Call 21112178591228171 2026-08-05 · Rohit Mishra · 5:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 85 turns, clean transcript (0% inaudible) | Hindi | 85 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.31
confidence high · +6/−21
from 33 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, but instead directly asked for an order, which is not the prescribed pitch structure.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Only monthly tonnage was discussed, and it was volunteered by the customer. The agent did not ask about manufacturing process, end use, current suppliers, or payment terms. (1/6 questions hit)
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The agent did not pitch any USPs. The conversation was focused entirely on price negotiation and process, not on value propositions like quality or delivery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Ankit ji, Rohit speaking... I'm calling from JSW One, Rohit Mishra.
Qualify
HR 2mm, 250 BR, and width 1250 or 900?... And you need this in Kanpur.
Summary
The agent reconnected with a known, high-volume manufacturing customer in Kanpur. The customer immediately drove the conversation to pricing for a large requirement (100-200+ tons) of 2mm HR coil. The agent captured the specifications and engaged in a price negotiation, bypassing formal discovery. The call concluded with the agent committing to send ex-plant and delivered rates via WhatsApp for evaluation.
Coaching
You have good rapport with this customer, but you let them control the call. You missed discovery entirely, which could have given you leverage beyond just price. Next time, ask about their end-use and current suppliers to build a stronger case.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Ankit ji, Rohit speaking... I'm calling from JSW One, Rohit Mishra. Although no explicit permission was asked, the agent and customer have a pre-existing relationship and the customer immediately engaged, fulfilling the intent of the step. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I had called for some orders, if there's anything lined up right now, then please tell me. The agent did not lead with a supply or price hook, but instead directly asked for an order, which is not the prescribed pitch structure. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | We'll start with 100-200 tons. And once the material arrives, and I cut and check it at my place, I'll give you an order for 500-700 tons. Only monthly tonnage was discussed, and it was volunteered by the customer. The agent did not ask about manufacturing process, end use, current suppliers, or payment terms. (1/6 questions hit) |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs. The conversation was focused entirely on price negotiation and process, not on value propositions like quality or delivery. |
| SL5 Qualify | 2 | pass | – | 2.0 | HR 2mm, 250 BR, and width 1250 or 900?... And you need this in Kanpur. The agent successfully captured the current requirement details: grade, thickness, width, quantity, and location, even though the customer drove this part of the conversation. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Should I WhatsApp you on this, on this number?... Okay. I'll do it on this. The agent established and confirmed a clear next step: sending the requested price quote via WhatsApp. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | Brother, see, everything is dependent on the rate. |
I'm asking you for the ask rate, asking at what price you, at what price should I get it done? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.48 | 75.8s | 82.1s | 173.1s | 14.3s | 336.4 | 0 | 41 | 44 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
हेलो
agent
2.3s
Hello
हेलो
customer
2.9s
Hello
हेलो
agent
3.6s
Ankit ji, Rohit speaking.
अंकित जी, रोहित बोल रहा हूं।
customer
5.3s
Yes Rohit ji, tell me.
हां रोहित जी, बताइए।
agent
6.4s
Recognized me?
पहचाने?
customer
7.2s
Yes, recognized, recognized.
हां पहचान गए, पहचान गए।
agent
8.7s
How are you?
क्या हाल चाल है?
agent
9.2s
I'm calling from JSW One, Rohit Mishra.
JSW One से बात कर रहा हूं, रोहित मिश्रा।
customer
11.0s
I recognized you, brother.
पहचान गया भैया।
agent
12.0s
Yes, yes, yes. How are you, tell me?
हां हां हां। क्या हाल है, बताइए?
customer
13.2s
Just all good, all good. You tell me.
बस सब बढ़िया, सब बढ़िया। आप बताओ।
agent
15.3s
It got a little delayed, so I thought I'd call you.
वही थोड़ा सा थोड़ा डिले हो गया था, सोचा आपको कॉल करूं थोड़ा।
customer
17.9s
Yes, yes, yes.
जी जी जी।
customer
18.5s
When your calls come, they come from different numbers. I have your other number saved.
आपके जब फोन आते हैं अलग नंबरों से आते हैं। आपका नंबर सेव है मेरे पास दूसरा।
agent
20.8s
Yes, what happens is, yes, yes, I know. What happens is that the call gets connected from this office number.
