{ "ucid": "21112178591271391", "call_date": "2026-08-05", "start_time": "1899-12-30 12:21:53", "end_time": "1899-12-30 12:24:08", "duration_sec": 135, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA14ea6d51727af39bde9b66ec55d7d7d9.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 192, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178591271391__DIA14ea6d51727af39bde9b66ec55d7d7d9.mp3", "audio_bytes": 316872, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 105.624, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello?\n[3s] AGENT: Yes, hello.\n[4s] CUSTOMER: Yes? (हां जी?)\n[5s] AGENT: Ayush, am I speaking with Ayush ji? (आयुष, आयुष जी से बात कर रहे हैं क्या?)\n[7s] CUSTOMER: Where are you calling from? (कहां से बोल रहे हैं?)\n[8s] AGENT: Ayush ji, this is Rohit speaking from JSW, from Bombay. (आयुष जी, रोहित बात कर रहा हूं JSW से, from Bombay.)\n[11s] CUSTOMER: Where are you calling from, sorry? (कहां से बोल रहे हो, sorry?)\n[12s] AGENT: This is Rohit Mishra speaking from JSW One platforms, from Mumbai. (रोहित मिश्रा बात कर रहा हूं from JSW One platforms, from Mumbai.)\n[15s] CUSTOMER: Okay.\n[16s] AGENT: Ayush ji, I saw your company, Airtech Cooling Process Private Limited. I wanted to talk regarding that. Are you free right now? (आयुष जी, ये Airtech Cooling Process Private Limited करके आपकी कंपनी दिखी। उसी के regarding बात करना था। अभी free हैं क्या आप?)\n[21s] CUSTOMER: Regarding what did you want to talk? (किस regarding बात करनी थी?)\n[22s] AGENT: You had given some requirement in April, meaning around two years ago. There's someone named Aditya Chon. You probably have a requirement for HR sheets. (आपने कुछ requirement दी थी April, मतलब around दो साल पहले। आदित्य चोन करके हैं। HR sheets में आपका requirement रहता है शायद।)\n[27s] AGENT: So, I wanted to talk regarding that. Is there any such requirement now? An open requirement? (तो उसी के regarding बात करनी थी। अभी कुछ ऐसा है क्या requirement? Open requirement?)\n[30s] CUSTOMER: We do have requirements, do you even deal in coils? Do you have PPGI coils? (Requirement तो रहता है, even आप इसमें coils में भी deal करते हैं? PPGI coils आती हैं?)\n[33s] AGENT: Absolutely, absolutely. HR, CR, GP, GI, PPGL, TMT, wire rods. Whatever things JSW manufactures, we... directly from that factory, meaning we have our plant in Dolvi, in Vasind. (बिलकुल, बिलकुल। HR, CR, GP, GI, PPGL, TMT, wire rods. JSW से जो जो चीजें बनाती हैं, तो वो हम लोग directly उस factory से, मतलब हमारे plant है Dolvi में है, Vasind में है।)\n[38s] CUSTOMER: We will have a regular requirement for PPGL. For PPGI, PPGL. What do you do, by the way? (PPGL की regular requirement रहने वाली है। PPGI, PPGL का। आप करते क्या हैं वैसे?)\n[41s] CUSTOMER: We... puff panels too, our plant is being set up in the future. For puff panels. (हम puff panels भी, future में हमारा plant लग रहा है। Puff panel का।)\n[45s] AGENT: Okay. If a plant is being set up, is there a requirement for TMT? (अच्छा। Plant लग रहा है तो TMT की requirement है क्या?)\n[47s] CUSTOMER: For what? (किसकी?)\n[48s] AGENT: Is there a requirement for TMT right now? (TMT का requirement है क्या अभी?)\n[49s] CUSTOMER: TMT?\n[50s] AGENT: TMT, TMT.\n[51s] CUSTOMER: No no, there's no such requirement. We already have existing space. (नहीं नहीं, वो वैसा कोई requirement नहीं है। हमारा already existing space है हमारे पास।)\n[53s] AGENT: Okay. (अच्छा।)\n[54s] CUSTOMER: It's being set up in that. (उसी में लग रहा है।)\n[55s] AGENT: Okay. I have sent you my visiting card on WhatsApp. If anything comes up in the future, a requirement, then you let me know. Okay? (ठीक है। मैंने आपको WhatsApp पे ना, अपना visiting card भेज दिया है। अगर कुछ होता है in future, requirement, तो मेरेको आप बताइएगा। ठीक है?)