{
  "ucid": "21112178591548741",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 13:08:07",
  "end_time": "1899-12-30 13:11:32",
  "duration_sec": 205,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA04754ac6218dca74949a92deea1b276b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 221,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591548741__DIA04754ac6218dca74949a92deea1b276b.mp3",
  "audio_bytes": 576720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 192.24,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello   (हेलो)\n[6s] AGENT: Hello   (हेलो)\n[8s] AGENT: Are you speaking from Bhav Lakshmi?   (भावलक्ष्मी से बात कर रहे हो?)\n[9s] CUSTOMER: Yes?   (हां जी?)\n[10s] AGENT: Are you speaking from Bhav Lakshmi, sir?   (भावलक्ष्मी से बात कर रहे हो सर?)\n[11s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[12s] AGENT: Yes, hello. I am Abhinav Gautam speaking from JSW One.   (जी नमस्कार, अभिनव गौतम बात कर रहा हूं मैं JSW One से।)\n[15s] CUSTOMER: Yes, Abhinav ji, tell me.   (हां जी अभिनव जी बताइए।)\n[16s] AGENT: Yes sir, do you have any requirement for steel, sir?   (जी सर, कोई रिक्वायरमेंट होगी सर स्टील में?)\n[18s] CUSTOMER: In steel, you have HR, right?   (स्टील में, HR भी है ना अपने पास?)\n[21s] AGENT: Yes, HR is the main one.   (हां HR ही है मेन।)\n[22s] CUSTOMER: What rate have you set for HR?   (क्या रेट कर रखे हैं HR?)\n[24s] AGENT: HR ex-Ghaziabad is, sir, 56700.   (HR ex-Ghaziabad है सर छप्पन सात सौ।)\n[26s] CUSTOMER: Yes?   (हां जी?)\n[27s] AGENT: 56700 ex-Ghaziabad 2.5 to 12.   (छप्पन सात सौ ex-Ghaziabad ढाई से बारह।)\n[30s] CUSTOMER: 56700.   (छप्पन सात सौ।)\n[32s] AGENT: Yes, cut to length.   (हां, cut to length.)\n[33s] CUSTOMER: What size?   (क्या साइज?)\n[34s] AGENT: I'm saying cut to length, I'm saying 2.5 to 12, cut to length.   (Cut to length बोल रहा हूं, बोल रहा हूं ढाई से बारह cut to length करके।)\n[36s] CUSTOMER: Like 6 mm, 8 mm, 1563, will that be available?   (जैसे छह एमएम, आठ एमएम, पंद्रह त्रेसठ मिल जाएगी?)\n[39s] AGENT: 6 mm, 8 mm we have right now. We have 6 1500, 8 1500.   (छह एमएम, आठ एमएम तो है हमारे पास अभी। छह पंद्रह सौ है, आठ पंद्रह सौ है।)\n[42s] CUSTOMER: 10 mm?   (दस एमएम?)\n[44s] AGENT: 10 mm is also there in 1500.   (दस एमएम भी है पंद्रह सौ में।)\n[46s] CUSTOMER: What will be our payment terms?   (Payment terms क्या रहेंगे अपने?)\n[48s] AGENT: Our payment terms are advance, sir.   (Payment terms रहता है हमारा advance सर।)\n[50s] CUSTOMER: Advance.\n[51s] AGENT: Hmm. In that, the payment will be directly to the JSW company, I mean. The application they have, yes yes yes. There's an application, there's a website, and you have a separate account with us. When you make the payment, it reflects in your ledger. That's how the payment happens here.   (हम्म। उसमें पेमेंट सीधा JSW कंपनी को होगी मतलब। जो एप्लीकेशन है ना इनकी, हां हां हां। एप्लीकेशन भी है, वेबसाइट भी है और आपका अकाउंट बना हुआ है हमारे पास अलग से। पेमेंट करते हो तो आपके लेजर में रिफ्लेक्ट हो जाती है। वैसे यहां पे होता है पेमेंट।)\n[60s] CUSTOMER: 56700, is there any room for negotiation in this?   (छप्पन सात सौ, है इसमें कुछ गुंजाइश?)\n[62s] AGENT: I mean, what is your cut to length size in that?   (मतलब क्या cut to length साइज क्या है आपका उसमें?)\n[64s] CUSTOMER: The same, it will be from 1563.   (वही पंद्रह त्रेसठ से चलेगी।)\n[65s] AGENT: It's 1563, right? Yes, so this is it. Because right now the market is also up in Faridabad, otherwise we would have reduced it. There in the market, they are selling coil for 57.   (पंद्रह त्रेसठ हो ना? हां तो यही है। अभी तो क्योंकि फरीदाबाद में भी ऊपर चल रहा है ना मार्केट, वरना कम कर देते हम लोग। वहां मार्केट में वो लोग सत्तावन में कॉइल निकाल रहे हैं।)\n[70s] CUSTOMER: Hmm.   (हम्म।)