{
  "ucid": "21112178591199912",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:09:59",
  "end_time": "1899-12-30 12:10:33",
  "duration_sec": 34,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA62b59d14a4ab2eb00b1288151c5c3831.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 39,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591199912__DIA62b59d14a4ab2eb00b1288151c5c3831.mp3",
  "audio_bytes": 48600,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 16.2,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Is this Ashutosh ji, good morning. This is Abdul speaking, sir, from JSW.   (ये आशुतोष जी, गुड मॉर्निंग। अब्दुल बात कर रहा हूं सर, JSW से।)\n[6s] CUSTOMER: Speak.   (बोलिए।)\n[6s] AGENT: Do you have any requirement for steel right now, sir?   (कुछ रिक्वायरमेंट है क्या सर स्टील में आपके पास अभी?)\n[8s] CUSTOMER: No sir, not at the moment.   (नहीं सर, फिलहाल नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "noisy: Significant background chatter is present on both sides, but the primary speakers are clear enough to transcribe.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must earn the right to ask for a requirement by first getting permission and then offering a value proposition (the hook) to keep the customer engaged.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked if the customer had a requirement for steel. The customer stated they had no need at the moment, and the call ended. No value proposition was offered and no discovery was conducted.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is this Ashutosh ji, good morning. This is Abdul speaking, sir, from JSW.\", \"comment\": \"The agent introduced himself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook; instead, he went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any pitch could be made.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel right now, sir?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step proposed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must earn the right to ask for a requirement by first getting permission and then offering a value proposition (the hook) to keep the customer engaged.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked if the customer had a requirement for steel. The customer stated they had no need at the moment, and the call ended. No value proposition was offered and no discovery was conducted.\"}",
  "error": null,
  "latency_ms": 27522,
  "input_tokens": 2670,
  "output_tokens": 660,
  "created_at": "2026-09-25 10:45:25",
  "sentiment": "negative",
  "sentiment_score": -0.36,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 3,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.714,
  "agent_talk_sec": 5.0,
  "customer_talk_sec": 2.0,
  "dead_air_sec": 27.0,
  "longest_monologue_sec": 3.1,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 23,
  "words_customer": 8,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591199912",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178591199912",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.87,
      "end_s": 5.0,
      "text_en": "Is this Ashutosh ji, good morning. This is Abdul speaking, sir, from JSW.",
      "text_native": "ये आशुतोष जी, गुड मॉर्निंग। अब्दुल बात कर रहा हूं सर, JSW से।"
    },
    {
      "ucid": "21112178591199912",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 5.93,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178591199912",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.36,
      "end_s": 8.2,
      "text_en": "Do you have any requirement for steel right now, sir?",
      "text_native": "कुछ रिक्वायरमेंट है क्या सर स्टील में आपके पास अभी?"
    },
    {
      "ucid": "21112178591199912",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 9.64,
      "text_en": "No sir, not at the moment.",
      "text_native": "नहीं सर, फिलहाल नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178591199912",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is this Ashutosh ji, good morning. This is Abdul speaking, sir, from JSW.",
      "comment": "The agent introduced himself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178591199912",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook; instead, he went straight to asking for a requirement."
    },
    {
      "ucid": "21112178591199912",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178591199912",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any pitch could be made."
    },
    {
      "ucid": "21112178591199912",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for steel right now, sir?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178591199912",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step proposed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}