{
  "ucid": "21112178591326642",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:31:06",
  "end_time": "1899-12-30 12:34:22",
  "duration_sec": 196,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1c3df48cdaf6eb310973552541a4934d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 220,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591326642__DIA1c3df48cdaf6eb310973552541a4934d.mp3",
  "audio_bytes": 547344,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 182.448,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[6s] CUSTOMER: Hello.   (हॅलो)\n[7s] AGENT: Hello.   (हॅलो)\n[8s] CUSTOMER: Yes.   (हां जी)\n[9s] AGENT: Yes, good morning, this is Rohit speaking, Rohit Mishra from JSW One MSME.   (हां जी, गुड मॉर्निंग, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन एमएसएमई।)\n[13s] CUSTOMER: From where?   (कहां से?)\n[14s] AGENT: JSW One MSME.   (जेएसडब्ल्यू वन एमएसएमई।)\n[15s] CUSTOMER: MSME?   (एमएसएमई?)\n[16s] AGENT: Hmm.   (हम्म।)\n[17s] CUSTOMER: Speak.   (बोलिए।)\n[18s] AGENT: I saw your company, Vinayak Electric India. You might have spoken to Ritesh before, since August.   (आपकी कंपनी दिखी विनायक इलेक्ट्रिक इंडिया करके। आपका पहले शायद रितेश से बात हुआ होगा पहले, अगस्त से।)\n[23s] CUSTOMER: I can't hear you clearly, please speak a little louder.   (आपकी आवाज मुझे साफ नहीं आ रही, जरा जोर से बोलिए।)\n[25s] AGENT: I'm speaking to Ashwini ji, right?   (अश्विनी जी बात कर रहे हैं ना?)\n[27s] CUSTOMER: Yes, I'm speaking.   (हां बोल रहा हूं।)\n[28s] AGENT: Yes Ashwini ji, this is Rohit speaking from the JSW One platform, Mumbai.   (हां अश्विनी जी, मैं रोहित बात कर रहा हूं फ्रॉम जेएसडब्ल्यू वन प्लेटफॉर्म, मुंबई।)\n[31s] AGENT: So, uh, in this, I saw your company Vinayak Electric India. So what is your work, your business in, I wanted to know a little about that. And what are your requirements?   (तो अह इसमें क्या है कि आपकी कंपनी दिखी विनायक इलेक्ट्रिक इंडिया। तो आपका काम बिजनेस किस चीज में है, ये थोड़ा जानना था। और क्या रिक्वायरमेंट्स रहती हैं?)\n[36s] CUSTOMER: Meaning, I didn't understand the requirement, requirement for what?   (मतलब रिक्वायरमेंट समझा नहीं, किस चीज की रिक्वायरमेंट?)\n[38s] AGENT: In MS, in MS. JSW supplies MS.   (एमएस में, एमएस में। जेएसडब्ल्यू सप्लाई करती है एमएस।)\n[40s] CUSTOMER: Oh, from JSW's side, you're speaking from JSW's side. Your voice wasn't clear. You're speaking from JSW?   (अच्छा जेएसडब्ल्यू की तरफ से, जेएसडब्ल्यू की तरफ से बोल रहे हैं। आपकी आवाज साफ नहीं आ रही थी। जेएसडब्ल्यू से बोल रहे हैं आप?)\n[43s] AGENT: Yes, yes.   (हां हां।)\n[44s] CUSTOMER: Rohit ji, Rohit ji, we've spoken before, haven't we?   (रोहित जी, रोहित जी पहले भी बात हुई थी ना आपसे?)\n[46s] AGENT: Maybe, maybe we have spoken. I also remember it now.   (शायद, शायद बात हुई है। मुझे भी याद आ रहा है।)\n[48s] CUSTOMER: Hmm.   (हम्म।)\n[48s] AGENT: We have spoken before.   (पहले बात हुई है।)\n[50s] CUSTOMER: Hmm hmm hmm hmm. So from where will you give me the material? From which station will you give the material?   (हम्म हम्म हम्म हम्म। तो कहां से देंगे मटेरियल आप मुझे? मटेरियल कौनसे स्टेशन से देंगे?)\n[53s] AGENT: Where do you need it? Where? Where?   (आपको चाहिए कहां पे? कहां पे? कहां पे?)\n[54s] CUSTOMER: In Jhansi, my Jhansi.   (झांसी में, मेरी झांसी।)\n[56s] AGENT: It's in Jhansi. Yes.   (झांसी में है। हां।)\n[58s] AGENT: I will most probably give it to you from Ghaziabad.   (मैं आपको गाजियाबाद से ही दूंगा मोस्ट प्रोबेब्ली।)\n[1s] CUSTOMER: From Ghaziabad, the fare, the freight will be very high for me.   (गाजियाबाद से मेरे को भाड़ा बहुत, फ्रेट बहुत लगेगा।)\n[3s] AGENT: How far will it be for you from Jaipur?   (जयपुर से आपका कितना दूर होगा?)\n[5s] CUSTOMER: From Jaipur also the freight will be very high. From Kanpur, from Kanpur. Kanpur suits me.   (जयपुर से ही बहुत फ्रेट लगेगा। कानपुर से, कानपुर से। कानपुर सूट करता है मुझे।)\n[8s] AGENT: From Kanpur   (कानपुर से)\n[9s] AGENT: Either Faridabad or Ghaziabad, I can give from one place. From all three places   (या फरीदाबाद या गाजियाबाद, एक जगह से दे सकता हूं। तीनों जगह से)\n[11s] CUSTOMER: No, from there, from there the freight will be very high for me.   (नहीं, वहां से, वहां से मुझे फ्रेट बहुत लगेगा।)\n[13s] AGENT: From Allahabad?   (इलाहाबाद से?)\n[13s] CUSTOMER: From there the freight will be very high. From Ghaziabad, from Faridabad, and from here, from Jaipur, the freight will be very high.   (वहां से फ्रेट बहुत लगेगा। गाजियाबाद से, फरीदाबाद से, और इधर से, जयपुर से फ्रेट बहुत आएगा।)\n[17s] AGENT: I am asking about Allahabad.   (इलाहाबाद से मैं पूछ रहा हूं।)\n[18s] CUSTOMER: Yes?   (हैं जी?)\n[18s] AGENT: Hey, from Allahabad, from Prayagraj, how much   (अरे इलाहाबाद से, प्रयागराज से कितना)\n[20s] CUSTOMER: Allahabad is also very far. 400 kilometers, 400.   (इलाहाबाद भी बहुत दूर है। 400 किलोमीटर, 400।)\n[22s] AGENT: Hmm.   (हम्म।)\n[22s] AGENT: So where do you get it from now? From Kanpur?   (तो अभी आप कहां से लेते हैं? कानपुर से?)\n[24s] CUSTOMER: We get it from Kanpur or we get it locally. Now what to do, it's our compulsion. We are located at such a station where   (कानपुर से लेते हैं या लोकल लेते हैं। अब क्या करें, मजबूरी है हमारी। हम ऐसे स्टेशन पर बैठे हैं जहां पर)\n[28s] AGENT: You have manufacturing, right?   (आपका मैन्युफैक्चरिंग है ना?)\n[28s] CUSTOMER: Yes, my problem is   (हां, मेरी प्रॉब्लम है ना)\n[29s] AGENT: I have manufacturing, I make transformers. I make electrical transformers.   (मेरा मैन्युफैक्चरिंग है, मैं ट्रांसफार्मर बनाता हूं। इलेक्ट्रिकल ट्रांसफार्मर्स बनाता हूं।)\n[31s] CUSTOMER: Okay.   (ओके।)\n[32s] AGENT: Hmm.   (हम्म।)\n[32s] CUSTOMER: What is the monthly consumption?   (महीने का कितना कंजम्पशन रहता है?)\n[34s] AGENT: And my tank, the tank fabrication that I do, I do it at my own place.   (और मेरा टैंक, मैं जो टैंक फैब्रिकेशन करता हूं, अपने यहां ही करता हूं।)\n[37s] CUSTOMER: Okay, okay, okay.   (अच्छा अच्छा अच्छा।)\n[38s] AGENT: So my material requirement is 10-12 tons, 15 tons every month.   (तो मेरा 10-12 टन, 15 टन माल लगता है हर महीने।)\n[41s] CUSTOMER: Hmm.   (हम्म।)\n[44s] AGENT: Okay.   (ठीक है।)\n[45s] CUSTOMER: So for me, for me actually Kanpur suits better.   (तो आप मुझे, मुझे एक्चुअली कानपुर से ज्यादा सूट करता।)\n[48s] AGENT: I understood sir, I understood.   (समझ गया सर, समझ गया।)\n[50s] AGENT: Okay, I have some from Kanpur, from Kanpur also, uh, there are some sellers.   (ठीक है, मेरे पास है कुछ कुछ कानपुर के, कानपुर के भी, अह, कुछ सेलर्स हैं।)\n[53s] AGENT: Yes, I can connect you.   (हां, मुझे आपको कनेक्ट कर सकता हूं।)\n[55s] CUSTOMER: Yes, get me connected. Get me connected from Kanpur.   (हां, करा दीजिए कनेक्ट। कानपुर से कनेक्ट करा दीजिए।)\n[57s] AGENT: Okay, I will send you a text for this   (ठीक है, मैं आपको एक टेक्स्ट भेजता हूं इसके)\n[58s] CUSTOMER: Okay, okay.   (ओके, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 61,
  "connected": 1,
  "audio_notes": "clear: The agent's speech is slightly faster than the customer's, but both are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "61 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the hook and didn't pitch any JSW One value propositions; instead of getting stuck on logistics, you should have explained how our all-inclusive pricing model could solve the customer's freight cost concern.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Customer is in Jhansi and finds freight from available stockyards (Ghaziabad, Faridabad, Jaipur) to be prohibitively expensive. Customer's preferred location, Kanpur, is not a standard JSW One supply point for the agent.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer is a transformer manufacturer in Jhansi requiring 10-15 MT of MS monthly. The conversation was dominated by a logistical challenge: the customer found the freight costs from the agent's available supply locations (Ghaziabad, Jaipur) to be too high. The agent did not pitch any JSW One USPs and ended the call by offering to connect the customer with a third-party seller in their preferred location, Kanpur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, good morning, this is Rohit speaking, Rohit Mishra from JSW One MSME. ... I'm speaking to Ashwini ji, right?\", \"comment\": \"Agent identified self, company, and used the customer's name, and the customer engaged, fulfilling the intent of getting permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook; instead, he went directly into discovery questions.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"what is your work, your business in... What is the monthly consumption?... So where do you get it from now?\", \"comment\": \"Agent successfully discovered what the customer manufactures, their monthly tonnage, and current sourcing, but missed asking about JSW's share of wallet and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any JSW One USPs. The conversation was entirely focused on logistics and finding a third-party seller.