{
  "ucid": "21112178591304722",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:27:27",
  "end_time": "1899-12-30 12:28:18",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA852a0ac9ef7e76fead704e27e17a962e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 91,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591304722__DIA852a0ac9ef7e76fead704e27e17a962e.mp3",
  "audio_bytes": 89856,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 29.952,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello, Ayush ji?\n[2s] CUSTOMER: Yes, who is it?   (हाँ जी, कौन?)\n[2s] AGENT: Rohit [inaudible] from the JSW One platform [inaudible]   (रोहित [inaudible] JSW One platform से [inaudible])\n[6s] CUSTOMER: Where are you speaking from?   (कहाँ बोल रहे हो जी?)\n[6s] AGENT: I am Rohit Mishra speaking from JSW, Mumbai.   (रोहित मिश्रा बात कर रहा हूँ JSW से, Mumbai.)\n[9s] CUSTOMER: Yes, speak.   (हाँ जी, बोलिए।)\n[9s] AGENT: Ayush ji, I saw your company, Nagpal Metal Udyog, so I wanted to talk regarding that. Is Ayush ji there?   (आयुष जी, ये नागपाल मेटल उद्योग करके आपकी कंपनी दिखी थी, तो उसी के regarding बात करनी थी। आयुष जी हैं क्या?)\n[13s] CUSTOMER: Yes?   (हाँ जी?)\n[14s] AGENT: Can we talk now?   (अभी बात कर सकते हैं?)\n[15s] CUSTOMER: Yes, speak.   (हाँ जी, बोलिए।)\n[16s] AGENT: (coughs)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and call center chatter on the agent's side makes some of their speech difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (8% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opener was effective in getting permission to speak. On the next call, transition straight into your supply hook to capture interest quickly before the customer disengages.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One, confirmed he was speaking to the right person at 'Nagpal Metal Udyog', and received permission to talk. The call ended abruptly immediately after this, before the agent could deliver the hook or begin discovery.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Can we talk now?\", \"comment\": \"Agent greeted, used the customer's name, identified JSW One, and successfully asked for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the supply/price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended prematurely.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify for a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before a next step could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener was effective in getting permission to speak. On the next call, transition straight into your supply hook to capture interest quickly before the customer disengages.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One, confirmed he was speaking to the right person at 'Nagpal Metal Udyog', and received permission to talk. The call ended abruptly immediately after this, before the agent could deliver the hook or begin discovery.\"}",
  "error": null,
  "latency_ms": 25318,
  "input_tokens": 2841,
  "output_tokens": 646,
  "created_at": "2026-09-25 10:49:13",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.759,
  "agent_talk_sec": 12.6,
  "customer_talk_sec": 4.0,
  "dead_air_sec": 34.4,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 209.5,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 44,
  "words_customer": 15,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178591304722",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.7,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178591304722",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.7,
      "text_en": "Hello, Ayush ji?",
      "text_native": "Hello, Ayush ji?"
    },
    {
      "ucid": "21112178591304722",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.9,
      "end_s": 2.5,
      "text_en": "Yes, who is it?",
      "text_native": "हाँ जी, कौन?"
    },
    {
      "ucid": "21112178591304722",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 5.5,
      "text_en": "Rohit [inaudible] from the JSW One platform [inaudible]",
      "text_native": "रोहित [inaudible] JSW One platform से [inaudible]"
    },
    {
      "ucid": "21112178591304722",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.3,
      "text_en": "Where are you speaking from?",
      "text_native": "कहाँ बोल रहे हो जी?"
    },
    {
      "ucid": "21112178591304722",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 8.4,
      "text_en": "I am Rohit Mishra speaking from JSW, Mumbai.",
      "text_native": "रोहित मिश्रा बात कर रहा हूँ JSW से, Mumbai."
    },
    {
      "ucid": "21112178591304722",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 9.2,
      "text_en": "Yes, speak.",
      "text_native": "हाँ जी, बोलिए।"
    },
    {
      "ucid": "21112178591304722",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 12.8,
      "text_en": "Ayush ji, I saw your company, Nagpal Metal Udyog, so I wanted to talk regarding that. Is Ayush ji there?",
      "text_native": "आयुष जी, ये नागपाल मेटल उद्योग करके आपकी कंपनी दिखी थी, तो उसी के regarding बात करनी थी। आयुष जी हैं क्या?"
    },
    {
      "ucid": "21112178591304722",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 13.5,
      "text_en": "Yes?",
      "text_native": "हाँ जी?"
    },
    {
      "ucid": "21112178591304722",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 14.6,
      "text_en": "Can we talk now?",
      "text_native": "अभी बात कर सकते हैं?"
    },
    {
      "ucid": "21112178591304722",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.7,
      "end_s": 15.5,
      "text_en": "Yes, speak.",
      "text_native": "हाँ जी, बोलिए।"
    },
    {
      "ucid": "21112178591304722",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 18.0,
      "text_en": "(coughs)",
      "text_native": "(coughs)"
    }
  ],
  "steps": [
    {
      "ucid": "21112178591304722",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Can we talk now?",
      "comment": "Agent greeted, used the customer's name, identified JSW One, and successfully asked for permission to speak."
    },
    {
      "ucid": "21112178591304722",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the supply/price hook."
    },
    {
      "ucid": "21112178591304722",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended prematurely."
    },
    {
      "ucid": "21112178591304722",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178591304722",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify for a requirement."
    },
    {
      "ucid": "21112178591304722",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before a next step could be established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}