Call 21112178591205471 2026-08-05 · Sajal Bhaskar · 2:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 38 turns, clean transcript (0% inaudible) | Hindi | 38 | supply_led (campaign_name:medium) |
Audio: clear: None
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.11
confidence high · +1/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time, instead jumping directly to a question about orders.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or benefit statement, instead asking directly for an order.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was diverted to getting a new contact; no discovery questions were asked about the current lead's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a recently registered lead, 'Micro Steel'. The customer stated they had no immediate requirement but referred the agent to his uncle's business in Ahmedabad, which had a need. The agent spent the call obtaining the new contact's details and did not perform discovery or qualification on the original lead.
Coaching
When a customer redirects you to another contact, secure that information but don't abandon the current conversation. You missed a chance to qualify the person you were speaking with, who even mentioned a specific requirement ('5mm plate').
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission or if it was a good time, instead jumping directly to a question about orders. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or benefit statement, instead asking directly for an order. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was diverted to getting a new contact; no discovery questions were asked about the current lead's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: There was a requirement for a 5mm plate. The agent asked about a requirement but failed to capture any details (qty, grade, etc.) when the customer mentioned one. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended after getting a different contact's number; no next step was established with the person on the line. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.59 | 31.2s | 21.7s | 67.1s | 4.7s | 328.8 | 0 | 19 | 19 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
हॅलो
agent
2.1s
Yes, am I speaking with Micro Steel?
हां, ये Micro Steel से बात कर रहे हैं?
customer
4.0s
Yes, tell me.
हां बोलो।
agent
4.9s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.4s
From where?
कहां से?
agent
8.1s
From JSW One.
JSW One से।
customer
9.2s
Yes, tell me.
हां जी बोलो।
agent
10.1s
Sir, your account was recently registered, so I wanted to know if you have any mild steel order right now? Do you want to place your next requirement?
सर आपका ये अकाउंट रिसेंटली रजिस्टर हुआ था, तो जानना था की मतलब अभी कोई mild steel का ऑर्डर है आपके पास? नेक्स्ट रिक्वायरमेंट डालना चाहते हैं?
customer
15.2s
Not right now. I have actually given your number to my branch in Ahmedabad. They will call you, okay? When they are free.
अभी फिलहाल नहीं है। मैं एक्चुअली अहमदाबाद में मेरी ब्रांच है उनको आपका नंबर दिया हूं। वो आपको कॉल करेंगे, है ना? फ्री हो के।
customer
20.2s
There was a requirement for a 5mm plate.
पांच का प्लेट की रिक्वायरमेंट थी।
agent
22.1s
You have given my number to the Ahmedabad branch?
अहमदाबाद वाले ब्रांच में आपने नंबर दिया है मेरा?
agent
23.7s
No, not mine, I mean, whose number have you given?
नहीं, मेरा तो नहीं मतलब, किसका नंबर दिया है?
customer
25.1s
Yes, the person whose call came before this, from JSW.
हां, उससे पहला जिनका कॉल आया था ना, JSW में से।
agent
27.4s
Okay, okay.
अच्छा अच्छा।
agent
28.5s
So, can you give their number, from there? I'll connect
तो उनका, वहां का किसी का नंबर दे सकते हैं? मैं कनेक्ट
customer
29.9s
It's Parthik, Parthik.
पार्थिक है, पार्थिक है।
agent
31.1s
Yes, he is on leave for some time. So now, I mean, you can give my number or can you give their number with whom I can connect there
हां, वो अभी छुट्टी पे है कुछ टाइम तक। तो अभी मतलब मेरा नंबर आप दे सकते हैं या फिर उनका नंबर दे सकते हैं जिनको वहां पे कनेक्ट
customer
35.2s
Write it down, nine zero
लिखो ना, nine zero
agent
36.5s
nine zero
customer
37.3s
two three seven
agent
38.3s
two three seven
customer
39.4s
one seven
agent
40.3s
one seven
customer
41.2s
five double nine
agent
42.2s
five double nine. What is his name?
five double nine. क्या नाम है इनका?
customer
44.1s
Munir.
मुनीर।
agent
45.1s
What? Munir?
क्या? मुनीर?
customer
46.1s
Yes.
हां।
agent
46.8s
So, this means, where all is your Micro Steel located now? It's in Surat and in Ahmedabad?
तो ये मतलब आपका Micro Steel कहां कहां पे है अभी? सूरत में है और अहमदाबाद में है?
customer
50.0s
No, in Ahmedabad it's someone else, my uncle is there, he does the work.
नहीं, अहमदाबाद में दूसरे हैं, मेरे अंकल हैं, वो करते हैं काम।
agent
52.2s
Is theirs also Micro, Micro Steel?
उनका भी Micro, Micro Steel ही है?
customer
54.1s
Tell him that Fahad bhai has given the number, okay?
उनको बोलना फहद भाई ने नंबर दिया है, है ना?
agent
56.1s
No no, I am asking, is their firm also by the name of Micro Steel? I mean, are they your partners?
नहीं नहीं, मैं कह रहा हूं Micro Steel के नाम से ही उनका फर्म है? मतलब आप ही के पार्टनर हैं?
customer
58.9s
No, it's a different one, he will give you the complete details. Tell him that Fahad bhai has given the number.
नहीं, दूसरा है, वो आपको पूरी डिटेल भैया बताएंगे। उनको बोलना फहद भाई ने नंबर दिया है।
agent
62.1s
Okay okay. Who? Who?
अच्छा अच्छा। किसने? किसने?
customer
63.3s
Fahad. Fahad.
फहद। फहद।
agent
64.6s
Fahad. Okay.
फहद। ओके।
customer
66.8s
Okay.
ओके।