{
  "ucid": "21112178591228171",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:14:41",
  "end_time": "1899-12-30 12:20:12",
  "duration_sec": 331,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9b67ca21a143150947f405ea22631aa4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 234,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591228171__DIA9b67ca21a143150947f405ea22631aa4.mp3",
  "audio_bytes": 959256,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 319.752,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Hello   (हेलो)\n[4s] AGENT: Ankit ji, Rohit speaking.   (अंकित जी, रोहित बोल रहा हूं।)\n[5s] CUSTOMER: Yes Rohit ji, tell me.   (हां रोहित जी, बताइए।)\n[6s] AGENT: Recognized me?   (पहचाने?)\n[7s] CUSTOMER: Yes, recognized, recognized.   (हां पहचान गए, पहचान गए।)\n[9s] AGENT: How are you?   (क्या हाल चाल है?)\n[9s] AGENT: I'm calling from JSW One, Rohit Mishra.   (JSW One से बात कर रहा हूं, रोहित मिश्रा।)\n[11s] CUSTOMER: I recognized you, brother.   (पहचान गया भैया।)\n[12s] AGENT: Yes, yes, yes. How are you, tell me?   (हां हां हां। क्या हाल है, बताइए?)\n[13s] CUSTOMER: Just all good, all good. You tell me.   (बस सब बढ़िया, सब बढ़िया। आप बताओ।)\n[15s] AGENT: It got a little delayed, so I thought I'd call you.   (वही थोड़ा सा थोड़ा डिले हो गया था, सोचा आपको कॉल करूं थोड़ा।)\n[18s] CUSTOMER: Yes, yes, yes.   (जी जी जी।)\n[18s] CUSTOMER: When your calls come, they come from different numbers. I have your other number saved.   (आपके जब फोन आते हैं अलग नंबरों से आते हैं। आपका नंबर सेव है मेरे पास दूसरा।)\n[21s] AGENT: Yes, what happens is, yes, yes, I know. What happens is that the call gets connected from this office number.   (जी, उसमें क्या है, हां हां पता है मुझे। ये क्या है कि ये ऑफिस के नंबर से लग जाता है कॉल।)\n[24s] CUSTOMER: Oh okay, this is an office number.   (अच्छा अच्छा, ये ऑफिस का नंबर है।)\n[26s] AGENT: Yes, now this is the office's DI ID number. In fact, you won't be able to call back on this.   (हां, अब ऑफिस का ये डीआई आईडी नंबर रहता है। इसपे आप कॉल बैक भी नहीं कर पाएंगे इनफैक्ट।)\n[28s] CUSTOMER: Yes, oh is that so?   (हां, अच्छा ऐसा है क्या?)\n[30s] CUSTOMER: No problem, if I have to call, I'll do it on the personal number.   (कोई नहीं, करना होगा तो पर्सनल में कर लेंगे।)\n[32s] AGENT: You'll do it on the personal number. Yes, absolutely, absolutely.   (पर्सनल पे कर लेंगे। हां बिल्कुल बिल्कुल।)\n[33s] CUSTOMER: Tell me.   (बताइए जी।)\n[35s] AGENT: I had called for some orders, if there's anything lined up right now, then please tell me.   (वही कुछ ऑर्डर्स के लिए मैं कॉल किया था, अगर कुछ अभी है लाइन अप में, तो फिर बताइए ना।)\n[39s] CUSTOMER: You tell me, tell me the rates, what are your rates for this month? The month has just started.   (बताइए ना, रेट-वेट बताइए, क्या रेट है आपके इस मंथ के? महीना अभी चालू हुआ है।)\n[42s] CUSTOMER: What working can be done, let's see.   (क्या वर्किंग हो सकती है, देख लेते हैं।)\n[44s] AGENT: Plant's rate or distributor's?   (प्लांट का रेट या फिर डिस्ट्रीब्यूटर का?)\n[45s] CUSTOMER: Brother, only the plant's rate will be viable. See, what happens is, you talk again and again, then when it comes to trade, the whole deal falls apart.   (भाई प्लांट का ही रेट से पोसाएगा। देखिए क्या है ना, आपने बात बार-बार करते हैं, फिर वो ट्रेड में आके सब बात फट जाती है।)\n[49s] CUSTOMER: The rate won't be viable. If I talk about one or two coils, then brother, any rate will be viable. If we have to talk in quantity, then it won't be viable.   (रेट पड़ता नहीं आएगा। मैं एक दो कॉइल की बात करूंगा तो तो भाई कोई भी रेट पड़ जाएगा। क्वांटिटी में बात करनी है तो नहीं पोसाएगा।)\n[53s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[54s] CUSTOMER: It's the plant's rate that is viable, right?   (प्लांट का ही रेट पड़ता है ना।)\n[56s] AGENT: HR 2mm, 250 BR, and width 1250 or 900?   (HR 2mm, 250 BR, और विड्थ 1250 या 900?)\n[59s] CUSTOMER: Give for 900, 1250... it will be 930, not 900, 930.   (900 का दीजिए, 1250... 930 होगा, 900 नहीं 930।)\n[62s] AGENT: 930, okay.   (930, अच्छा।)\n[63s] AGENT: Yes. And you need this in Kanpur.   (हां जी। और ये आपको कानपुर में।)\n[65s] CUSTOMER: In Kanpur.   (कानपुर में।)\n[66s] AGENT: Hmm hmm hmm hmm hmm hmm hmm.   (हम्म हम्म हम्म हम्म हम्म हम्म हम्म।)\n[69s] AGENT: 930, 2mm, HR, 250.\n[72s] AGENT: Is there a requirement like this right now? How many tonnes would it be if I give a good rate?   (अभी है ना ये मतलब ऐसा रिक्वायरमेंट? कितने टनेज का होगा अगर बढ़िया रेट दूं तो?)\n[76s] CUSTOMER: Brother, you give a good rate. We'll start with 100-200 tons. And once the material arrives, and I cut and check it at my place, I'll give you an order for 500-700 tons.   (भाई बढ़िया रेट दो आप। एक बार चालू 100-200 टन से करेंगे। और एक बार मटेरियल आ जाए, मैं काट के देख लूं अपने यहां, तो 500-700 टन का ऑर्डर दे दूंगा आपको।)\n[81s] CUSTOMER: I can even give 1000 tons.   (हजार टन भी दे सकता हूं।)\n[83s] AGENT: Okay.   (ठीक है।)\n[84s] CUSTOMER: Brother, see, everything is dependent on the rate.   (भाई देखिए, सब कुछ रेट पे डिपेंडेंट है।)\n[85s] AGENT: I'll give you on this, on this, do you have any expected rate? An ask rate, so what I'll do is   (मैं आपको इसी पे, इसी पे, आपका कुछ ऐसा एक्सपेक्टेड रेट? आस्क रेट ऐसा, तो मैं जस्ट क्या करूंगा कि)\n[88s] CUSTOMER: No, you see, the buyer will always want, I mean   (नहीं आप देखो, लेने वाला तो हमेशा चाहेगा मतलब)\n[89s] AGENT: Right now, the rate I, the company's rates go according to the company. Yes.   (अभी अभी मैं जो रेट, कंपनी के रेट कंपनी के हिसाब से चलते हैं। हां।)\n[91s] AGENT: The rate I'll tell you now will be PL. Okay? What happens in some specific requirements, that will be PL. The normal price list that comes monthly, it will be on the basis of PL.   (अभी मैं जो रेट बताऊंगा, वो होगा पीएल। ठीक है? आपको कुछ स्पेसिफिक रिक्वायरमेंट्स में क्या होता है, वो पीएल होगा। नॉर्मल जो प्राइस लिस्ट आती है मंथली, वो पीएल के बेसिस पे होगा।)\n[96s] CUSTOMER: What is PL, what is your PL? What is PL?   (पीएल क्या, पीएल क्या हुआ आपका? पीएल क्या हुआ?)\n[98s] AGENT: Price list.   (प्राइस लिस्ट।)\n[100s] CUSTOMER: Oh, on the price list, okay.   (अच्छा प्राइस लिस्ट पे, ठीक है।)\n[100s] AGENT: Yes, it comes out for every month. So on that basis, I will give you that rate. That's a general market operating procedure, that will be the rate, okay? From the plant itself.   (हां, हर मंथ का अपना निकलता है। तो अब उस बेसिस पे मैं आपको वो रेट दूंगा। वो जनरल एक मार्केट ऑपरेटिंग प्रोसीजर, वो वो रेट होगा, ठीक है? प्लांट का ही।)\n[106s] AGENT: Now what I'll do is, for this specific 930 or if it's 1250, whichever is right of the two, I will send its TDC to the plant. In the plant, I will put an ask rate that this is the customer's ask rate, which should be genuine. It shouldn't be that suddenly   (अभी मैं क्या करूंगा कि ये स्पेसिफिक 930 या फिर अगर 1250, दोनों में से जो सही है, उसका मैं आपको टीडीसी सेंड करके मैं प्लांट में भेजूंगा। प्लांट में मैं आस्क रेट डालूंगा कि कस्टमर का आस्क रेट ये है, जो कि एक जेन्युइन होना चाहिए। ऐसा भी ना हो कि एकदम से)\n[115s] CUSTOMER: No, no, see, we are doing business, we will talk genuinely. Fifty paise up or down.   (नहीं नहीं, देखिए व्यापार करते हैं, जेन्युइन ही बात करेंगे। पचास पैसा ऊपर नीचे।)\n[117s] CUSTOMER: Brother, it's not a one-day job that we have to work completely blindly.   (भाई वो एक दिन का काम नहीं है कि बिल्कुल ही एकदम अंधों की तरह काम करना है।)\n[120s] AGENT: Exactly, that's why I'm asking you for the ask rate, asking at what price you, at what price should I get it done?   (वही, इसीलिए मैं आपको आस्क रेट, आस्क अगर पूछ रहा हूं कि कितने पे आप, मैं कितने पे करा दूं?)\n[122s] CUSTOMER: Brother, you give me the rate. The sale, sale rates are expected to come today for this month.   (भाई आप रेट तो मेरे को दे दो। सेल के, सेल रेट उम्मीद है आज आ जाएंगे इस मंथ के।)\n[125s] CUSTOMER: Okay? You give your rates. I will see what the variation is, what is not, what is not. I will tell you everything immediately.   (ठीक है? आप अपने रेट दे दो। मैं देख लूंगा क्या वेरिएशन है, क्या नहीं है, क्या नहीं है। आपको सब बता दूंगा तुरंत।)\n[129s] CUSTOMER: What is your plant's rate at this time? Give it to me.   (आपका प्लांट का क्या रेट है इस समय का? मेरे को दे दो आप।)\n[131s] CUSTOMER: What will be the freight to Kanpur, or give me the rate from the plant delivered to Kanpur.   (कानपुर क्या भाड़ा आएगा या कानपुर पहुंचते ही प्लांट से रेट दे दो आप।)\n[133s] AGENT: Hmm hmm hmm hmm hmm.   (हम्म हम्म हम्म हम्म हम्म।)\n[135s] AGENT: Yes.   (जी।)\n[136s] AGENT: Okay.   (ठीक है।)\n[137s] AGENT: Should I WhatsApp you on this, on this number?   (मैं आपको WhatsApp करूं इसपे इस नंबर पे?)\n[138s] CUSTOMER: Yes, take your time, no problem. Or give both, ex-plant. Give me the ex-plant rate and also the delivered-to-Kanpur rate.   (हां, आराम से, कोई दिक्कत नहीं है। या एक्स-प्लांट के दोनों ही दे देना। आप मुझे एक्स-प्लांट के भी दे देना और कानपुर पहुंचते के भी दे देना।)\n[142s] CUSTOMER: So what happens is, in quantity, I will then see, if my material keeps getting sold outside, if it can be taken directly somewhere, I will do it directly.   (तो उसमें क्या है ना, क्वांटिटी में फिर मैं देख लूंगा, मेरा माल अगर बाहर बिक भी जाता रहता है, तो कहीं डायरेक्ट ही ले पाएगा तो मैं डायरेक्ट भी कर लूंगा।)\n[147s] AGENT: Hmm. So 930 is your absolute preference? Meaning, or will 1250 also work?   (हम्म। तो 930 आपका प्रेफर्ड है एकदम से? मतलब या फिर 1250 भी चलेगा?)\n[150s] CUSTOMER: 1250 will also work, 930 also, see, everything is dependent on the rate.   (1250 भी चलेगा, 930 भी, देखिए सब कुछ रेट पे डिपेंडेंट है।)\n[152s] AGENT: Okay, okay.   (ओके, ओके।)\n[154s] CUSTOMER: Yes, you put the rates for both. If a good rate is coming for 930, then put it for 930 as well.   (हां, आप दोनों के रेट डाल दो। 930 अगर अच्छी रेट आ रही होगी तो 930 का भी डाल दो।)\n[156s] CUSTOMER: No problem. Anyway, 1250 is standard. Put them all.   (कोई दिक्कत नहीं है। बाकी 1250 तो स्टैंडर्ड चलता ही है। सभी डाल दीजिए।)\n[159s] AGENT: Okay. I'll do it on this.   (ठीक है। मैं करता हूं इसपे।)\n[161s] CUSTOMER: Okay, right Rohit ji?   (ठीक है ना रोहित जी?)\n[162s] AGENT: Okay, okay. Let's go.   (ओके, ओके। चलिए।)\n[163s] AGENT: You see, if you have some work, we have talked a lot.   (आप देखिएगा, आपकी कुछ काम हो, बात अपनी बहुत हो गई है।)\n[164s] CUSTOMER: Exactly, that's why I also thought of following up with you once. That, last time 400 tons was about to be closed but it didn't happen.   (वही मैं भी इसीलिए एक बार सोचा फॉलो अप करूं आपसे। वही, लास्ट टाइम तो 400 टन क्लोज होते होते रह गया।)\n[167s] CUSTOMER: Everything, PO, अरे that was almost done, in the end the plant, the plant refused a little, otherwise our deal was all done. Rate and all was final, everything was done.   (सब कुछ पीओ, अरे वो तो बस हो गया था, आखरी में प्लांट, प्लांट ने थोड़ा सा मना कर दिया, वरना वो तो अपना सब हो ही गया था। रेट-वेट सब फाइनल, सब कुछ हो गया था।)\n[172s] AGENT: Hmm, exactly.   (हम्म, वही।)\n[173s] AGENT: I also took it at that time so that the work could start once.   (मैंने भी उस टाइम के लिए लिया था कि एक बार काम चालू हो।)\n[176s] CUSTOMER: Hmm.   (हम्म।)\n[177s] CUSTOMER: Yes.   (जी।)\n[177s] AGENT: No problem, it's okay, we will do it, we will do it.   (कोई नहीं, ठीक है, करेंगे करेंगे।)\n[179s] CUSTOMER: You see what the best rate is, what the best rate is, tell me then we'll see if something can be worked out.   (आप देख लो क्या बेस्ट रेट, क्या बेस्ट रेट है, बताइए तो फिर देखें कुछ बनेगा।)\n[182s] AGENT: Okay, done.   (ठीक है, डन।)\n[183s] CUSTOMER: Okay.   (ओके।)\n[183s] AGENT: Okay ji.   (ओके जी।)\n[184s] CUSTOMER: Okay Rohit ji.   (ठीक है रोहित जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 85,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "85 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You have good rapport with this customer, but you let them control the call. You missed discovery entirely, which could have given you leverage beyond just price. Next time, ask about their end-use and current suppliers to build a stronger case.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent reconnected with a known, high-volume manufacturing customer in Kanpur. The customer immediately drove the conversation to pricing for a large requirement (100-200+ tons) of 2mm HR coil. The agent captured the specifications and engaged in a price negotiation, bypassing formal discovery. The call concluded with the agent committing to send ex-plant and delivered rates via WhatsApp for evaluation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Ankit ji, Rohit speaking... I'm calling from JSW One, Rohit Mishra.\", \"comment\": \"Although no explicit permission was asked, the agent and customer have a pre-existing relationship and the customer immediately engaged, fulfilling the intent of the step.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I had called for some orders, if there's anything lined up right now, then please tell me.\", \"comment\": \"The agent did not lead with a supply or price hook, but instead directly asked for an order, which is not the prescribed pitch structure.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"We'll start with 100-200 tons. And once the material arrives, and I cut and check it at my place, I'll give you an order for 500-700 tons.\", \"comment\": \"Only monthly tonnage was discussed, and it was volunteered by the customer. The agent did not ask about manufacturing process, end use, current suppliers, or payment terms. (1/6 questions hit)\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs. The conversation was focused entirely on price negotiation and process, not on value propositions like quality or delivery.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"HR 2mm, 250 BR, and width 1250 or 900?... And you need this in Kanpur.\", \"comment\": \"The agent successfully captured the current requirement details: grade, thickness, width, quantity, and location, even though the customer drove this part of the conversation.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Should I WhatsApp you on this, on this number?... Okay. I'll do it on this.\", \"comment\": \"The agent established and confirmed a clear next step: sending the requested price quote via WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You have good rapport with this customer, but you let them control the call. You missed discovery entirely, which could have given you leverage beyond just price. Next time, ask about their end-use and current suppliers to build a stronger case.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"Brother, see, everything is dependent on the rate.\", \"response\": \"I'm asking you for the ask rate, asking at what price you, at what price should I get it done?\"}], \"call_summary\": \"The agent reconnected with a known, high-volume manufacturing customer in Kanpur. The customer immediately drove the conversation to pricing for a large requirement (100-200+ tons) of 2mm HR coil. The agent captured the specifications and engaged in a price negotiation, bypassing formal discovery. The call concluded with the agent committing to send ex-plant and delivered rates via WhatsApp for evaluation.\"}",