\n[71s] AGENT: That's the thing. Otherwise, if it was less... because on the 31st, ours was very low, we were selling it for less because it was month-end. Now the month has started, so we have increased it only a little. You will get it for 56700, cut to length.   (वो चीज है। वरना कम अगर क्योंकि इकतीस में हमारा बहुत कम था, हम कम में निकाल ही रहे थे मंथ एंड था क्योंकि। अभी मंथ स्टार्ट है ना तो हमने थोड़ा ही बढ़ाया है अभी। छप्पन सात सौ में आपको मिल जाएगा cut to length करके।)\n[79s] CUSTOMER: Okay, I'll tell you in a bit, wait.   (चलो मैं एक बार बताता हूं रुको।)\n[81s] AGENT: Okay? I have sent you a message on this WhatsApp. Okay?   (ठीक है? ये WhatsApp मैंने मैसेज डाल दिया आपको। ठीक है?)\n[84s] CUSTOMER: Okay.   (ठीक है।)\n[84s] AGENT: Sir, what will be your total requirement in tons?   (सर, टोटल कितने टन की रिक्वायरमेंट होने वाली है आपकी?)\n[86s] CUSTOMER: 15-20 tons.   (पंद्रह-बीस टन।)\n[88s] AGENT: Okay. Yes, so have a look. If there's a little bit, I will do it, but the thing is you will have to tell me. If you close the deal somewhere without telling me, then I won't be able to help either, right?   (अच्छा। हां तो देख लो। थोड़ा बहुत रहेगा मैं कर दूंगा पर ये है कि बताना पड़ेगा आपको। अगर बिन बताए आप कहीं क्लोज कर दोगे तो उसमें मैं भी हेल्प नहीं कर पाऊंगा, है ना?)\n[93s] CUSTOMER: Meaning?   (मतलब?)\n[94s] AGENT: I mean, just let me know whatever it is. If there's a little bit, like 100-200 up or down, I will get it done. But the thing is, you should close the deal after informing me, wherever you do it.   (मतलब बता देना जैसा भी हो। थोड़ा बहुत अगर सौ-दो सौ में हो ऊपर नीचे, तो मैं करवा दूंगा। पर ये है कि बता के क्लोज करना कहीं भी करो आप।)\n[100s] CUSTOMER: Okay.   (ठीक है।)\n[100s] AGENT: Okay, sir? I have sent you a message on WhatsApp.   (ठीक है सर? WhatsApp में मैसेज डाल दिया मैंने आपको।)\n[102s] CUSTOMER: Hmm.   (हम्म।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 44,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "44 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You let the customer drive the entire conversation. You must take control by asking for permission, delivering a hook, and then leading discovery *before* you give a price.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requested 1563mm width; agent confirmed availability of 1500mm width.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about the price for HR coil. The agent provided a price and confirmed stock for similar, but not exact, specifications. The customer raised a price objection, which the agent handled with market data, and then ended the call by saying they would think about it. The agent did not secure a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; they immediately asked about requirements, and the customer took control by asking for a price.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Sir, what will be your total requirement in tons?\", \"comment\": \"The agent only asked about the required quantity and failed to discover what the customer manufactures, their applications, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched. The agent only described the payment process in response to a direct customer question.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"6 mm, 8 mm we have right now. We have 6 1500, 8 1500.\", \"comment\": \"The agent successfully qualified the requirement by capturing material, thickness, width, quantity, and location, and confirming stock.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I'll tell you in a bit, wait.\", \"comment\": \"The agent did not secure a committed next step; the customer ended with a vague promise to call back, which the agent accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You let the customer drive the entire conversation. You must take control by asking for permission, delivering a hook, and then leading discovery *before* you give a price.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requested 1563mm width; agent confirmed availability of 1500mm width.