Call 21112178591326642 2026-08-05 · Rohit Mishra · 3:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 61 turns, clean transcript (0% inaudible) | Hindi | 61 | supply_led (campaign_name:medium) |
Audio: clear: The agent's speech is slightly faster than the customer's, but both are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Customer is in Jhansi and finds freight from available stockyards (Ghaziabad, Faridabad, Jaipur) to be prohibitively expensive. Customer's preferred location, Kanpur, is not a standard JSW One supply point for the agent.
4 · Sentiment
the CUSTOMER
0.04
confidence high · +5/−4
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, he went directly into discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
Agent did not ask for a current requirement or capture specific details like grade, thickness, and width.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
−1.0 pts
Discovery (6 Qs)
Agent successfully discovered what the customer manufactures, their monthly tonnage, and current sourcing, but missed asking about JSW's share of wallet and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
From Ghaziabad, the fare, the freight will be very high for me.
did well
Opener & permission
Yes, good morning, this is Rohit speaking, Rohit Mishra from JSW One MSME. ... I'm speaking to Ashwini ji, right?
Summary
The customer is a transformer manufacturer in Jhansi requiring 10-15 MT of MS monthly. The conversation was dominated by a logistical challenge: the customer found the freight costs from the agent's available supply locations (Ghaziabad, Jaipur) to be too high. The agent did not pitch any JSW One USPs and ended the call by offering to connect the customer with a third-party seller in their preferred location, Kanpur.
Coaching
You missed the hook and didn't pitch any JSW One value propositions; instead of getting stuck on logistics, you should have explained how our all-inclusive pricing model could solve the customer's freight cost concern.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Yes, good morning, this is Rohit speaking, Rohit Mishra from JSW One MSME. ... I'm speaking to Ashwini ji, right? Agent identified self, company, and used the customer's name, and the customer engaged, fulfilling the intent of getting permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook; instead, he went directly into discovery questions. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | what is your work, your business in... What is the monthly consumption?... So where do you get it from now? Agent successfully discovered what the customer manufactures, their monthly tonnage, and current sourcing, but missed asking about JSW's share of wallet and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any JSW One USPs. The conversation was entirely focused on logistics and finding a third-party seller. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask for a current requirement or capture specific details like grade, thickness, and width. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I will send you a text for this The next step is vague ('send you a text') and not a committed action like sending a quote or scheduling a specific callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | From Ghaziabad, the fare, the freight will be very high for me. |
How far will it be for you from Jaipur? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.558 | 48.8s | 38.7s | 108.5s | 7.6s | 314.8 | 0 | 33 | 28 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.6s
Hello.
हॅलो
agent
6.8s
Hello.
हॅलो
customer
7.6s
Yes.
हां जी
agent
9.0s
Yes, good morning, this is Rohit speaking, Rohit Mishra from JSW One MSME.
हां जी, गुड मॉर्निंग, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन एमएसएमई।
customer
12.7s
From where?
कहां से?
agent
13.6s
JSW One MSME.
जेएसडब्ल्यू वन एमएसएमई।
customer
15.2s
MSME?
एमएसएमई?
agent
16.1s
Hmm.
हम्म।
customer
17.1s
Speak.
बोलिए।
agent
18.1s
I saw your company, Vinayak Electric India. You might have spoken to Ritesh before, since August.
आपकी कंपनी दिखी विनायक इलेक्ट्रिक इंडिया करके। आपका पहले शायद रितेश से बात हुआ होगा पहले, अगस्त से।
customer
22.8s
I can't hear you clearly, please speak a little louder.
आपकी आवाज मुझे साफ नहीं आ रही, जरा जोर से बोलिए।
agent
25.3s
I'm speaking to Ashwini ji, right?
अश्विनी जी बात कर रहे हैं ना?
customer
26.6s
Yes, I'm speaking.
हां बोल रहा हूं।
agent
27.5s
Yes Ashwini ji, this is Rohit speaking from the JSW One platform, Mumbai.
हां अश्विनी जी, मैं रोहित बात कर रहा हूं फ्रॉम जेएसडब्ल्यू वन प्लेटफॉर्म, मुंबई।
agent
30.7s
So, uh, in this, I saw your company Vinayak Electric India. So what is your work, your business in, I wanted to know a little about that. And what are your requirements?
तो अह इसमें क्या है कि आपकी कंपनी दिखी विनायक इलेक्ट्रिक इंडिया। तो आपका काम बिजनेस किस चीज में है, ये थोड़ा जानना था। और क्या रिक्वायरमेंट्स रहती हैं?
customer
36.1s
Meaning, I didn't understand the requirement, requirement for what?
मतलब रिक्वायरमेंट समझा नहीं, किस चीज की रिक्वायरमेंट?
agent
38.3s
In MS, in MS. JSW supplies MS.
एमएस में, एमएस में। जेएसडब्ल्यू सप्लाई करती है एमएस।
customer
40.2s
Oh, from JSW's side, you're speaking from JSW's side. Your voice wasn't clear. You're speaking from JSW?
अच्छा जेएसडब्ल्यू की तरफ से, जेएसडब्ल्यू की तरफ से बोल रहे हैं। आपकी आवाज साफ नहीं आ रही थी। जेएसडब्ल्यू से बोल रहे हैं आप?
agent
43.4s
Yes, yes.
हां हां।
customer
44.0s
Rohit ji, Rohit ji, we've spoken before, haven't we?