  "error": null,
  "latency_ms": 34961,
  "input_tokens": 6229,
  "output_tokens": 996,
  "created_at": "2026-09-25 11:02:04",
  "sentiment": "negative",
  "sentiment_score": -0.31,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 21,
  "lex_hits": 33,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.48,
  "agent_talk_sec": 75.8,
  "customer_talk_sec": 82.1,
  "dead_air_sec": 173.1,
  "longest_monologue_sec": 14.3,
  "agent_wpm": 336.4,
  "interruptions": 0,
  "agent_turns": 41,
  "customer_turns": 44,
  "discovery_qs": 14,
  "words_agent": 425,
  "words_customer": 539,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591228171",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.37,
      "end_s": 0.8,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178591228171",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 2.67,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178591228171",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.9,
      "end_s": 3.23,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178591228171",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.57,
      "end_s": 4.8,
      "text_en": "Ankit ji, Rohit speaking.",
      "text_native": "अंकित जी, रोहित बोल रहा हूं।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 6.1,
      "text_en": "Yes Rohit ji, tell me.",
      "text_native": "हां रोहित जी, बताइए।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.37,
      "end_s": 6.87,
      "text_en": "Recognized me?",
      "text_native": "पहचाने?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 8.2,
      "text_en": "Yes, recognized, recognized.",
      "text_native": "हां पहचान गए, पहचान गए।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 9.2,
      "text_en": "How are you?",
      "text_native": "क्या हाल चाल है?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.2,
      "end_s": 10.9,
      "text_en": "I'm calling from JSW One, Rohit Mishra.",
      "text_native": "JSW One से बात कर रहा हूं, रोहित मिश्रा।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 9,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.7,
      "text_en": "I recognized you, brother.",
      "text_native": "पहचान गया भैया।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 10,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 13.1,
      "text_en": "Yes, yes, yes. How are you, tell me?",
      "text_native": "हां हां हां। क्या हाल है, बताइए?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 11,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 14.8,
      "text_en": "Just all good, all good. You tell me.",
      "text_native": "बस सब बढ़िया, सब बढ़िया। आप बताओ।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 12,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 17.5,
      "text_en": "It got a little delayed, so I thought I'd call you.",
      "text_native": "वही थोड़ा सा थोड़ा डिले हो गया था, सोचा आपको कॉल करूं थोड़ा।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 13,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 18.3,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी जी जी।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 14,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 20.8,
      "text_en": "When your calls come, they come from different numbers. I have your other number saved.",
      "text_native": "आपके जब फोन आते हैं अलग नंबरों से आते हैं। आपका नंबर सेव है मेरे पास दूसरा।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 15,
      "speaker": "agent",
      "start_s": 20.8,
      "end_s": 24.0,
      "text_en": "Yes, what happens is, yes, yes, I know. What happens is that the call gets connected from this office number.",
      "text_native": "जी, उसमें क्या है, हां हां पता है मुझे। ये क्या है कि ये ऑफिस के नंबर से लग जाता है कॉल।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 16,
      "speaker": "customer",
      "start_s": 24.4,
      "end_s": 25.6,
      "text_en": "Oh okay, this is an office number.",
      "text_native": "अच्छा अच्छा, ये ऑफिस का नंबर है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 17,
      "speaker": "agent",
      "start_s": 25.7,
      "end_s": 28.5,
      "text_en": "Yes, now this is the office's DI ID number. In fact, you won't be able to call back on this.",
      "text_native": "हां, अब ऑफिस का ये डीआई आईडी नंबर रहता है। इसपे आप कॉल बैक भी नहीं कर पाएंगे इनफैक्ट।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 18,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 29.8,
