{
  "ucid": "21112178593177091",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 17:39:30",
  "end_time": "1899-12-30 17:41:43",
  "duration_sec": 133,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1287722482be2ac26f27e35365918cc2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 190,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178593177091__DIA1287722482be2ac26f27e35365918cc2.mp3",
  "audio_bytes": 322056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 107.352,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello.   (హలో)\n[6s] CUSTOMER: Hello.   (హలో)\n[7s] AGENT: Hello, uh good evening sir.   (హలో, ఆ గుడ్ ఈవెనింగ్ సర్.)\n[9s] CUSTOMER: Sir?   (సార్?)\n[10s] AGENT: Sir, my name is Varun. Are you comfortable with English, right?   (సర్, నా పేరు వరుణ్. ఆర్ యు కంఫర్టబుల్ విత్ ఇంగ్లీష్, రైట్?)\n[13s] CUSTOMER: Yes, tell me in Telugu.   (ఆ చెప్పండి తెలుగులో.)\n[14s] AGENT: Yes, tell me. Okay sir. Sir, my name is Varun, I'm speaking from JSW One.   (ఆ చెప్పండి. ఓకే సర్. సర్, నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను.)\n[18s] AGENT: So, you are registered on the JSW One platform. So, we called as a follow-up, sir. To ask if you have any requirement as of today.   (సో, మీరు JSW One ప్లాట్ఫామ్ లో రిజిస్టర్ అయి ఉన్నారు. సో, ఒక ఫాలో అప్ కింద కాల్ చేశాం సర్. యాస్ ఆఫ్ టుడే రిక్వైర్మెంట్ ఏమైనా ఉందని.)\n[24s] CUSTOMER: Right now, I don't have any requirements, sir.   (ఇప్పుడేం రిక్వైర్మెంట్స్ ఏమీ లేవు సర్.)\n[26s] AGENT: Okay. Uh, generally, is yours a manufacturing work, sir, or the construction segment?   (ఓకే. ఆ, జనరల్ గా మీది మ్యానుఫ్యాక్చరింగ్ వర్క్ ఆ సర్, లేకపోతే కన్స్ట్రక్షన్ సెగ్మెంట్ ఆ?)\n[29s] CUSTOMER: Fabrication, sir.   (ఫ్యాబ్రికేషన్ సర్.)\n[30s] AGENT: Fabrication. What do you fabricate, sir?   (ఫ్యాబ్రికేషన్. ఏం ఏం ఫ్యాబ్రికేట్ చేస్తుంటారు సర్ మీరు?)\n[32s] CUSTOMER: This is a tractor's trolley.   (ఇది ట్రాక్టర్ ది ట్రాలీ.)\n[34s] AGENT: Trolleys?   (ట్రాలీస్ ఆ?)\n[35s] CUSTOMER: Hmm.   (హ్మ్.)\n[36s] AGENT: Okay. So what would be the monthly requirement, sir?   (ఓకే. సో మంత్లీ రిక్వైర్మెంట్ ఎంత ఉంటుంటది సర్?)\n[38s] CUSTOMER: That's minimal, sir. We get it locally here.   (అది మినిమమ్ ఏ సర్. ఇక్కడ లోకల్ లో తెప్పిస్తుంటాము మేము.)\n[41s] AGENT: Okay, okay. It's for a trolley, right, so it will be less. I know that. I mean, our trolley manufacturing requirements.   (ఓకే, ఓకే. ట్రాలీ ది కదా, సో తక్కువే ఉంటది. నాకు ఆ తెలుసు. అంటే మా మీ ట్రాలీ మ్యానుఫ్యాక్చరింగ్ రిక్వైర్మెంట్స్.)\n[46s] CUSTOMER: That's it, sir. We have spoken before, sir, I remember.   (అదే సర్, ఇంతకు ముందు మనం మాట్లాడుకున్నాం సర్, గుర్తుంది.)\n[49s] AGENT: Yes, yes. I spoke once, yes, I think it was last month, I think last month, I think we spoke then.   (అదే అదే. నాకు ఒకసారి మాట్లాడటం అదే లాస్ట్ మంత్ లో అనుకుంటా, లాస్ట్ మంత్ లో అనుకుంటా, అప్పుడు ఏమైనా మాట్లాడినాం అనుకుంటా.)\n[53s] CUSTOMER: Yes, sir.   (అవును సర్.)\n[54s] AGENT: We [inaudible] Pradhan eight said [inaudible]   (మనం [inaudible] ప్రధాన్ ఎయిట్ అన్నా [inaudible])\n[60s] AGENT: Okay, no issue sir. If anything [inaudible] if everyone has any requirement [inaudible] where in the godown if you think [inaudible] five tons [inaudible] five tons [inaudible] you should tell.   (ఓకే, నో ఇష్యూ సర్. ఏమైనా [inaudible] అందరికీ ఏమైనా రిక్వైర్మెంట్ రావాలి [inaudible] గోడౌన్ లో ఎక్కడ అనుకుంటే [inaudible] ఫైవ్ టన్స్ [inaudible] ఫైవ్ టన్స్ [inaudible] చెప్పాలి.)\n[67s] CUSTOMER: Okay, sir.   (ఓకే లే సర్.)\n[68s] AGENT: Right.   (రైట్.)\n[69s] UNKNOWN: [inaudible]",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "partial: The audio quality is clear initially but becomes very poor and broken with significant packet loss from around 0:35 onwards, making the latter half of the conversation largely inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "audio reported as 'very poor' - transcript reliability reduced",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "For a supply-led call, you must open with a supply or price hook to create interest, rather than just asking if the customer has a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered user who fabricates tractor trolleys. The customer confirmed he has no immediate requirement and that his monthly consumption is minimal and sourced locally. The agent performed basic discovery but did not provide a hook or pitch, and the call ended without a clear next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, my name is Varun, I'm speaking from JSW One.