{ "ucid": "21112178591419771", "call_date": "2026-08-05", "start_time": "1899-12-30 12:46:37", "end_time": "1899-12-30 12:50:27", "duration_sec": 230, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "General Enquiry", "agent": "Sajal Bhaskar", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfb4c9a7b22648b17e08ddda6cdda33de.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 226, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178591419771__DIAfb4c9a7b22648b17e08ddda6cdda33de.mp3", "audio_bytes": 669600, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 223.2, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] UNKNOWN: Is that so? (એવું કે?)\n[1s] CUSTOMER: Hello. (हॅलो.)\n[2s] AGENT: Hello. (हॅलो.)\n[3s] AGENT: Hello, am I speaking with Krishna Traders? (हॅलो, ये कृष्णा ट्रेडर्स से बात कर रहे हैं?)\n[5s] CUSTOMER: Yes, tell me, who is it? (हां, बोलिए कौन है?)\n[6s] AGENT: Yes sir, I was calling from JSW One, greetings. (हां सर, JSW One से बात कर रहा था, नमस्कार।)\n[8s] CUSTOMER: Yes. (हां।)\n[8s] AGENT: And sir, I was asking if there is any requirement in mild steel right now? Your account has been registered for a long time. So is there any requirement in mild steel right now? (और सर ये पूछ रहा था अभी कोई mild steel में रिक्वायरमेंट है क्या? काफी टाइम से रजिस्टर्ड है आपका अकाउंट। सो अभी है कुछ रिक्वायरमेंट mild steel में?)\n[13s] CUSTOMER: In mild steel, what is the rate for CR right now? (Mild steel में CR का क्या रेट है अभी?)\n[15s] AGENT: Uh, in Gujarat? (अह गुजरात में?)\n[16s] CUSTOMER: In Gujarat. (गुजरात में।)\n[17s] AGENT: Let me check for a second. (एक सेकंड चेक करने दीजिए।)\n[19s] CUSTOMER: Tell me for CR 18 gauge. (CR 18 gauge का बताइए।)\n[20s] AGENT: How much is it in MM, sir? (MM में कितना है सर?)\n[22s] CUSTOMER: 1.2, 18 gauge.\n[22s] AGENT: 1.2, 1.2, okay.\n[24s] CUSTOMER: And if I need it in 8x5, the coil? (और आठ पांच में अगर चाहिए तो coil?)\n[26s] AGENT: As in 5 feet wide? (As in पांच फीट चौड़ी?)\n[28s] CUSTOMER: As in 5 feet wide. (As in पांच फीट चौड़ी।)\n[29s] AGENT: 5 feet wide, 5 feet wide doesn't come, sir. (पांच फीट चौड़ी, पांच फीट चौड़ी तो नहीं आती है सर।)\n[32s] CUSTOMER: It does come, sir. (आती है सर।)\n[32s] AGENT: Meaning the length is 6300 but I don't know about 5 feet wide. According to me, it doesn't come. (मतलब length त्रेसठ सौ रहती है पर पांच फीट चौड़ी पता नहीं। मेरे हिसाब से तो नहीं आती है।)\n[36s] CUSTOMER: I'm not telling the length sir, I'm telling the width, width. (Length नहीं बता रहा सर, width बता रहा, width.)\n[38s] AGENT: Yes, width. (हां width.)\n[39s] AGENT: Width also, meaning this much, 5 feet is a lot here. (Width भी मतलब इतनी, पांच फुट तो इधर बहुत हो गया।)\n[41s] CUSTOMER: Will you be able to provide a 5 feet by 8 feet coil or will you be able to provide a sheet as well? (पांच फीट बाय आठ फीट का coil प्रोवाइड कर पाएंगे या sheet भी प्रोवाइड कर पाएंगे?)\n[43s] AGENT: We can provide both coil and sheet, but the standard one is like 1250, 1500 width. (Coil sheet दोनों प्रोवाइड कर पाएंगे बट जो standard रहता है वो जैसे बारह सौ पचास रहता है, पंद्रह सौ width रहती है।)\n[47s] CUSTOMER: Hmm. (हम्म।)\n[49s] AGENT: So generally only this much comes. Who is giving you 5 feet, by the way? (सो जनरली इतना ही आता है। पांच फीट आपको कौन दे रहा है वैसे?)\n[51s] CUSTOMER: Are you getting 8x5 from somewhere? (कहीं से मिल रही है आपको आठ पांच?)\n[52s] AGENT: What? (क्या?)\n[53s] CUSTOMER: Are you getting CR in 5 feet width from somewhere? (पांच फीट का width में मिल रहा है क्या कहीं से CR?)\n[54s] AGENT: I am getting it, I am getting it from JSW itself, right? I am getting it. I am getting it from JSW itself. (मिल रहा है, JSW ही मिल रहा है ना, मिल रहा है। JSW ही मिल रहा है।)\n[56s] AGENT: It's difficult in 5 feet. One second. (पांच फीट में मुश्किल है। एक सेकंड।)\n[58s] CUSTOMER: 5 feet by 8 feet, meaning 5 feet by 8 feet. (पांच फीट बाय आठ फीट का, पांच फीट बाय आठ फीट का मतलब।)\n[60s] AGENT: One second. 5 feet, one second sir, one second. (एक सेकंड। पांच फीट, एक सेकंड सर, एक सेकंड।)\n[63s] AGENT: Oh 5 feet, I misunderstood it as foot by mistake, sorry. You will get it in 1500. Sorry, sorry. (अच्छा पांच फीट, वो मैं फुट समझ दिया गलती से, सॉरी। पंद्रह सौ में तो मिलेगा। सॉरी, सॉरी।)\n[68s] AGENT: Sir, the price is currently running between 65 and 66. (सर ये अभी सिक्सटी फाइव से सिक्सटी सिक्स के बीच में चल रहा है प्राइस।)\n[70s] CUSTOMER: Hmm hmm. (हम्म हम्म।)\n[71s] AGENT: The price is currently running between 65 and 66. (सिक्सटी फाइव से सिक्सटी सिक्स के बीच में चल रहा है प्राइस अभी।)\n[73s] CUSTOMER: Okay. (ओके।)\n[74s] AGENT: Meaning I've told you a week-old price. I don't know the current price right now but I've told you a week-old one, so it's running this much. (मतलब एक हफ्ते पुराना बताया हूं। करंट का प्राइस नहीं पता अभी पर एक हफ्ते पुराना बताया तो इतना चल रहा है।)\n[78s] CUSTOMER: No problem, no problem sir. (कोई बात नहीं, कोई बात नहीं सर।)\n[79s] AGENT: So how much do you need now and what is the status of your order, can you tell me something? (तो आपको कितने का अभी है और आपका ऑर्डर का क्या स्टेटस है, बता सकते हैं कुछ?)\n[82s] CUSTOMER: Huh? (हां?)\n[83s] CUSTOMER: I'll tell you, let me see the rate, let me compare the rate. After that, I'll inform you, okay? (मैं बताता हूं, मुझे रेट देखने दीजिए, रेट कंपेयर करने दीजिए। उसके बाद I'll inform you, okay?)\n[87s] AGENT: And you deal only in primary make, right? No secondary, auction, etc.? (और आप ये प्राइमरी मेक में ही डील करते हैं ना? कोई सेकेंडरी, ऑक्शन वगेरा ये सब तो नहीं है?)\n[90s] CUSTOMER: No, no, no. Only primary make. (नहीं, नहीं, नहीं। प्राइमरी मेक ही।)\n[91s] AGENT: Primary make only, right? Which one is preferred in CR, by the way? (प्राइमरी मेक ओनली ना? प्रेफर्ड कौनसा है CR में वैसे?)\n[93s] CUSTOMER: If it's CR or HR, then HR, HR, in checker I will get secondary, secondary will work in that. (CR अगर HR होगा तो HR, HR, चेकर में सेकेंडरी मिल जाएगा, उसमें सेकेंडरी चलेगा।)\n[96s] AGENT: No, we provide HR as well. The rate for HR is 58. 58 to 50. (नहीं, HR भी हम देते हैं। फिफ्टी एट का रेट चल रहा है HR का तो। फिफ्टी एट टू फिफ्टी का।)\n[99s] CUSTOMER: You don't have secondary? (सेकेंडरी नहीं है आपके पास?)\n[100s] CUSTOMER: Okay, in that it's only primary. (ओके, उसमें प्राइमरी ही है।)\n[101s] AGENT: In that, prime, meaning look, JSW One can give primary. Secondary is in very rare cases, sometimes for some specific materials. But right now, in HR and CR, it's only primary make. The price for HR is running around 58 right now. With loading, Ahmedabad, ex-Ahmedabad, 2.5 to 12 mm. So if you need it, tell me sir. Meaning this is the best offer at this time. (उसमें प्राइम, मतलब देखो, JSW One पे प्राइमरी दे सकता है। सेकेंडरी बहुत ही रेयर केस में कभी कबार कुछ स्पेसिफिक मटेरियल्स के लिए होता है। बट अभी HR और CR में प्राइमरी मेक ही रहता है। HR का प्राइस अभी फिफ्टी एट के अराउंड चल रहा है। लोडिंग के साथ अहमदाबाद, एक्स अहमदाबाद, ढाई से बारह mm। तो अगर आपको चाहिए तो बताइए सर। मतलब बेस्ट ऑफर है ये तो अभी के टाइम पे।)