      "text_en": "Yes, oh is that so?",
      "text_native": "हां, अच्छा ऐसा है क्या?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 19,
      "speaker": "customer",
      "start_s": 30.1,
      "end_s": 31.7,
      "text_en": "No problem, if I have to call, I'll do it on the personal number.",
      "text_native": "कोई नहीं, करना होगा तो पर्सनल में कर लेंगे।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 20,
      "speaker": "agent",
      "start_s": 31.7,
      "end_s": 33.1,
      "text_en": "You'll do it on the personal number. Yes, absolutely, absolutely.",
      "text_native": "पर्सनल पे कर लेंगे। हां बिल्कुल बिल्कुल।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 21,
      "speaker": "customer",
      "start_s": 33.1,
      "end_s": 34.9,
      "text_en": "Tell me.",
      "text_native": "बताइए जी।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 22,
      "speaker": "agent",
      "start_s": 35.4,
      "end_s": 38.8,
      "text_en": "I had called for some orders, if there's anything lined up right now, then please tell me.",
      "text_native": "वही कुछ ऑर्डर्स के लिए मैं कॉल किया था, अगर कुछ अभी है लाइन अप में, तो फिर बताइए ना।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 23,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 41.8,
      "text_en": "You tell me, tell me the rates, what are your rates for this month? The month has just started.",
      "text_native": "बताइए ना, रेट-वेट बताइए, क्या रेट है आपके इस मंथ के? महीना अभी चालू हुआ है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 24,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 43.5,
      "text_en": "What working can be done, let's see.",
      "text_native": "क्या वर्किंग हो सकती है, देख लेते हैं।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 25,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 45.2,
      "text_en": "Plant's rate or distributor's?",
      "text_native": "प्लांट का रेट या फिर डिस्ट्रीब्यूटर का?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 26,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 48.8,
      "text_en": "Brother, only the plant's rate will be viable. See, what happens is, you talk again and again, then when it comes to trade, the whole deal falls apart.",
      "text_native": "भाई प्लांट का ही रेट से पोसाएगा। देखिए क्या है ना, आपने बात बार-बार करते हैं, फिर वो ट्रेड में आके सब बात फट जाती है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 27,
      "speaker": "customer",
      "start_s": 49.1,
      "end_s": 52.8,
      "text_en": "The rate won't be viable. If I talk about one or two coils, then brother, any rate will be viable. If we have to talk in quantity, then it won't be viable.",
      "text_native": "रेट पड़ता नहीं आएगा। मैं एक दो कॉइल की बात करूंगा तो तो भाई कोई भी रेट पड़ जाएगा। क्वांटिटी में बात करनी है तो नहीं पोसाएगा।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 28,
      "speaker": "agent",
      "start_s": 53.1,
      "end_s": 53.8,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 29,
      "speaker": "customer",
      "start_s": 54.3,
      "end_s": 55.4,
      "text_en": "It's the plant's rate that is viable, right?",
      "text_native": "प्लांट का ही रेट पड़ता है ना।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 30,
      "speaker": "agent",
      "start_s": 55.7,
      "end_s": 58.8,
      "text_en": "HR 2mm, 250 BR, and width 1250 or 900?",
      "text_native": "HR 2mm, 250 BR, और विड्थ 1250 या 900?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 31,
      "speaker": "customer",
      "start_s": 59.2,
      "end_s": 61.5,
      "text_en": "Give for 900, 1250... it will be 930, not 900, 930.",
      "text_native": "900 का दीजिए, 1250... 930 होगा, 900 नहीं 930।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 32,
      "speaker": "agent",
      "start_s": 61.8,
      "end_s": 62.5,
      "text_en": "930, okay.",
      "text_native": "930, अच्छा।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 33,
      "speaker": "agent",
      "start_s": 62.8,
      "end_s": 64.2,
      "text_en": "Yes. And you need this in Kanpur.",
      "text_native": "हां जी। और ये आपको कानपुर में।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 34,
      "speaker": "customer",
      "start_s": 64.6,
      "end_s": 65.2,
      "text_en": "In Kanpur.",
      "text_native": "कानपुर में।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 35,
      "speaker": "agent",
      "start_s": 65.8,
      "end_s": 68.0,
      "text_en": "Hmm hmm hmm hmm hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म हम्म हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 36,
      "speaker": "agent",
      "start_s": 68.6,
      "end_s": 70.8,
      "text_en": "930, 2mm, HR, 250.",
      "text_native": "930, 2mm, HR, 250."