\", \"comment\": \"Agent identified himself and the company, and checked for language comfort which served as a soft permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So, we called as a follow-up, sir. To ask if you have any requirement as of today.\", \"comment\": \"Agent did not lead with a supply or price hook, instead opening with a generic check for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What do you fabricate, sir? ... So what would be the monthly requirement, sir?\", \"comment\": \"Agent successfully discovered what the customer manufactures (tractor trolleys), the end application, and the monthly volume (minimal).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call; the conversation ended after brief discovery.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"To ask if you have any requirement as of today.\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the primary goal of this step. The customer had none.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without any specific committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a supply-led call, you must open with a supply or price hook to create interest, rather than just asking if the customer has a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"We get it locally here.\", \"response\": \"Okay, okay. It's for a trolley, right, so it will be less. I know that.\"}], \"call_summary\": \"The agent contacted a registered user who fabricates tractor trolleys. The customer confirmed he has no immediate requirement and that his monthly consumption is minimal and sourced locally. The agent performed basic discovery but did not provide a hook or pitch, and the call ended without a clear next step.\"}",
  "error": null,
  "latency_ms": 29253,
  "input_tokens": 3651,
  "output_tokens": 821,
  "created_at": "2026-09-25 10:57:24",
  "sentiment": "neutral",
  "sentiment_score": -0.086,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.77,
  "agent_talk_sec": 40.8,
  "customer_talk_sec": 12.2,
  "dead_air_sec": 80.0,
  "longest_monologue_sec": 10.9,
  "agent_wpm": 245.6,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 11,
  "discovery_qs": 5,
  "words_agent": 167,
  "words_customer": 45,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178593177091",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.01,
      "end_s": 5.51,
      "text_en": "Hello.",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178593177091",
      "idx": 1,
      "speaker": "customer",
      "start_s": 6.01,
      "end_s": 6.41,
      "text_en": "Hello.",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178593177091",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.91,
      "end_s": 8.21,
      "text_en": "Hello, uh good evening sir.",
      "text_native": "హలో, ఆ గుడ్ ఈవెనింగ్ సర్."
    },
    {
      "ucid": "21112178593177091",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.81,
      "end_s": 9.11,
      "text_en": "Sir?",
      "text_native": "సార్?"
    },
    {
      "ucid": "21112178593177091",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.71,
      "end_s": 12.61,
      "text_en": "Sir, my name is Varun. Are you comfortable with English, right?",
      "text_native": "సర్, నా పేరు వరుణ్. ఆర్ యు కంఫర్టబుల్ విత్ ఇంగ్లీష్, రైట్?"
    },
    {
      "ucid": "21112178593177091",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.81,
      "end_s": 13.91,
      "text_en": "Yes, tell me in Telugu.",
      "text_native": "ఆ చెప్పండి తెలుగులో."
