{
  "ucid": "21112178593447311",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 18:24:33",
  "end_time": "1899-12-30 18:25:54",
  "duration_sec": 81,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Wrong_Number",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8200f573bff00578cb89c4249ebd4978.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 149,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178593447311__DIA8200f573bff00578cb89c4249ebd4978.mp3",
  "audio_bytes": 216432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 72.144,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (హలో?)\n[2s] AGENT: Hmm, hello.   (హ్మ్, హలో.)\n[3s] AGENT: Hello, good evening sir.   (హలో, గుడ్ ఈవెనింగ్ సర్.)\n[4s] CUSTOMER: Good evening.   (గుడ్ ఈవెనింగ్.)\n[6s] AGENT: Sir, is this Ganesh Traders, sir?   (సర్, గణేష్ ట్రేడర్స్ అనా సర్?)\n[7s] CUSTOMER: Huh?   (ఆ?)\n[8s] AGENT: Is this Ganesh Traders I'm speaking to?   (గణేష్ ట్రేడర్స్ అనా మాట్లాడేది?)\n[10s] CUSTOMER: No, tell me.   (కాదండి, చెప్పండి.)\n[11s] AGENT: Okay, so I am Varun speaking from JSW. So, an account is registered under the name Ganesh Traders. I called for a follow-up.   (ఓకే, సో వరుణ్ ని మాట్లాడుతున్నాను JSW నుంచి. సో గణేష్ ట్రేడర్స్ అన్న పేరు మీద ఒక అకౌంట్ రిజిస్టర్డ్ అయి ఉంది. ఒక ఫాలో అప్ అని కాల్ చేశాను.)\n[16s] CUSTOMER: No.   (లేదండి.)\n[17s] AGENT: Okay, is it a wrong number, sir?   (ఓకే, రాంగ్ నంబరా సర్?)\n[18s] CUSTOMER: Yes.   (అవును.)\n[19s] CUSTOMER: See, ah, hello. I will give you Ganesh Traders' Ganesh's number, speak to him.   (సీ, ఆ, హలో. నేను గణేష్ ట్రేడర్స్ ది గణేష్ నంబర్ ఇస్తాను, మాట్లాడండి.)\n[22s] AGENT: Ah okay, tell me the number, sir.   (ఆ ఓకే, నంబర్ చెప్పండి సర్.)\n[28s] CUSTOMER: 98498\n[29s] AGENT: 98498\n[30s] CUSTOMER: 498, did you write it down?   (498 రాశారా?)\n[32s] CUSTOMER: 512\n[32s] AGENT: 98 512\n[34s] CUSTOMER: 9849851248\n[37s] AGENT: 48, okay.   (48, ఓకే.)\n[38s] AGENT: So, what is the contact person's name?   (సో, ఒక కాంటాక్ట్ పర్సన్ నేమ్ ఏంటి?)\n[40s] CUSTOMER: It's Srinath.   (శ్రీనాథ్ అండి.)\n[42s] AGENT: Who sir?   (ఎవరు సర్?)\n[42s] CUSTOMER: Srinath, Srinath.   (శ్రీనాథ్, శ్రీనాథ్.)\n[44s] AGENT: Srinath, okay.   (శ్రీనాథ్, ఓకే.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "noisy: Background chatter from the agent's side is present throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "26 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "Excellent work turning a wrong number into a correct contact; however, always remember to ask for permission to speak in your initial opener.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called the number for 'Ganesh Traders' but reached the wrong person. The respondent was helpful and provided the correct contact number and name (Srinath) for the intended party. The agent successfully captured this new information to re-attempt the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak before the call was identified as a wrong number.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was identified as a wrong number before the hook could be delivered.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was identified as a wrong number before discovery could be attempted.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Ah okay, tell me the number, sir. ... So, what is the contact person's name?\", \"comment\": \"Although not a standard closure, the agent successfully obtained the correct contact number and name, creating a clear and actionable next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Excellent work turning a wrong number into a correct contact; however, always remember to ask for permission to speak in your initial opener.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called the number for 'Ganesh Traders' but reached the wrong person. The respondent was helpful and provided the correct contact number and name (Srinath) for the intended party. The agent successfully captured this new information to re-attempt the call.\"}",
  "error": null,
  "latency_ms": 29584,
  "input_tokens": 3247,
  "output_tokens": 673,
  "created_at": "2026-09-25 10:53:48",
  "sentiment": "neutral",
  "sentiment_score": -0.091,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.582,
  "agent_talk_sec": 16.6,
  "customer_talk_sec": 11.9,
  "dead_air_sec": 52.5,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 263.9,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 13,
  "discovery_qs": 5,
  "words_agent": 73,
  "words_customer": 36,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178593447311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.6,
      "text_en": "Hello?",
      "text_native": "హలో?"
    },
    {
      "ucid": "21112178593447311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 2.9,
      "text_en": "Hmm, hello.",
      "text_native": "హ్మ్, హలో."
    },
    {
      "ucid": "21112178593447311",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 4.1,
      "text_en": "Hello, good evening sir.",
      "text_native": "హలో, గుడ్ ఈవెనింగ్ సర్."
    },
    {
      "ucid": "21112178593447311",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.4,
      "end_s": 5.0,
      "text_en": "Good evening.",
      "text_native": "గుడ్ ఈవెనింగ్."
    },
    {
      "ucid": "21112178593447311",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 6.7,
      "text_en": "Sir, is this Ganesh Traders, sir?",
      "text_native": "సర్, గణేష్ ట్రేడర్స్ అనా సర్?"
    },
    {
      "ucid": "21112178593447311",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 7.5,
      "text_en": "Huh?",
      "text_native": "ఆ?"
    },
    {
      "ucid": "21112178593447311",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 9.2,
      "text_en": "Is this Ganesh Traders I'm speaking to?",
      "text_native": "గణేష్ ట్రేడర్స్ అనా మాట్లాడేది?"
    },
    {
      "ucid": "21112178593447311",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 10.2,
      "text_en": "No, tell me.",
      "text_native": "కాదండి, చెప్పండి."
    },
    {
      "ucid": "21112178593447311",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 15.8,
      "text_en": "Okay, so I am Varun speaking from JSW. So, an account is registered under the name Ganesh Traders. I called for a follow-up.",
      "text_native": "ఓకే, సో వరుణ్ ని మాట్లాడుతున్నాను JSW నుంచి. సో గణేష్ ట్రేడర్స్ అన్న పేరు మీద ఒక అకౌంట్ రిజిస్టర్డ్ అయి ఉంది. ఒక ఫాలో అప్ అని కాల్ చేశాను."
    },
    {
      "ucid": "21112178593447311",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 16.5,
      "text_en": "No.",
      "text_native": "లేదండి."
    },
    {
      "ucid": "21112178593447311",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 17.8,
      "text_en": "Okay, is it a wrong number, sir?",
      "text_native": "ఓకే, రాంగ్ నంబరా సర్?"
    },
    {
      "ucid": "21112178593447311",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.0,
      "end_s": 18.4,
      "text_en": "Yes.",
      "text_native": "అవును."
    },
    {
      "ucid": "21112178593447311",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.1,
      "end_s": 22.0,
      "text_en": "See, ah, hello. I will give you Ganesh Traders' Ganesh's number, speak to him.",
      "text_native": "సీ, ఆ, హలో. నేను గణేష్ ట్రేడర్స్ ది గణేష్ నంబర్ ఇస్తాను, మాట్లాడండి."
    },
    {
      "ucid": "21112178593447311",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 23.3,
      "text_en": "Ah okay, tell me the number, sir.",
      "text_native": "ఆ ఓకే, నంబర్ చెప్పండి సర్."
    },
    {
      "ucid": "21112178593447311",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 28.8,
      "text_en": "98498",
      "text_native": "98498"
    },
    {
      "ucid": "21112178593447311",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 30.1,
      "text_en": "98498",
      "text_native": "98498"
    },
    {
      "ucid": "21112178593447311",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 31.4,
      "text_en": "498, did you write it down?",
      "text_native": "498 రాశారా?"
    },
    {
      "ucid": "21112178593447311",
      "idx": 17,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 32.3,
      "text_en": "512",
      "text_native": "512"
    },
    {
      "ucid": "21112178593447311",
      "idx": 18,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 33.5,
      "text_en": "98 512",
      "text_native": "98 512"
    },
    {
      "ucid": "21112178593447311",
      "idx": 19,
      "speaker": "customer",
      "start_s": 34.0,
      "end_s": 36.2,
      "text_en": "9849851248",
      "text_native": "9849851248"
    },
    {
      "ucid": "21112178593447311",
      "idx": 20,
      "speaker": "agent",
      "start_s": 36.6,
      "end_s": 37.5,
      "text_en": "48, okay.",
      "text_native": "48, ఓకే."
    },
    {
      "ucid": "21112178593447311",
      "idx": 21,
      "speaker": "agent",
      "start_s": 38.1,
      "end_s": 39.5,
      "text_en": "So, what is the contact person's name?",
      "text_native": "సో, ఒక కాంటాక్ట్ పర్సన్ నేమ్ ఏంటి?"
    },
    {
      "ucid": "21112178593447311",
      "idx": 22,
      "speaker": "customer",
      "start_s": 39.8,
      "end_s": 40.5,
      "text_en": "It's Srinath.",
      "text_native": "శ్రీనాథ్ అండి."
    },
    {
      "ucid": "21112178593447311",
      "idx": 23,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 42.0,
      "text_en": "Who sir?",
      "text_native": "ఎవరు సర్?"
    },
    {
      "ucid": "21112178593447311",
      "idx": 24,
      "speaker": "customer",
      "start_s": 42.1,
      "end_s": 43.1,
      "text_en": "Srinath, Srinath.",
      "text_native": "శ్రీనాథ్, శ్రీనాథ్."
    },
    {
      "ucid": "21112178593447311",
      "idx": 25,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 45.0,
      "text_en": "Srinath, okay.",
      "text_native": "శ్రీనాథ్, ఓకే."
    }
  ],
  "steps": [
    {
      "ucid": "21112178593447311",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified himself and the company but did not ask for permission to speak before the call was identified as a wrong number."
    },
    {
      "ucid": "21112178593447311",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was identified as a wrong number before the hook could be delivered."
    },
    {
      "ucid": "21112178593447311",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was identified as a wrong number before discovery could be attempted."
    },
    {
      "ucid": "21112178593447311",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178593447311",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178593447311",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Ah okay, tell me the number, sir. ... So, what is the contact person's name?",
      "comment": "Although not a standard closure, the agent successfully obtained the correct contact number and name, creating a clear and actionable next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}