{
  "ucid": "21112178591310581",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:28:25",
  "end_time": "1899-12-30 12:30:48",
  "duration_sec": 143,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA100876ca5116e136f2065a5b9865c52f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 196,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591310581__DIA100876ca5116e136f2065a5b9865c52f.mp3",
  "audio_bytes": 389448,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 129.816,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हेलो?)\n[1s] AGENT: Hello?   (हेलो?)\n[2s] CUSTOMER: Yes?   (हां?)\n[3s] AGENT: Speak.   (बोलिए।)\n[4s] AGENT: Yes, hello sir. This is Gautam speaking from JSW One.   (जी, नमस्कार सर। मैं गौतम बात कर रहा था मैं JSW One से।)\n[7s] CUSTOMER: Yes yes, speak.   (हां हां, बोलिए।)\n[8s] AGENT: Sir, is there any requirement for steel this month?   (सर कोई steel में requirement है इस month?)\n[11s] CUSTOMER: There is a requirement, but you people's reply didn't come immediately.   (Requirement है ही requirement, लेकिन आप आप लोगों का reply नहीं आया था अभी तुरंत।)\n[15s] AGENT: Yes, immediately because your requirement was tagged to the wrong person.   (हां, तुरंत क्योंकि वो गलत आदमी को tag हो गई थी आपकी जो requirement ना।)\n[18s] CUSTOMER: Yes.   (हां।)\n[18s] AGENT: It was tagged to the wrong person, that's why.   (वो गलत आदमी को tag हो गई थी आपकी इसलिए।)\n[21s] AGENT: Is there any requirement now, sir? In steel, in metal?   (अभी है कोई requirement सर आपको? Steel में, metal में?)\n[22s] CUSTOMER: No, not currently.   (नहीं, अभी नहीं है current.)\n[24s] AGENT: So yours is a trading firm, right?   (तो ये trading का ही है ना आपका तो main firm?)\n[25s] CUSTOMER: Yes yes yes yes.   (हां हां हां हां।)\n[26s] AGENT: In HR coil, sir, the order can be placed. I mean our rate is lower than the market. By one, two, three hundred.   (HR coil में सर हो जाएगा order. मतलब हमारा rate कम ही है market से। एक दो तीन सौ।)\n[30s] AGENT: So I have sent my number. If any requirement comes then   (तो मैंने अपना नंबर भेज दिया है। कोई requirement आए तो)\n[32s] CUSTOMER: Speak, sir.   (बोलो सर।)\n[33s] CUSTOMER: Okay, I have a regular requirement for this, but they, you know, don't want this reel cut material. They want table top material.   (ठीक है, मेरे को इसकी regular requirement होती है, लेकिन उनको है ना, यह reel cut नहीं चाहिए रहता है material. Table top material चाहिए रहता है।)\n[38s] AGENT: Table top...\n[38s] CUSTOMER: For them, in a month... I mean, they don't want reel cut.   (उनको महीने में मतलब reel cut नहीं चाहिए उनको।)\n[41s] CUSTOMER: The one that comes from the company in a packet, packet, you know, in packet form.   (जो कंपनी में से वो packet packet ये होता है ना, packet form में।)\n[44s] AGENT: So that is available with us now. We have started keeping it. Now I'm telling you.   (तो वो अभी मिलता है हमारे पास। अब रखने लगे हैं। अब बता रहे हैं।)\n[46s] CUSTOMER: But I had spoken in between with one of your executives, and he said that the material comes from Gujarat, we don't keep the material here in Maharashtra, so it will be expensive for you, you will only get reel cut here.   (वो लेकिन मैंने बीच में बात किया था कोई आपके ही executive से, तो वो बोले वो Gujarat से आता है माल, इधर हम Maharashtra में नहीं रखते हैं माल, तो वो आपको महंगा पड़ेगा, इधर reel cut ही मिलेगा।)\n[54s] AGENT: No, it will be available. We have started from last month.   (नहीं, मिल जाएगा। अब last month से चालू करा है।)\n[56s] CUSTOMER: Yes?   (हां?)\n[56s] AGENT: We have started from last month itself.   (Last month से ही चालू करा है हमने।)\n[58s] CUSTOMER: Okay.\n[59s] AGENT: Okay?   (ठीक है?)\n[59s] CUSTOMER: Okay, so I get a regular requirement for this, so next time it comes, in about ten-fifteen days, I will contact you.   (ठीक है, तो इसकी तो मेरे को आती है regular requirement, तो मैं अभी next time आएगी अभी दस पंद्रह दिन में तो आपको मैं contact करता हूं।)\n[64s] CUSTOMER: Your email ID and that WhatsApp number, is this the WhatsApp number?   (आपका email ID और वो WhatsApp number, WhatsApp यही है?)\n[67s] AGENT: Yes, for WhatsApp, I have sent you a message.   (हां, WhatsApp मैंने डाल दिया message आपको।)\n[69s] CUSTOMER: And please add the email ID as well.   (और email ID भी डाल दीजिएगा ना।)\n[70s] AGENT: I'll add the email ID too. I have added the email ID, I have added everything sir, added everything.   (Email ID भी डाल देता हूं। Email ID डाल दी मैंने, सब डाल दिया सर, सब डाल दिया।)\n[73s] CUSTOMER: Okay, okay, fine. So next time a requirement comes, I will connect with you.   (Okay, okay, ठीक है। तो next time requirement आती है मैं आपसे connect करता हूं।)\n[76s] AGENT: Okay sir.\n[77s] CUSTOMER: Okay, right? Okay.   (Okay ना? Okay.)\n[78s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 38,
  "connected": 1,
  "audio_notes": "clear: The audio is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "38 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You correctly handled the customer's main concern about product availability, but you must lead the discovery and closing stages more firmly; ask questions to understand their business size and set a specific date to call them back.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader, had a recurring requirement for 'table top' material, which they were previously told was unavailable in Maharashtra. The agent successfully corrected this misinformation, stating the product is now stocked locally. The customer had no immediate need but promised to contact the agent in 10-15 days when the next requirement arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for steel this month?\", \"comment\": \"agent did not ask for permission to speak, jumping directly to a business question after the greeting.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I mean our rate is lower than the market. By one, two, three hundred.\", \"comment\": \"agent provided a clear and singular price-based hook early in the call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"So yours is a trading firm, right?\", \"comment\": \"agent only asked about the customer's business type, failing to probe for volume, application, or other key discovery points.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So that is available with us now. We have started keeping it.\", \"comment\": \"agent correctly pitched the new availability of 'table top' material in direct response to the customer's stated need.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement now, sir? In steel, in metal?\", \"comment\": \"agent successfully asked about a current requirement; the customer confirmed they had none at the moment.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir.\", \"comment\": \"agent did not secure a committed next step for follow-up, leaving the next action entirely up to the customer.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You correctly handled the customer's main concern about product availability, but you must lead the discovery and closing stages more firmly; ask questions to understand their business size and set a specific date to call them back.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader, had a recurring requirement for 'table top' material, which they were previously told was unavailable in Maharashtra. The agent successfully corrected this misinformation, stating the product is now stocked locally. The customer had no immediate need but promised to contact the agent in 10-15 days when the next requirement arises.\"}",
  "error": null,
  "latency_ms": 41130,
  "input_tokens": 3819,
  "output_tokens": 775,
  "created_at": "2026-09-25 10:58:11",
  "sentiment": "positive",
  "sentiment_score": 0.181,
  "sentiment_confidence": "high",
  "pos": 26,
  "neg": 14,
  "lex_hits": 35,
  "objection_phrases": "[\"price\", \"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.453,
  "agent_talk_sec": 30.1,
  "customer_talk_sec": 36.4,
  "dead_air_sec": 76.5,
  "longest_monologue_sec": 5.4,
  "agent_wpm": 318.9,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 19,
  "discovery_qs": 6,
  "words_agent": 160,
  "words_customer": 181,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591310581",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.33,
      "end_s": 0.79,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178591310581",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.33,
      "end_s": 1.81,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178591310581",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.11,
      "end_s": 2.32,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178591310581",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 2.93,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.51,
      "end_s": 6.2,
      "text_en": "Yes, hello sir. This is Gautam speaking from JSW One.",
      "text_native": "जी, नमस्कार सर। मैं गौतम बात कर रहा था मैं JSW One से।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.7,
      "end_s": 7.6,
      "text_en": "Yes yes, speak.",
      "text_native": "हां हां, बोलिए।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 10.3,
      "text_en": "Sir, is there any requirement for steel this month?",
      "text_native": "सर कोई steel में requirement है इस month?"
    },
    {
      "ucid": "21112178591310581",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.93,
      "end_s": 14.2,
      "text_en": "There is a requirement, but you people's reply didn't come immediately.",
      "text_native": "Requirement है ही requirement, लेकिन आप आप लोगों का reply नहीं आया था अभी तुरंत।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.53,
      "end_s": 17.5,
      "text_en": "Yes, immediately because your requirement was tagged to the wrong person.",
      "text_native": "हां, तुरंत क्योंकि वो गलत आदमी को tag हो गई थी आपकी जो requirement ना।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.78,
      "end_s": 18.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.48,
      "end_s": 20.1,
      "text_en": "It was tagged to the wrong person, that's why.",
      "text_native": "वो गलत आदमी को tag हो गई थी आपकी इसलिए।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 22.3,
      "text_en": "Is there any requirement now, sir? In steel, in metal?",
      "text_native": "अभी है कोई requirement सर आपको? Steel में, metal में?"
    },
    {
      "ucid": "21112178591310581",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.3,
      "end_s": 23.3,
      "text_en": "No, not currently.",
      "text_native": "नहीं, अभी नहीं है current."
    },
    {
      "ucid": "21112178591310581",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.7,
      "end_s": 24.9,
      "text_en": "So yours is a trading firm, right?",
      "text_native": "तो ये trading का ही है ना आपका तो main firm?"
    },
    {
      "ucid": "21112178591310581",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 25.8,
      "text_en": "Yes yes yes yes.",
      "text_native": "हां हां हां हां।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 15,
      "speaker": "agent",
      "start_s": 26.1,
      "end_s": 29.6,
      "text_en": "In HR coil, sir, the order can be placed. I mean our rate is lower than the market. By one, two, three hundred.",
      "text_native": "HR coil में सर हो जाएगा order. मतलब हमारा rate कम ही है market से। एक दो तीन सौ।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.1,
      "end_s": 32.0,
      "text_en": "So I have sent my number. If any requirement comes then",
      "text_native": "तो मैंने अपना नंबर भेज दिया है। कोई requirement आए तो"
    },
    {
      "ucid": "21112178591310581",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 32.6,
      "text_en": "Speak, sir.",
      "text_native": "बोलो सर।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.6,
      "end_s": 37.8,
      "text_en": "Okay, I have a regular requirement for this, but they, you know, don't want this reel cut material. They want table top material.",
      "text_native": "ठीक है, मेरे को इसकी regular requirement होती है, लेकिन उनको है ना, यह reel cut नहीं चाहिए रहता है material. Table top material चाहिए रहता है।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 38.3,
      "text_en": "Table top...",
      "text_native": "Table top..."
    },
    {
      "ucid": "21112178591310581",
      "idx": 20,
      "speaker": "customer",
      "start_s": 38.3,
      "end_s": 40.6,
      "text_en": "For them, in a month... I mean, they don't want reel cut.",
      "text_native": "उनको महीने में मतलब reel cut नहीं चाहिए उनको।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 21,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 43.8,
      "text_en": "The one that comes from the company in a packet, packet, you know, in packet form.",
      "text_native": "जो कंपनी में से वो packet packet ये होता है ना, packet form में।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 22,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 46.1,
      "text_en": "So that is available with us now. We have started keeping it. Now I'm telling you.",
      "text_native": "तो वो अभी मिलता है हमारे पास। अब रखने लगे हैं। अब बता रहे हैं।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 23,
      "speaker": "customer",
      "start_s": 46.3,
      "end_s": 53.4,
      "text_en": "But I had spoken in between with one of your executives, and he said that the material comes from Gujarat, we don't keep the material here in Maharashtra, so it will be expensive for you, you will only get reel cut here.",
      "text_native": "वो लेकिन मैंने बीच में बात किया था कोई आपके ही executive से, तो वो बोले वो Gujarat से आता है माल, इधर हम Maharashtra में नहीं रखते हैं माल, तो वो आपको महंगा पड़ेगा, इधर reel cut ही मिलेगा।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 24,
      "speaker": "agent",
      "start_s": 53.8,
      "end_s": 55.4,
      "text_en": "No, it will be available. We have started from last month.",
      "text_native": "नहीं, मिल जाएगा। अब last month से चालू करा है।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 25,
      "speaker": "customer",
      "start_s": 55.6,
      "end_s": 55.8,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178591310581",
      "idx": 26,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 57.4,
      "text_en": "We have started from last month itself.",
      "text_native": "Last month से ही चालू करा है हमने।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 27,
      "speaker": "customer",
      "start_s": 57.8,
      "end_s": 58.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178591310581",
      "idx": 28,
      "speaker": "agent",
      "start_s": 58.9,
      "end_s": 59.2,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "21112178591310581",
      "idx": 29,
      "speaker": "customer",
      "start_s": 59.4,
      "end_s": 64.0,
      "text_en": "Okay, so I get a regular requirement for this, so next time it comes, in about ten-fifteen days, I will contact you.",
      "text_native": "ठीक है, तो इसकी तो मेरे को आती है regular requirement, तो मैं अभी next time आएगी अभी दस पंद्रह दिन में तो आपको मैं contact करता हूं।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 30,
      "speaker": "customer",
      "start_s": 64.5,
      "end_s": 66.4,
      "text_en": "Your email ID and that WhatsApp number, is this the WhatsApp number?",
      "text_native": "आपका email ID और वो WhatsApp number, WhatsApp यही है?"
    },
    {
      "ucid": "21112178591310581",
      "idx": 31,
      "speaker": "agent",
      "start_s": 67.1,
      "end_s": 68.6,
      "text_en": "Yes, for WhatsApp, I have sent you a message.",
      "text_native": "हां, WhatsApp मैंने डाल दिया message आपको।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 32,
      "speaker": "customer",
      "start_s": 68.8,
      "end_s": 69.8,
      "text_en": "And please add the email ID as well.",
      "text_native": "और email ID भी डाल दीजिएगा ना।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 33,
      "speaker": "agent",
      "start_s": 70.5,
      "end_s": 72.8,
      "text_en": "I'll add the email ID too. I have added the email ID, I have added everything sir, added everything.",
      "text_native": "Email ID भी डाल देता हूं। Email ID डाल दी मैंने, सब डाल दिया सर, सब डाल दिया।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 34,
      "speaker": "customer",
      "start_s": 73.0,
      "end_s": 76.0,
      "text_en": "Okay, okay, fine. So next time a requirement comes, I will connect with you.",
      "text_native": "Okay, okay, ठीक है। तो next time requirement आती है मैं आपसे connect करता हूं।"
    },
    {
      "ucid": "21112178591310581",
      "idx": 35,
      "speaker": "agent",
      "start_s": 76.3,
      "end_s": 76.8,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    },
    {
      "ucid": "21112178591310581",
      "idx": 36,
      "speaker": "customer",
      "start_s": 77.0,
      "end_s": 77.6,
      "text_en": "Okay, right? Okay.",
      "text_native": "Okay ना? Okay."
    },
    {
      "ucid": "21112178591310581",
      "idx": 37,
      "speaker": "agent",
      "start_s": 78.0,
      "end_s": 79.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178591310581",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for steel this month?",
      "comment": "agent did not ask for permission to speak, jumping directly to a business question after the greeting."
    },
    {
      "ucid": "21112178591310581",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I mean our rate is lower than the market. By one, two, three hundred.",
      "comment": "agent provided a clear and singular price-based hook early in the call."
    },
    {
      "ucid": "21112178591310581",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "So yours is a trading firm, right?",
      "comment": "agent only asked about the customer's business type, failing to probe for volume, application, or other key discovery points."
    },
    {
      "ucid": "21112178591310581",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "So that is available with us now. We have started keeping it.",
      "comment": "agent correctly pitched the new availability of 'table top' material in direct response to the customer's stated need."
    },
    {
      "ucid": "21112178591310581",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any requirement now, sir? In steel, in metal?",
      "comment": "agent successfully asked about a current requirement; the customer confirmed they had none at the moment."
    },
    {
      "ucid": "21112178591310581",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir.",
      "comment": "agent did not secure a committed next step for follow-up, leaving the next action entirely up to the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "price",
    "rejection"
  ]
}