Call 21112178591271391 2026-08-05 · Rohit Mishra · 2:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | supply_led (campaign_name:medium) |
Audio: clear: The call is heavily code-mixed with English business and technical terms.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +2/−4
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook; instead, they referenced a two-year-old enquiry and asked if a requirement exists.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, procurement volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although the customer confirmed a requirement for PPGL, the agent did not proceed to capture any details like grade, thickness, or quantity.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Are you free right now?
Summary
The agent contacted a lead who is setting up a plant to manufacture puff panels. The customer confirmed a regular, future requirement for PPGI/PPGL. The agent failed to perform discovery or qualify the stated need, instead attempting an unsuccessful cross-sell for TMT and ending the call by sending a visiting card.
Coaching
When a customer confirms a specific, regular requirement (PPGL), your immediate priority is to qualify it (quantity, specs, location). Do not abandon the opportunity by just sending a card or attempting an unrelated cross-sell (TMT).
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Are you free right now? Agent successfully greeted, introduced JSW, used the customer's name, and asked for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook; instead, they referenced a two-year-old enquiry and asked if a requirement exists. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, procurement volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent listed product categories but did not pitch any specific USPs relevant to the customer. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Although the customer confirmed a requirement for PPGL, the agent did not proceed to capture any details like grade, thickness, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended the call by sending a visiting card, which is a passive action, not a committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.65 | 33.2s | 17.9s | 83.9s | 7.3s | 310.8 | 0 | 14 | 15 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
agent
2.9s
Yes, hello.
customer
4.0s
Yes?
हां जी?
agent
5.4s
Ayush, am I speaking with Ayush ji?
आयुष, आयुष जी से बात कर रहे हैं क्या?
customer
7.0s
Where are you calling from?
कहां से बोल रहे हैं?
agent
7.9s
Ayush ji, this is Rohit speaking from JSW, from Bombay.
आयुष जी, रोहित बात कर रहा हूं JSW से, from Bombay.
customer
10.6s
Where are you calling from, sorry?
कहां से बोल रहे हो, sorry?
agent
11.7s
This is Rohit Mishra speaking from JSW One platforms, from Mumbai.
रोहित मिश्रा बात कर रहा हूं from JSW One platforms, from Mumbai.
customer
15.4s
Okay.
agent
16.2s
Ayush ji, I saw your company, Airtech Cooling Process Private Limited. I wanted to talk regarding that. Are you free right now?
आयुष जी, ये Airtech Cooling Process Private Limited करके आपकी कंपनी दिखी। उसी के regarding बात करना था। अभी free हैं क्या आप?
customer
20.8s
Regarding what did you want to talk?
किस regarding बात करनी थी?
agent
21.9s
You had given some requirement in April, meaning around two years ago. There's someone named Aditya Chon. You probably have a requirement for HR sheets.
आपने कुछ requirement दी थी April, मतलब around दो साल पहले। आदित्य चोन करके हैं। HR sheets में आपका requirement रहता है शायद।
agent
26.7s
So, I wanted to talk regarding that. Is there any such requirement now? An open requirement?
तो उसी के regarding बात करनी थी। अभी कुछ ऐसा है क्या requirement? Open requirement?
customer
30.0s
We do have requirements, do you even deal in coils? Do you have PPGI coils?
Requirement तो रहता है, even आप इसमें coils में भी deal करते हैं? PPGI coils आती हैं?
agent
32.9s
Absolutely, absolutely. HR, CR, GP, GI, PPGL, TMT, wire rods. Whatever things JSW manufactures, we... directly from that factory, meaning we have our plant in Dolvi, in Vasind.
बिलकुल, बिलकुल। HR, CR, GP, GI, PPGL, TMT, wire rods. JSW से जो जो चीजें बनाती हैं, तो वो हम लोग directly उस factory से, मतलब हमारे plant है Dolvi में है, Vasind में है।
customer
38.5s
We will have a regular requirement for PPGL. For PPGI, PPGL. What do you do, by the way?
PPGL की regular requirement रहने वाली है। PPGI, PPGL का। आप करते क्या हैं वैसे?
customer
41.4s
We... puff panels too, our plant is being set up in the future. For puff panels.
हम puff panels भी, future में हमारा plant लग रहा है। Puff panel का।
agent
44.6s
Okay. If a plant is being set up, is there a requirement for TMT?
अच्छा। Plant लग रहा है तो TMT की requirement है क्या?
customer
46.9s
For what?
किसकी?
agent
47.5s
Is there a requirement for TMT right now?
TMT का requirement है क्या अभी?
customer
49.1s
TMT?
agent
49.6s
TMT, TMT.
customer
50.6s
No no, there's no such requirement. We already have existing space.
नहीं नहीं, वो वैसा कोई requirement नहीं है। हमारा already existing space है हमारे पास।
agent
53.3s
Okay.
अच्छा।
customer
54.0s
It's being set up in that.
उसी में लग रहा है।
agent
54.9s
Okay. I have sent you my visiting card on WhatsApp. If anything comes up in the future, a requirement, then you let me know. Okay?
ठीक है। मैंने आपको WhatsApp पे ना, अपना visiting card भेज दिया है। अगर कुछ होता है in future, requirement, तो मेरेको आप बताइएगा। ठीक है?
customer
59.6s
Okay, sir.
ठीक है जी।
agent
60.9s
Okay.
customer
61.3s
What is the rate for PPGL by the way, right now?
PPGL का rate क्या चल रहा है वैसे अभी?