Call 21112178591419771 2026-08-05 · Sajal Bhaskar · 3:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 58 turns, clean transcript (0% inaudible) | Hindi | 58 | supply_led (campaign_name:medium) |
Audio: clear: There is a faint background voice at the very beginning of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +13/−13
from 21 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
This is a direct requirement check, not a supply-led hook with a price or availability signal as the pitch type requires.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about current suppliers (Q4). No questions were asked about manufacturing, applications, volume, JSW share, or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent failed to capture quantity or delivery date and could not provide a current, firm price to properly qualify the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I'll tell you, let me see the rate, let me compare the rate. After that, I'll inform you, okay?
did well
Opener & permission
Hello, am I speaking with Krishna Traders? ... Yes sir, I was calling from JSW One, greetings.
Pitch (2-3 USPs)
The price for HR is running around 58 right now... Meaning this is the best offer at this time.
Summary
The agent contacted a lead, who was a trader, not a manufacturer. The customer immediately asked for the price of a specific CR coil. The agent was initially confused about the dimensions but then confirmed availability, though he could only provide a week-old price. The agent did not follow the pitch structure for discovery and ended the call passively by offering to send his card, without securing a firm next step.
Coaching
You skipped the hook and discovery, jumping straight to asking for a requirement. You must follow the pitch structure to build value before asking for the order, and always close with a specific next step you own.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, am I speaking with Krishna Traders? ... Yes sir, I was calling from JSW One, greetings. Agent greeted, used the customer's name, and identified JSW One, meeting the core intent of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | And sir, I was asking if there is any requirement in mild steel right now? This is a direct requirement check, not a supply-led hook with a price or availability signal as the pitch type requires. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Who is giving you 5 feet, by the way? Agent only asked about current suppliers (Q4). No questions were asked about manufacturing, applications, volume, JSW share, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | The price for HR is running around 58 right now... Meaning this is the best offer at this time. Agent pitched a price-based USP, which was relevant as the customer's first question was about the rate. |
| SL5 Qualify | 2 | fail | – | 0.0 | I've told you a week-old price. I don't know the current price right now... Agent failed to capture quantity or delivery date and could not provide a current, firm price to properly qualify the requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll send you my card. Let me know how it goes. This is a passive closing with no committed next step like a scheduled callback or a firm quote with a deadline. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I'll tell you, let me see the rate, let me compare the rate. After that, I'll inform you, okay? |
Okay? I'll send you my card. Let me know how it goes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.679 | 64.0s | 30.2s | 135.8s | 10.0s | 375.0 | 0 | 30 | 27 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.9s
Is that so?
એવું કે?
customer
1.4s
Hello.
हॅलो.
agent
2.3s
Hello.
हॅलो.
agent
3.1s
Hello, am I speaking with Krishna Traders?
हॅलो, ये कृष्णा ट्रेडर्स से बात कर रहे हैं?
customer
5.0s
Yes, tell me, who is it?
हां, बोलिए कौन है?
agent
5.8s
Yes sir, I was calling from JSW One, greetings.
हां सर, JSW One से बात कर रहा था, नमस्कार।
customer
7.8s
Yes.
हां।
agent
8.5s
And sir, I was asking if there is any requirement in mild steel right now? Your account has been registered for a long time. So is there any requirement in mild steel right now?
और सर ये पूछ रहा था अभी कोई mild steel में रिक्वायरमेंट है क्या? काफी टाइम से रजिस्टर्ड है आपका अकाउंट। सो अभी है कुछ रिक्वायरमेंट mild steel में?
customer
13.2s
In mild steel, what is the rate for CR right now?
Mild steel में CR का क्या रेट है अभी?
agent
15.2s
Uh, in Gujarat?
अह गुजरात में?
customer
16.3s
In Gujarat.
गुजरात में।
agent
17.2s
Let me check for a second.
एक सेकंड चेक करने दीजिए।
customer
18.9s
Tell me for CR 18 gauge.
CR 18 gauge का बताइए।
agent
20.4s
How much is it in MM, sir?
MM में कितना है सर?
customer
21.5s
1.2, 18 gauge.
agent
22.4s
1.2, 1.2, okay.
customer
24.1s
And if I need it in 8x5, the coil?
और आठ पांच में अगर चाहिए तो coil?
agent
26.4s
As in 5 feet wide?
As in पांच फीट चौड़ी?
customer
27.6s
As in 5 feet wide.
As in पांच फीट चौड़ी।
agent
29.4s
5 feet wide, 5 feet wide doesn't come, sir.
पांच फीट चौड़ी, पांच फीट चौड़ी तो नहीं आती है सर।
customer
31.5s
It does come, sir.
आती है सर।
agent
32.1s
Meaning the length is 6300 but I don't know about 5 feet wide. According to me, it doesn't come.
मतलब length त्रेसठ सौ रहती है पर पांच फीट चौड़ी पता नहीं। मेरे हिसाब से तो नहीं आती है।
customer
35.7s
I'm not telling the length sir, I'm telling the width, width.
Length नहीं बता रहा सर, width बता रहा, width.
agent
37.8s
Yes, width.
हां width.
agent
39.1s
Width also, meaning this much, 5 feet is a lot here.
Width भी मतलब इतनी, पांच फुट तो इधर बहुत हो गया।
customer
40.7s
Will you be able to provide a 5 feet by 8 feet coil or will you be able to provide a sheet as well?
पांच फीट बाय आठ फीट का coil प्रोवाइड कर पाएंगे या sheet भी प्रोवाइड कर पाएंगे?
agent
43.1s
We can provide both coil and sheet, but the standard one is like 1250, 1500 width.
Coil sheet दोनों प्रोवाइड कर पाएंगे बट जो standard रहता है वो जैसे बारह सौ पचास रहता है, पंद्रह सौ width रहती है।
customer
47.1s
Hmm.
हम्म।
agent
48.8s
So generally only this much comes. Who is giving you 5 feet, by the way?
सो जनरली इतना ही आता है। पांच फीट आपको कौन दे रहा है वैसे?
customer
51.1s
Are you getting 8x5 from somewhere?
कहीं से मिल रही है आपको आठ पांच?
agent
52.3s
What?
क्या?
customer
52.9s
Are you getting CR in 5 feet width from somewhere?
पांच फीट का width में मिल रहा है क्या कहीं से CR?
agent
54.3s
I am getting it, I am getting it from JSW itself, right? I am getting it. I am getting it from JSW itself.
मिल रहा है, JSW ही मिल रहा है ना, मिल रहा है। JSW ही मिल रहा है।
agent
56.5s
It's difficult in 5 feet. One second.
पांच फीट में मुश्किल है। एक सेकंड।
customer
57.9s
5 feet by 8 feet, meaning 5 feet by 8 feet.
पांच फीट बाय आठ फीट का, पांच फीट बाय आठ फीट का मतलब।
agent
59.9s
One second. 5 feet, one second sir, one second.
एक सेकंड। पांच फीट, एक सेकंड सर, एक सेकंड।
agent
62.8s
Oh 5 feet, I misunderstood it as foot by mistake, sorry. You will get it in 1500. Sorry, sorry.
अच्छा पांच फीट, वो मैं फुट समझ दिया गलती से, सॉरी। पंद्रह सौ में तो मिलेगा। सॉरी, सॉरी।
agent
67.6s
Sir, the price is currently running between 65 and 66.
सर ये अभी सिक्सटी फाइव से सिक्सटी सिक्स के बीच में चल रहा है प्राइस।
customer
70.4s
Hmm hmm.
हम्म हम्म।
agent
71.3s
The price is currently running between 65 and 66.
सिक्सटी फाइव से सिक्सटी सिक्स के बीच में चल रहा है प्राइस अभी।
customer
73.3s
Okay.
ओके।
agent
73.6s
Meaning I've told you a week-old price. I don't know the current price right now but I've told you a week-old one, so it's running this much.
मतलब एक हफ्ते पुराना बताया हूं। करंट का प्राइस नहीं पता अभी पर एक हफ्ते पुराना बताया तो इतना चल रहा है।
customer
77.6s
No problem, no problem sir.
कोई बात नहीं, कोई बात नहीं सर।
agent
79.1s
So how much do you need now and what is the status of your order, can you tell me something?
तो आपको कितने का अभी है और आपका ऑर्डर का क्या स्टेटस है, बता सकते हैं कुछ?
customer
82.3s
Huh?
हां?
customer
82.9s
I'll tell you, let me see the rate, let me compare the rate. After that, I'll inform you, okay?
मैं बताता हूं, मुझे रेट देखने दीजिए, रेट कंपेयर करने दीजिए। उसके बाद I'll inform you, okay?
agent
86.6s
And you deal only in primary make, right? No secondary, auction, etc.?
और आप ये प्राइमरी मेक में ही डील करते हैं ना? कोई सेकेंडरी, ऑक्शन वगेरा ये सब तो नहीं है?
customer
89.6s
No, no, no. Only primary make.
नहीं, नहीं, नहीं। प्राइमरी मेक ही।
agent
90.9s
Primary make only, right? Which one is preferred in CR, by the way?
प्राइमरी मेक ओनली ना? प्रेफर्ड कौनसा है CR में वैसे?
customer
92.6s
If it's CR or HR, then HR, HR, in checker I will get secondary, secondary will work in that.
CR अगर HR होगा तो HR, HR, चेकर में सेकेंडरी मिल जाएगा, उसमें सेकेंडरी चलेगा।
agent
96.1s
No, we provide HR as well. The rate for HR is 58. 58 to 50.
नहीं, HR भी हम देते हैं। फिफ्टी एट का रेट चल रहा है HR का तो। फिफ्टी एट टू फिफ्टी का।
customer
98.9s
You don't have secondary?
सेकेंडरी नहीं है आपके पास?
customer
100.1s
Okay, in that it's only primary.
ओके, उसमें प्राइमरी ही है।
agent
100.8s
In that, prime, meaning look, JSW One can give primary. Secondary is in very rare cases, sometimes for some specific materials. But right now, in HR and CR, it's only primary make. The price for HR is running around 58 right now. With loading, Ahmedabad, ex-Ahmedabad, 2.5 to 12 mm. So if you need it, tell me sir. Meaning this is the best offer at this time.
उसमें प्राइम, मतलब देखो, JSW One पे प्राइमरी दे सकता है। सेकेंडरी बहुत ही रेयर केस में कभी कबार कुछ स्पेसिफिक मटेरियल्स के लिए होता है। बट अभी HR और CR में प्राइमरी मेक ही रहता है। HR का प्राइस अभी फिफ्टी एट के अराउंड चल रहा है। लोडिंग के साथ अहमदाबाद, एक्स अहमदाबाद, ढाई से बारह mm। तो अगर आपको चाहिए तो बताइए सर। मतलब बेस्ट ऑफर है ये तो अभी के टाइम पे।
customer
111.2s
I'll see, I'll see sir.
देख लेता हूं, देख लेता हूं सर।
agent
112.6s
Okay? I'll send you my card. Let me know how it goes.
ठीक है? मैं आपको कार्ड भेज के रखता हूं। जैसा हो मेरेको बताइएगा।
customer
114.7s
Okay, okay, okay. Thank you so much.
agent
116.3s
Okay sir, welcome.