    },
    {
      "ucid": "21112178593177091",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.01,
      "end_s": 17.91,
      "text_en": "Yes, tell me. Okay sir. Sir, my name is Varun, I'm speaking from JSW One.",
      "text_native": "ఆ చెప్పండి. ఓకే సర్. సర్, నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను."
    },
    {
      "ucid": "21112178593177091",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.31,
      "end_s": 22.81,
      "text_en": "So, you are registered on the JSW One platform. So, we called as a follow-up, sir. To ask if you have any requirement as of today.",
      "text_native": "సో, మీరు JSW One ప్లాట్ఫామ్ లో రిజిస్టర్ అయి ఉన్నారు. సో, ఒక ఫాలో అప్ కింద కాల్ చేశాం సర్. యాస్ ఆఫ్ టుడే రిక్వైర్మెంట్ ఏమైనా ఉందని."
    },
    {
      "ucid": "21112178593177091",
      "idx": 8,
      "speaker": "customer",
      "start_s": 23.51,
      "end_s": 25.31,
      "text_en": "Right now, I don't have any requirements, sir.",
      "text_native": "ఇప్పుడేం రిక్వైర్మెంట్స్ ఏమీ లేవు సర్."
    },
    {
      "ucid": "21112178593177091",
      "idx": 9,
      "speaker": "agent",
      "start_s": 25.71,
      "end_s": 28.71,
      "text_en": "Okay. Uh, generally, is yours a manufacturing work, sir, or the construction segment?",
      "text_native": "ఓకే. ఆ, జనరల్ గా మీది మ్యానుఫ్యాక్చరింగ్ వర్క్ ఆ సర్, లేకపోతే కన్స్ట్రక్షన్ సెగ్మెంట్ ఆ?"
    },
    {
      "ucid": "21112178593177091",
      "idx": 10,
      "speaker": "customer",
      "start_s": 28.91,
      "end_s": 29.91,
      "text_en": "Fabrication, sir.",
      "text_native": "ఫ్యాబ్రికేషన్ సర్."
    },
    {
      "ucid": "21112178593177091",
      "idx": 11,
      "speaker": "agent",
      "start_s": 30.21,
      "end_s": 31.91,
      "text_en": "Fabrication. What do you fabricate, sir?",
      "text_native": "ఫ్యాబ్రికేషన్. ఏం ఏం ఫ్యాబ్రికేట్ చేస్తుంటారు సర్ మీరు?"
    },
    {
      "ucid": "21112178593177091",
      "idx": 12,
      "speaker": "customer",
      "start_s": 32.31,
      "end_s": 33.71,
      "text_en": "This is a tractor's trolley.",
      "text_native": "ఇది ట్రాక్టర్ ది ట్రాలీ."
    },
    {
      "ucid": "21112178593177091",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.91,
      "end_s": 34.51,
      "text_en": "Trolleys?",
      "text_native": "ట్రాలీస్ ఆ?"
    },
    {
      "ucid": "21112178593177091",
      "idx": 14,
      "speaker": "customer",
      "start_s": 35.11,
      "end_s": 35.41,
      "text_en": "Hmm.",
      "text_native": "హ్మ్."
    },
    {
      "ucid": "21112178593177091",
      "idx": 15,
      "speaker": "agent",
      "start_s": 35.71,
      "end_s": 38.11,
      "text_en": "Okay. So what would be the monthly requirement, sir?",
      "text_native": "ఓకే. సో మంత్లీ రిక్వైర్మెంట్ ఎంత ఉంటుంటది సర్?"
    },
    {
      "ucid": "21112178593177091",
      "idx": 16,
      "speaker": "customer",
      "start_s": 38.31,
      "end_s": 40.71,
      "text_en": "That's minimal, sir. We get it locally here.",
      "text_native": "అది మినిమమ్ ఏ సర్. ఇక్కడ లోకల్ లో తెప్పిస్తుంటాము మేము."
    },
    {
      "ucid": "21112178593177091",
      "idx": 17,
      "speaker": "agent",
      "start_s": 41.11,
      "end_s": 45.91,
      "text_en": "Okay, okay. It's for a trolley, right, so it will be less. I know that. I mean, our trolley manufacturing requirements.",
      "text_native": "ఓకే, ఓకే. ట్రాలీ ది కదా, సో తక్కువే ఉంటది. నాకు ఆ తెలుసు. అంటే మా మీ ట్రాలీ మ్యానుఫ్యాక్చరింగ్ రిక్వైర్మెంట్స్."