    },
    {
      "ucid": "21112178591228171",
      "idx": 37,
      "speaker": "agent",
      "start_s": 72.2,
      "end_s": 75.2,
      "text_en": "Is there a requirement like this right now? How many tonnes would it be if I give a good rate?",
      "text_native": "अभी है ना ये मतलब ऐसा रिक्वायरमेंट? कितने टनेज का होगा अगर बढ़िया रेट दूं तो?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 38,
      "speaker": "customer",
      "start_s": 75.5,
      "end_s": 80.5,
      "text_en": "Brother, you give a good rate. We'll start with 100-200 tons. And once the material arrives, and I cut and check it at my place, I'll give you an order for 500-700 tons.",
      "text_native": "भाई बढ़िया रेट दो आप। एक बार चालू 100-200 टन से करेंगे। और एक बार मटेरियल आ जाए, मैं काट के देख लूं अपने यहां, तो 500-700 टन का ऑर्डर दे दूंगा आपको।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 39,
      "speaker": "customer",
      "start_s": 80.9,
      "end_s": 81.9,
      "text_en": "I can even give 1000 tons.",
      "text_native": "हजार टन भी दे सकता हूं।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 40,
      "speaker": "agent",
      "start_s": 82.7,
      "end_s": 83.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 41,
      "speaker": "customer",
      "start_s": 83.8,
      "end_s": 85.2,
      "text_en": "Brother, see, everything is dependent on the rate.",
      "text_native": "भाई देखिए, सब कुछ रेट पे डिपेंडेंट है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 42,
      "speaker": "agent",
      "start_s": 85.2,
      "end_s": 87.8,
      "text_en": "I'll give you on this, on this, do you have any expected rate? An ask rate, so what I'll do is",
      "text_native": "मैं आपको इसी पे, इसी पे, आपका कुछ ऐसा एक्सपेक्टेड रेट? आस्क रेट ऐसा, तो मैं जस्ट क्या करूंगा कि"
    },
    {
      "ucid": "21112178591228171",
      "idx": 43,
      "speaker": "customer",
      "start_s": 87.8,
      "end_s": 89.2,
      "text_en": "No, you see, the buyer will always want, I mean",
      "text_native": "नहीं आप देखो, लेने वाला तो हमेशा चाहेगा मतलब"
    },
    {
      "ucid": "21112178591228171",
      "idx": 44,
      "speaker": "agent",
      "start_s": 89.2,
      "end_s": 91.2,
      "text_en": "Right now, the rate I, the company's rates go according to the company. Yes.",
      "text_native": "अभी अभी मैं जो रेट, कंपनी के रेट कंपनी के हिसाब से चलते हैं। हां।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 45,
      "speaker": "agent",
      "start_s": 91.4,
      "end_s": 96.2,
      "text_en": "The rate I'll tell you now will be PL. Okay? What happens in some specific requirements, that will be PL. The normal price list that comes monthly, it will be on the basis of PL.",
      "text_native": "अभी मैं जो रेट बताऊंगा, वो होगा पीएल। ठीक है? आपको कुछ स्पेसिफिक रिक्वायरमेंट्स में क्या होता है, वो पीएल होगा। नॉर्मल जो प्राइस लिस्ट आती है मंथली, वो पीएल के बेसिस पे होगा।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 46,
      "speaker": "customer",
      "start_s": 96.4,
      "end_s": 98.1,
      "text_en": "What is PL, what is your PL? What is PL?",
      "text_native": "पीएल क्या, पीएल क्या हुआ आपका? पीएल क्या हुआ?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 47,
      "speaker": "agent",
      "start_s": 98.3,
      "end_s": 99.0,
      "text_en": "Price list.",
      "text_native": "प्राइस लिस्ट।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 48,
      "speaker": "customer",
      "start_s": 99.5,
      "end_s": 100.5,
      "text_en": "Oh, on the price list, okay.",
      "text_native": "अच्छा प्राइस लिस्ट पे, ठीक है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 49,
      "speaker": "agent",
      "start_s": 100.5,
      "end_s": 105.8,
      "text_en": "Yes, it comes out for every month. So on that basis, I will give you that rate. That's a general market operating procedure, that will be the rate, okay? From the plant itself.",
      "text_native": "हां, हर मंथ का अपना निकलता है। तो अब उस बेसिस पे मैं आपको वो रेट दूंगा। वो जनरल एक मार्केट ऑपरेटिंग प्रोसीजर, वो वो रेट होगा, ठीक है? प्लांट का ही।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 50,
      "speaker": "agent",
      "start_s": 105.8,
      "end_s": 114.8,
      "text_en": "Now what I'll do is, for this specific 930 or if it's 1250, whichever is right of the two, I will send its TDC to the plant. In the plant, I will put an ask rate that this is the customer's ask rate, which should be genuine. It shouldn't be that suddenly",
      "text_native": "अभी मैं क्या करूंगा कि ये स्पेसिफिक 930 या फिर अगर 1250, दोनों में से जो सही है, उसका मैं आपको टीडीसी सेंड करके मैं प्लांट में भेजूंगा। प्लांट में मैं आस्क रेट डालूंगा कि कस्टमर का आस्क रेट ये है, जो कि एक जेन्युइन होना चाहिए। ऐसा भी ना हो कि एकदम से"
    },
    {
      "ucid": "21112178591228171",
      "idx": 51,
      "speaker": "customer",
      "start_s": 114.8,
      "end_s": 117.0,
      "text_en": "No, no, see, we are doing business, we will talk genuinely. Fifty paise up or down.",
      "text_native": "नहीं नहीं, देखिए व्यापार करते हैं, जेन्युइन ही बात करेंगे। पचास पैसा ऊपर नीचे।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 52,
      "speaker": "customer",
      "start_s": 117.4,
      "end_s": 119.8,
      "text_en": "Brother, it's not a one-day job that we have to work completely blindly.",
      "text_native": "भाई वो एक दिन का काम नहीं है कि बिल्कुल ही एकदम अंधों की तरह काम करना है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 53,
      "speaker": "agent",
      "start_s": 119.8,
      "end_s": 122.5,
      "text_en": "Exactly, that's why I'm asking you for the ask rate, asking at what price you, at what price should I get it done?",
      "text_native": "वही, इसीलिए मैं आपको आस्क रेट, आस्क अगर पूछ रहा हूं कि कितने पे आप, मैं कितने पे करा दूं?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 54,
      "speaker": "customer",
      "start_s": 122.5,
      "end_s": 125.0,
      "text_en": "Brother, you give me the rate. The sale, sale rates are expected to come today for this month.",
      "text_native": "भाई आप रेट तो मेरे को दे दो। सेल के, सेल रेट उम्मीद है आज आ जाएंगे इस मंथ के।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 55,
      "speaker": "customer",
      "start_s": 125.4,
      "end_s": 128.5,
      "text_en": "Okay? You give your rates. I will see what the variation is, what is not, what is not. I will tell you everything immediately.",
      "text_native": "ठीक है? आप अपने रेट दे दो। मैं देख लूंगा क्या वेरिएशन है, क्या नहीं है, क्या नहीं है। आपको सब बता दूंगा तुरंत।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 56,
      "speaker": "customer",
      "start_s": 128.8,
      "end_s": 130.5,
      "text_en": "What is your plant's rate at this time? Give it to me.",
      "text_native": "आपका प्लांट का क्या रेट है इस समय का? मेरे को दे दो आप।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 57,
      "speaker": "customer",
      "start_s": 130.8,
      "end_s": 132.9,
      "text_en": "What will be the freight to Kanpur, or give me the rate from the plant delivered to Kanpur.",
      "text_native": "कानपुर क्या भाड़ा आएगा या कानपुर पहुंचते ही प्लांट से रेट दे दो आप।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 58,
      "speaker": "agent",
      "start_s": 133.2,
      "end_s": 134.6,
      "text_en": "Hmm hmm hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 59,
      "speaker": "agent",
      "start_s": 135.2,
      "end_s": 135.5,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 60,
      "speaker": "agent",
      "start_s": 135.8,
      "end_s": 136.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 61,
      "speaker": "agent",
      "start_s": 136.6,
      "end_s": 137.9,
      "text_en": "Should I WhatsApp you on this, on this number?",
      "text_native": "मैं आपको WhatsApp करूं इसपे इस नंबर पे?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 62,
      "speaker": "customer",
      "start_s": 138.2,
      "end_s": 141.8,
      "text_en": "Yes, take your time, no problem. Or give both, ex-plant. Give me the ex-plant rate and also the delivered-to-Kanpur rate.",
      "text_native": "हां, आराम से, कोई दिक्कत नहीं है। या एक्स-प्लांट के दोनों ही दे देना। आप मुझे एक्स-प्लांट के भी दे देना और कानपुर पहुंचते के भी दे देना।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 63,
      "speaker": "customer",
      "start_s": 142.2,
      "end_s": 146.8,
      "text_en": "So what happens is, in quantity, I will then see, if my material keeps getting sold outside, if it can be taken directly somewhere, I will do it directly.",
      "text_native": "तो उसमें क्या है ना, क्वांटिटी में फिर मैं देख लूंगा, मेरा माल अगर बाहर बिक भी जाता रहता है, तो कहीं डायरेक्ट ही ले पाएगा तो मैं डायरेक्ट भी कर लूंगा।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 64,
      "speaker": "agent",
      "start_s": 147.2,
      "end_s": 149.8,
      "text_en": "Hmm. So 930 is your absolute preference? Meaning, or will 1250 also work?",
      "text_native": "हम्म। तो 930 आपका प्रेफर्ड है एकदम से? मतलब या फिर 1250 भी चलेगा?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 65,
      "speaker": "customer",
      "start_s": 149.8,
      "end_s": 152.0,
      "text_en": "1250 will also work, 930 also, see, everything is dependent on the rate.",
      "text_native": "1250 भी चलेगा, 930 भी, देखिए सब कुछ रेट पे डिपेंडेंट है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 66,
      "speaker": "agent",
      "start_s": 152.5,
      "end_s": 153.2,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 67,
      "speaker": "customer",
      "start_s": 153.6,
      "end_s": 156.0,
      "text_en": "Yes, you put the rates for both. If a good rate is coming for 930, then put it for 930 as well.",
      "text_native": "हां, आप दोनों के रेट डाल दो। 930 अगर अच्छी रेट आ रही होगी तो 930 का भी डाल दो।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 68,
      "speaker": "customer",
      "start_s": 156.4,
      "end_s": 158.8,
      "text_en": "No problem. Anyway, 1250 is standard. Put them all.",
      "text_native": "कोई दिक्कत नहीं है। बाकी 1250 तो स्टैंडर्ड चलता ही है। सभी डाल दीजिए।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 69,
      "speaker": "agent",
      "start_s": 159.1,
      "end_s": 160.2,
      "text_en": "Okay. I'll do it on this.",
      "text_native": "ठीक है। मैं करता हूं इसपे।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 70,
      "speaker": "customer",
      "start_s": 160.6,
      "end_s": 161.3,
      "text_en": "Okay, right Rohit ji?",
      "text_native": "ठीक है ना रोहित जी?"