\n[60s] CUSTOMER: Okay, sir. (ठीक है जी।)\n[61s] AGENT: Okay.\n[61s] CUSTOMER: What is the rate for PPGL by the way, right now? (PPGL का rate क्या चल रहा है वैसे अभी?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 29, "connected": 1, "audio_notes": "clear: The call is heavily code-mixed with English business and technical terms.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "29 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer confirms a specific, regular requirement (PPGL), your immediate priority is to qualify it (quantity, specs, location). Do not abandon the opportunity by just sending a card or attempting an unrelated cross-sell (TMT).", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead who is setting up a plant to manufacture puff panels. The customer confirmed a regular, future requirement for PPGI/PPGL. The agent failed to perform discovery or qualify the stated need, instead attempting an unsuccessful cross-sell for TMT and ending the call by sending a visiting card.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Are you free right now?\", \"comment\": \"Agent successfully greeted, introduced JSW, used the customer's name, and asked for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook; instead, they referenced a two-year-old enquiry and asked if a requirement exists.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, procurement volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent listed product categories but did not pitch any specific USPs relevant to the customer.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the customer confirmed a requirement for PPGL, the agent did not proceed to capture any details like grade, thickness, or quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent ended the call by sending a visiting card, which is a passive action, not a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer confirms a specific, regular requirement (PPGL), your immediate priority is to qualify it (quantity, specs, location). Do not abandon the opportunity by just sending a card or attempting an unrelated cross-sell (TMT).\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who is setting up a plant to manufacture puff panels. The customer confirmed a regular, future requirement for PPGI/PPGL. The agent failed to perform discovery or qualify the stated need, instead attempting an unsuccessful cross-sell for TMT and ending the call by sending a visiting card.\"}", "error": null, "latency_ms": 31626, "input_tokens": 3580, "output_tokens": 732, "created_at": "2026-09-25 10:57:38", "sentiment": "negative", "sentiment_score": -0.171, "sentiment_confidence": "high", "pos": 2, "neg": 4, "lex_hits": 9, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.65, "agent_talk_sec": 33.2, "customer_talk_sec": 17.9, "dead_air_sec": 83.9, "longest_monologue_sec": 7.3, "agent_wpm": 310.8, "interruptions": 0, "agent_turns": 14, "customer_turns": 15, "discovery_qs": 7, "words_agent": 172, "words_customer": 103, "monologue_heavy": 0, "turns": [ { "ucid": "21112178591271391", "idx": 0, "speaker": "customer", "start_s": 1.38, "end_s": 1.81, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178591271391", "idx": 1, "speaker": "agent", "start_s": 2.9, "end_s": 3.6, "text_en": "Yes, hello.", "text_native": "Yes, hello." }, { "ucid": "21112178591271391", "idx": 2, "speaker": "customer", "start_s": 4.0, "end_s": 4.37, "text_en": "Yes?", "text_native": "हां जी?" }, { "ucid": "21112178591271391", "idx": 3, "speaker": "agent", "start_s": 5.4, "end_s": 6.9, "text_en": "Ayush, am I speaking with Ayush