\n[111s] CUSTOMER: I'll see, I'll see sir. (देख लेता हूं, देख लेता हूं सर।)\n[113s] AGENT: Okay? I'll send you my card. Let me know how it goes. (ठीक है? मैं आपको कार्ड भेज के रखता हूं। जैसा हो मेरेको बताइएगा।)\n[115s] CUSTOMER: Okay, okay, okay. Thank you so much.\n[116s] AGENT: Okay sir, welcome.", "language": "Hindi", "languages": "[\"Hindi\", \"English\", \"Gujarati\"]", "turn_count": 58, "connected": 1, "audio_notes": "clear: There is a faint background voice at the very beginning of the recording.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "58 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You skipped the hook and discovery, jumping straight to asking for a requirement. You must follow the pitch structure to build value before asking for the order, and always close with a specific next step you own.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead, who was a trader, not a manufacturer. The customer immediately asked for the price of a specific CR coil. The agent was initially confused about the dimensions but then confirmed availability, though he could only provide a week-old price. The agent did not follow the pitch structure for discovery and ended the call passively by offering to send his card, without securing a firm next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, am I speaking with Krishna Traders? ... Yes sir, I was calling from JSW One, greetings.\", \"comment\": \"Agent greeted, used the customer's name, and identified JSW One, meeting the core intent of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"And sir, I was asking if there is any requirement in mild steel right now?\", \"comment\": \"This is a direct requirement check, not a supply-led hook with a price or availability signal as the pitch type requires.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Who is giving you 5 feet, by the way?\", \"comment\": \"Agent only asked about current suppliers (Q4). No questions were asked about manufacturing, applications, volume, JSW share, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"The price for HR is running around 58 right now... Meaning this is the best offer at this time.\", \"comment\": \"Agent pitched a price-based USP, which was relevant as the customer's first question was about the rate.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I've told you a week-old price. I don't know the current price right now...\", \"comment\": \"Agent failed to capture quantity or delivery date and could not provide a current, firm price to properly qualify the requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll send you my card. Let me know how it goes.\", \"comment\": \"This is a passive closing with no committed next step like a scheduled callback or a firm quote with a deadline.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You skipped the hook and discovery, jumping straight to asking for a requirement. You must follow the pitch structure to build value before asking for the order, and always close with a specific next step you own.