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"56700, is there any room for negotiation in this?\", \"response\": \"Because right now the market is also up in Faridabad, otherwise we would have reduced it. There in the market, they are selling coil for 57.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Okay, I'll tell you in a bit, wait.\", \"response\": \"Okay? I have sent you a message on this WhatsApp. Okay?\"}], \"call_summary\": \"The customer inquired about the price for HR coil. The agent provided a price and confirmed stock for similar, but not exact, specifications. The customer raised a price objection, which the agent handled with market data, and then ended the call by saying they would think about it. The agent did not secure a firm next step.\"}",
  "error": null,
  "latency_ms": 37283,
  "input_tokens": 4279,
  "output_tokens": 944,
  "created_at": "2026-09-25 11:00:53",
  "sentiment": "positive",
  "sentiment_score": 0.333,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.76,
  "agent_talk_sec": 58.3,
  "customer_talk_sec": 18.4,
  "dead_air_sec": 128.3,
  "longest_monologue_sec": 8.2,
  "agent_wpm": 367.4,
  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 22,
  "discovery_qs": 10,
  "words_agent": 357,
  "words_customer": 77,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178591548741",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.6,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178591548741",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 6.08,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178591548741",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 8.8,
      "text_en": "Are you speaking from Bhav Lakshmi?",
      "text_native": "भावलक्ष्मी से बात कर रहे हो?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 9.6,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 10.8,
      "text_en": "Are you speaking from Bhav Lakshmi, sir?",
      "text_native": "भावलक्ष्मी से बात कर रहे हो सर?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.5,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 14.2,
      "text_en": "Yes, hello. I am Abhinav Gautam speaking from JSW One.",
      "text_native": "जी नमस्कार, अभिनव गौतम बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 15.8,
      "text_en": "Yes, Abhinav ji, tell me.",
      "text_native": "हां जी अभिनव जी बताइए।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.2,
      "end_s": 17.8,
      "text_en": "Yes sir, do you have any requirement for steel, sir?",
      "text_native": "जी सर, कोई रिक्वायरमेंट होगी सर स्टील में?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.4,
      "end_s": 20.2,
      "text_en": "In steel, you have HR, right?",
      "text_native": "स्टील में, HR भी है ना अपने पास?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 21.6,
      "text_en": "Yes, HR is the main one.",
      "text_native": "हां HR ही है मेन।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 23.2,
      "text_en": "What rate have you set for HR?",
      "text_native": "क्या रेट कर रखे हैं HR?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.6,
      "end_s": 25.6,
      "text_en": "HR ex-Ghaziabad is, sir, 56700.",
      "text_native": "HR ex-Ghaziabad है सर छप्पन सात सौ।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 26.4,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.6,
      "end_s": 28.6,
      "text_en": "56700 ex-Ghaziabad 2.5 to 12.",
      "text_native": "छप्पन सात सौ ex-Ghaziabad ढाई से बारह।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 31.2,
      "text_en": "56700.",
      "text_native": "छप्पन सात सौ।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.6,
      "end_s": 32.4,
      "text_en": "Yes, cut to length.",
      "text_native": "हां, cut to length."