ji?", "text_native": "आयुष, आयुष जी से बात कर रहे हैं क्या?" }, { "ucid": "21112178591271391", "idx": 4, "speaker": "customer", "start_s": 7.0, "end_s": 7.7, "text_en": "Where are you calling from?", "text_native": "कहां से बोल रहे हैं?" }, { "ucid": "21112178591271391", "idx": 5, "speaker": "agent", "start_s": 7.9, "end_s": 10.0, "text_en": "Ayush ji, this is Rohit speaking from JSW, from Bombay.", "text_native": "आयुष जी, रोहित बात कर रहा हूं JSW से, from Bombay." }, { "ucid": "21112178591271391", "idx": 6, "speaker": "customer", "start_s": 10.6, "end_s": 11.3, "text_en": "Where are you calling from, sorry?", "text_native": "कहां से बोल रहे हो, sorry?" }, { "ucid": "21112178591271391", "idx": 7, "speaker": "agent", "start_s": 11.7, "end_s": 14.7, "text_en": "This is Rohit Mishra speaking from JSW One platforms, from Mumbai.", "text_native": "रोहित मिश्रा बात कर रहा हूं from JSW One platforms, from Mumbai." }, { "ucid": "21112178591271391", "idx": 8, "speaker": "customer", "start_s": 15.4, "end_s": 15.7, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178591271391", "idx": 9, "speaker": "agent", "start_s": 16.2, "end_s": 20.2, "text_en": "Ayush ji, I saw your company, Airtech Cooling Process Private Limited. I wanted to talk regarding that. Are you free right now?", "text_native": "आयुष जी, ये Airtech Cooling Process Private Limited करके आपकी कंपनी दिखी। उसी के regarding बात करना था। अभी free हैं क्या आप?" }, { "ucid": "21112178591271391", "idx": 10, "speaker": "customer", "start_s": 20.8, "end_s": 21.7, "text_en": "Regarding what did you want to talk?", "text_native": "किस regarding बात करनी थी?" }, { "ucid": "21112178591271391", "idx": 11, "speaker": "agent", "start_s": 21.9, "end_s": 26.2, "text_en": "You had given some requirement in April, meaning around two years ago. There's someone named Aditya Chon. You probably have a requirement for HR sheets.", "text_native": "आपने कुछ requirement दी थी April, मतलब around दो साल पहले। आदित्य चोन करके हैं। HR sheets में आपका requirement रहता है शायद।" }, { "ucid": "21112178591271391", "idx": 12, "speaker": "agent", "start_s": 26.7, "end_s": 29.7, "text_en": "So, I wanted to talk regarding that. Is there any such requirement now? An open requirement?", "text_native": "तो उसी के regarding बात करनी थी। अभी कुछ ऐसा है क्या requirement? Open requirement?" }, { "ucid": "21112178591271391", "idx": 13, "speaker": "customer", "start_s": 30.0, "end_s": 32.7, "text_en": "We do have requirements, do you even deal in coils? Do you have PPGI coils?", "text_native": "Requirement तो रहता है, even आप इसमें coils में भी deal करते हैं? PPGI coils आती हैं?" }, { "ucid": "21112178591271391", "idx": 14, "speaker": "agent", "start_s": 32.9, "end_s": 38.5, "text_en": "Absolutely, absolutely. HR, CR, GP, GI, PPGL, TMT, wire rods. Whatever things JSW manufactures, we... directly from that factory, meaning we have our plant in Dolvi, in Vasind.", "text_native": "बिलकुल, बिलकुल। HR, CR, GP, GI, PPGL, TMT, wire rods. JSW से जो जो चीजें बनाती हैं, तो वो हम लोग directly उस factory से, मतलब हमारे plant है Dolvi में है, Vasind में है।" }, { "ucid": "21112178591271391", "idx": 15, "speaker": "customer", "start_s": 38.5, "end_s": 41.4, "text_en": "We will have a regular requirement for PPGL. For PPGI, PPGL. What do you do, by the way?", "text_native": "PPGL की regular requirement रहने वाली है। PPGI, PPGL का। आप करते क्या हैं वैसे?" }, { "ucid": "21112178591271391", "idx": 16, "speaker": "customer", "start_s": 41.4, "end_s": 44.2, "text_en": "We... puff panels too, our plant is being set up in the future. For puff panels.", "text_native": "हम puff panels भी, future में हमारा plant लग रहा है। Puff panel