{ "ucid": "21112178591272611", "call_date": "2026-08-05", "start_time": "1899-12-30 12:22:06", "end_time": "1899-12-30 12:23:13", "duration_sec": 67, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "No_requirement", "agent": "Varun Siddhardha jillapalli", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf34828181712fdedc0e89b149ff95f69.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 122, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178591272611__DIAf34828181712fdedc0e89b149ff95f69.mp3", "audio_bytes": 138240, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 46.08, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (హలో)\n[3s] AGENT: Hello, Namaste sir. (హలో నమస్తే సార్.)\n[5s] CUSTOMER: Namaste. (నమస్తే.)\n[6s] AGENT: Sir, my name is Varun, I'm speaking from JSW. (సర్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.)\n[9s] CUSTOMER: Ah, I don't need anything right now. (ఆ ఇప్పుడేం వద్దండి.)\n[10s] AGENT: Okay. (ఓకే.)\n[11s] CUSTOMER: I directly... you have this JSW thing, right, Sandeep Steels, after that (నేను డైరెక్ట్ మీ JSW ఇది ఉంది కదా సందీప్ స్టీల్స్, తర్వాత)\n[14s] AGENT: Are you procuring from a local dealer? (లోకల్ డీలర్ నుంచి ప్రొక్యూర్ చేసుకుంటున్నారా?)\n[16s] CUSTOMER: I am. Meaning, with you the quantity is in bulk, right? For us, instead of everything, even if it's a little bit, we can take it from there. Godavari (చేసుకుంటున్నా. అంటే మీ దగ్గర క్వాంటిటీ బల్క్ కదా, మాకు అన్నీ కాకుండా కొంచెం కొంచెం అయినా మీరే అక్కడ తీసుకోవడానికి మనకి ఉంటది. గోదావరి)\n[22s] AGENT: Again, the minimum order for you starts from five tons, sir. (మళ్ళీ మినిమం ఆర్డర్ వచ్చేసి మీకు ఫైవ్ టన్స్ నుంచి స్టార్ట్ అయితుంది సర్.)\n[25s] CUSTOMER: We don't have five tons. We have two ton, one ton, half ton, things like that, so it's better from there. (మాకు ఫైవ్ టన్స్ ఉండదు. టూ టన్, వన్ టన్, హాఫ్ టన్ ఇలాంటివి ఉంటాయి కాబట్టి అక్కడ నుంచి బెటర్.)\n[29s] CUSTOMER: If it's bulk, you are better, but we don't have that much. (బల్క్ అయితే మీరే బెటర్ కానీ మాకు అంత ఉండదు.)\n[31s] CUSTOMER: Good. (బలే.)\n[32s] AGENT: Okay, in case you have larger requirements in the future, let me know. (ఓకే, ఇన్ కేస్ ఫ్యూచర్ లో నా లార్జర్ రిక్వైర్మెంట్స్ ఉన్నప్పుడు చెప్పండి.)\n[34s] CUSTOMER: Sure, sure, sure. (श्योर श्योर श्योर.)\n[36s] AGENT: Right sir. (రైట్ సర్.)", "language": "Telugu", "languages": "[\"Telugu\", \"English\"]", "turn_count": 16, "connected": 1, "audio_notes": "clear: There is some minor background noise but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "16 turns, clean transcript (0% inaudible)", "band_language": "Telugu", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer immediately says 'no requirement', try to pivot to discovery with 'I understand, just for my future reference...' to gather intelligence before ending the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": 1.0, "moq_severity": "critical", "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent introduced JSW One, but the customer immediately stated they have no need and buy from a local dealer. The customer explained their typical purchase quantity is 1-2 tons. The agent correctly identified this is below JSW One's minimum order quantity of 5 tons, and the call ended amicably.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, my name is Varun, I'm speaking from JSW.\", \"comment\": \"Agent introduced himself and the company, and did not push when the customer immediately stated they had no requirement, respecting the intent of the permission step.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer interrupted immediately after the introduction, so the agent did not get an opportunity to deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Are you procuring from a local dealer?\", \"comment\": \"Agent asked only one discovery question about the current supplier before the call shifted to MOQ and ended; this is below the threshold for a partial pass.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was completed, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Again, the minimum order for you starts from five tons, sir.\", \"comment\": \"Agent correctly identified the customer's stated need (1-2 tons) is below the company's MOQ, thus successfully qualifying the lead out.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, in case you have larger requirements in the future, let me know.\", \"comment\": \"The call ended with a generic 'call us if you need us' statement, not a specific, committed next step like a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately says 'no requirement', try to pivot to discovery with 'I understand, just for my future reference...' to gather intelligence before ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"1-2 tons\", \"moq_severity\": \"critical\", \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One, but the customer immediately stated they have no need and buy from a local dealer. The customer explained their typical purchase quantity is 1-2 tons. The agent correctly identified this is below JSW One's minimum order quantity of 5 tons, and the call ended amicably.