    },
    {
      "ucid": "21112178591548741",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 33.2,
      "text_en": "What size?",
      "text_native": "क्या साइज?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 18,
      "speaker": "agent",
      "start_s": 33.6,
      "end_s": 35.8,
      "text_en": "I'm saying cut to length, I'm saying 2.5 to 12, cut to length.",
      "text_native": "Cut to length बोल रहा हूं, बोल रहा हूं ढाई से बारह cut to length करके।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.4,
      "end_s": 38.8,
      "text_en": "Like 6 mm, 8 mm, 1563, will that be available?",
      "text_native": "जैसे छह एमएम, आठ एमएम, पंद्रह त्रेसठ मिल जाएगी?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 20,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 41.8,
      "text_en": "6 mm, 8 mm we have right now. We have 6 1500, 8 1500.",
      "text_native": "छह एमएम, आठ एमएम तो है हमारे पास अभी। छह पंद्रह सौ है, आठ पंद्रह सौ है।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 21,
      "speaker": "customer",
      "start_s": 42.4,
      "end_s": 43.2,
      "text_en": "10 mm?",
      "text_native": "दस एमएम?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 22,
      "speaker": "agent",
      "start_s": 43.6,
      "end_s": 45.2,
      "text_en": "10 mm is also there in 1500.",
      "text_native": "दस एमएम भी है पंद्रह सौ में।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 23,
      "speaker": "customer",
      "start_s": 46.2,
      "end_s": 47.4,
      "text_en": "What will be our payment terms?",
      "text_native": "Payment terms क्या रहेंगे अपने?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 24,
      "speaker": "agent",
      "start_s": 47.8,
      "end_s": 49.6,
      "text_en": "Our payment terms are advance, sir.",
      "text_native": "Payment terms रहता है हमारा advance सर।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 25,
      "speaker": "customer",
      "start_s": 50.2,
      "end_s": 50.8,
      "text_en": "Advance.",
      "text_native": "Advance."
    },
    {
      "ucid": "21112178591548741",
      "idx": 26,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 59.4,
      "text_en": "Hmm. In that, the payment will be directly to the JSW company, I mean. The application they have, yes yes yes. There's an application, there's a website, and you have a separate account with us. When you make the payment, it reflects in your ledger. That's how the payment happens here.",
      "text_native": "हम्म। उसमें पेमेंट सीधा JSW कंपनी को होगी मतलब। जो एप्लीकेशन है ना इनकी, हां हां हां। एप्लीकेशन भी है, वेबसाइट भी है और आपका अकाउंट बना हुआ है हमारे पास अलग से। पेमेंट करते हो तो आपके लेजर में रिफ्लेक्ट हो जाती है। वैसे यहां पे होता है पेमेंट।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 27,
      "speaker": "customer",
      "start_s": 59.8,
      "end_s": 61.2,
      "text_en": "56700, is there any room for negotiation in this?",
      "text_native": "छप्पन सात सौ, है इसमें कुछ गुंजाइश?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 28,
      "speaker": "agent",
      "start_s": 61.6,
      "end_s": 63.2,
      "text_en": "I mean, what is your cut to length size in that?",
      "text_native": "मतलब क्या cut to length साइज क्या है आपका उसमें?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 29,
      "speaker": "customer",
      "start_s": 63.6,
      "end_s": 64.8,
      "text_en": "The same, it will be from 1563.",
      "text_native": "वही पंद्रह त्रेसठ से चलेगी।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 30,
      "speaker": "agent",
      "start_s": 65.0,
      "end_s": 69.8,
      "text_en": "It's 1563, right? Yes, so this is it. Because right now the market is also up in Faridabad, otherwise we would have reduced it. There in the market, they are selling coil for 57.",
      "text_native": "पंद्रह त्रेसठ हो ना? हां तो यही है। अभी तो क्योंकि फरीदाबाद में भी ऊपर चल रहा है ना मार्केट, वरना कम कर देते हम लोग। वहां मार्केट में वो लोग सत्तावन में कॉइल निकाल रहे हैं।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 31,
      "speaker": "customer",
      "start_s": 70.4,
      "end_s": 70.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 32,
      "speaker": "agent",
      "start_s": 71.0,
      "end_s": 78.4,
      "text_en": "That's the thing. Otherwise, if it was less... because on the 31st, ours was very low, we were selling it for less because it was month-end. Now the month has started, so we have increased it only a little. You will get it for 56700, cut to length.",
      "text_native": "वो चीज है। वरना कम अगर क्योंकि इकतीस में हमारा बहुत कम था, हम कम में निकाल ही रहे थे मंथ एंड था क्योंकि। अभी मंथ स्टार्ट है ना तो हमने थोड़ा ही बढ़ाया है अभी। छप्पन सात सौ में आपको मिल जाएगा cut to length करके।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 33,
