{
  "ucid": "21112178591418131",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:46:21",
  "end_time": "1899-12-30 12:47:05",
  "duration_sec": 44,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA40271384a679cfc7d66674a61fd8d846.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 72,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591418131__DIA40271384a679cfc7d66674a61fd8d846.mp3",
  "audio_bytes": 83376,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 27.792,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Am I speaking with OMR Engineering?   (OMR Engineering mein baat ho rahi hai?)\n[2s] CUSTOMER: Yes.   (Haan ji.)\n[3s] AGENT: Yes, hello sir. My name is Gautam, I'm calling from the JSW One Ahmedabad office.   (Haan ji, namaskar sir. Mera naam Gautam baat kar raha hoon, JSW One Ahmedabad office se.)\n[7s] CUSTOMER: Yes sir.   (Ji sir.)\n[7s] AGENT: Yes sir, will you have any requirement for steel, for HR, this month?   (Ji sir, koi steel mein requirement hogi HR mein aapko is month?)\n[10s] CUSTOMER: No, not yet.   (Nahi, abhi tak koi nahi.)\n[12s] AGENT: Okay sir, if you have one, please check the price through the JSW One application.   (Chalo sir, agar rahe to JSW One application ke through aap check kar lena price.)\n[15s] AGENT: Okay?   (Theek hai?)\n[16s] CUSTOMER: Okay sir. Okay.   (Theek hai sir. Theek hai.)\n[17s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the entire pitch structure and immediately asked for a requirement, which led to a quick shutdown. Always start by asking for permission and then use the supply-led hook to create interest before you try to qualify.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called OMR Engineering, skipped the opening and hook, and immediately asked if they had a requirement for HR steel. The customer replied that they had no current need. The agent then suggested they check the JSW One application for future needs and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, hello sir. My name is Gautam, I'm calling from the JSW One Ahmedabad office.\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak or if it was a good time.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Ji sir, koi steel mein requirement hogi HR mein aapko is month?\", \"comment\": \"The agent did not lead with a supply or price hook; he immediately asked for a requirement, which is a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Ji sir, koi steel mein requirement hogi HR mein aapko is month?\", \"comment\": \"The agent asked if a requirement existed but gave up immediately when the customer said 'no', without probing for future needs or typical buying patterns.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Chalo sir, agar rahe to JSW One application ke through aap check kar lena price.\", \"comment\": \"The agent did not set a specific next step like a callback or quote; he gave a generic suggestion to check the app.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the entire pitch structure and immediately asked for a requirement, which led to a quick shutdown. Always start by asking for permission and then use the supply-led hook to create interest before you try to qualify.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called OMR Engineering, skipped the opening and hook, and immediately asked if they had a requirement for HR steel. The customer replied that they had no current need. The agent then suggested they check the JSW One application for future needs and ended the call.\"}",
  "error": null,
  "latency_ms": 25720,
  "input_tokens": 2830,
  "output_tokens": 774,
  "created_at": "2026-09-25 10:47:49",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.748,
  "agent_talk_sec": 11.0,
  "customer_talk_sec": 3.7,
  "dead_air_sec": 29.3,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 278.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 51,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178591418131",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.58,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178591418131",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.83,
      "end_s": 2.08,
      "text_en": "Am I speaking with OMR Engineering?",
      "text_native": "OMR Engineering mein baat ho rahi hai?"
    },
    {
      "ucid": "21112178591418131",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.26,
      "end_s": 2.66,
      "text_en": "Yes.",
      "text_native": "Haan ji."
    },
    {
      "ucid": "21112178591418131",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.86,
      "end_s": 6.26,
      "text_en": "Yes, hello sir. My name is Gautam, I'm calling from the JSW One Ahmedabad office.",
      "text_native": "Haan ji, namaskar sir. Mera naam Gautam baat kar raha hoon, JSW One Ahmedabad office se."
    },
    {
      "ucid": "21112178591418131",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.53,
      "end_s": 7.06,
      "text_en": "Yes sir.",
      "text_native": "Ji sir."
    },
    {
      "ucid": "21112178591418131",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.46,
      "end_s": 9.89,
      "text_en": "Yes sir, will you have any requirement for steel, for HR, this month?",
      "text_native": "Ji sir, koi steel mein requirement hogi HR mein aapko is month?"
    },
    {
      "ucid": "21112178591418131",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.3,
      "end_s": 11.48,
      "text_en": "No, not yet.",
      "text_native": "Nahi, abhi tak koi nahi."
    },
    {
      "ucid": "21112178591418131",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.9,
      "end_s": 15.08,
      "text_en": "Okay sir, if you have one, please check the price through the JSW One application.",
      "text_native": "Chalo sir, agar rahe to JSW One application ke through aap check kar lena price."
    },
    {
      "ucid": "21112178591418131",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.4,
      "end_s": 15.7,
      "text_en": "Okay?",
      "text_native": "Theek hai?"
    },
    {
      "ucid": "21112178591418131",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.9,
      "end_s": 16.88,
      "text_en": "Okay sir. Okay.",
      "text_native": "Theek hai sir. Theek hai."
    },
    {
      "ucid": "21112178591418131",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 17.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178591418131",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, hello sir. My name is Gautam, I'm calling from the JSW One Ahmedabad office.",
      "comment": "The agent identified himself and the company but did not ask for permission to speak or if it was a good time."
    },
    {
      "ucid": "21112178591418131",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Ji sir, koi steel mein requirement hogi HR mein aapko is month?",
      "comment": "The agent did not lead with a supply or price hook; he immediately asked for a requirement, which is a qualification question."
    },
    {
      "ucid": "21112178591418131",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions about the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178591418131",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently, no USPs were pitched."
    },
    {
      "ucid": "21112178591418131",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Ji sir, koi steel mein requirement hogi HR mein aapko is month?",
      "comment": "The agent asked if a requirement existed but gave up immediately when the customer said 'no', without probing for future needs or typical buying patterns."
    },
    {
      "ucid": "21112178591418131",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Chalo sir, agar rahe to JSW One application ke through aap check kar lena price.",
      "comment": "The agent did not set a specific next step like a callback or quote; he gave a generic suggestion to check the app."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}