{ "ucid": "21112178591283231", "call_date": "2026-08-05", "start_time": "1899-12-30 12:23:52", "end_time": "1899-12-30 12:25:03", "duration_sec": 71, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "No_requirement", "agent": "Varun Siddhardha jillapalli", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA43dcecc15f28a6c217cd32351c850daa.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 130, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178591283231__DIA43dcecc15f28a6c217cd32351c850daa.mp3", "audio_bytes": 118800, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 39.6, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Hm.\n[3s] AGENT: Hello, namaste sir. (హలో, నమస్తే సార్.)\n[4s] CUSTOMER: Namaste. (నమస్తే అండి.)\n[6s] AGENT: Sir, is this from Savariya Pipes, sir? (సర్, సవారియా పైప్స్ నుంచి నా సర్?)\n[7s] CUSTOMER: Yes, yes. (హా హా.)\n[8s] AGENT: Sir, my name is Varun, I am speaking from JSW One. (సర్, నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను.)\n[11s] CUSTOMER: Tell me. (చెప్పండి.)\n[12s] AGENT: Sir, you are registered with JSW on the JSW One platform under the name Savariya Pipes. So, we called for a follow-up, sir. Do you have any requirement for mild steel sheets or coils, sir? (సర్, మీరు JSW One ప్లాట్‌ఫామ్‌లో సవారియా పైప్స్ అనే పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు. సో, ఒక ఫాలో-అప్ అని కాల్ చేశాం సర్. మీకు ఏమైనా మైల్డ్ స్టీల్ షీట్స్ గాని, కాయిల్స్ గాని రిక్వైర్మెంట్ ఉంటదా సర్?)\n[20s] CUSTOMER: There is no requirement right now. (ఇప్పుడేం లేదండి రిక్వైర్మెంట్.)\n[23s] AGENT: Okay. No issue. Ah, in case there are any requirements in the future, please contact us, sir. JSW One MSME app. (ఓకే. నో ఇష్యూ. ఆ, ఇన్ కేస్ ఫ్యూచర్‌లో ఏమైనా రిక్వైర్మెంట్స్ ఉంటే, కాంటాక్ట్ అవ్వండి సర్. JSW One MSME యాప్.)", "language": "Telugu", "languages": "[\"Telugu\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "clear: No significant issues.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "Telugu", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You skipped the hook and discovery, jumping straight to asking for a requirement, which gave the customer an easy way to end the call. Always build interest before you qualify.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a registered lead, Savariya Pipes, for a follow-up. The agent immediately asked if the customer had a requirement for mild steel sheets or coils. The customer stated they had no requirement at the moment, and the agent ended the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent immediately asked for a requirement instead.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated early by the customer.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for mild steel sheets or coils, sir?\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"in case there are any requirements in the future, please contact us, sir.\", \"comment\": \"This is a generic closing, not a committed next step like a callback date or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery, jumping straight to asking for a requirement, which gave the customer an easy way to end the call. Always build interest before you qualify.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a registered lead, Savariya Pipes, for a follow-up. The agent immediately asked if the customer had a requirement for mild steel sheets or coils. The customer stated they had no requirement at the moment, and the agent ended the call.