{
  "ucid": "21112178591248371",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:18:03",
  "end_time": "1899-12-30 12:19:20",
  "duration_sec": 77,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Does_not_deal_Steel",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA47c98083e2c152fb4c3c711c97be70fd.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 144,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591248371__DIA47c98083e2c152fb4c3c711c97be70fd.mp3",
  "audio_bytes": 187056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 62.352,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello, namaste sir.   (హలో, నమస్తే సార్.)\n[3s] AGENT: Namaste sir.   (నమస్తే సార్.)\n[4s] AGENT: Sir, my name is Varun, I am speaking from JSW.   (సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాము.)\n[7s] CUSTOMER: Ah, tell me.   (ఆ చెప్పండి.)\n[8s] AGENT: Sir, you are registered on the JSW One platform, right? So I called as a follow-up, sir.   (సార్ మీరు JSW One ప్లాట్ఫామ్ లో రిజిస్టర్ అయి ఉన్నారు కదా, సో ఒక ఫాలో అప్ కింద కాల్ చేశాను సార్.)\n[13s] CUSTOMER: What should I reply now? Yours... regarding the auction material, you didn't say anything, sir.   (ఇప్పుడేమి రిప్లై చేయాలి? మీది అది auction మాల్ గురించి అంటే మీరేం చెప్పలేదు సార్.)\n[17s] CUSTOMER: Auction material is our requirement.   (Auction మాల్ మాకు requirement.)\n[18s] AGENT: Auction material.   (Auction మాల్.)\n[19s] AGENT: Okay okay.\n[20s] CUSTOMER: Auction material.   (Auction మాల్.)\n[20s] AGENT: Okay okay.\n[21s] AGENT: For auction material, you have to speak with the plant itself.   (Auction మాల్ మీరు ప్లాంట్ తోనే మాట్లాడాలి.)\n[24s] AGENT: We don't do anything.   (మనం ఏం చేయము.)\n[24s] CUSTOMER: Do you have the plant's contact number?   (ప్లాంట్ వాళ్ళ కాంటాక్ట్ నెంబర్ ఏమైనా ఉందా మీది?)\n[26s] AGENT: I'll check and tell you, sir. Can you give me some time?   (చూసి చెప్తాను సార్ మీకు. కొంచెం నాకు టైం ఇస్తారా?)\n[29s] CUSTOMER: Ah, okay then.   (ఆ సరేలే.)\n[30s] AGENT: Okay.\n[30s] CUSTOMER: Tell me.   (చెప్పండి.)\n[31s] CUSTOMER: It's okay if you message.   (మెసేజ్ చేస్తే పర్లేదు.)\n[32s] CUSTOMER: Okay.\n[32s] AGENT: I'll check and send you a WhatsApp message.   (చూసి మీకు WhatsApp మెసేజ్ చేస్తాను నేను.)\n[35s] CUSTOMER: Ah, either WhatsApp or normal   (ఆ WhatsApp గాని, నార్మల్)\n[36s] AGENT: I can even call and tell you.   (కాల్ చేసైనా చెప్పొచ్చు.)\n[38s] CUSTOMER: Okay okay. Right. Thank you.",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 25,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "25 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You missed the opener and hook, which allowed the customer to take control; always secure permission and deliver your value proposition upfront before asking questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Auction material",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer stated their requirement is for 'auction material'. The agent correctly identified that JSW One does not handle this and that the customer must contact the plant directly. The call ended with the agent promising to find and send the plant's contact number via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, you are registered on the JSW One platform, right? So I called as a follow-up, sir.\", \"comment\": \"Agent used a generic follow-up instead of a supply or price hook, allowing the customer to derail the call immediately.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer specified their need for a product type the agent couldn't supply.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Auction material is our requirement.\", \"comment\": \"The agent correctly identified the requirement was out of scope but did not attempt to qualify for any standard products.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll check and send you a WhatsApp message.\", \"comment\": \"Agent committed to a clear next step of sending the plant's contact number, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opener and hook, which allowed the customer to take control; always secure permission and deliver your value proposition upfront before asking questions.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Auction material\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer stated their requirement is for 'auction material'. The agent correctly identified that JSW One does not handle this and that the customer must contact the plant directly. The call ended with the agent promising to find and send the plant's contact number via WhatsApp.\"}",
  "error": null,
  "latency_ms": 27835,
  "input_tokens": 3224,
  "output_tokens": 720,
  "created_at": "2026-09-25 10:53:27",
  "sentiment": "positive",
  "sentiment_score": 0.352,
  "sentiment_confidence": "high",
  "pos": 16,
  "neg": 0,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.55,
  "agent_talk_sec": 17.2,
  "customer_talk_sec": 14.1,
  "dead_air_sec": 45.7,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 279.1,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 12,
  "discovery_qs": 2,
  "words_agent": 80,
  "words_customer": 56,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591248371",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.97,
      "end_s": 1.33,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178591248371",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.66,
      "end_s": 2.69,
      "text_en": "Hello, namaste sir.",
      "text_native": "హలో, నమస్తే సార్."
    },
    {
      "ucid": "21112178591248371",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 3.77,
      "text_en": "Namaste sir.",
      "text_native": "నమస్తే సార్."
    },
    {
      "ucid": "21112178591248371",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.1,
      "end_s": 6.66,
      "text_en": "Sir, my name is Varun, I am speaking from JSW.",
      "text_native": "సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాము."
    },
    {
      "ucid": "21112178591248371",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 7.93,
      "text_en": "Ah, tell me.",
      "text_native": "ఆ చెప్పండి."
    },
    {
      "ucid": "21112178591248371",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 12.0,
      "text_en": "Sir, you are registered on the JSW One platform, right? So I called as a follow-up, sir.",
      "text_native": "సార్ మీరు JSW One ప్లాట్ఫామ్ లో రిజిస్టర్ అయి ఉన్నారు కదా, సో ఒక ఫాలో అప్ కింద కాల్ చేశాను సార్."
    },
    {
      "ucid": "21112178591248371",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.74,
      "end_s": 16.84,
      "text_en": "What should I reply now? Yours... regarding the auction material, you didn't say anything, sir.",
      "text_native": "ఇప్పుడేమి రిప్లై చేయాలి? మీది అది auction మాల్ గురించి అంటే మీరేం చెప్పలేదు సార్."
    },
    {
      "ucid": "21112178591248371",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.1,
      "end_s": 18.2,
      "text_en": "Auction material is our requirement.",
      "text_native": "Auction మాల్ మాకు requirement."
    },
    {
      "ucid": "21112178591248371",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 18.7,
      "text_en": "Auction material.",
      "text_native": "Auction మాల్."
    },
    {
      "ucid": "21112178591248371",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 19.4,
      "text_en": "Okay okay.",
      "text_native": "Okay okay."
    },
    {
      "ucid": "21112178591248371",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 20.0,
      "text_en": "Auction material.",
      "text_native": "Auction మాల్."
    },
    {
      "ucid": "21112178591248371",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 20.6,
      "text_en": "Okay okay.",
      "text_native": "Okay okay."
    },
    {
      "ucid": "21112178591248371",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 23.0,
      "text_en": "For auction material, you have to speak with the plant itself.",
      "text_native": "Auction మాల్ మీరు ప్లాంట్ తోనే మాట్లాడాలి."
    },
    {
      "ucid": "21112178591248371",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 24.3,
      "text_en": "We don't do anything.",
      "text_native": "మనం ఏం చేయము."
    },
    {
      "ucid": "21112178591248371",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 25.8,
      "text_en": "Do you have the plant's contact number?",
      "text_native": "ప్లాంట్ వాళ్ళ కాంటాక్ట్ నెంబర్ ఏమైనా ఉందా మీది?"
    },
    {
      "ucid": "21112178591248371",
      "idx": 15,
      "speaker": "agent",
      "start_s": 26.3,
      "end_s": 28.6,
      "text_en": "I'll check and tell you, sir. Can you give me some time?",
      "text_native": "చూసి చెప్తాను సార్ మీకు. కొంచెం నాకు టైం ఇస్తారా?"
    },
    {
      "ucid": "21112178591248371",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 29.6,
      "text_en": "Ah, okay then.",
      "text_native": "ఆ సరేలే."
    },
    {
      "ucid": "21112178591248371",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.1,
      "end_s": 30.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178591248371",
      "idx": 18,
      "speaker": "customer",
      "start_s": 30.4,
      "end_s": 30.8,
      "text_en": "Tell me.",
      "text_native": "చెప్పండి."
    },
    {
      "ucid": "21112178591248371",
      "idx": 19,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 31.7,
      "text_en": "It's okay if you message.",
      "text_native": "మెసేజ్ చేస్తే పర్లేదు."
    },
    {
      "ucid": "21112178591248371",
      "idx": 20,
      "speaker": "customer",
      "start_s": 31.7,
      "end_s": 32.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178591248371",
      "idx": 21,
      "speaker": "agent",
      "start_s": 32.4,
      "end_s": 34.4,
      "text_en": "I'll check and send you a WhatsApp message.",
      "text_native": "చూసి మీకు WhatsApp మెసేజ్ చేస్తాను నేను."
    },
    {
      "ucid": "21112178591248371",
      "idx": 22,
      "speaker": "customer",
      "start_s": 34.8,
      "end_s": 36.2,
      "text_en": "Ah, either WhatsApp or normal",
      "text_native": "ఆ WhatsApp గాని, నార్మల్"
    },
    {
      "ucid": "21112178591248371",
      "idx": 23,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 37.3,
      "text_en": "I can even call and tell you.",
      "text_native": "కాల్ చేసైనా చెప్పొచ్చు."
    },
    {
      "ucid": "21112178591248371",
      "idx": 24,
      "speaker": "customer",
      "start_s": 37.6,
      "end_s": 39.2,
      "text_en": "Okay okay. Right. Thank you.",
      "text_native": "Okay okay. Right. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178591248371",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178591248371",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, you are registered on the JSW One platform, right? So I called as a follow-up, sir.",
      "comment": "Agent used a generic follow-up instead of a supply or price hook, allowing the customer to derail the call immediately."
    },
    {
      "ucid": "21112178591248371",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer specified their need for a product type the agent couldn't supply."
    },
    {
      "ucid": "21112178591248371",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently, no USPs were pitched."
    },
    {
      "ucid": "21112178591248371",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Auction material is our requirement.",
      "comment": "The agent correctly identified the requirement was out of scope but did not attempt to qualify for any standard products."
    },
    {
      "ucid": "21112178591248371",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll check and send you a WhatsApp message.",
      "comment": "Agent committed to a clear next step of sending the plant's contact number, which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}