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for a current requirement or capture specific details like grade, thickness, and width.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I will send you a text for this\", \"comment\": \"The next step is vague ('send you a text') and not a committed action like sending a quote or scheduling a specific callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the hook and didn't pitch any JSW One value propositions; instead of getting stuck on logistics, you should have explained how our all-inclusive pricing model could solve the customer's freight cost concern.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Customer is in Jhansi and finds freight from available stockyards (Ghaziabad, Faridabad, Jaipur) to be prohibitively expensive. Customer's preferred location, Kanpur, is not a standard JSW One supply point for the agent.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"From Ghaziabad, the fare, the freight will be very high for me.\", \"response\": \"How far will it be for you from Jaipur?\"}], \"call_summary\": \"The customer is a transformer manufacturer in Jhansi requiring 10-15 MT of MS monthly. The conversation was dominated by a logistical challenge: the customer found the freight costs from the agent's available supply locations (Ghaziabad, Jaipur) to be too high. The agent did not pitch any JSW One USPs and ended the call by offering to connect the customer with a third-party seller in their preferred location, Kanpur.\"}",
  "error": null,
  "latency_ms": 37004,
  "input_tokens": 4583,
  "output_tokens": 945,
  "created_at": "2026-09-25 11:00:24",
  "sentiment": "neutral",
  "sentiment_score": 0.04,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 4,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.558,
  "agent_talk_sec": 48.8,
  "customer_talk_sec": 38.7,
  "dead_air_sec": 108.5,
  "longest_monologue_sec": 7.6,
  "agent_wpm": 314.8,
  "interruptions": 0,
  "agent_turns": 33,
  "customer_turns": 28,
  "discovery_qs": 10,
  "words_agent": 256,
  "words_customer": 212,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591326642",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.58,
      "end_s": 6.18,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178591326642",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 7.2,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178591326642",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.58,
      "end_s": 8.1,
      "text_en": "Yes.",
      "text_native": "हां जी"
    },
    {
      "ucid": "21112178591326642",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.96,
      "end_s": 12.2,
      "text_en": "Yes, good morning, this is Rohit speaking, Rohit Mishra from JSW One MSME.",
      "text_native": "हां जी, गुड मॉर्निंग, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन एमएसएमई।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.68,
      "end_s": 13.2,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 14.7,
      "text_en": "JSW One MSME.",
      "text_native": "जेएसडब्ल्यू वन एमएसएमई।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.18,
      "end_s": 15.7,
      "text_en": "MSME?",
      "text_native": "एमएसएमई?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.1,
      "end_s": 16.3,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.1,
      "end_s": 17.5,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.1,
      "end_s": 22.0,
      "text_en": "I saw your company, Vinayak Electric India. You might have spoken to Ritesh before, since August.",
      "text_native": "आपकी कंपनी दिखी विनायक इलेक्ट्रिक इंडिया करके। आपका पहले शायद रितेश से बात हुआ होगा पहले, अगस्त से।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 24.8,
      "text_en": "I can't hear you clearly, please speak a little louder.",
      "text_native": "आपकी आवाज मुझे साफ नहीं आ रही, जरा जोर से बोलिए।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 26.3,
      "text_en": "I'm speaking to Ashwini ji, right?",
      "text_native": "अश्विनी जी बात कर रहे हैं ना?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.6,
      "end_s": 27.2,
      "text_en": "Yes, I'm speaking.",
      "text_native": "हां बोल रहा हूं।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 30.3,
      "text_en": "Yes Ashwini ji, this is Rohit speaking from the JSW One platform, Mumbai.",