\"}", "error": null, "latency_ms": 27548, "input_tokens": 2982, "output_tokens": 680, "created_at": "2026-09-25 10:52:16", "sentiment": "negative", "sentiment_score": -0.55, "sentiment_confidence": "high", "pos": 0, "neg": 6, "lex_hits": 1, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.83, "agent_talk_sec": 19.1, "customer_talk_sec": 3.9, "dead_air_sec": 48.0, "longest_monologue_sec": 7.5, "agent_wpm": 248.2, "interruptions": 0, "agent_turns": 6, "customer_turns": 6, "discovery_qs": 2, "words_agent": 79, "words_customer": 13, "monologue_heavy": 1, "turns": [ { "ucid": "21112178591283231", "idx": 0, "speaker": "customer", "start_s": 0.57, "end_s": 1.0, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178591283231", "idx": 1, "speaker": "agent", "start_s": 1.57, "end_s": 2.0, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178591283231", "idx": 2, "speaker": "customer", "start_s": 2.5, "end_s": 2.8, "text_en": "Hm.", "text_native": "Hm." }, { "ucid": "21112178591283231", "idx": 3, "speaker": "agent", "start_s": 3.3, "end_s": 4.3, "text_en": "Hello, namaste sir.", "text_native": "హలో, నమస్తే సార్." }, { "ucid": "21112178591283231", "idx": 4, "speaker": "customer", "start_s": 4.5, "end_s": 5.2, "text_en": "Namaste.", "text_native": "నమస్తే అండి." }, { "ucid": "21112178591283231", "idx": 5, "speaker": "agent", "start_s": 5.6, "end_s": 6.9, "text_en": "Sir, is this from Savariya Pipes, sir?", "text_native": "సర్, సవారియా పైప్స్ నుంచి నా సర్?" }, { "ucid": "21112178591283231", "idx": 6, "speaker": "customer", "start_s": 7.2, "end_s": 7.6, "text_en": "Yes, yes.", "text_native": "హా హా." }, { "ucid": "21112178591283231", "idx": 7, "speaker": "agent", "start_s": 8.1, "end_s": 11.0, "text_en": "Sir, my name is Varun, I am speaking from JSW One.", "text_native": "సర్, నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను." }, { "ucid": "21112178591283231", "idx": 8, "speaker": "customer", "start_s": 11.3, "end_s": 11.8, "text_en": "Tell me.", "text_native": "చెప్పండి." }, { "ucid": "21112178591283231", "idx": 9, "speaker": "agent", "start_s": 12.3, "end_s": 19.8, "text_en": "Sir, you are registered with JSW on the JSW One platform under the name Savariya Pipes. So, we called for a follow-up, sir. Do you have any requirement for mild steel sheets or coils, sir?", "text_native": "సర్, మీరు JSW One ప్లాట్‌ఫామ్‌లో సవారియా పైప్స్ అనే పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు. సో, ఒక ఫాలో-అప్ అని కాల్ చేశాం సర్. మీకు ఏమైనా మైల్డ్ స్టీల్ షీట్స్ గాని, కాయిల్స్ గాని రిక్వైర్మెంట్ ఉంటదా సర్?" }, { "ucid": "21112178591283231", "idx": 10, "speaker": "customer", "start_s": 20.2, "end_s": 21.8, "text_en": "There is no requirement right now.", "text_native": "ఇప్పుడేం లేదండి రిక్వైర్మెంట్." }, { "ucid": "21112178591283231", "idx": 11, "speaker": "agent", "start_s": 22.8, "end_s": 28.8, "text_en": "Okay. No issue. Ah, in case there are any requirements in the future, please contact us, sir. JSW One MSME app.", "text_native": "ఓకే. నో ఇష్యూ. ఆ, ఇన్ కేస్ ఫ్యూచర్‌లో ఏమైనా రిక్వైర్మెంట్స్ ఉంటే, కాంటాక్ట్ అవ్వండి సర్. JSW One MSME యాప్." } ], "steps": [ { "ucid": "21112178591283231", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask for permission to speak, which is a required part of the opener." }, { "ucid": "21112178591283231", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent skipped the hook and went directly to asking for a requirement." }, { "ucid": "21112178591283231", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked; the agent immediately asked for a requirement instead." }, { "ucid": "21112178591283231", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as the call was terminated early by the customer." }, { "ucid": "21112178591283231", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Do you have any requirement for mild steel sheets or coils, sir?", "comment": "The agent successfully asked if a current requirement exists." }, { "ucid": "21112178591283231", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "in case there are any requirements in the future, please contact us, sir.", "comment": "This is a generic closing, not a committed next step like a callback date or a quote." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [ "rejection" ] }