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"I'll tell you, let me see the rate, let me compare the rate. After that, I'll inform you, okay?\", \"response\": \"Okay? I'll send you my card. Let me know how it goes.\"}], \"call_summary\": \"The agent contacted a lead, who was a trader, not a manufacturer. The customer immediately asked for the price of a specific CR coil. The agent was initially confused about the dimensions but then confirmed availability, though he could only provide a week-old price. The agent did not follow the pitch structure for discovery and ended the call passively by offering to send his card, without securing a firm next step.\"}", "error": null, "latency_ms": 44560, "input_tokens": 4784, "output_tokens": 946, "created_at": "2026-09-25 11:01:18", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "high", "pos": 13, "neg": 13, "lex_hits": 21, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.679, "agent_talk_sec": 64.0, "customer_talk_sec": 30.2, "dead_air_sec": 135.8, "longest_monologue_sec": 10.0, "agent_wpm": 375.0, "interruptions": 0, "agent_turns": 30, "customer_turns": 27, "discovery_qs": 15, "words_agent": 400, "words_customer": 187, "monologue_heavy": 0, "turns": [ { "ucid": "21112178591419771", "idx": 0, "speaker": "unknown", "start_s": 0.88, "end_s": 1.41, "text_en": "Is that so?", "text_native": "એવું કે?" }, { "ucid": "21112178591419771", "idx": 1, "speaker": "customer", "start_s": 1.41, "end_s": 1.9, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178591419771", "idx": 2, "speaker": "agent", "start_s": 2.3, "end_s": 2.73, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178591419771", "idx": 3, "speaker": "agent", "start_s": 3.1, "end_s": 4.7, "text_en": "Hello, am I speaking with Krishna Traders?", "text_native": "हॅलो, ये कृष्णा ट्रेडर्स से बात कर रहे हैं?" }, { "ucid": "21112178591419771", "idx": 4, "speaker": "customer", "start_s": 4.98, "end_s": 5.6, "text_en": "Yes, tell me, who is it?", "text_native": "हां, बोलिए कौन है?" }, { "ucid": "21112178591419771", "idx": 5, "speaker": "agent", "start_s": 5.8, "end_s": 7.4, "text_en": "Yes sir, I was calling from JSW One, greetings.", "text_native": "हां सर, JSW One से बात कर रहा था, नमस्कार।" }, { "ucid": "21112178591419771", "idx": 6, "speaker": "customer", "start_s": 7.8, "end_s": 8.1, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178591419771", "idx": 7, "speaker": "agent", "start_s": 8.5, "end_s": 12.9, "text_en": "And sir, I was asking if there is any requirement in mild steel right now? Your account has been registered for a long time. So is there any requirement in mild steel right now?", "text_native": "और सर ये पूछ रहा था अभी कोई mild steel में रिक्वायरमेंट है क्या? काफी टाइम से रजिस्टर्ड है आपका अकाउंट। सो अभी है कुछ रिक्वायरमेंट mild steel में?" }, { "ucid": "21112178591419771", "idx": 8, "speaker": "customer", "start_s": 13.2, "end_s": 14.7, "text_en": "In mild steel, what is the rate for CR right now?", "text_native": "Mild steel में CR का क्या रेट है अभी?" }, { "ucid": "21112178591419771", "idx": 9, "speaker": "agent", "start_s": 15.2, "end_s": 15.9, "text_en": "Uh, in Gujarat?", "text_native": "अह गुजरात में?" }, { "ucid": "21112178591419771", "idx": 10, "speaker": "customer", "start_s": 16.3, "end_s": 16.8, "text_en": "In Gujarat.", "text_native": "गुजरात में।" }, { "ucid": "21112178591419771", "idx": 11, "speaker": "agent", "start_s": 17.2, "end_s": 18.2, "text_en": "Let me check for a second.", "text_native": "एक सेकंड चेक करने दीजिए।" }, { "ucid": "21112178591419771", "idx": 12, "speaker": "customer", "start_s": 18.9, "end_s": 19.8, "text_en": "Tell me for CR 18 gauge.", "text_native": "CR 18 gauge का बताइए।" }, { "ucid": "21112178591419771", "idx": 13, "speaker": "agent", "start_s": 20.4, "end_s": 21.1, "text_en": "How much is it in MM, sir?", "text_native": "MM में कितना है सर?" }, { "ucid": "21112178591419771", "idx": 14, "speaker": "customer", "start_s": 21.5, "end_s": 22.3, "text_en": "1.2, 18 gauge.", "text_native": "1.2, 18 gauge." }, { "ucid": "21112178591419771", "idx": 15, "speaker": "agent", "start_s": 22.4, "end_s": 23.7, "text_en": "1.2, 1.2, okay.", "text_native": "1.2, 1.2, okay." }, { "ucid": "21112178591419771", "idx": 16, "speaker": "customer", "start_s": 24.1, "end_s": 25.7, "text_en": "And if I need it in 8x5, the coil?", "text_native": "और आठ पांच में अगर चाहिए तो coil?" }, { "ucid": "21112178591419771", "idx": 17, "speaker": "agent", "start_s": 26.4, "end_s": 27.3, "text_en": "As in 5 feet wide?", "text_native": "As in पांच फीट चौड़ी?" }, { "ucid": "21112178591419771", "idx": 18, "speaker": "customer", "start_s": 27.6, "end_s": 28.6, "text_en": "As in 5 feet wide.", "text_native": "As in पांच फीट चौड़ी।" }, { "ucid": "21112178591419771", "idx": 19, "speaker": "agent", "start_s": 29.4, "end_s": 31.2, "text_en": "5 feet wide, 5 feet wide doesn't come, sir.", "text_native": "पांच फीट चौड़ी, पांच फीट चौड़ी तो नहीं आती है सर।" }, { "ucid": "21112178591419771", "idx": 20, "speaker": "customer", "start_s": 31.5, "end_s": 32.0, "text_en": "It does come, sir.", "text_native": "आती है सर।" }, { "ucid": "21112178591419771", "idx": 21, "speaker": "agent", "start_s": 32.1, "end_s": 35.1, "text_en": "Meaning the length is 6300 but I don't know about 5 feet wide. According to me, it doesn't come.", "text_native": "मतलब length त्रेसठ सौ रहती है पर पांच फीट चौड़ी पता नहीं। मेरे हिसाब से तो नहीं आती है।" }, { "ucid": "21112178591419771", "idx": 22, "speaker": "customer", "start_s": 35.7, "end_s": 37.2, "text_en": "I'm not telling the length sir, I'm telling the width, width.", "text_native": "Length नहीं बता रहा सर, width बता रहा, width." }, { "ucid": "21112178591419771", "idx": 23, "speaker": "agent", "start_s": 37.8, "end_s": 38.2, "text_en": "Yes, width.", "text_native": "हां width." }, { "ucid": "21112178591419771", "idx": 24, "speaker": "agent", "start_s": 39.1, "end_s": 40.7, "text_en": "Width also, meaning this much, 5 feet is a lot here.", "text_native": "Width भी मतलब इतनी, पांच फुट तो इधर बहुत हो गया।" }, { "ucid": "21112178591419771", "idx": 25, "speaker": "customer", "start_s": 40.7, "end_s": 43.1, "text_en": "Will you be able to provide a 5 feet by 8 feet coil or will you be able to provide a sheet as well?", "text_native": "पांच फीट बाय आठ फीट का coil प्रोवाइड कर पाएंगे या sheet भी प्रोवाइड कर पाएंगे?" }, { "ucid": "21112178591419771", "idx": 26, "speaker": "agent", "start_s": 43.1, "end_s": 46.6, "text_en": "We can provide both coil and sheet, but the standard one is