{ "ucid": "21112178591233751", "call_date": "2026-08-05", "start_time": "1899-12-30 12:15:37", "end_time": "1899-12-30 12:16:20", "duration_sec": 43, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "No_requirement", "agent": "Ganesh", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAda4e41eb77953af3ec8d9d639f8ed3bd.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 68, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178591233751__DIAda4e41eb77953af3ec8d9d639f8ed3bd.mp3", "audio_bytes": 89208, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 29.736, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello. (हॅलो.)\n[1s] AGENT: Hello. (हॅलो.)\n[2s] CUSTOMER: Yes. (हांजी.)\n[2s] AGENT: Yes, uh, sir good afternoon. This is Ganesh speaking from the JSW One platform. (जी, अह, सर गुड आफ्टरनून। गणेश बात कर रहा था JSW One प्लॅटफॉर्म से।)\n[6s] CUSTOMER: Yes, tell me. (और बताइए।)\n[7s] AGENT: Yes, uh, sir, actually you had registered on our website under the name Arjun Metal Industry. (जी, अह, सर एक्चुअली आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया हुआ था अर्जुन मेटल इंडस्ट्री के नाम से।)\n[11s] AGENT: So I was going through your account and saw that you had also given an inquiry since 2022 and also in 2024. (तो मैं आपका वही अकाउंट गो थ्रू कर रहा था तो देखा कुछ आपने दो हज़ार बाइस से भी इंक्वायरी दिया था और दो हज़ार चौबीस में भी।)\n[15s] CUSTOMER: For some reason, it got delayed last time. (कुछ कारण लास्ट टाइम डिले हो गया था।)\n[17s] CUSTOMER: No no, there is no requirement, sir. (नहीं नहीं, कोई रिक्वायरमेंट नहीं है सर।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 9, "connected": 1, "audio_notes": "clear: There is some minor background noise, but the main speakers are clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "9 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Your opener needs a clear hook; instead of just mentioning past inquiries, lead with a specific benefit like price or availability to create immediate interest.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a representative from Arjun Metal Industry, referencing their past inquiries on the website. The customer immediately stated they have no current requirement, and the call ended. No discovery, pitching, or qualification occurred.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak; the customer volunteered to continue.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent referenced past inquiries instead of leading with a supply or price hook to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer ended the call before any discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the stage where a pitch could be made.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer proactively stated they had no requirement before the agent could ask to qualify.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before a next step could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener needs a clear hook; instead of just mentioning past inquiries, lead with a specific benefit like price or availability to create immediate interest.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a representative from Arjun Metal Industry, referencing their past inquiries on the website. The customer immediately stated they have no current requirement, and the call ended. No discovery, pitching, or qualification occurred.\"}", "error": null, "latency_ms": 28817, "input_tokens": 2841, "output_tokens": 634, "created_at": "2026-09-25 10:47:44", "sentiment": "negative", "sentiment_score": -0.62, "sentiment_confidence": "high", "pos": 0, "neg": 13, "lex_hits": 4, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.737, "agent_talk_sec": 11.5, "customer_talk_sec": 4.1, "dead_air_sec": 27.4, "longest_monologue_sec": 8.2, "agent_wpm": 276.5, "interruptions": 0, "agent_turns": 4, "customer_turns": 5, "discovery_qs": 0, "words_agent": 53, "words_customer": 20, "monologue_heavy": 1, "turns": [ { "ucid": "21112178591233751", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 0.5, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178591233751", "idx": 1, "speaker": "agent", "start_s": 0.8, "end_s": 1.2, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178591233751", "idx": 2, "speaker": "customer", "start_s": 1.6, "end_s": 1.9, "text_en": "Yes.", "text_native": "हांजी." }, { "ucid": "21112178591233751", "idx": 3, "speaker": "agent", "start_s": 2.2, "end_s": 5.1, "text_en": "Yes, uh, sir good afternoon. This is Ganesh speaking from the JSW One platform.", "text_native": "जी, अह, सर गुड आफ्टरनून। गणेश बात कर रहा था JSW One प्लॅटफॉर्म से।" }, { "ucid": "21112178591233751", "idx": 4, "speaker": "customer", "start_s": 5.6, "end_s": 6.1, "text_en": "Yes, tell me.", "text_native": "और बताइए।" }, { "ucid": "21112178591233751", "idx": 5, "speaker": "agent", "start_s": 6.6, "end_s": 10.8, "text_en": "Yes, uh, sir, actually you had registered on our website under the name Arjun Metal Industry.", "text_native": "जी, अह, सर एक्चुअली आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया हुआ था अर्जुन मेटल इंडस्ट्री के नाम से।" }, { "ucid": "21112178591233751", "idx": 6, "speaker": "agent", "start_s": 11.0, "end_s": 15.0, "text_en": "So I was going through your account and saw that you had also given an inquiry since 2022 and also in 2024.", "text_native": "तो मैं आपका वही अकाउंट गो थ्रू कर रहा था तो देखा कुछ आपने दो हज़ार बाइस से भी इंक्वायरी दिया था और दो हज़ार चौबीस में भी।" }, { "ucid": "21112178591233751", "idx": 7, "speaker": "customer", "start_s": 15.2, "end_s": 16.8, "text_en": "For some reason, it got delayed last time.", "text_native": "कुछ कारण लास्ट टाइम डिले हो गया था।" }, { "ucid": "21112178591233751", "idx": 8, "speaker": "customer", "start_s": 17.0, "end_s": 18.2, "text_en": "No no, there is no requirement, sir.", "text_native": "नहीं नहीं, कोई रिक्वायरमेंट नहीं है सर।" } ], "steps": [ { "ucid": "21112178591233751", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask for permission to speak; the customer volunteered to continue." }, { "ucid": "21112178591233751", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent referenced past inquiries instead of leading with a supply or price hook to create interest." }, { "ucid": "21112178591233751", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The customer ended the call before any discovery questions were asked." }, { "ucid": "21112178591233751", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call did not progress to the stage where a pitch could be made." }, { "ucid": "21112178591233751", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The customer proactively stated they had no requirement before the agent could ask to qualify." }, { "ucid": "21112178591233751", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was terminated by the customer before a next step could be established." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [ "rejection" ] }