      "speaker": "customer",
      "start_s": 79.2,
      "end_s": 80.6,
      "text_en": "Okay, I'll tell you in a bit, wait.",
      "text_native": "चलो मैं एक बार बताता हूं रुको।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 34,
      "speaker": "agent",
      "start_s": 81.0,
      "end_s": 83.2,
      "text_en": "Okay? I have sent you a message on this WhatsApp. Okay?",
      "text_native": "ठीक है? ये WhatsApp मैंने मैसेज डाल दिया आपको। ठीक है?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 35,
      "speaker": "customer",
      "start_s": 83.6,
      "end_s": 84.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 36,
      "speaker": "agent",
      "start_s": 84.2,
      "end_s": 85.8,
      "text_en": "Sir, what will be your total requirement in tons?",
      "text_native": "सर, टोटल कितने टन की रिक्वायरमेंट होने वाली है आपकी?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 37,
      "speaker": "customer",
      "start_s": 86.2,
      "end_s": 87.2,
      "text_en": "15-20 tons.",
      "text_native": "पंद्रह-बीस टन।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 38,
      "speaker": "agent",
      "start_s": 87.6,
      "end_s": 92.4,
      "text_en": "Okay. Yes, so have a look. If there's a little bit, I will do it, but the thing is you will have to tell me. If you close the deal somewhere without telling me, then I won't be able to help either, right?",
      "text_native": "अच्छा। हां तो देख लो। थोड़ा बहुत रहेगा मैं कर दूंगा पर ये है कि बताना पड़ेगा आपको। अगर बिन बताए आप कहीं क्लोज कर दोगे तो उसमें मैं भी हेल्प नहीं कर पाऊंगा, है ना?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 39,
      "speaker": "customer",
      "start_s": 92.8,
      "end_s": 93.2,
      "text_en": "Meaning?",
      "text_native": "मतलब?"
    },
    {
      "ucid": "21112178591548741",
      "idx": 40,
      "speaker": "agent",
      "start_s": 93.6,
      "end_s": 99.2,
      "text_en": "I mean, just let me know whatever it is. If there's a little bit, like 100-200 up or down, I will get it done. But the thing is, you should close the deal after informing me, wherever you do it.",
      "text_native": "मतलब बता देना जैसा भी हो। थोड़ा बहुत अगर सौ-दो सौ में हो ऊपर नीचे, तो मैं करवा दूंगा। पर ये है कि बता के क्लोज करना कहीं भी करो आप।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 41,
      "speaker": "customer",
      "start_s": 99.6,
      "end_s": 100.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 42,
      "speaker": "agent",
      "start_s": 100.4,
      "end_s": 101.8,
      "text_en": "Okay, sir? I have sent you a message on WhatsApp.",
      "text_native": "ठीक है सर? WhatsApp में मैसेज डाल दिया मैंने आपको।"
    },
    {
      "ucid": "21112178591548741",
      "idx": 43,
      "speaker": "customer",
      "start_s": 102.2,
      "end_s": 102.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178591548741",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178591548741",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; they immediately asked about requirements, and the customer took control by asking for a price."
    },
    {
      "ucid": "21112178591548741",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Sir, what will be your total requirement in tons?",
      "comment": "The agent only asked about the required quantity and failed to discover what the customer manufactures, their applications, or current suppliers."
    },
    {
      "ucid": "21112178591548741",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched. The agent only described the payment process in response to a direct customer question."
    },
    {
      "ucid": "21112178591548741",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "6 mm, 8 mm we have right now. We have 6 1500, 8 1500.",
      "comment": "The agent successfully qualified the requirement by capturing material, thickness, width, quantity, and location, and confirming stock."
    },
    {
      "ucid": "21112178591548741",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I'll tell you in a bit, wait.",
      "comment": "The agent did not secure a committed next step; the customer ended with a vague promise to call back, which the agent accepted."
    }
  ],
  "objections": [
    {
      "ucid": "21112178591548741",
      "obj_type": "price",
      "state": "handled",
      "evidence": "56700, is there any room for negotiation in this?",
      "response": "Because right now the market is also up in Faridabad, otherwise we would have reduced it. There in the market, they are selling coil for 57."
    },
    {
      "ucid": "21112178591548741",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Okay, I'll tell you in a bit, wait.",
      "response": "Okay? I have sent you a message on this WhatsApp. Okay?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}