      "text_native": "हां अश्विनी जी, मैं रोहित बात कर रहा हूं फ्रॉम जेएसडब्ल्यू वन प्लेटफॉर्म, मुंबई।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 14,
      "speaker": "agent",
      "start_s": 30.7,
      "end_s": 35.5,
      "text_en": "So, uh, in this, I saw your company Vinayak Electric India. So what is your work, your business in, I wanted to know a little about that. And what are your requirements?",
      "text_native": "तो अह इसमें क्या है कि आपकी कंपनी दिखी विनायक इलेक्ट्रिक इंडिया। तो आपका काम बिजनेस किस चीज में है, ये थोड़ा जानना था। और क्या रिक्वायरमेंट्स रहती हैं?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 15,
      "speaker": "customer",
      "start_s": 36.1,
      "end_s": 38.1,
      "text_en": "Meaning, I didn't understand the requirement, requirement for what?",
      "text_native": "मतलब रिक्वायरमेंट समझा नहीं, किस चीज की रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 16,
      "speaker": "agent",
      "start_s": 38.3,
      "end_s": 40.0,
      "text_en": "In MS, in MS. JSW supplies MS.",
      "text_native": "एमएस में, एमएस में। जेएसडब्ल्यू सप्लाई करती है एमएस।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 17,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 43.2,
      "text_en": "Oh, from JSW's side, you're speaking from JSW's side. Your voice wasn't clear. You're speaking from JSW?",
      "text_native": "अच्छा जेएसडब्ल्यू की तरफ से, जेएसडब्ल्यू की तरफ से बोल रहे हैं। आपकी आवाज साफ नहीं आ रही थी। जेएसडब्ल्यू से बोल रहे हैं आप?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 18,
      "speaker": "agent",
      "start_s": 43.4,
      "end_s": 43.8,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 19,
      "speaker": "customer",
      "start_s": 44.0,
      "end_s": 45.5,
      "text_en": "Rohit ji, Rohit ji, we've spoken before, haven't we?",
      "text_native": "रोहित जी, रोहित जी पहले भी बात हुई थी ना आपसे?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 20,
      "speaker": "agent",
      "start_s": 45.8,
      "end_s": 47.5,
      "text_en": "Maybe, maybe we have spoken. I also remember it now.",
      "text_native": "शायद, शायद बात हुई है। मुझे भी याद आ रहा है।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 21,
      "speaker": "customer",
      "start_s": 47.6,
      "end_s": 47.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 22,
      "speaker": "agent",
      "start_s": 48.3,
      "end_s": 49.0,
      "text_en": "We have spoken before.",
      "text_native": "पहले बात हुई है।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 23,
      "speaker": "customer",
      "start_s": 49.6,
      "end_s": 52.5,
      "text_en": "Hmm hmm hmm hmm. So from where will you give me the material? From which station will you give the material?",
      "text_native": "हम्म हम्म हम्म हम्म। तो कहां से देंगे मटेरियल आप मुझे? मटेरियल कौनसे स्टेशन से देंगे?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 24,
      "speaker": "agent",
      "start_s": 52.7,
      "end_s": 54.2,
      "text_en": "Where do you need it? Where? Where?",
      "text_native": "आपको चाहिए कहां पे? कहां पे? कहां पे?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 25,
      "speaker": "customer",
      "start_s": 54.3,
      "end_s": 55.5,
      "text_en": "In Jhansi, my Jhansi.",
      "text_native": "झांसी में, मेरी झांसी।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 26,
      "speaker": "agent",
      "start_s": 55.8,
      "end_s": 57.0,
      "text_en": "It's in Jhansi. Yes.",
      "text_native": "झांसी में है। हां।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 27,
      "speaker": "agent",
      "start_s": 58.5,
      "end_s": 1.0,
      "text_en": "I will most probably give it to you from Ghaziabad.",
      "text_native": "मैं आपको गाजियाबाद से ही दूंगा मोस्ट प्रोबेब्ली।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 28,
      "speaker": "customer",
      "start_s": 1.0,
      "end_s": 2.8,
      "text_en": "From Ghaziabad, the fare, the freight will be very high for me.",
      "text_native": "गाजियाबाद से मेरे को भाड़ा बहुत, फ्रेट बहुत लगेगा।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 29,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 4.5,
      "text_en": "How far will it be for you from Jaipur?",
      "text_native": "जयपुर से आपका कितना दूर होगा?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 30,
      "speaker": "customer",
      "start_s": 4.7,
      "end_s": 7.2,