    },
    {
      "ucid": "21112178593177091",
      "idx": 18,
      "speaker": "customer",
      "start_s": 46.11,
      "end_s": 48.41,
      "text_en": "That's it, sir. We have spoken before, sir, I remember.",
      "text_native": "అదే సర్, ఇంతకు ముందు మనం మాట్లాడుకున్నాం సర్, గుర్తుంది."
    },
    {
      "ucid": "21112178593177091",
      "idx": 19,
      "speaker": "agent",
      "start_s": 48.71,
      "end_s": 52.51,
      "text_en": "Yes, yes. I spoke once, yes, I think it was last month, I think last month, I think we spoke then.",
      "text_native": "అదే అదే. నాకు ఒకసారి మాట్లాడటం అదే లాస్ట్ మంత్ లో అనుకుంటా, లాస్ట్ మంత్ లో అనుకుంటా, అప్పుడు ఏమైనా మాట్లాడినాం అనుకుంటా."
    },
    {
      "ucid": "21112178593177091",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.81,
      "end_s": 53.31,
      "text_en": "Yes, sir.",
      "text_native": "అవును సర్."
    },
    {
      "ucid": "21112178593177091",
      "idx": 21,
      "speaker": "agent",
      "start_s": 53.61,
      "end_s": 58.21,
      "text_en": "We [inaudible] Pradhan eight said [inaudible]",
      "text_native": "మనం [inaudible] ప్రధాన్ ఎయిట్ అన్నా [inaudible]"
    },
    {
      "ucid": "21112178593177091",
      "idx": 22,
      "speaker": "agent",
      "start_s": 59.91,
      "end_s": 66.21,
      "text_en": "Okay, no issue sir. If anything [inaudible] if everyone has any requirement [inaudible] where in the godown if you think [inaudible] five tons [inaudible] five tons [inaudible] you should tell.",
      "text_native": "ఓకే, నో ఇష్యూ సర్. ఏమైనా [inaudible] అందరికీ ఏమైనా రిక్వైర్మెంట్ రావాలి [inaudible] గోడౌన్ లో ఎక్కడ అనుకుంటే [inaudible] ఫైవ్ టన్స్ [inaudible] ఫైవ్ టన్స్ [inaudible] చెప్పాలి."
    },
    {
      "ucid": "21112178593177091",
      "idx": 23,
      "speaker": "customer",
      "start_s": 66.61,
      "end_s": 67.31,
      "text_en": "Okay, sir.",
      "text_native": "ఓకే లే సర్."
    },
    {
      "ucid": "21112178593177091",
      "idx": 24,
      "speaker": "agent",
      "start_s": 67.91,
      "end_s": 68.41,
      "text_en": "Right.",
      "text_native": "రైట్."
    },
    {
      "ucid": "21112178593177091",
      "idx": 25,
      "speaker": "unknown",
      "start_s": 69.41,
      "end_s": 71.21,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178593177091",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, my name is Varun, I'm speaking from JSW One.",
      "comment": "Agent identified himself and the company, and checked for language comfort which served as a soft permission to speak."
    },
    {
      "ucid": "21112178593177091",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So, we called as a follow-up, sir. To ask if you have any requirement as of today.",
      "comment": "Agent did not lead with a supply or price hook, instead opening with a generic check for requirements."
    },
    {
      "ucid": "21112178593177091",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "What do you fabricate, sir? ... So what would be the monthly requirement, sir?",
      "comment": "Agent successfully discovered what the customer manufactures (tractor trolleys), the end application, and the monthly volume (minimal)."
    },
    {
      "ucid": "21112178593177091",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call; the conversation ended after brief discovery."
    },
    {
      "ucid": "21112178593177091",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "To ask if you have any requirement as of today.",
      "comment": "Agent successfully asked if a current requirement exists, which is the primary goal of this step. The customer had none."
    },
    {
      "ucid": "21112178593177091",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without any specific committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178593177091",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "We get it locally here.",
      "response": "Okay, okay. It's for a trolley, right, so it will be less. I know that."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}