जी, उसमें क्या है, हां हां पता है मुझे। ये क्या है कि ये ऑफिस के नंबर से लग जाता है कॉल।
customer
24.4s
Oh okay, this is an office number.
अच्छा अच्छा, ये ऑफिस का नंबर है।
agent
25.7s
Yes, now this is the office's DI ID number. In fact, you won't be able to call back on this.
हां, अब ऑफिस का ये डीआई आईडी नंबर रहता है। इसपे आप कॉल बैक भी नहीं कर पाएंगे इनफैक्ट।
customer
28.5s
Yes, oh is that so?
हां, अच्छा ऐसा है क्या?
customer
30.1s
No problem, if I have to call, I'll do it on the personal number.
कोई नहीं, करना होगा तो पर्सनल में कर लेंगे।
agent
31.7s
You'll do it on the personal number. Yes, absolutely, absolutely.
पर्सनल पे कर लेंगे। हां बिल्कुल बिल्कुल।
customer
33.1s
Tell me.
बताइए जी।
agent
35.4s
I had called for some orders, if there's anything lined up right now, then please tell me.
वही कुछ ऑर्डर्स के लिए मैं कॉल किया था, अगर कुछ अभी है लाइन अप में, तो फिर बताइए ना।
customer
39.2s
You tell me, tell me the rates, what are your rates for this month? The month has just started.
बताइए ना, रेट-वेट बताइए, क्या रेट है आपके इस मंथ के? महीना अभी चालू हुआ है।
customer
42.2s
What working can be done, let's see.
क्या वर्किंग हो सकती है, देख लेते हैं।
agent
43.5s
Plant's rate or distributor's?
प्लांट का रेट या फिर डिस्ट्रीब्यूटर का?
customer
45.2s
Brother, only the plant's rate will be viable. See, what happens is, you talk again and again, then when it comes to trade, the whole deal falls apart.
भाई प्लांट का ही रेट से पोसाएगा। देखिए क्या है ना, आपने बात बार-बार करते हैं, फिर वो ट्रेड में आके सब बात फट जाती है।
customer
49.1s
The rate won't be viable. If I talk about one or two coils, then brother, any rate will be viable. If we have to talk in quantity, then it won't be viable.
रेट पड़ता नहीं आएगा। मैं एक दो कॉइल की बात करूंगा तो तो भाई कोई भी रेट पड़ जाएगा। क्वांटिटी में बात करनी है तो नहीं पोसाएगा।
agent
53.1s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
54.3s
It's the plant's rate that is viable, right?
प्लांट का ही रेट पड़ता है ना।
agent
55.7s
HR 2mm, 250 BR, and width 1250 or 900?
HR 2mm, 250 BR, और विड्थ 1250 या 900?
customer
59.2s
Give for 900, 1250... it will be 930, not 900, 930.
900 का दीजिए, 1250... 930 होगा, 900 नहीं 930।
agent
61.8s
930, okay.
930, अच्छा।
agent
62.8s
Yes. And you need this in Kanpur.
हां जी। और ये आपको कानपुर में।
customer
64.6s
In Kanpur.
कानपुर में।
agent
65.8s
Hmm hmm hmm hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म हम्म हम्म हम्म।
agent
68.6s
930, 2mm, HR, 250.
agent
72.2s
Is there a requirement like this right now? How many tonnes would it be if I give a good rate?
अभी है ना ये मतलब ऐसा रिक्वायरमेंट? कितने टनेज का होगा अगर बढ़िया रेट दूं तो?
customer
75.5s
Brother, you give a good rate. We'll start with 100-200 tons. And once the material arrives, and I cut and check it at my place, I'll give you an order for 500-700 tons.
भाई बढ़िया रेट दो आप। एक बार चालू 100-200 टन से करेंगे। और एक बार मटेरियल आ जाए, मैं काट के देख लूं अपने यहां, तो 500-700 टन का ऑर्डर दे दूंगा आपको।
customer
80.9s
I can even give 1000 tons.
हजार टन भी दे सकता हूं।
agent
82.7s
Okay.
ठीक है।
customer
83.8s
Brother, see, everything is dependent on the rate.