    },
    {
      "ucid": "21112178591228171",
      "idx": 71,
      "speaker": "agent",
      "start_s": 161.6,
      "end_s": 162.5,
      "text_en": "Okay, okay. Let's go.",
      "text_native": "ओके, ओके। चलिए।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 72,
      "speaker": "agent",
      "start_s": 162.8,
      "end_s": 164.5,
      "text_en": "You see, if you have some work, we have talked a lot.",
      "text_native": "आप देखिएगा, आपकी कुछ काम हो, बात अपनी बहुत हो गई है।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 73,
      "speaker": "customer",
      "start_s": 164.5,
      "end_s": 167.2,
      "text_en": "Exactly, that's why I also thought of following up with you once. That, last time 400 tons was about to be closed but it didn't happen.",
      "text_native": "वही मैं भी इसीलिए एक बार सोचा फॉलो अप करूं आपसे। वही, लास्ट टाइम तो 400 टन क्लोज होते होते रह गया।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 74,
      "speaker": "customer",
      "start_s": 167.2,
      "end_s": 172.2,
      "text_en": "Everything, PO, अरे that was almost done, in the end the plant, the plant refused a little, otherwise our deal was all done. Rate and all was final, everything was done.",
      "text_native": "सब कुछ पीओ, अरे वो तो बस हो गया था, आखरी में प्लांट, प्लांट ने थोड़ा सा मना कर दिया, वरना वो तो अपना सब हो ही गया था। रेट-वेट सब फाइनल, सब कुछ हो गया था।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 75,
      "speaker": "agent",
      "start_s": 172.5,
      "end_s": 172.9,
      "text_en": "Hmm, exactly.",
      "text_native": "हम्म, वही।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 76,
      "speaker": "agent",
      "start_s": 173.2,
      "end_s": 175.0,
      "text_en": "I also took it at that time so that the work could start once.",
      "text_native": "मैंने भी उस टाइम के लिए लिया था कि एक बार काम चालू हो।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 77,
      "speaker": "customer",
      "start_s": 175.5,
      "end_s": 175.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 78,
      "speaker": "customer",
      "start_s": 176.8,
      "end_s": 177.0,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 79,
      "speaker": "agent",
      "start_s": 177.4,
      "end_s": 178.5,
      "text_en": "No problem, it's okay, we will do it, we will do it.",
      "text_native": "कोई नहीं, ठीक है, करेंगे करेंगे।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 80,
      "speaker": "customer",
      "start_s": 179.2,
      "end_s": 181.8,
      "text_en": "You see what the best rate is, what the best rate is, tell me then we'll see if something can be worked out.",
      "text_native": "आप देख लो क्या बेस्ट रेट, क्या बेस्ट रेट है, बताइए तो फिर देखें कुछ बनेगा।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 81,
      "speaker": "agent",
      "start_s": 181.8,
      "end_s": 182.4,
      "text_en": "Okay, done.",
      "text_native": "ठीक है, डन।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 82,
      "speaker": "customer",
      "start_s": 182.7,
      "end_s": 183.1,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 83,
      "speaker": "agent",
      "start_s": 183.4,
      "end_s": 183.9,
      "text_en": "Okay ji.",
      "text_native": "ओके जी।"
    },
    {
      "ucid": "21112178591228171",
      "idx": 84,
      "speaker": "customer",
      "start_s": 184.0,
      "end_s": 184.8,
      "text_en": "Okay Rohit ji.",
      "text_native": "ठीक है रोहित जी।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178591228171",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Ankit ji, Rohit speaking... I'm calling from JSW One, Rohit Mishra.",
      "comment": "Although no explicit permission was asked, the agent and customer have a pre-existing relationship and the customer immediately engaged, fulfilling the intent of the step."
    },
    {
      "ucid": "21112178591228171",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I had called for some orders, if there's anything lined up right now, then please tell me.",
      "comment": "The agent did not lead with a supply or price hook, but instead directly asked for an order, which is not the prescribed pitch structure."
    },
    {
      "ucid": "21112178591228171",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "We'll start with 100-200 tons. And once the material arrives, and I cut and check it at my place, I'll give you an order for 500-700 tons.",
      "comment": "Only monthly tonnage was discussed, and it was volunteered by the customer. The agent did not ask about manufacturing process, end use, current suppliers, or payment terms. (1/6 questions hit)"
    },
    {
      "ucid": "21112178591228171",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs. The conversation was focused entirely on price negotiation and process, not on value propositions like quality or delivery."
    },
    {
      "ucid": "21112178591228171",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "HR 2mm, 250 BR, and width 1250 or 900?... And you need this in Kanpur.",
      "comment": "The agent successfully captured the current requirement details: grade, thickness, width, quantity, and location, even though the customer drove this part of the conversation."
    },
    {
      "ucid": "21112178591228171",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Should I WhatsApp you on this, on this number?... Okay. I'll do it on this.",
      "comment": "The agent established and confirmed a clear next step: sending the requested price quote via WhatsApp."
    }
  ],
  "objections": [
    {
      "ucid": "21112178591228171",
      "obj_type": "price",
      "state": "handled",
      "evidence": "Brother, see, everything is dependent on the rate.",
      "response": "I'm asking you for the ask rate, asking at what price you, at what price should I get it done?"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}