\"}", "error": null, "latency_ms": 32420, "input_tokens": 3152, "output_tokens": 777, "created_at": "2026-09-25 10:51:44", "sentiment": "negative", "sentiment_score": -0.25, "sentiment_confidence": "high", "pos": 2, "neg": 4, "lex_hits": 7, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.374, "agent_talk_sec": 11.1, "customer_talk_sec": 18.6, "dead_air_sec": 37.3, "longest_monologue_sec": 2.9, "agent_wpm": 248.6, "interruptions": 0, "agent_turns": 7, "customer_turns": 9, "discovery_qs": 1, "words_agent": 46, "words_customer": 87, "monologue_heavy": 0, "turns": [ { "ucid": "21112178591272611", "idx": 0, "speaker": "customer", "start_s": 1.07, "end_s": 1.51, "text_en": "Hello", "text_native": "హలో" }, { "ucid": "21112178591272611", "idx": 1, "speaker": "agent", "start_s": 3.1, "end_s": 4.1, "text_en": "Hello, Namaste sir.", "text_native": "హలో నమస్తే సార్." }, { "ucid": "21112178591272611", "idx": 2, "speaker": "customer", "start_s": 4.56, "end_s": 5.03, "text_en": "Namaste.", "text_native": "నమస్తే." }, { "ucid": "21112178591272611", "idx": 3, "speaker": "agent", "start_s": 5.56, "end_s": 8.04, "text_en": "Sir, my name is Varun, I'm speaking from JSW.", "text_native": "సర్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను." }, { "ucid": "21112178591272611", "idx": 4, "speaker": "customer", "start_s": 8.56, "end_s": 9.8, "text_en": "Ah, I don't need anything right now.", "text_native": "ఆ ఇప్పుడేం వద్దండి." }, { "ucid": "21112178591272611", "idx": 5, "speaker": "agent", "start_s": 10.08, "end_s": 10.48, "text_en": "Okay.", "text_native": "ఓకే." }, { "ucid": "21112178591272611", "idx": 6, "speaker": "customer", "start_s": 11.0, "end_s": 14.49, "text_en": "I directly... you have this JSW thing, right, Sandeep Steels, after that", "text_native": "నేను డైరెక్ట్ మీ JSW ఇది ఉంది కదా సందీప్ స్టీల్స్, తర్వాత" }, { "ucid": "21112178591272611", "idx": 7, "speaker": "agent", "start_s": 14.5, "end_s": 15.8, "text_en": "Are you procuring from a local dealer?", "text_native": "లోకల్ డీలర్ నుంచి ప్రొక్యూర్ చేసుకుంటున్నారా?" }, { "ucid": "21112178591272611", "idx": 8, "speaker": "customer", "start_s": 15.8, "end_s": 21.4, "text_en": "I am. Meaning, with you the quantity is in bulk, right? For us, instead of everything, even if it's a little bit, we can take it from there. Godavari", "text_native": "చేసుకుంటున్నా. అంటే మీ దగ్గర క్వాంటిటీ బల్క్ కదా, మాకు అన్నీ కాకుండా కొంచెం కొంచెం అయినా మీరే అక్కడ తీసుకోవడానికి మనకి ఉంటది. గోదావరి" }, { "ucid": "21112178591272611", "idx": 9, "speaker": "agent", "start_s": 21.5, "end_s": 24.4, "text_en": "Again, the minimum order for you starts from five tons, sir.", "text_native": "మళ్ళీ మినిమం ఆర్డర్ వచ్చేసి మీకు ఫైవ్ టన్స్ నుంచి స్టార్ట్ అయితుంది సర్." }, { "ucid": "21112178591272611", "idx": 10, "speaker": "customer", "start_s": 24.8, "end_s": 28.8, "text_en": "We don't have five tons. We have two ton, one ton, half ton, things like that, so it's better from there.", "text_native": "మాకు ఫైవ్ టన్స్ ఉండదు. టూ టన్, వన్ టన్, హాఫ్ టన్ ఇలాంటివి ఉంటాయి కాబట్టి అక్కడ నుంచి బెటర్." }, { "ucid": "21112178591272611", "idx": 11, "speaker": "customer", "start_s": 28.8, "end_s": 30.8, "text_en": "If it's bulk, you are better, but we don't have that much.", "text_native": "బల్క్ అయితే మీరే బెటర్ కానీ మాకు అంత ఉండదు." }, { "ucid": "21112178591272611", "idx": 12, "speaker": "customer", "start_s": 30.8, "end_s": 31.2, "text_en": "Good.", "text_native": "బలే." }, { "ucid": "21112178591272611", "idx": 13, "speaker": "agent", "start_s": 31.5, "end_s": 34.0, "text_en": "Okay, in case you have larger requirements in the future, let me know.", "text_native": "ఓకే, ఇన్ కేస్ ఫ్యూచర్ లో నా లార్జర్ రిక్వైర్మెంట్స్ ఉన్నప్పుడు చెప్పండి." }, { "ucid": "21112178591272611", "idx": 14, "speaker": "customer", "start_s": 34.0, "end_s": 35.0, "text_en": "Sure, sure, sure.", "text_native": "श्योर श्योर श्योर." }, { "ucid": "21112178591272611", "idx": 15, "speaker": "agent", "start_s": 36.0, "end_s": 36.5, "text_en": "Right sir.", "text_native": "రైట్ సర్." } ], "steps": [ { "ucid": "21112178591272611", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir, my name is Varun, I'm speaking from JSW.", "comment": "Agent introduced himself and the company, and did not push when the customer immediately stated they had no requirement, respecting the intent of the permission step." }, { "ucid": "21112178591272611", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The customer interrupted immediately after the introduction, so the agent did not get an opportunity to deliver a hook." }, { "ucid": "21112178591272611", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Are you procuring from a local dealer?", "comment": "Agent asked only one discovery question about the current supplier before the call shifted to MOQ and ended; this is below the threshold for a partial pass." }, { "ucid": "21112178591272611", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was completed, and no USPs were pitched." }, { "ucid": "21112178591272611", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Again, the minimum order for you starts from five tons, sir.", "comment": "Agent correctly identified the customer's stated need (1-2 tons) is below the company's MOQ, thus successfully qualifying the lead out." }, { "ucid": "21112178591272611", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay, in case you have larger requirements in the future, let me know.", "comment": "The call ended with a generic 'call us if you need us' statement, not a specific, committed next step like a scheduled callback." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }