{
  "ucid": "21112178823970431",
  "call_date": "2026-09-01",
  "start_time": "2026-09-01 10:45:04",
  "end_time": "2026-09-01 10:47:08",
  "duration_sec": 124,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Send_Email",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe69f2b1b4a8701de30ba49170d3f9087.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1319,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178823970431__DIAe69f2b1b4a8701de30ba49170d3f9087.mp3",
  "audio_bytes": 324432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 108.144,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello.   (हॅलो.)\n[1s] AGENT: Ajay Rolling Shutter?   (अजय रोलिंग शटर?)\n[3s] CUSTOMER: Yes, ji, tell me.   (हा, जी बोला.)\n[3s] AGENT: Sir, Anupriti speaking from JSW One.   (सर, अनुप्रिती बोलतीये JSW One मधून.)\n[5s] CUSTOMER: Yes, tell me.   (हा बोला.)\n[6s] AGENT: Your account was registered on our portal, sir.   (तुमचं अकाउंट रजिस्टर होतं सर आमच्या पोर्टल वरती.)\n[8s] CUSTOMER: Yes.   (हा.)\n[9s] AGENT: Uh sir, you have mentioned your requirement, galvanized plain coil.   (अ सर तुमची रिक्वायरमेंट तुम्ही मेन्शन केली आहे, galvanized plain coil.)\n[12s] CUSTOMER: Yes.   (हा.)\n[13s] AGENT: Uh sir, meaning, uh, are you in trading or in manufacturing?   (अ सर म्हणजे अ तुमचं म्हणजे ट्रेडिंग मध्ये आहे का मॅन्युफॅक्चरिंग मध्ये आहे तुम्ही?)\n[17s] CUSTOMER: Uh, will I get the coil with slitting and all?   (अ, स्लिटिंग वगैरे करून मिळेल ना तो coil?)\n[20s] AGENT: Slitting, I'll ask and tell you. Galvanized coil...   (स्लिटिंग मी विचारून सांगते. Galvanized coil...)\n[22s] CUSTOMER: Yes, that will work then. So I wanted it with slitting.   (हा चालेल ना मग. तर स्लिटिंग करून पाहिजे होता मला तो.)\n[25s] AGENT: 10 ton... no. 10 ton sir is a bit difficult.   (10 ton... नाही. 10 ton सर थोडं अवघड आहे.)\n[28s] AGENT: Uh, you can get a standard coil.   (अ standard coil भेटू शकते तुम्हाला.)\n[30s] CUSTOMER: Standard?\n[30s] AGENT: Yes.   (हा.)\n[31s] CUSTOMER: Yes.   (हा.)\n[32s] CUSTOMER: What about the price and all, the rate and all?   (ते price वगैरे, rate वगैरे काय?)\n[34s] AGENT: Price sir, if a standard coil is acceptable to you, then I will give the rates accordingly.   (Price सर तुम्हाला standard coil जर accepted आहे तर मी तसे rate देते मग.)\n[36s] AGENT: You won't get it with slitting.   (स्लिटिंग करून नाही मिळणार.)\n[39s] CUSTOMER: Okay then, it will work then.   (ठीक आहे मग चालेल मग.)\n[40s] AGENT: Will work. Galvanized coil, right?   (चालेल. Galvanized coil ना?)\n[41s] CUSTOMER: Yes, yes.   (हा हा.)\n[42s] AGENT: [inaudible] GP is needed. [inaudible] after giving GP [inaudible] extra charges [inaudible] Hello?   ([inaudible] GP पाहिजे. [inaudible] GP देऊन [inaudible] extra charges [inaudible] हॅलो?)\n[49s] CUSTOMER: Yes, tell me.   (हा, बोला.)\n[50s] AGENT: Yes sir. Uh, I will send you a quotation including the slitting charges.   (हा सर. अ तुम्हाला स्लिटिंग चार्जेस include करून तुम्हाला एक quotation पाठवते.)\n[53s] AGENT: This is 0.8, 1250 and regular, right, yours?   (हे 0.8, 1250 आणि regular आहे ना तुमचं?)\n[55s] CUSTOMER: Will work, will work.   (चालेल चालेल.)\n[56s] AGENT: Will work. Okay sir, I'll do it.   (चालेल. ठीक आहे सर, मी करते.)\n[58s] AGENT: Uh... Okay, thank you.   (अ... Okay, thank you.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 32,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the agent's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "32 turns, clean transcript (3% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "Before committing to a quote, you must revalidate all key details (quantity, location, timeline) and ask discovery questions to understand the customer's full requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, from a rolling shutter company, enquired about a galvanized plain coil and asked if slitting service was available. The agent initially expressed difficulty with the service but then reversed and committed to sending a quotation including slitting charges. Key details like quantity and delivery location were not re-confirmed before the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your account was registered on our portal, sir.\", \"comment\": \"The agent correctly acknowledged the customer's prior action on the JSW One portal.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"galvanized plain coil... This is 0.8, 1250 and regular, right, yours?\", \"comment\": \"Agent confirmed product and size, but failed to revalidate quantity, delivery location, or timeline, hitting only 2 of 5 required fields.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"are you in trading or in manufacturing?\", \"comment\": \"Agent only attempted one discovery question about the customer's business type, failing to ask about volume, brands, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"I will send you a quotation including the slitting charges.\", \"comment\": \"The agent committed to providing a price via a quotation, fulfilling the core intent of this step.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent focused only on the customer's requested product (GP coil) and did not waste time re-pitching the portfolio.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Before committing to a quote, you must revalidate all key details (quantity, location, timeline) and ask discovery questions to understand the customer's full requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, from a rolling shutter company, enquired about a galvanized plain coil and asked if slitting service was available. The agent initially expressed difficulty with the service but then reversed and committed to sending a quotation including slitting charges. Key details like quantity and delivery location were not re-confirmed before the call ended.\"}",
  "error": null,
  "latency_ms": 28974,
  "input_tokens": 3574,
  "output_tokens": 688,
  "created_at": "2026-09-25 11:52:14",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.76,
  "agent_talk_sec": 39.9,
  "customer_talk_sec": 12.6,
  "dead_air_sec": 71.5,
  "longest_monologue_sec": 7.0,
  "agent_wpm": 209.0,
  "interruptions": 0,
  "agent_turns": 18,
  "customer_turns": 14,
  "discovery_qs": 5,
  "words_agent": 139,
  "words_customer": 58,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178823970431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.5,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178823970431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.79,
      "end_s": 1.19,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178823970431",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 2.39,
      "text_en": "Ajay Rolling Shutter?",
      "text_native": "अजय रोलिंग शटर?"
    },
    {
      "ucid": "21112178823970431",
      "idx": 3,
      "speaker": "customer",
      "start_s": 2.59,
      "end_s": 3.29,
      "text_en": "Yes, ji, tell me.",
      "text_native": "हा, जी बोला."
    },
    {
      "ucid": "21112178823970431",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 5.1,
      "text_en": "Sir, Anupriti speaking from JSW One.",
      "text_native": "सर, अनुप्रिती बोलतीये JSW One मधून."
    },
    {
      "ucid": "21112178823970431",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 5.8,
      "text_en": "Yes, tell me.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178823970431",
      "idx": 6,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 7.8,
      "text_en": "Your account was registered on our portal, sir.",
      "text_native": "तुमचं अकाउंट रजिस्टर होतं सर आमच्या पोर्टल वरती."
    },
    {
      "ucid": "21112178823970431",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 8.6,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178823970431",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.2,
      "end_s": 12.0,
      "text_en": "Uh sir, you have mentioned your requirement, galvanized plain coil.",
      "text_native": "अ सर तुमची रिक्वायरमेंट तुम्ही मेन्शन केली आहे, galvanized plain coil."
    },
    {
      "ucid": "21112178823970431",
      "idx": 9,
      "speaker": "customer",
      "start_s": 12.3,
      "end_s": 12.7,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178823970431",
      "idx": 10,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 16.8,
      "text_en": "Uh sir, meaning, uh, are you in trading or in manufacturing?",
      "text_native": "अ सर म्हणजे अ तुमचं म्हणजे ट्रेडिंग मध्ये आहे का मॅन्युफॅक्चरिंग मध्ये आहे तुम्ही?"
    },
    {
      "ucid": "21112178823970431",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 19.5,
      "text_en": "Uh, will I get the coil with slitting and all?",
      "text_native": "अ, स्लिटिंग वगैरे करून मिळेल ना तो coil?"
    },
    {
      "ucid": "21112178823970431",
      "idx": 12,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 22.5,
      "text_en": "Slitting, I'll ask and tell you. Galvanized coil...",
      "text_native": "स्लिटिंग मी विचारून सांगते. Galvanized coil..."
    },
    {
      "ucid": "21112178823970431",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 24.8,
      "text_en": "Yes, that will work then. So I wanted it with slitting.",
      "text_native": "हा चालेल ना मग. तर स्लिटिंग करून पाहिजे होता मला तो."
    },
    {
      "ucid": "21112178823970431",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 27.2,
      "text_en": "10 ton... no. 10 ton sir is a bit difficult.",
      "text_native": "10 ton... नाही. 10 ton सर थोडं अवघड आहे."
    },
    {
      "ucid": "21112178823970431",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.8,
      "end_s": 29.5,
      "text_en": "Uh, you can get a standard coil.",
      "text_native": "अ standard coil भेटू शकते तुम्हाला."
