Call 21112178591232441 2026-08-05 · Sajal Bhaskar · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
Agent mentioned a past out-of-stock issue on chequered sheet as context for the call, not as a blocker for a current requirement.
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +4/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted to make them relevant.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Just WhatsApp me once on this same number.
did well
Hook (supply/price signal)
it couldn't be closed, it was out of stock from my side for chequered sheet.
Qualify
Is there any requirement now that we can close in mild steel going forward?
Summary
The agent called to follow up on a previous requirement for chequered sheet that was out of stock. He asked if the customer had any new requirements for mild steel, but did not attempt any discovery. The customer stated they had no current need and asked the agent to send a WhatsApp, to which the agent agreed and ended the call.
Coaching
You skipped discovery entirely, which is why the customer shut down the call; you must ask about their business before asking for an order.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | I was calling from JSW One. Greetings. The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | it couldn't be closed, it was out of stock from my side for chequered sheet. The agent successfully used a past out-of-stock situation as a supply-led hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement now that we can close in mild steel going forward? The agent correctly asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, alright sir. Okay. Yes. The agent agreed to the customer's vague request to 'send a WhatsApp' without committing to a specific action or follow-up time. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Just WhatsApp me once on this same number. |
Alright, alright sir. Okay. Yes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.723 heavy | 14.6s | 5.6s | 45.8s | 8.5s | 304.1 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello
हेलो
customer
1.5s
Hello
हेलो
agent
2.0s
Is this Marvin Pandya speaking?
मार्विन पांड्या जी बात कर रहे हैं?
customer
3.6s
Yes, speak.
हां बोलिए।
agent
4.4s
I was calling from JSW One. Greetings.
JSW One से बात कर रहा था। नमस्कार।
customer
6.2s
Yes, greetings sir.
यस, नमस्कार सर।
agent
7.4s
Sir, you have a firm called Sigma Agitech. So recently, a requirement had also come in. But it couldn't be closed, it was out of stock from my side for chequered sheet. Is there any requirement now that we can close in mild steel going forward?
सर ये सिग्मा एजीटेक करके आपका फर्म है। तो अभी रिसेंटली शायद रिक्वायरमेंट भी आया था। तो वो क्लोज नहीं हो पाया था, आउट ऑफ स्टॉक था मेरे हिसाब से चेकरड शीट का। अभी कुछ है रिक्वायरमेंट जो क्लोज कर सकते हैं माइल्ड स्टील में आगे?
customer
16.2s
No no, not right now.
नहीं नहीं, अभी नहीं है।
agent
17.3s
Okay, in the coming time, in a week or two?
अच्छा, आने वाले टाइम में, एक दो हफ्ते में?
customer
19.3s
Uh, there's nothing like that right now. Just WhatsApp me once on this same number.
अह अभी कुछ है नहीं ऐसा तो। मुझे एक बार WhatsApp कर दीजिए ना यही नंबर पे।
agent
22.7s
Alright, alright sir. Okay. Yes.
ठीक है, ठीक है सर। ओके। हां।