Call 21112178591199912 2026-08-05 · Abdul Ansari · 0:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background chatter is present on both sides, but the primary speakers are clear enough to transcribe.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence med · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead, he went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement for steel right now, sir?
Summary
The agent introduced himself and immediately asked if the customer had a requirement for steel. The customer stated they had no need at the moment, and the call ended. No value proposition was offered and no discovery was conducted.
Coaching
You must earn the right to ask for a requirement by first getting permission and then offering a value proposition (the hook) to keep the customer engaged.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Is this Ashutosh ji, good morning. This is Abdul speaking, sir, from JSW. The agent introduced himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; instead, he went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any pitch could be made. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for steel right now, sir? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step proposed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.714 | 5.0s | 2.0s | 27.0s | 3.1s | too short | 0 | 2 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
1.9s
Is this Ashutosh ji, good morning. This is Abdul speaking, sir, from JSW.
ये आशुतोष जी, गुड मॉर्निंग। अब्दुल बात कर रहा हूं सर, JSW से।
customer
5.5s
Speak.
बोलिए।
agent
6.4s
Do you have any requirement for steel right now, sir?
कुछ रिक्वायरमेंट है क्या सर स्टील में आपके पास अभी?
customer
8.5s
No sir, not at the moment.
नहीं सर, फिलहाल नहीं।