{
  "ucid": "21112178591230381",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:15:03",
  "end_time": "1899-12-30 12:16:29",
  "duration_sec": 86,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA70dee55cdf348f7d5e5c7f3190813a19.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 151,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591230381__DIA70dee55cdf348f7d5e5c7f3190813a19.mp3",
  "audio_bytes": 165888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 55.296,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[3s] AGENT: Hello, good morning, sir.\n[4s] CUSTOMER: Yes. Morning.   (Hanji. Morning.)\n[6s] AGENT: Uh sir, is this a Primus Prefab and Engineering?\n[8s] CUSTOMER: Yes, sir.\n[9s] AGENT: Okay, Varun this side from JSW.\n[11s] CUSTOMER: Hi, yes sir.\n[12s] AGENT: So actually I have called you regarding you have been registered in our JSW One platform, right?\n[16s] CUSTOMER: Yes, sir.\n[17s] AGENT: So it's just a follow up that do you have any steel requirements in your business?\n[22s] CUSTOMER: Sorry, I'm unable to hear you clearly. Uh could you please come again?\n[25s] AGENT: So as of today, do you have any steel requirement in your business?\n[28s] CUSTOMER: Yes, we do have.\n[29s] AGENT: Okay.\n[30s] CUSTOMER: So please ping me on my WhatsApp, I'll share you the requirements now.\n[33s] AGENT: Yeah, yeah, definitely. I'll share.\n[35s] CUSTOMER: Okay.\n[36s] AGENT: Okay.\n[37s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the agent's side, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must maintain control of the call; instead of immediately agreeing to move to WhatsApp, try to gather at least one or two key requirement details on the call itself.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a registered user from an engineering company as a follow-up. The customer confirmed they have a steel requirement but immediately requested the agent contact them on WhatsApp to get the details. The agent agreed without attempting any discovery or qualification on the call, ending the conversation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So actually I have called you regarding you have been registered in our JSW One platform, right?\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So it's just a follow up that do you have any steel requirements in your business?\", \"comment\": \"The agent did not lead with a supply or price hook, instead asking a generic follow-up question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So please ping me on my WhatsApp, I'll share you the requirements now.\", \"comment\": \"The agent asked if a requirement exists but did not attempt to capture any specific details (grade, size, qty) when the customer deflected to WhatsApp.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah, yeah, definitely. I'll share.\", \"comment\": \"The next step of 'pinging on WhatsApp' does not meet the rubric's requirement for a specific quote with turnaround or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must maintain control of the call; instead of immediately agreeing to move to WhatsApp, try to gather at least one or two key requirement details on the call itself.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"So please ping me on my WhatsApp, I'll share you the requirements now.\", \"response\": \"Yeah, yeah, definitely. I'll share.\"}], \"call_summary\": \"The agent called a registered user from an engineering company as a follow-up. The customer confirmed they have a steel requirement but immediately requested the agent contact them on WhatsApp to get the details. The agent agreed without attempting any discovery or qualification on the call, ending the conversation.\"}",
  "error": null,
  "latency_ms": 31113,
  "input_tokens": 2900,
  "output_tokens": 831,
  "created_at": "2026-09-25 10:54:02",
  "sentiment": "positive",
  "sentiment_score": 0.368,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 2,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.633,
  "agent_talk_sec": 17.4,
  "customer_talk_sec": 10.1,
  "dead_air_sec": 58.5,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 255.2,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 10,
  "discovery_qs": 4,
  "words_agent": 74,
  "words_customer": 42,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178591230381",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 1.7,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178591230381",
      "idx": 1,
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      "start_s": 2.1,
      "end_s": 2.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178591230381",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.8,
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      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178591230381",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 4.1,
      "text_en": "Hello, good morning, sir.",
      "text_native": "Hello, good morning, sir."
    },
    {
      "ucid": "21112178591230381",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.1,
      "end_s": 5.1,
      "text_en": "Yes. Morning.",
      "text_native": "Hanji. Morning."
    },
    {
      "ucid": "21112178591230381",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 7.8,
      "text_en": "Uh sir, is this a Primus Prefab and Engineering?",
      "text_native": "Uh sir, is this a Primus Prefab and Engineering?"
    },
    {
      "ucid": "21112178591230381",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.0,
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      "text_en": "Yes, sir.",
      "text_native": "Yes, sir."
    },
    {
      "ucid": "21112178591230381",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.1,
      "end_s": 10.6,
      "text_en": "Okay, Varun this side from JSW.",
      "text_native": "Okay, Varun this side from JSW."
    },
    {
      "ucid": "21112178591230381",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.0,
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      "text_en": "Hi, yes sir.",
      "text_native": "Hi, yes sir."
    },
    {
      "ucid": "21112178591230381",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 15.4,
      "text_en": "So actually I have called you regarding you have been registered in our JSW One platform, right?",
      "text_native": "So actually I have called you regarding you have been registered in our JSW One platform, right?"
    },
    {
      "ucid": "21112178591230381",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.6,
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      "text_en": "Yes, sir.",
      "text_native": "Yes, sir."
    },
    {
      "ucid": "21112178591230381",
      "idx": 11,
      "speaker": "agent",
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      "text_en": "So it's just a follow up that do you have any steel requirements in your business?",
      "text_native": "So it's just a follow up that do you have any steel requirements in your business?"
    },
    {
      "ucid": "21112178591230381",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 24.5,
      "text_en": "Sorry, I'm unable to hear you clearly. Uh could you please come again?",
      "text_native": "Sorry, I'm unable to hear you clearly. Uh could you please come again?"
    },
    {
      "ucid": "21112178591230381",
      "idx": 13,
      "speaker": "agent",
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      "text_en": "So as of today, do you have any steel requirement in your business?",
      "text_native": "So as of today, do you have any steel requirement in your business?"
    },
    {
      "ucid": "21112178591230381",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.9,
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      "text_en": "Yes, we do have.",
      "text_native": "Yes, we do have."
    },
    {
      "ucid": "21112178591230381",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.2,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178591230381",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.0,
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      "text_en": "So please ping me on my WhatsApp, I'll share you the requirements now.",
      "text_native": "So please ping me on my WhatsApp, I'll share you the requirements now."
    },
    {
      "ucid": "21112178591230381",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.4,
      "end_s": 34.8,
      "text_en": "Yeah, yeah, definitely. I'll share.",
      "text_native": "Yeah, yeah, definitely. I'll share."
    },
    {
      "ucid": "21112178591230381",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.9,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178591230381",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.9,
      "end_s": 36.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178591230381",
      "idx": 20,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 37.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178591230381",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So actually I have called you regarding you have been registered in our JSW One platform, right?",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178591230381",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So it's just a follow up that do you have any steel requirements in your business?",
      "comment": "The agent did not lead with a supply or price hook, instead asking a generic follow-up question."
    },
    {
      "ucid": "21112178591230381",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178591230381",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently, no USPs were pitched."
    },
    {
      "ucid": "21112178591230381",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So please ping me on my WhatsApp, I'll share you the requirements now.",
      "comment": "The agent asked if a requirement exists but did not attempt to capture any specific details (grade, size, qty) when the customer deflected to WhatsApp."
    },
    {
      "ucid": "21112178591230381",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yeah, yeah, definitely. I'll share.",
      "comment": "The next step of 'pinging on WhatsApp' does not meet the rubric's requirement for a specific quote with turnaround or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178591230381",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "So please ping me on my WhatsApp, I'll share you the requirements now.",
      "response": "Yeah, yeah, definitely. I'll share."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}