like 1250, 1500 width.", "text_native": "Coil sheet दोनों प्रोवाइड कर पाएंगे बट जो standard रहता है वो जैसे बारह सौ पचास रहता है, पंद्रह सौ width रहती है।" }, { "ucid": "21112178591419771", "idx": 27, "speaker": "customer", "start_s": 47.1, "end_s": 47.4, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178591419771", "idx": 28, "speaker": "agent", "start_s": 48.8, "end_s": 51.1, "text_en": "So generally only this much comes. Who is giving you 5 feet, by the way?", "text_native": "सो जनरली इतना ही आता है। पांच फीट आपको कौन दे रहा है वैसे?" }, { "ucid": "21112178591419771", "idx": 29, "speaker": "customer", "start_s": 51.1, "end_s": 52.1, "text_en": "Are you getting 8x5 from somewhere?", "text_native": "कहीं से मिल रही है आपको आठ पांच?" }, { "ucid": "21112178591419771", "idx": 30, "speaker": "agent", "start_s": 52.3, "end_s": 52.6, "text_en": "What?", "text_native": "क्या?" }, { "ucid": "21112178591419771", "idx": 31, "speaker": "customer", "start_s": 52.9, "end_s": 54.3, "text_en": "Are you getting CR in 5 feet width from somewhere?", "text_native": "पांच फीट का width में मिल रहा है क्या कहीं से CR?" }, { "ucid": "21112178591419771", "idx": 32, "speaker": "agent", "start_s": 54.3, "end_s": 56.1, "text_en": "I am getting it, I am getting it from JSW itself, right? I am getting it. I am getting it from JSW itself.", "text_native": "मिल रहा है, JSW ही मिल रहा है ना, मिल रहा है। JSW ही मिल रहा है।" }, { "ucid": "21112178591419771", "idx": 33, "speaker": "agent", "start_s": 56.5, "end_s": 57.8, "text_en": "It's difficult in 5 feet. One second.", "text_native": "पांच फीट में मुश्किल है। एक सेकंड।" }, { "ucid": "21112178591419771", "idx": 34, "speaker": "customer", "start_s": 57.9, "end_s": 59.4, "text_en": "5 feet by 8 feet, meaning 5 feet by 8 feet.", "text_native": "पांच फीट बाय आठ फीट का, पांच फीट बाय आठ फीट का मतलब।" }, { "ucid": "21112178591419771", "idx": 35, "speaker": "agent", "start_s": 59.9, "end_s": 61.6, "text_en": "One second. 5 feet, one second sir, one second.", "text_native": "एक सेकंड। पांच फीट, एक सेकंड सर, एक सेकंड।" }, { "ucid": "21112178591419771", "idx": 36, "speaker": "agent", "start_s": 62.8, "end_s": 66.2, "text_en": "Oh 5 feet, I misunderstood it as foot by mistake, sorry. You will get it in 1500. Sorry, sorry.", "text_native": "अच्छा पांच फीट, वो मैं फुट समझ दिया गलती से, सॉरी। पंद्रह सौ में तो मिलेगा। सॉरी, सॉरी।" }, { "ucid": "21112178591419771", "idx": 37, "speaker": "agent", "start_s": 67.6, "end_s": 70.1, "text_en": "Sir, the price is currently running between 65 and 66.", "text_native": "सर ये अभी सिक्सटी फाइव से सिक्सटी सिक्स के बीच में चल रहा है प्राइस।" }, { "ucid": "21112178591419771", "idx": 38, "speaker": "customer", "start_s": 70.4, "end_s": 70.8, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म।" }, { "ucid": "21112178591419771", "idx": 39, "speaker": "agent", "start_s": 71.3, "end_s": 73.0, "text_en": "The price is currently running between 65 and 66.", "text_native": "सिक्सटी फाइव से सिक्सटी सिक्स के बीच में चल रहा है प्राइस अभी।" }, { "ucid": "21112178591419771", "idx": 40, "speaker": "customer", "start_s": 73.3, "end_s": 73.6, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178591419771", "idx": 41, "speaker": "agent", "start_s": 73.6, "end_s": 77.3, "text_en": "Meaning I've told you a week-old