भाई देखिए, सब कुछ रेट पे डिपेंडेंट है।
agent
85.2s
I'll give you on this, on this, do you have any expected rate? An ask rate, so what I'll do is
मैं आपको इसी पे, इसी पे, आपका कुछ ऐसा एक्सपेक्टेड रेट? आस्क रेट ऐसा, तो मैं जस्ट क्या करूंगा कि
customer
87.8s
No, you see, the buyer will always want, I mean
नहीं आप देखो, लेने वाला तो हमेशा चाहेगा मतलब
agent
89.2s
Right now, the rate I, the company's rates go according to the company. Yes.
अभी अभी मैं जो रेट, कंपनी के रेट कंपनी के हिसाब से चलते हैं। हां।
agent
91.4s
The rate I'll tell you now will be PL. Okay? What happens in some specific requirements, that will be PL. The normal price list that comes monthly, it will be on the basis of PL.
अभी मैं जो रेट बताऊंगा, वो होगा पीएल। ठीक है? आपको कुछ स्पेसिफिक रिक्वायरमेंट्स में क्या होता है, वो पीएल होगा। नॉर्मल जो प्राइस लिस्ट आती है मंथली, वो पीएल के बेसिस पे होगा।
customer
96.4s
What is PL, what is your PL? What is PL?
पीएल क्या, पीएल क्या हुआ आपका? पीएल क्या हुआ?
agent
98.3s
Price list.
प्राइस लिस्ट।
customer
99.5s
Oh, on the price list, okay.
अच्छा प्राइस लिस्ट पे, ठीक है।
agent
100.5s
Yes, it comes out for every month. So on that basis, I will give you that rate. That's a general market operating procedure, that will be the rate, okay? From the plant itself.
हां, हर मंथ का अपना निकलता है। तो अब उस बेसिस पे मैं आपको वो रेट दूंगा। वो जनरल एक मार्केट ऑपरेटिंग प्रोसीजर, वो वो रेट होगा, ठीक है? प्लांट का ही।
agent
105.8s
Now what I'll do is, for this specific 930 or if it's 1250, whichever is right of the two, I will send its TDC to the plant. In the plant, I will put an ask rate that this is the customer's ask rate, which should be genuine. It shouldn't be that suddenly
अभी मैं क्या करूंगा कि ये स्पेसिफिक 930 या फिर अगर 1250, दोनों में से जो सही है, उसका मैं आपको टीडीसी सेंड करके मैं प्लांट में भेजूंगा। प्लांट में मैं आस्क रेट डालूंगा कि कस्टमर का आस्क रेट ये है, जो कि एक जेन्युइन होना चाहिए। ऐसा भी ना हो कि एकदम से
customer
114.8s
No, no, see, we are doing business, we will talk genuinely. Fifty paise up or down.
नहीं नहीं, देखिए व्यापार करते हैं, जेन्युइन ही बात करेंगे। पचास पैसा ऊपर नीचे।
customer
117.4s
Brother, it's not a one-day job that we have to work completely blindly.
भाई वो एक दिन का काम नहीं है कि बिल्कुल ही एकदम अंधों की तरह काम करना है।
agent
119.8s
Exactly, that's why I'm asking you for the ask rate, asking at what price you, at what price should I get it done?
वही, इसीलिए मैं आपको आस्क रेट, आस्क अगर पूछ रहा हूं कि कितने पे आप, मैं कितने पे करा दूं?
customer
122.5s
Brother, you give me the rate. The sale, sale rates are expected to come today for this month.
भाई आप रेट तो मेरे को दे दो। सेल के, सेल रेट उम्मीद है आज आ जाएंगे इस मंथ के।
customer
125.4s
Okay? You give your rates. I will see what the variation is, what is not, what is not. I will tell you everything immediately.
ठीक है? आप अपने रेट दे दो। मैं देख लूंगा क्या वेरिएशन है, क्या नहीं है, क्या नहीं है। आपको सब बता दूंगा तुरंत।
customer
128.8s
What is your plant's rate at this time? Give it to me.
आपका प्लांट का क्या रेट है इस समय का? मेरे को दे दो आप।
customer
130.8s
What will be the freight to Kanpur, or give me the rate from the plant delivered to Kanpur.
कानपुर क्या भाड़ा आएगा या कानपुर पहुंचते ही प्लांट से रेट दे दो आप।
agent
133.2s
Hmm hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म हम्म।
agent
135.2s
Yes.
जी।
agent
135.8s
Okay.
ठीक है।
agent
136.6s
Should I WhatsApp you on this, on this number?
मैं आपको WhatsApp करूं इसपे इस नंबर पे?
customer
138.2s
Yes, take your time, no problem. Or give both, ex-plant. Give me the ex-plant rate and also the delivered-to-Kanpur rate.
हां, आराम से, कोई दिक्कत नहीं है। या एक्स-प्लांट के दोनों ही दे देना। आप मुझे एक्स-प्लांट के भी दे देना और कानपुर पहुंचते के भी दे देना।
customer
142.2s
So what happens is, in quantity, I will then see, if my material keeps getting sold outside, if it can be taken directly somewhere, I will do it directly.
तो उसमें क्या है ना, क्वांटिटी में फिर मैं देख लूंगा, मेरा माल अगर बाहर बिक भी जाता रहता है, तो कहीं डायरेक्ट ही ले पाएगा तो मैं डायरेक्ट भी कर लूंगा।
agent
147.2s
Hmm. So 930 is your absolute preference? Meaning, or will 1250 also work?
हम्म। तो 930 आपका प्रेफर्ड है एकदम से? मतलब या फिर 1250 भी चलेगा?
customer
149.8s
1250 will also work, 930 also, see, everything is dependent on the rate.
1250 भी चलेगा, 930 भी, देखिए सब कुछ रेट पे डिपेंडेंट है।
agent
152.5s
Okay, okay.
ओके, ओके।
customer
153.6s
Yes, you put the rates for both. If a good rate is coming for 930, then put it for 930 as well.
हां, आप दोनों के रेट डाल दो। 930 अगर अच्छी रेट आ रही होगी तो 930 का भी डाल दो।
customer
156.4s
No problem. Anyway, 1250 is standard. Put them all.
कोई दिक्कत नहीं है। बाकी 1250 तो स्टैंडर्ड चलता ही है। सभी डाल दीजिए।
agent
159.1s
Okay. I'll do it on this.
ठीक है। मैं करता हूं इसपे।
customer
160.6s
Okay, right Rohit ji?
ठीक है ना रोहित जी?
agent
161.6s
Okay, okay. Let's go.
ओके, ओके। चलिए।
agent
162.8s
You see, if you have some work, we have talked a lot.
आप देखिएगा, आपकी कुछ काम हो, बात अपनी बहुत हो गई है।
customer
164.5s
Exactly, that's why I also thought of following up with you once. That, last time 400 tons was about to be closed but it didn't happen.
वही मैं भी इसीलिए एक बार सोचा फॉलो अप करूं आपसे। वही, लास्ट टाइम तो 400 टन क्लोज होते होते रह गया।
customer
167.2s
Everything, PO, अरे that was almost done, in the end the plant, the plant refused a little, otherwise our deal was all done. Rate and all was final, everything was done.
सब कुछ पीओ, अरे वो तो बस हो गया था, आखरी में प्लांट, प्लांट ने थोड़ा सा मना कर दिया, वरना वो तो अपना सब हो ही गया था। रेट-वेट सब फाइनल, सब कुछ हो गया था।
agent
172.5s
Hmm, exactly.
हम्म, वही।
agent
173.2s
I also took it at that time so that the work could start once.
मैंने भी उस टाइम के लिए लिया था कि एक बार काम चालू हो।
customer
175.5s
Hmm.
हम्म।
customer
176.8s
Yes.
जी।
agent
177.4s
No problem, it's okay, we will do it, we will do it.
कोई नहीं, ठीक है, करेंगे करेंगे।
customer
179.2s
You see what the best rate is, what the best rate is, tell me then we'll see if something can be worked out.
आप देख लो क्या बेस्ट रेट, क्या बेस्ट रेट है, बताइए तो फिर देखें कुछ बनेगा।
agent
181.8s
Okay, done.
ठीक है, डन।
customer
182.7s
Okay.
ओके।
agent
183.4s
Okay ji.
ओके जी।
customer
184.0s
Okay Rohit ji.
ठीक है रोहित जी।