      "text_en": "From Jaipur also the freight will be very high. From Kanpur, from Kanpur. Kanpur suits me.",
      "text_native": "जयपुर से ही बहुत फ्रेट लगेगा। कानपुर से, कानपुर से। कानपुर सूट करता है मुझे।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 31,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 8.1,
      "text_en": "From Kanpur",
      "text_native": "कानपुर से"
    },
    {
      "ucid": "21112178591326642",
      "idx": 32,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 10.8,
      "text_en": "Either Faridabad or Ghaziabad, I can give from one place. From all three places",
      "text_native": "या फरीदाबाद या गाजियाबाद, एक जगह से दे सकता हूं। तीनों जगह से"
    },
    {
      "ucid": "21112178591326642",
      "idx": 33,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 12.5,
      "text_en": "No, from there, from there the freight will be very high for me.",
      "text_native": "नहीं, वहां से, वहां से मुझे फ्रेट बहुत लगेगा।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 34,
      "speaker": "agent",
      "start_s": 12.6,
      "end_s": 13.2,
      "text_en": "From Allahabad?",
      "text_native": "इलाहाबाद से?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 35,
      "speaker": "customer",
      "start_s": 13.4,
      "end_s": 16.5,
      "text_en": "From there the freight will be very high. From Ghaziabad, from Faridabad, and from here, from Jaipur, the freight will be very high.",
      "text_native": "वहां से फ्रेट बहुत लगेगा। गाजियाबाद से, फरीदाबाद से, और इधर से, जयपुर से फ्रेट बहुत आएगा।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 36,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 17.6,
      "text_en": "I am asking about Allahabad.",
      "text_native": "इलाहाबाद से मैं पूछ रहा हूं।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 37,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 18.2,
      "text_en": "Yes?",
      "text_native": "हैं जी?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 38,
      "speaker": "agent",
      "start_s": 18.4,
      "end_s": 19.8,
      "text_en": "Hey, from Allahabad, from Prayagraj, how much",
      "text_native": "अरे इलाहाबाद से, प्रयागराज से कितना"
    },
    {
      "ucid": "21112178591326642",
      "idx": 39,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 21.5,
      "text_en": "Allahabad is also very far. 400 kilometers, 400.",
      "text_native": "इलाहाबाद भी बहुत दूर है। 400 किलोमीटर, 400।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 40,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 22.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 41,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 24.0,
      "text_en": "So where do you get it from now? From Kanpur?",
      "text_native": "तो अभी आप कहां से लेते हैं? कानपुर से?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 42,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 27.5,
      "text_en": "We get it from Kanpur or we get it locally. Now what to do, it's our compulsion. We are located at such a station where",
      "text_native": "कानपुर से लेते हैं या लोकल लेते हैं। अब क्या करें, मजबूरी है हमारी। हम ऐसे स्टेशन पर बैठे हैं जहां पर"
    },
    {
      "ucid": "21112178591326642",
      "idx": 43,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 28.2,
      "text_en": "You have manufacturing, right?",
      "text_native": "आपका मैन्युफैक्चरिंग है ना?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 44,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 28.8,
      "text_en": "Yes, my problem is",
      "text_native": "हां, मेरी प्रॉब्लम है ना"
    },
    {
      "ucid": "21112178591326642",
      "idx": 45,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 31.2,
      "text_en": "I have manufacturing, I make transformers. I make electrical transformers.",
      "text_native": "मेरा मैन्युफैक्चरिंग है, मैं ट्रांसफार्मर बनाता हूं। इलेक्ट्रिकल ट्रांसफार्मर्स बनाता हूं।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 46,
      "speaker": "customer",
      "start_s": 31.4,
      "end_s": 31.8,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 47,
      "speaker": "agent",
      "start_s": 32.1,
      "end_s": 32.3,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 48,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 33.8,
      "text_en": "What is the monthly consumption?",
      "text_native": "महीने का कितना कंजम्पशन रहता है?"