price. I don't know the current price right now but I've told you a week-old one, so it's running this much.", "text_native": "मतलब एक हफ्ते पुराना बताया हूं। करंट का प्राइस नहीं पता अभी पर एक हफ्ते पुराना बताया तो इतना चल रहा है।" }, { "ucid": "21112178591419771", "idx": 42, "speaker": "customer", "start_s": 77.6, "end_s": 78.7, "text_en": "No problem, no problem sir.", "text_native": "कोई बात नहीं, कोई बात नहीं सर।" }, { "ucid": "21112178591419771", "idx": 43, "speaker": "agent", "start_s": 79.1, "end_s": 81.8, "text_en": "So how much do you need now and what is the status of your order, can you tell me something?", "text_native": "तो आपको कितने का अभी है और आपका ऑर्डर का क्या स्टेटस है, बता सकते हैं कुछ?" }, { "ucid": "21112178591419771", "idx": 44, "speaker": "customer", "start_s": 82.3, "end_s": 82.6, "text_en": "Huh?", "text_native": "हां?" }, { "ucid": "21112178591419771", "idx": 45, "speaker": "customer", "start_s": 82.9, "end_s": 86.4, "text_en": "I'll tell you, let me see the rate, let me compare the rate. After that, I'll inform you, okay?", "text_native": "मैं बताता हूं, मुझे रेट देखने दीजिए, रेट कंपेयर करने दीजिए। उसके बाद I'll inform you, okay?" }, { "ucid": "21112178591419771", "idx": 46, "speaker": "agent", "start_s": 86.6, "end_s": 89.4, "text_en": "And you deal only in primary make, right? No secondary, auction, etc.?", "text_native": "और आप ये प्राइमरी मेक में ही डील करते हैं ना? कोई सेकेंडरी, ऑक्शन वगेरा ये सब तो नहीं है?" }, { "ucid": "21112178591419771", "idx": 47, "speaker": "customer", "start_s": 89.6, "end_s": 90.9, "text_en": "No, no, no. Only primary make.", "text_native": "नहीं, नहीं, नहीं। प्राइमरी मेक ही।" }, { "ucid": "21112178591419771", "idx": 48, "speaker": "agent", "start_s": 90.9, "end_s": 92.6, "text_en": "Primary make only, right? Which one is preferred in CR, by the way?", "text_native": "प्राइमरी मेक ओनली ना? प्रेफर्ड कौनसा है CR में वैसे?" }, { "ucid": "21112178591419771", "idx": 49, "speaker": "customer", "start_s": 92.6, "end_s": 95.6, "text_en": "If it's CR or HR, then HR, HR, in checker I will get secondary, secondary will work in that.", "text_native": "CR अगर HR होगा तो HR, HR, चेकर में सेकेंडरी मिल जाएगा, उसमें सेकेंडरी चलेगा।" }, { "ucid": "21112178591419771", "idx": 50, "speaker": "agent", "start_s": 96.1, "end_s": 98.5, "text_en": "No, we provide HR as well. The rate for HR is 58. 58 to 50.", "text_native": "नहीं, HR भी हम देते हैं। फिफ्टी एट का रेट चल रहा है HR का तो। फिफ्टी एट टू फिफ्टी का।" }, { "ucid": "21112178591419771", "idx": 51, "speaker": "customer", "start_s": 98.9, "end_s": 99.8, "text_en": "You don't have secondary?", "text_native": "सेकेंडरी नहीं है आपके पास?" }, { "ucid": "21112178591419771", "idx": 52, "speaker": "customer", "start_s": 100.1, "end_s": 100.8, "text_en": "Okay, in that it's only primary.", "text_native": "ओके, उसमें प्राइमरी ही है।" }, { "ucid": "21112178591419771", "idx": 53, "speaker": "agent", "start_s": 100.8, "end_s": 110.8, "text_en": "In that, prime, meaning look, JSW One can give primary. Secondary is in very rare cases, sometimes for some specific materials. But right now, in HR and CR, it's only primary make. The price for HR is running around 58 right now. With loading, Ahmedabad, ex-Ahmedabad, 2.5 to 12 mm. So if you need it, tell me sir. Meaning this is the