    },
    {
      "ucid": "21112178823970431",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 30.0,
      "text_en": "Standard?",
      "text_native": "Standard?"
    },
    {
      "ucid": "21112178823970431",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 30.3,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178823970431",
      "idx": 18,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 31.1,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178823970431",
      "idx": 19,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 33.3,
      "text_en": "What about the price and all, the rate and all?",
      "text_native": "ते price वगैरे, rate वगैरे काय?"
    },
    {
      "ucid": "21112178823970431",
      "idx": 20,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 36.5,
      "text_en": "Price sir, if a standard coil is acceptable to you, then I will give the rates accordingly.",
      "text_native": "Price सर तुम्हाला standard coil जर accepted आहे तर मी तसे rate देते मग."
    },
    {
      "ucid": "21112178823970431",
      "idx": 21,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 37.8,
      "text_en": "You won't get it with slitting.",
      "text_native": "स्लिटिंग करून नाही मिळणार."
    },
    {
      "ucid": "21112178823970431",
      "idx": 22,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 39.8,
      "text_en": "Okay then, it will work then.",
      "text_native": "ठीक आहे मग चालेल मग."
    },
    {
      "ucid": "21112178823970431",
      "idx": 23,
      "speaker": "agent",
      "start_s": 40.2,
      "end_s": 41.2,
      "text_en": "Will work. Galvanized coil, right?",
      "text_native": "चालेल. Galvanized coil ना?"
    },
    {
      "ucid": "21112178823970431",
      "idx": 24,
      "speaker": "customer",
      "start_s": 41.3,
      "end_s": 41.8,
      "text_en": "Yes, yes.",
      "text_native": "हा हा."
    },
    {
      "ucid": "21112178823970431",
      "idx": 25,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 49.0,
      "text_en": "[inaudible] GP is needed. [inaudible] after giving GP [inaudible] extra charges [inaudible] Hello?",
      "text_native": "[inaudible] GP पाहिजे. [inaudible] GP देऊन [inaudible] extra charges [inaudible] हॅलो?"
    },
    {
      "ucid": "21112178823970431",
      "idx": 26,
      "speaker": "customer",
      "start_s": 49.2,
      "end_s": 49.7,
      "text_en": "Yes, tell me.",
      "text_native": "हा, बोला."
    },
    {
      "ucid": "21112178823970431",
      "idx": 27,
      "speaker": "agent",
      "start_s": 49.8,
      "end_s": 53.0,
      "text_en": "Yes sir. Uh, I will send you a quotation including the slitting charges.",
      "text_native": "हा सर. अ तुम्हाला स्लिटिंग चार्जेस include करून तुम्हाला एक quotation पाठवते."
    },
    {
      "ucid": "21112178823970431",
      "idx": 28,
      "speaker": "agent",
      "start_s": 53.0,
      "end_s": 55.2,
      "text_en": "This is 0.8, 1250 and regular, right, yours?",
      "text_native": "हे 0.8, 1250 आणि regular आहे ना तुमचं?"
    },
    {
      "ucid": "21112178823970431",
      "idx": 29,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 56.2,
      "text_en": "Will work, will work.",
      "text_native": "चालेल चालेल."
    },
    {
      "ucid": "21112178823970431",
      "idx": 30,
      "speaker": "agent",
      "start_s": 56.3,
      "end_s": 57.8,
      "text_en": "Will work. Okay sir, I'll do it.",
      "text_native": "चालेल. ठीक आहे सर, मी करते."
    },
    {
      "ucid": "21112178823970431",
      "idx": 31,
      "speaker": "agent",
      "start_s": 58.0,
      "end_s": 59.8,
      "text_en": "Uh... Okay, thank you.",
      "text_native": "अ... Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178823970431",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Your account was registered on our portal, sir.",
      "comment": "The agent correctly acknowledged the customer's prior action on the JSW One portal."
    },
    {
      "ucid": "21112178823970431",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "galvanized plain coil... This is 0.8, 1250 and regular, right, yours?",
      "comment": "Agent confirmed product and size, but failed to revalidate quantity, delivery location, or timeline, hitting only 2 of 5 required fields."
    },
    {
      "ucid": "21112178823970431",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "are you in trading or in manufacturing?",
      "comment": "Agent only attempted one discovery question about the customer's business type, failing to ask about volume, brands, or payment terms."
    },
    {
      "ucid": "21112178823970431",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will send you a quotation including the slitting charges.",
      "comment": "The agent committed to providing a price via a quotation, fulfilling the core intent of this step."
    },
    {
      "ucid": "21112178823970431",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent focused only on the customer's requested product (GP coil) and did not waste time re-pitching the portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}