{
  "ucid": "21112178593458811",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 18:26:28",
  "end_time": "1899-12-30 18:27:14",
  "duration_sec": 46,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA63a9e741ab755a1122b7ca154b898558.mp3",
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  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 37.728,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
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  "english_text": "[0s] UNKNOWN: If you record your name and reason for calling, I'll see if this person is available.\n[5s] CUSTOMER: Hi.\n[9s] AGENT: Hello.\n[10s] CUSTOMER: Hello.\n[11s] AGENT: Hello?\n[12s] AGENT: Uh, just a good evening. Karthik this side from JSW One.\n[15s] CUSTOMER: JSW One?\n[16s] AGENT: Yes, sir.\n[18s] CUSTOMER: Oh, tell me.\n[18s] AGENT: Sir, uh, Bharat Thermo Techniques, do you have any steel requirement at the end?\n[21s] CUSTOMER: Yeah, we have requirement, but I'm in the middle of the meeting. You just WhatsApp me your visiting card. I will call you back after one hour.\n[27s] AGENT: Okay, sure, sir.\n[28s] CUSTOMER: Okay, thank you.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: The call begins with an automated IVR message before the human conversation starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
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  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "After your introduction, lead with a strong hook about price or availability to create immediate interest before asking about their requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
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  "catalogue_status": "unknown",
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  "supply_flag": "none",
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  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and asked about a steel requirement. The customer confirmed they have a need but was in a meeting and could not talk. The customer requested the agent's visiting card via WhatsApp and promised to call back in an hour, to which the agent agreed.",
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  "latency_ms": 30210,
  "input_tokens": 2769,
  "output_tokens": 700,
  "created_at": "2026-09-25 10:48:15",
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      "text_en": "Uh, just a good evening. Karthik this side from JSW One.",
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      "text_native": "JSW One?"
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      "text_en": "Oh, tell me.",
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      "text_en": "Sir, uh, Bharat Thermo Techniques, do you have any steel requirement at the end?",
      "text_native": "Sir, uh, Bharat Thermo Techniques, do you have any steel requirement at the end?"
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      "text_native": "Yeah, we have requirement, but I'm in the middle of the meeting. You just WhatsApp me your visiting card. I will call you back after one hour."
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    {
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      "text_en": "Okay, sure, sir.",
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      "text_en": "Okay, thank you.",
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    {
      "ucid": "21112178593458811",
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    {
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      "comment": "because the call was cut short by the customer before any discovery questions could be asked."
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      "comment": "because the call did not progress to the pitch stage as no discovery was conducted."
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    {
      "ucid": "21112178593458811",
      "step_id": "SL5",
      "step_name": "Qualify",
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      "result": "pass",
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      "questions_hit": null,
      "evidence": "Sir, uh, Bharat Thermo Techniques, do you have any steel requirement at the end?",
      "comment": "because the agent successfully asked if a current requirement exists, which the customer confirmed."
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    {
      "ucid": "21112178593458811",
      "step_id": "SL6",
      "step_name": "Closure with next step",
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      "questions_hit": null,
      "evidence": "Okay, sure, sir.",
      "comment": "because the agent agreed to the customer's proposed next step (sending a card for a callback)."
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    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
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  "objection_phrases_list": []
}