रोहित जी, रोहित जी पहले भी बात हुई थी ना आपसे?
agent
45.8s
Maybe, maybe we have spoken. I also remember it now.
शायद, शायद बात हुई है। मुझे भी याद आ रहा है।
customer
47.6s
Hmm.
हम्म।
agent
48.3s
We have spoken before.
पहले बात हुई है।
customer
49.6s
Hmm hmm hmm hmm. So from where will you give me the material? From which station will you give the material?
हम्म हम्म हम्म हम्म। तो कहां से देंगे मटेरियल आप मुझे? मटेरियल कौनसे स्टेशन से देंगे?
agent
52.7s
Where do you need it? Where? Where?
आपको चाहिए कहां पे? कहां पे? कहां पे?
customer
54.3s
In Jhansi, my Jhansi.
झांसी में, मेरी झांसी।
agent
55.8s
It's in Jhansi. Yes.
झांसी में है। हां।
agent
58.5s
I will most probably give it to you from Ghaziabad.
मैं आपको गाजियाबाद से ही दूंगा मोस्ट प्रोबेब्ली।
customer
1.0s
From Ghaziabad, the fare, the freight will be very high for me.
गाजियाबाद से मेरे को भाड़ा बहुत, फ्रेट बहुत लगेगा।
agent
3.4s
How far will it be for you from Jaipur?
जयपुर से आपका कितना दूर होगा?
customer
4.7s
From Jaipur also the freight will be very high. From Kanpur, from Kanpur. Kanpur suits me.
जयपुर से ही बहुत फ्रेट लगेगा। कानपुर से, कानपुर से। कानपुर सूट करता है मुझे।
agent
7.5s
From Kanpur
कानपुर से
agent
8.8s
Either Faridabad or Ghaziabad, I can give from one place. From all three places
या फरीदाबाद या गाजियाबाद, एक जगह से दे सकता हूं। तीनों जगह से
customer
10.8s
No, from there, from there the freight will be very high for me.
नहीं, वहां से, वहां से मुझे फ्रेट बहुत लगेगा।
agent
12.6s
From Allahabad?
इलाहाबाद से?
customer
13.4s
From there the freight will be very high. From Ghaziabad, from Faridabad, and from here, from Jaipur, the freight will be very high.
वहां से फ्रेट बहुत लगेगा। गाजियाबाद से, फरीदाबाद से, और इधर से, जयपुर से फ्रेट बहुत आएगा।
agent
16.6s
I am asking about Allahabad.
इलाहाबाद से मैं पूछ रहा हूं।
customer
17.9s
Yes?
हैं जी?
agent
18.4s
Hey, from Allahabad, from Prayagraj, how much
अरे इलाहाबाद से, प्रयागराज से कितना
customer
19.8s
Allahabad is also very far. 400 kilometers, 400.
इलाहाबाद भी बहुत दूर है। 400 किलोमीटर, 400।
agent
21.8s
Hmm.
हम्म।
agent
22.5s
So where do you get it from now? From Kanpur?
तो अभी आप कहां से लेते हैं? कानपुर से?
customer
24.3s
We get it from Kanpur or we get it locally. Now what to do, it's our compulsion. We are located at such a station where
कानपुर से लेते हैं या लोकल लेते हैं। अब क्या करें, मजबूरी है हमारी। हम ऐसे स्टेशन पर बैठे हैं जहां पर
agent
27.5s
You have manufacturing, right?
आपका मैन्युफैक्चरिंग है ना?
customer
28.2s
Yes, my problem is
हां, मेरी प्रॉब्लम है ना
agent
28.8s
I have manufacturing, I make transformers. I make electrical transformers.
मेरा मैन्युफैक्चरिंग है, मैं ट्रांसफार्मर बनाता हूं। इलेक्ट्रिकल ट्रांसफार्मर्स बनाता हूं।
customer
31.4s
Okay.
ओके।
agent
32.1s
Hmm.
हम्म।
customer
32.4s
What is the monthly consumption?
महीने का कितना कंजम्पशन रहता है?
agent
34.0s
And my tank, the tank fabrication that I do, I do it at my own place.
और मेरा टैंक, मैं जो टैंक फैब्रिकेशन करता हूं, अपने यहां ही करता हूं।
customer
37.4s
Okay, okay, okay.
अच्छा अच्छा अच्छा।
agent
38.3s
So my material requirement is 10-12 tons, 15 tons every month.
तो मेरा 10-12 टन, 15 टन माल लगता है हर महीने।
customer
41.2s
Hmm.
हम्म।
agent
43.8s
Okay.
ठीक है।
customer
45.2s
So for me, for me actually Kanpur suits better.
तो आप मुझे, मुझे एक्चुअली कानपुर से ज्यादा सूट करता।
agent
48.1s
I understood sir, I understood.
समझ गया सर, समझ गया।
agent
49.8s
Okay, I have some from Kanpur, from Kanpur also, uh, there are some sellers.
ठीक है, मेरे पास है कुछ कुछ कानपुर के, कानपुर के भी, अह, कुछ सेलर्स हैं।
agent
53.1s
Yes, I can connect you.
हां, मुझे आपको कनेक्ट कर सकता हूं।
customer
54.6s
Yes, get me connected. Get me connected from Kanpur.
हां, करा दीजिए कनेक्ट। कानपुर से कनेक्ट करा दीजिए।
agent
56.6s
Okay, I will send you a text for this
ठीक है, मैं आपको एक टेक्स्ट भेजता हूं इसके
customer
58.3s
Okay, okay.
ओके, ओके।