-commerce business platform where we handle the customers who are into MSME sector." }, { "ucid": "21112178824543891", "idx": 48, "speaker": "customer", "start_s": 122.8, "end_s": 126.8, "text_en": "Okay. So like like dealers like us who supply to other OEMs, you can give material to us or not?", "text_native": "Okay. So like like dealers like us who supply to other OEMs, you can give material to us or not?" }, { "ucid": "21112178824543891", "idx": 49, "speaker": "agent", "start_s": 127.0, "end_s": 134.8, "text_en": "So we can provide, we can supply the material to our to the MSME business segment customers mostly. And if the customer is looking for uh, I mean, directly for his manufacturing or construction business, we can also help with their requirements.", "text_native": "So we can provide, we can supply the material to our to the MSME business segment customers mostly. And if the customer is looking for uh, I mean, directly for his manufacturing or construction business, we can also help with their requirements." }, { "ucid": "21112178824543891", "idx": 50, "speaker": "customer", "start_s": 135.0, "end_s": 140.2, "text_en": "So I'm just asking for a simple question. Either you can bill me, if I have a Udyam certificate, can you bill me the material from JSW direct or not?", "text_native": "So I'm just asking for a simple question. Either you can bill me, if I have a Udyam certificate, can you bill me the material from JSW direct or not?" }, { "ucid": "21112178824543891", "idx": 51, "speaker": "agent", "start_s": 140.6, "end_s": 141.4, "text_en": "JSW direct.", "text_native": "JSW direct." }, { "ucid": "21112178824543891", "idx": 52, "speaker": "customer", "start_s": 141.8, "end_s": 143.2, "text_en": "Okay. And what will be the pricing structure?", "text_native": "Okay. And what will be the pricing structure?" }, { "ucid": "21112178824543891", "idx": 53, "speaker": "agent", "start_s": 143.6, "end_s": 152.2, "text_en": "Pricing I can give you, sir. Uh because for your requirement, I want to check with my plant. I mean, plant team is sits at uh uh I mean, in the another other, I mean, other office. Okay. In Mumbai itself. So I have to check with them and I'll quote you the price then.", "text_native": "Pricing I can give you, sir. Uh because for your requirement, I want to check with my plant. I mean, plant team is sits at uh uh I mean, in the another other, I mean, other office. Okay. In Mumbai itself. So I have to check with them and I'll quote you the price then." }, { "ucid": "21112178824543891", "idx": 54, "speaker": "customer", "start_s": 152.6, "end_s": 154.6, "text_en": "So I also procure JSW GP coil, GP sheets.", "text_native": "So I also procure JSW GP coil, GP sheets." }, { "ucid": "21112178824543891", "idx": 55, "speaker": "agent", "start_s": 155.0, "end_s": 156.2, "text_en": "JSW GP sheets, okay.", "text_native": "JSW GP sheets, okay." }, { "ucid": "21112178824543891", "idx": 56, "speaker": "customer", "start_s": 156.6, "end_s": 159.8, "text_en": "Yeah, 1.2 mm, 1.5 mm, 2 mm, 2.5 mm and 3 mm.", "text_native": "Yeah, 1.2 mm, 1.5 mm, 2 mm, 2.5 mm and 3 mm." }, { "ucid": "21112178824543891", "idx": 57, "speaker": "agent", "start_s": 160.2, "end_s": 160.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178824543891", "idx": 58, "speaker": "agent", "start_s": 161.2, "end_s": 164.2, "text_en": "So, but the live requirement for you is like a 1.8, 1.6 and 2 mix of 100 tons?", "text_native": "So, but the live requirement for you is like a 1.8, 1.6 and 2 mix of 100 tons?" }, { "ucid": "21112178824543891", "idx": 59, "speaker": "customer", "start_s": 164.4, "end_s": 170.4, "text_en": "It's a it's a regular regular requirement for me for HR and GP. I procure from AMNS, AMNS or Steel Authority of India Limited for HR sheet.", "text_native": "It's a it's a regular regular requirement for me for HR and GP. I procure from AMNS, AMNS or Steel Authority of India Limited for HR sheet." }, { "ucid": "21112178824543891", "idx": 60, "speaker": "agent", "start_s": 170.8, "end_s": 171.8, "text_en": "Okay, you are looking from...", "text_native": "Okay, you are looking from..." }, { "ucid": "21112178824543891", "idx": 61, "speaker": "customer", "start_s": 172.8, "end_s": 179.4, "text_en": "So if JSW gives me a better deal, price, and direct supply, and the, you know, quality of material for the OEM because we don't, you know, uh like the, you know, defective material kind of products from you.", "text_native": "So if JSW gives me a better deal, price, and direct supply, and the, you know, quality of material for the OEM because we don't, you know, uh like the, you know, defective material kind of products from you." }, { "ucid": "21112178824543891", "idx": 62, "speaker": "agent", "start_s": 179.8, "end_s": 185.0, "text_en": "We can give you the material with quality assurance and we can share you the test certificates along with your delivery and all. So no issues in that.", "text_native": "We can give you the material with quality assurance and we can share you the test certificates along with your delivery and all. So no issues in that." }, { "ucid": "21112178824543891", "idx": 63, "speaker": "customer", "start_s": 185.4, "end_s": 185.7, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178824543891", "idx": 64, "speaker": "customer", "start_s": 186.2, "end_s": 198.4, "text_en": "So now it comes to the terms, it comes to now terms, delivery time you take, and the price. The three parts you have to clarify so that because I am procuring material from AMNS and Steel Authority. So if I have to procure procure from you, then I need, you know, uh better uh strategy that I can shift my business to you.", "text_native": "So now it comes to the terms, it comes to now terms, delivery time you take, and the price. The three parts you have to clarify so that because I am procuring material from AMNS and Steel Authority. So if I have to procure procure from you, then I need, you know, uh better uh strategy that I can shift my business to you." }, { "ucid": "21112178824543891", "idx": 65, "speaker": "agent", "start_s": 198.8, "end_s": 199.6, "text_en": "Okay, understood.", "text_native": "Okay, understood." }, { "ucid": "21112178824543891", "idx": 66, "speaker": "agent", "start_s": 200.6, "end_s": 206.8, "text_en": "Okay, sir. Uh can you just give me some time? So let me check the plant pricing uh regarding your thicknesses of 1.8 and 1.6 and 2 mm. So I'll split the quantity and I for the HR coil.", "text_native": "Okay, sir. Uh can you just give me some time? So let me check the plant pricing uh regarding your thicknesses of 1.8 and 1.6 and 2 mm. So I'll split the quantity and I for the HR coil." }, { "ucid": "21112178824543891", "idx": 67, "speaker": "customer", "start_s": 207.2, "end_s": 207.8, "text_en": "Yeah. And GP?", "text_native": "Yeah. And GP?" }, { "ucid": "21112178824543891", "idx": 68, "speaker": "agent", "start_s": 208.2, "end_s": 211.0, "text_en": "So what is that, I mean, thickness-wise volume, sir? What is the volume for each thickness?", "text_native": "So what is that, I mean, thickness-wise volume, sir? What is the volume for each thickness?" }, { "ucid": "21112178824543891", "idx": 69, "speaker": "customer", "start_s": 211.4, "end_s": 212.6, "text_en": "GP coil, GP sheet, right?", "text_native": "GP coil, GP sheet, right?" }, { "ucid": "21112178824543891", "idx": 70, "speaker": "agent", "start_s": 213.0, "end_s": 213.8, "text_en": "Yeah, yeah, GP sheets.", "text_native": "Yeah, yeah, GP sheets." }, { "ucid": "21112178824543891", "idx": 71, "speaker": "customer", "start_s": 214.2, "end_s": 224.2, "text_en": "So GP sheet I will procure uh each size approximately uh 10 to 15 metric tons. So there are five kind of sizes in single lot. I'll like 1.2 mm, 1.5 mm, uh 2 mm, 2.5 mm and 3 mm. 1250 is the width.", "text_native": "So GP sheet I will procure uh each size approximately uh 10 to 15 metric tons. So there are five kind of sizes in single lot. I'll like 1.2 mm, 1.5 mm, uh 2 mm, 2.5 mm and 3 mm. 1250 is the width." }, { "ucid": "21112178824543891", "idx": 72, "speaker": "agent", "start_s": 224.6, "end_s": 224.9, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178824543891", "idx": 73, "speaker": "customer", "start_s": 225.6, "end_s": 225.9, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178824543891", "idx": 74, "speaker": "agent", "start_s": 226.4, "end_s": 227.2, "text_en": "What will be the length?", "text_native": "What will be the length?" }, { "ucid": "21112178824543891", "idx": 75, "speaker": "customer", "start_s": 227.6, "end_s": 228.6, "text_en": "Uh 3 meters.", "text_native": "Uh 3 meters." }, { "ucid": "21112178824543891", "idx": 76, "speaker": "agent", "start_s": 228.8, "end_s": 230.6, "text_en": "3 meter. Okay. 3000 mm.", "text_native": "3 meter. Okay. 3000 mm." }, { "ucid": "21112178824543891", "idx": 77, "speaker": "agent", "start_s": 231.4, "end_s": 235.4, "text_en": "Okay. So I'll consider this width and this length and I'll quote for the GP sheets and HR coil the same. So what will be the volume for these...", "text_native": "Okay. So I'll consider this width and this length and I'll quote for the GP sheets and HR coil the same. So what will be the volume for these..." }, { "ucid": "21112178824543891", "idx": 78, "speaker": "customer", "start_s": 235.4, "end_s": 237.8, "text_en": "And GSM is 120, 120 GSM for GP.", "text_native": "And GSM is 120, 120 GSM for GP." }, { "ucid": "21112178824543891", "idx": 79, "speaker": "agent", "start_s": 238.0, "end_s": 238.6, "text_en": "Okay. Okay.", "text_native": "Okay. Okay." }, { "ucid": "21112178824543891", "idx": 80, "speaker": "agent", "start_s": 239.4, "end_s": 241.8, "text_en": "Okay. So what will be the volume for the each and every thickness, sir?", "text_native": "Okay. So what will be the volume for the each and every thickness, sir?" }, { "ucid": "21112178824543891", "idx": 81, "speaker": "customer", "start_s": 242.2, "end_s": 247.4, "text_en": "So basically 10 metric ton for GP sheets and later on if we like like your price, we can procure coil and then cut in our place.", "text_native": "So basically 10 metric ton for GP sheets and later on if we like like your price, we can procure coil and then cut in our place." }, { "ucid": "21112178824543891", "idx": 82, "speaker": "agent", "start_s": 247.8, "end_s": 248.6, "text_en": "Okay. Cool.", "text_native": "Okay. Cool." }, { "ucid": "21112178824543891", "idx": 83, "speaker": "agent", "start_s": 250.4, "end_s": 254.8, "text_en": "Okay, sir. Uh let me create your inquiry and on the Python, I'll share you the prices by three.", "text_native": "Okay, sir. Uh let me create your inquiry and on the Python, I'll share you the prices by three." }, { "ucid": "21112178824543891", "idx": 84, "speaker": "customer", "start_s": 255.2, "end_s": 257.6, "text_en": "Can I have your contact number? Because after this call, because this is...", "text_native": "Can I have your contact number? Because after this call, because this is..." }, { "ucid": "21112178824543891", "idx": 85, "speaker": "agent", "start_s": 257.6, "end_s": 261.4, "text_en": "Yeah, yeah, this is a system generated number. I'll share you the process. This is my contact number. I'll share you the prices on WhatsApp or mail.", "text_native": "Yeah, yeah, this is a system generated number. I'll share you the process. This is my contact number. I'll share you the prices on WhatsApp or mail." }, { "ucid": "21112178824543891", "idx": 86, "speaker": "customer", "start_s": 261.8, "end_s": 262.1, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178824543891", "idx": 87, "speaker": "customer", "start_s": 262.2, "end_s": 268.2, "text_en": "So can you please, can you please share your contact number so that if if required, I can share my contact, I mean requirement to you on WhatsApp or something so that you can quote.", "text_native": "So can you please, can you please share your contact number so that if if required, I can share my contact, I mean requirement to you on WhatsApp or something so that you can quote." }, { "ucid": "21112178824543891", "idx": 88, "speaker": "agent", "start_s": 268.4, "end_s": 270.4, "text_en": "Yeah, I'm just texting you on WhatsApp. You can just...", "text_native": "Yeah, I'm just texting you on WhatsApp. You can just..." }, { "ucid": "21112178824543891", "idx": 89, "speaker": "customer", "start_s": 270.4, "end_s": 278.8, "text_en": "This is my WhatsApp number. So I request you to kindly share your visiting card and the details so that I can have your contact number and email ID so that I can communicate directly to you for my requirements.", "text_native": "This is my WhatsApp number. So I request you to kindly share your visiting card and the details so that I can have your contact number and email ID so that I can communicate directly to you for my requirements." }, { "ucid": "21112178824543891", "idx": 90, "speaker": "agent", "start_s": 279.2, "end_s": 279.8, "text_en": "Okay, definitely.", "text_native": "Okay, definitely." }, { "ucid": "21112178824543891", "idx": 91, "speaker": "customer", "start_s": 280.2, "end_s": 282.6, "text_en": "So these are my regular requirements, so request you to quote accordingly.", "text_native": "So these are my regular requirements, so request you to quote accordingly." }, { "ucid": "21112178824543891", "idx": 92, "speaker": "agent", "start_s": 283.0, "end_s": 283.4, "text_en": "Yeah, yeah.", "text_native": "Yeah, yeah." }, { "ucid": "21112178824543891", "idx": 93, "speaker": "customer", "start_s": 284.0, "end_s": 285.6, "text_en": "So when should I expect your quotation?", "text_native": "So when should I expect your quotation?" }, { "ucid": "21112178824543891", "idx": 94, "speaker": "agent", "start_s": 286.0, "end_s": 287.0, "text_en": "By 3 o'clock, sir.", "text_native": "By 3 o'clock, sir." }, { "ucid": "21112178824543891", "idx": 95, "speaker": "customer", "start_s": 287.6, "end_s": 288.0, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178824543891", "idx": 96, "speaker": "agent", "start_s": 288.2, "end_s": 289.4, "text_en": "By 3 o'clock. 3 o'clock. Yeah.", "text_native": "By 3 o'clock. 3 o'clock. Yeah." }, { "ucid": "21112178824543891", "idx": 97, "speaker": "customer", "start_s": 289.8, "end_s": 291.0, "text_en": "Yeah. Okay. Thank you.", "text_native": "Yeah. Okay. Thank you." }, { "ucid": "21112178824543891", "idx": 98, "speaker": "agent", "start_s": 291.6, "end_s": 291.8, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178824543891", "idx": 99, "speaker": "agent", "start_s": 292.6, "end_s": 293.0, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178824543891", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Hello, uh good afternoon, sir. ... Varun from JSW, sir. I just saw your account that you have recently registered in our JSW.", "comment": "The agent provided a warm opening, stated his name and company, and gave a clear, non-salesy reason for the call." }, { "ucid": "21112178824543891", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 2, "evidence": "Sir, is this Adheep Alloys and Sons, right? ... This is my WhatsApp number.", "comment": "The agent confirmed the company name and contact number, but did not ask for the procurement city or explicitly confirm the customer's role in procurement." }, { "ucid": "21112178824543891", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 3, "evidence": "what is your nature of business, sir? ... I procure from AMNS, AMNS or Steel Authority of India Limited for HR sheet. ... I also procure JSW GP coil, GP sheets.", "comment": "The agent only asked about business type, and the customer volunteered their current brands and that they buy JSW GP. Key questions on monthly tonnage, end-use, and payment terms were missed." }, { "ucid": "21112178824543891", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "JSW One platform is a joint venture company of JSW group. It's a group company. So basically it's an e-commerce business platform where we handle the customers who are into MSME sector.", "comment": "The agent explained the role of JSW One and later mentioned Test Certificates and delivered pricing, covering the core platform value." }, { "ucid": "21112178824543891", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "is there any live requirement as of today? No, right? ... Yeah, 1.8 HR coil.", "comment": "The agent asked for a live requirement and, upon receiving one, captured detailed specifications for both HR coil and GP sheets, including thickness, width, length, and GSM." }, { "ucid": "21112178824543891", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "when should I expect your quotation? ... By 3 o'clock, sir.", "comment": "The agent committed to sending a quote and agreed on a specific time for delivery (3 o'clock), which constitutes a clear next step." } ], "objections": [ { "ucid": "21112178824543891", "obj_type": "incumbent_supplier", "state": "handled", "evidence": "I am procuring material from AMNS and Steel Authority. So if I have to procure procure from you, then I need, you know, uh better uh strategy that I can shift my business to you.", "response": "Okay, understood. ... let me check the plant pricing uh regarding your thicknesses of 1.8 and 1.6 and 2 mm." }, { "ucid": "21112178824543891", "obj_type": "price", "state": "handled", "evidence": "So if JSW gives me a better deal, price, and direct supply...", "response": "Okay, sir. Uh can you just give me some time? So let me check the plant pricing... I'll share you the prices by three." } ], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)" ], "objection_phrases_list": [] }