    },
    {
      "ucid": "21112178591326642",
      "idx": 49,
      "speaker": "agent",
      "start_s": 34.0,
      "end_s": 36.8,
      "text_en": "And my tank, the tank fabrication that I do, I do it at my own place.",
      "text_native": "और मेरा टैंक, मैं जो टैंक फैब्रिकेशन करता हूं, अपने यहां ही करता हूं।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 50,
      "speaker": "customer",
      "start_s": 37.4,
      "end_s": 38.0,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 51,
      "speaker": "agent",
      "start_s": 38.3,
      "end_s": 40.5,
      "text_en": "So my material requirement is 10-12 tons, 15 tons every month.",
      "text_native": "तो मेरा 10-12 टन, 15 टन माल लगता है हर महीने।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 52,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 41.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 53,
      "speaker": "agent",
      "start_s": 43.8,
      "end_s": 44.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 54,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 47.8,
      "text_en": "So for me, for me actually Kanpur suits better.",
      "text_native": "तो आप मुझे, मुझे एक्चुअली कानपुर से ज्यादा सूट करता।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 55,
      "speaker": "agent",
      "start_s": 48.1,
      "end_s": 49.2,
      "text_en": "I understood sir, I understood.",
      "text_native": "समझ गया सर, समझ गया।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 56,
      "speaker": "agent",
      "start_s": 49.8,
      "end_s": 53.0,
      "text_en": "Okay, I have some from Kanpur, from Kanpur also, uh, there are some sellers.",
      "text_native": "ठीक है, मेरे पास है कुछ कुछ कानपुर के, कानपुर के भी, अह, कुछ सेलर्स हैं।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 57,
      "speaker": "agent",
      "start_s": 53.1,
      "end_s": 54.4,
      "text_en": "Yes, I can connect you.",
      "text_native": "हां, मुझे आपको कनेक्ट कर सकता हूं।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 58,
      "speaker": "customer",
      "start_s": 54.6,
      "end_s": 56.4,
      "text_en": "Yes, get me connected. Get me connected from Kanpur.",
      "text_native": "हां, करा दीजिए कनेक्ट। कानपुर से कनेक्ट करा दीजिए।"
    },
    {
      "ucid": "21112178591326642",
      "idx": 59,
      "speaker": "agent",
      "start_s": 56.6,
      "end_s": 58.1,
      "text_en": "Okay, I will send you a text for this",
      "text_native": "ठीक है, मैं आपको एक टेक्स्ट भेजता हूं इसके"
    },
    {
      "ucid": "21112178591326642",
      "idx": 60,
      "speaker": "customer",
      "start_s": 58.3,
      "end_s": 59.1,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178591326642",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes, good morning, this is Rohit speaking, Rohit Mishra from JSW One MSME. ... I'm speaking to Ashwini ji, right?",
      "comment": "Agent identified self, company, and used the customer's name, and the customer engaged, fulfilling the intent of getting permission to speak."
    },
    {
      "ucid": "21112178591326642",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not lead with a supply or price hook; instead, he went directly into discovery questions."
    },
    {
      "ucid": "21112178591326642",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "what is your work, your business in... What is the monthly consumption?... So where do you get it from now?",
      "comment": "Agent successfully discovered what the customer manufactures, their monthly tonnage, and current sourcing, but missed asking about JSW's share of wallet and payment terms."
    },
    {
      "ucid": "21112178591326642",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any JSW One USPs. The conversation was entirely focused on logistics and finding a third-party seller."
    },
    {
      "ucid": "21112178591326642",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for a current requirement or capture specific details like grade, thickness, and width."
    },
    {
      "ucid": "21112178591326642",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I will send you a text for this",
      "comment": "The next step is vague ('send you a text') and not a committed action like sending a quote or scheduling a specific callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178591326642",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "From Ghaziabad, the fare, the freight will be very high for me.",
      "response": "How far will it be for you from Jaipur?"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}