का।" }, { "ucid": "21112178591271391", "idx": 17, "speaker": "agent", "start_s": 44.6, "end_s": 46.7, "text_en": "Okay. If a plant is being set up, is there a requirement for TMT?", "text_native": "अच्छा। Plant लग रहा है तो TMT की requirement है क्या?" }, { "ucid": "21112178591271391", "idx": 18, "speaker": "customer", "start_s": 46.9, "end_s": 47.3, "text_en": "For what?", "text_native": "किसकी?" }, { "ucid": "21112178591271391", "idx": 19, "speaker": "agent", "start_s": 47.5, "end_s": 48.8, "text_en": "Is there a requirement for TMT right now?", "text_native": "TMT का requirement है क्या अभी?" }, { "ucid": "21112178591271391", "idx": 20, "speaker": "customer", "start_s": 49.1, "end_s": 49.5, "text_en": "TMT?", "text_native": "TMT?" }, { "ucid": "21112178591271391", "idx": 21, "speaker": "agent", "start_s": 49.6, "end_s": 50.2, "text_en": "TMT, TMT.", "text_native": "TMT, TMT." }, { "ucid": "21112178591271391", "idx": 22, "speaker": "customer", "start_s": 50.6, "end_s": 53.2, "text_en": "No no, there's no such requirement. We already have existing space.", "text_native": "नहीं नहीं, वो वैसा कोई requirement नहीं है। हमारा already existing space है हमारे पास।" }, { "ucid": "21112178591271391", "idx": 23, "speaker": "agent", "start_s": 53.3, "end_s": 53.7, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178591271391", "idx": 24, "speaker": "customer", "start_s": 54.0, "end_s": 54.7, "text_en": "It's being set up in that.", "text_native": "उसी में लग रहा है।" }, { "ucid": "21112178591271391", "idx": 25, "speaker": "agent", "start_s": 54.9, "end_s": 59.2, "text_en": "Okay. I have sent you my visiting card on WhatsApp. If anything comes up in the future, a requirement, then you let me know. Okay?", "text_native": "ठीक है। मैंने आपको WhatsApp पे ना, अपना visiting card भेज दिया है। अगर कुछ होता है in future, requirement, तो मेरेको आप बताइएगा। ठीक है?" }, { "ucid": "21112178591271391", "idx": 26, "speaker": "customer", "start_s": 59.6, "end_s": 60.2, "text_en": "Okay, sir.", "text_native": "ठीक है जी।" }, { "ucid": "21112178591271391", "idx": 27, "speaker": "agent", "start_s": 60.9, "end_s": 61.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178591271391", "idx": 28, "speaker": "customer", "start_s": 61.3, "end_s": 62.7, "text_en": "What is the rate for PPGL by the way, right now?", "text_native": "PPGL का rate क्या चल रहा है वैसे अभी?" } ], "steps": [ { "ucid": "21112178591271391", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Are you free right now?", "comment": "Agent successfully greeted, introduced JSW, used the customer's name, and asked for permission to speak." }, { "ucid": "21112178591271391", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a supply or price hook; instead, they referenced a two-year-old enquiry and asked if a requirement exists." }, { "ucid": "21112178591271391", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked no discovery questions about the customer's business, procurement volume, or suppliers." }, { "ucid": "21112178591271391", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent listed product categories but did not pitch any specific USPs relevant to the customer." }, { "ucid": "21112178591271391", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Although the customer confirmed a requirement for PPGL, the agent did not proceed to capture any details like grade, thickness, or quantity." }, { "ucid": "21112178591271391", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent ended the call by sending a visiting card, which is a passive action, not a committed next step like a quote or a scheduled callback." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }