Call 21112178591304722 2026-08-05 · Rohit Mishra · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 12 turns, clean transcript (8% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and call center chatter on the agent's side makes some of their speech difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the supply/price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call ended prematurely.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could attempt to qualify for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
AGENT: Can we talk now?
Summary
The agent introduced himself and JSW One, confirmed he was speaking to the right person at 'Nagpal Metal Udyog', and received permission to talk. The call ended abruptly immediately after this, before the agent could deliver the hook or begin discovery.
Coaching
Your opener was effective in getting permission to speak. On the next call, transition straight into your supply hook to capture interest quickly before the customer disengages.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Can we talk now? Agent greeted, used the customer's name, identified JSW One, and successfully asked for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the supply/price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended prematurely. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended before a next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.759 heavy | 12.6s | 4.0s | 34.4s | 3.5s | 209.5 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
1.0s
Hello, Ayush ji?
customer
1.9s
Yes, who is it?
हाँ जी, कौन?
agent
2.5s
Rohit [inaudible] from the JSW One platform [inaudible]
रोहित [inaudible] JSW One platform से [inaudible]
customer
5.5s
Where are you speaking from?
कहाँ बोल रहे हो जी?
agent
6.4s
I am Rohit Mishra speaking from JSW, Mumbai.
रोहित मिश्रा बात कर रहा हूँ JSW से, Mumbai.
customer
8.6s
Yes, speak.
हाँ जी, बोलिए।
agent
9.3s
Ayush ji, I saw your company, Nagpal Metal Udyog, so I wanted to talk regarding that. Is Ayush ji there?
आयुष जी, ये नागपाल मेटल उद्योग करके आपकी कंपनी दिखी थी, तो उसी के regarding बात करनी थी। आयुष जी हैं क्या?
customer
13.0s
Yes?
हाँ जी?
agent
13.6s
Can we talk now?
अभी बात कर सकते हैं?
customer
14.7s
Yes, speak.
हाँ जी, बोलिए।
agent
15.6s
(coughs)