{
  "ucid": "21112178593394192",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 18:15:41",
  "end_time": "1899-12-30 18:16:20",
  "duration_sec": 39,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "",
  "agent": "Ganesh",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA964acf11a7ff2af83c347ee3039fcfe2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 57,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178593394192__DIA964acf11a7ff2af83c347ee3039fcfe2.mp3",
  "audio_bytes": 49248,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 16.416,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes, who is this?   (हाँ जी कौन?)\n[2s] AGENT: Yes, I am speaking, I am speaking, I am from the JSW One platform.   (जी मैं बोल रहा हूँ, मैं बोल रहा हूँ, मैं JSW One platform से।)\n[5s] CUSTOMER: Oh sir, it's closed now for us. Will you call tomorrow? It closes at 5 o'clock.   (ओह सर अभी ऑफ हो गया हमारा। कल call करेंगे आप? 5 बजे ऑफ हो जाता है।)\n[9s] AGENT: Okay okay, alright, I'll call tomorrow.   (Okay okay, ठीक है, मैं कल करता हूँ।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: The agent stutters slightly at the beginning of his introduction.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "The customer cut the call short, but you handled it well by respecting their time and confirming a callback. When you call back, remember to lead with the supply/price hook right after the opener.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself from JSW One. The customer immediately stated their office was closed for the day and requested a callback for the next day. The agent respected this and agreed to call back tomorrow.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am from the JSW One platform.\", \"comment\": \"Agent identified JSW and correctly handled the customer's immediate unavailability by agreeing to call back.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was cut short by the customer before the hook could be delivered.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any qualification could be attempted.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay okay, alright, I'll call tomorrow.\", \"comment\": \"Agent agreed to the customer's requested callback time, setting a clear next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The customer cut the call short, but you handled it well by respecting their time and confirming a callback. When you call back, remember to lead with the supply/price hook right after the opener.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself from JSW One. The customer immediately stated their office was closed for the day and requested a callback for the next day. The agent respected this and agreed to call back tomorrow.\"}",
  "error": null,
  "latency_ms": 22232,
  "input_tokens": 2706,
  "output_tokens": 656,
  "created_at": "2026-09-25 10:46:47",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.5,
  "agent_talk_sec": 4.6,
  "customer_talk_sec": 4.6,
  "dead_air_sec": 29.8,
  "longest_monologue_sec": 2.3,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 21,
  "words_customer": 21,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178593394192",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.51,
      "end_s": 1.01,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178593394192",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.01,
      "end_s": 1.41,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178593394192",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.1,
      "text_en": "Yes, who is this?",
      "text_native": "हाँ जी कौन?"
    },
    {
      "ucid": "21112178593394192",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 4.54,
      "text_en": "Yes, I am speaking, I am speaking, I am from the JSW One platform.",
      "text_native": "जी मैं बोल रहा हूँ, मैं बोल रहा हूँ, मैं JSW One platform से।"
    },
    {
      "ucid": "21112178593394192",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 8.5,
      "text_en": "Oh sir, it's closed now for us. Will you call tomorrow? It closes at 5 o'clock.",
      "text_native": "ओह सर अभी ऑफ हो गया हमारा। कल call करेंगे आप? 5 बजे ऑफ हो जाता है।"
    },
    {
      "ucid": "21112178593394192",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 10.48,
      "text_en": "Okay okay, alright, I'll call tomorrow.",
      "text_native": "Okay okay, ठीक है, मैं कल करता हूँ।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178593394192",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I am from the JSW One platform.",
      "comment": "Agent identified JSW and correctly handled the customer's immediate unavailability by agreeing to call back."
    },
    {
      "ucid": "21112178593394192",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was cut short by the customer before the hook could be delivered."
    },
    {
      "ucid": "21112178593394192",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178593394192",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178593394192",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any qualification could be attempted."
    },
    {
      "ucid": "21112178593394192",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay okay, alright, I'll call tomorrow.",
      "comment": "Agent agreed to the customer's requested callback time, setting a clear next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}