best offer at this time.", "text_native": "उसमें प्राइम, मतलब देखो, JSW One पे प्राइमरी दे सकता है। सेकेंडरी बहुत ही रेयर केस में कभी कबार कुछ स्पेसिफिक मटेरियल्स के लिए होता है। बट अभी HR और CR में प्राइमरी मेक ही रहता है। HR का प्राइस अभी फिफ्टी एट के अराउंड चल रहा है। लोडिंग के साथ अहमदाबाद, एक्स अहमदाबाद, ढाई से बारह mm। तो अगर आपको चाहिए तो बताइए सर। मतलब बेस्ट ऑफर है ये तो अभी के टाइम पे।" }, { "ucid": "21112178591419771", "idx": 54, "speaker": "customer", "start_s": 111.2, "end_s": 112.2, "text_en": "I'll see, I'll see sir.", "text_native": "देख लेता हूं, देख लेता हूं सर।" }, { "ucid": "21112178591419771", "idx": 55, "speaker": "agent", "start_s": 112.6, "end_s": 114.5, "text_en": "Okay? I'll send you my card. Let me know how it goes.", "text_native": "ठीक है? मैं आपको कार्ड भेज के रखता हूं। जैसा हो मेरेको बताइएगा।" }, { "ucid": "21112178591419771", "idx": 56, "speaker": "customer", "start_s": 114.7, "end_s": 116.1, "text_en": "Okay, okay, okay. Thank you so much.", "text_native": "Okay, okay, okay. Thank you so much." }, { "ucid": "21112178591419771", "idx": 57, "speaker": "agent", "start_s": 116.3, "end_s": 117.2, "text_en": "Okay sir, welcome.", "text_native": "Okay sir, welcome." } ], "steps": [ { "ucid": "21112178591419771", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello, am I speaking with Krishna Traders? ... Yes sir, I was calling from JSW One, greetings.", "comment": "Agent greeted, used the customer's name, and identified JSW One, meeting the core intent of the opener." }, { "ucid": "21112178591419771", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "And sir, I was asking if there is any requirement in mild steel right now?", "comment": "This is a direct requirement check, not a supply-led hook with a price or availability signal as the pitch type requires." }, { "ucid": "21112178591419771", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Who is giving you 5 feet, by the way?", "comment": "Agent only asked about current suppliers (Q4). No questions were asked about manufacturing, applications, volume, JSW share, or payment terms." }, { "ucid": "21112178591419771", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "The price for HR is running around 58 right now... Meaning this is the best offer at this time.", "comment": "Agent pitched a price-based USP, which was relevant as the customer's first question was about the rate." }, { "ucid": "21112178591419771", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I've told you a week-old price. I don't know the current price right now...", "comment": "Agent failed to capture quantity or delivery date and could not provide a current, firm price to properly qualify the requirement." }, { "ucid": "21112178591419771", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I'll send you my card. Let me know how it goes.", "comment": "This is a passive closing with no committed next step like a scheduled callback or a firm quote with a deadline." } ], "objections": [ { "ucid": "21112178591419771", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "I'll tell you, let me see the rate, let me compare the rate. After that, I'll inform you, okay?", "response": "Okay? I'll send you my card. Let me know how it goes." } ], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }