{ "ucid": "21112178591232441", "call_date": "2026-08-05", "start_time": "1899-12-30 12:15:24", "end_time": "1899-12-30 12:16:30", "duration_sec": 66, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "General Enquiry", "agent": "Sajal Bhaskar", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA365cf972185889152c0dacfc1357805e.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 118, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178591232441__DIA365cf972185889152c0dacfc1357805e.mp3", "audio_bytes": 137376, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 45.792, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello (हेलो)\n[2s] CUSTOMER: Hello (हेलो)\n[2s] AGENT: Is this Marvin Pandya speaking? (मार्विन पांड्या जी बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, speak. (हां बोलिए।)\n[4s] AGENT: I was calling from JSW One. Greetings. (JSW One से बात कर रहा था। नमस्कार।)\n[6s] CUSTOMER: Yes, greetings sir. (यस, नमस्कार सर।)\n[7s] AGENT: Sir, you have a firm called Sigma Agitech. So recently, a requirement had also come in. But it couldn't be closed, it was out of stock from my side for chequered sheet. Is there any requirement now that we can close in mild steel going forward? (सर ये सिग्मा एजीटेक करके आपका फर्म है। तो अभी रिसेंटली शायद रिक्वायरमेंट भी आया था। तो वो क्लोज नहीं हो पाया था, आउट ऑफ स्टॉक था मेरे हिसाब से चेकरड शीट का। अभी कुछ है रिक्वायरमेंट जो क्लोज कर सकते हैं माइल्ड स्टील में आगे?)\n[16s] CUSTOMER: No no, not right now. (नहीं नहीं, अभी नहीं है।)\n[17s] AGENT: Okay, in the coming time, in a week or two? (अच्छा, आने वाले टाइम में, एक दो हफ्ते में?)\n[19s] CUSTOMER: Uh, there's nothing like that right now. Just WhatsApp me once on this same number. (अह अभी कुछ है नहीं ऐसा तो। मुझे एक बार WhatsApp कर दीजिए ना यही नंबर पे।)\n[23s] AGENT: Alright, alright sir. Okay. Yes. (ठीक है, ठीक है सर। ओके। हां।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 11, "connected": 1, "audio_notes": "clear: Slight background noise on the customer's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "11 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You skipped discovery entirely, which is why the customer shut down the call; you must ask about their business before asking for an order.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "Agent mentioned a past out-of-stock issue on chequered sheet as context for the call, not as a blocker for a current requirement.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called to follow up on a previous requirement for chequered sheet that was out of stock. He asked if the customer had any new requirements for mild steel, but did not attempt any discovery. The customer stated they had no current need and asked the agent to send a WhatsApp, to which the agent agreed and ended the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I was calling from JSW One. Greetings.\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"it couldn't be closed, it was out of stock from my side for chequered sheet.\", \"comment\": \"The agent successfully used a past out-of-stock situation as a supply-led hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted to make them relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement now that we can close in mild steel going forward?\", \"comment\": \"The agent correctly asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright, alright sir. Okay. Yes.\", \"comment\": \"The agent agreed to the customer's vague request to 'send a WhatsApp' without committing to a specific action or follow-up time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped discovery entirely, which is why the customer shut down the call; you must ask about their business before asking for an order.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"Agent mentioned a past out-of-stock issue on chequered sheet as context for the call, not as a blocker for a current requirement.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Just WhatsApp me once on this same number.\", \"response\": \"Alright, alright sir. Okay. Yes.\"}], \"call_summary\": \"The agent called to follow up on a previous requirement for chequered sheet that was out of stock. He asked if the customer had any new requirements for mild steel, but did not attempt any discovery. The customer stated they had no current need and asked the agent to send a WhatsApp, to which the agent agreed and ended the call.\"}", "error": null, "latency_ms": 24967, "input_tokens": 2931, "output_tokens": 820, "created_at": "2026-09-25 10:51:11", "sentiment": "positive", "sentiment_score": 0.2, "sentiment_confidence": "high", "pos": 4, "neg": 2, "lex_hits": 5, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.723, "agent_talk_sec": 14.6, "customer_talk_sec": 5.6, "dead_air_sec": 45.8, "longest_monologue_sec": 8.5, "agent_wpm": 304.1, "interruptions": 0, "agent_turns": 6, "customer_turns": 5, "discovery_qs": 3, "words_agent": 74, "words_customer": 26, "monologue_heavy": 1, "turns": [ { "ucid": "21112178591232441", "idx": 0, "speaker": "agent", "start_s": 0.8, "end_s": 1.1, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178591232441", "idx": 1, "speaker": "customer", "start_s": 1.5, "end_s": 1.8, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178591232441", "idx": 2, "speaker": "agent", "start_s": 2.0, "end_s": 3.3, "text_en": "Is this Marvin Pandya speaking?", "text_native": "मार्विन पांड्या जी बात कर रहे हैं?" }, { "ucid": "21112178591232441", "idx": 3, "speaker": "customer", "start_s": 3.6, "end_s": 4.1, "text_en": "Yes, speak.", "text_native": "हां बोलिए।" }, { "ucid": "21112178591232441", "idx": 4, "speaker": "agent", "start_s": 4.4, "end_s": 5.9, "text_en": "I was calling from JSW One. Greetings.", "text_native": "JSW One से बात कर रहा था। नमस्कार।" }, { "ucid": "21112178591232441", "idx": 5, "speaker": "customer", "start_s": 6.2, "end_s": 7.1, "text_en": "Yes, greetings sir.", "text_native": "यस, नमस्कार सर।" }, { "ucid": "21112178591232441", "idx": 6, "speaker": "agent", "start_s": 7.4, "end_s": 15.9, "text_en": "Sir, you have a firm called Sigma Agitech. So recently, a requirement had also come in. But it couldn't be closed, it was out of stock from my side for chequered sheet. Is there any requirement now that we can close in mild steel going forward?", "text_native": "सर ये सिग्मा एजीटेक करके आपका फर्म है। तो अभी रिसेंटली शायद रिक्वायरमेंट भी आया था। तो वो क्लोज नहीं हो पाया था, आउट ऑफ स्टॉक था मेरे हिसाब से चेकरड शीट का। अभी कुछ है रिक्वायरमेंट जो क्लोज कर सकते हैं माइल्ड स्टील में आगे?" }, { "ucid": "21112178591232441", "idx": 7, "speaker": "customer", "start_s": 16.2, "end_s": 16.9, "text_en": "No no, not right now.", "text_native": "नहीं नहीं, अभी नहीं है।" }, { "ucid": "21112178591232441", "idx": 8, "speaker": "agent", "start_s": 17.3, "end_s": 18.8, "text_en": "Okay, in the coming time, in a week or two?", "text_native": "अच्छा, आने वाले टाइम में, एक दो हफ्ते में?" }, { "ucid": "21112178591232441", "idx": 9, "speaker": "customer", "start_s": 19.3, "end_s": 22.5, "text_en": "Uh, there's nothing like that right now. Just WhatsApp me once on this same number.", "text_native": "अह अभी कुछ है नहीं ऐसा तो। मुझे एक बार WhatsApp कर दीजिए ना यही नंबर पे।" }, { "ucid": "21112178591232441", "idx": 10, "speaker": "agent", "start_s": 22.7, "end_s": 24.2, "text_en": "Alright, alright sir. Okay. Yes.", "text_native": "ठीक है, ठीक है सर। ओके। हां।" } ], "steps": [ { "ucid": "21112178591232441", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I was calling from JSW One. Greetings.", "comment": "The agent identified himself and the company but failed to ask for permission to speak." }, { "ucid": "21112178591232441", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "it couldn't be closed, it was out of stock from my side for chequered sheet.", "comment": "The agent successfully used a past out-of-stock situation as a supply-led hook." }, { "ucid": "21112178591232441", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent asked no discovery questions about the customer's business, volume, or suppliers." }, { "ucid": "21112178591232441", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as no discovery was conducted to make them relevant." }, { "ucid": "21112178591232441", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Is there any requirement now that we can close in mild steel going forward?", "comment": "The agent correctly asked if a current requirement existed." }, { "ucid": "21112178591232441", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Alright, alright sir. Okay. Yes.", "comment": "The agent agreed to the customer's vague request to 'send a WhatsApp' without committing to a specific action or follow-up time." } ], "objections": [ { "ucid": "21112178591232441", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "Just WhatsApp me once on this same number.", "response": "Alright, alright sir. Okay. Yes." } ], "missed_steps": [ "SL1 Opener & permission", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }